Customer reviews of 1001hobbies

No way to log in this site works badly sent 3 emails without response a real disaster to flee apparently the positive reviews are therefore fictitious. S"" responsive"" misleading.

Share my opinion honestly? I very often receive emails from your p""gain 10% this 10% that""...I'm not in the habit of systematically buying as soon as there's this kind of promotion. Compulsive buying... But the day I need equipment, there's no more promotion, just the basic price. What's worse? The very next day I receive a no""10% on your next order"" ! It's also fair to say that your prices are well above average. Well, as I never have any special offers, I compare.... Why not if you can get people to buy. And it works because I'm a customer. But it takes a long time to receive orders. Fifteen days to receive four pots of paint and a sheet of decals that you had in stock ... For the total price is far too long! If you ask me, I don't think I'll be a customer any more. Now I finally know that this review won't last long: I've hardly read it yet!

Cans of paint in a slightly torn bubble envelope. A longer delivery time because the Colissimo option was not taken into account (Coliéco). My opinion is therefore mixed. However, the site acknowledges its errors and offers free shipping on future orders. To be continued before passing judgment on the em

On 03.01.2015 I placed an order on this site with PayPal payment. After 2 days they wrote to me: ""Your order is ready you can access the shipping tracking"". At the time I was surprised because the item had a delivery expectation of 10-12 business days. I thought it was a mistake so I waited a month without receiving the material before asking for clarification. They replied that they would do their best to ship the package as soon as possible (but wasn't it ready a month earlier?). After 2 months after the order and upon my request for explanation they informed me that the material was unfortunately not available that they were canceling the order and would credit my payment back. After 20 days of absolute silence I sent an email to solicit a refund but they did not respond. I waited another 15 days another reminder email but again no response. Another month passes and we are at 12.05.2015 another email from me and as usual they do not respond. As of today 03.06.2015 after 5 months after payment and almost 3 months after order cancellation they still have not refunded me. Finally also the hoax: on the site appears as available the item I had ordered. From what I have more above I leave to those who read me any assessment of the seriousness correctness and professionalism of those responsible for this site.

I placed an order for a material that was in stock according to the web, I made the payment, they confirmed the order and charged my card. And oh surprise a week after confirming the order and charging the card they tell me that they do not have the material. I do not think I will buy again in a store that first charges and then checks if they can fulfill the orders. I have been offered a lot of solutions that I expect to buy something else that they give me a voucher and ultimately a refund. I hope that at the time of reimbursement they will be in as much of a hurry to collect. Fernando M

Address Error, Ordered 4 got 2, and learned to only buy 1 item at a time! My first experience with the company was not the best. I ordered a figure i already had, but was broken as a test to see if I would even get it. They put my address on there wrong so I had a hard time getting it. For some reason the post office couldn't figure out that my apt# was just put first instead of where it should have gone. I managed to get it, but I had to do things I normally wouldn't have done if it were correct. I ordered 4 figures several months later. After 2 months of waiting I got several emails stating that several of them were unavailable. I got 3 vouchers so I expected to only receive 1 of them. To my surprise 2 of them showed up! I then ordered the missing ones separately and got the first almost immediately, and the second just shipped. I've gotten all that I plan to get from this company as I was only looking for those specific figures and this was the ONLY place to find them reasonably priced (they are discontinued now). It takes a long time for them to actually ship things and my suggestion to others purchasing from them is to purchase 1-2 items at a time only. Also, I was surprised that the vouchers did not cover shipping even though there was more than enough to cover it and my purchase. It should have covered the shipping too.

Address Error, Ordered 4 got 2, and learned to only buy 1 item at a time! My first experience with the company was not the best. I ordered a figure i already had, but was broken as a test to see if I would even get it. They put my address on there wrong so I had a hard time getting it. For some reason the post office couldn't figure out that my apt# was just put first instead of where it should have gone. I managed to get it, but I had to do things I normally wouldn't have done if it were correct. I ordered 4 figures several months later. After 2 months of waiting I got several emails stating that several of them were unavailable. I got 3 vouchers so I expected to only receive 1 of them. To my surprise 2 of them showed up! I then ordered the missing ones separately and got the first almost immediately, and the second just shipped. I've gotten all that I plan to get from this company as I was only looking for those specific figures and this was the ONLY place to find them reasonably priced (they are discontinued now). It takes a long time for them to actually ship things and my suggestion to others purchasing from them is to purchase 1-2 items at a time only. Also, I was surprised that the vouchers did not cover shipping even though there was more than enough to cover it and my purchase. It should have covered the shipping too.

Takes FOREVER ! Twenty-eight days after ordering, and paying, and no product. No explanation, no nothing. Very unhappy.

Takes FOREVER! Twenty-eight days after ordering, and paying, and no product. No explanation, no nothing. Very unhappy.

since 28:03:2015 i am waiting for my order or refund

Retailers are complaining about poor sales! The customer complains about the retail trade!

Ordered on April 29 with models and other in stock at the time of purchase and then patatttttra... out of stock more than a week after ordering, mail from customer service... we change the products ok no probleme et après 15 jours patttaaaattrrra plus en stock non plus avec c""CADEAU"" !!! un ""avoir"" avec des frais de port Tellement commerçant ces gens là?!?! STILL NOT ARRIVED !!!! INTERMINABLE FOR CHILDREN DON'T ANSWER TEL NB: ORDER FROM THE ENGLISH BCP PLUS SERI

2 months of waiting and still no sign of my order...

It takes a lot of nerve to ask for an opinion on a material that has NOT yet been received, I think you have a problem. I will NEVER advise anyone to buy your models.

order placed on May 04 it is the 12 no reception so daube or worse ... to sui

total con This company gives the industry a bad name do not respond to requests for refund do not have the product advertised no phone number or address listed on their site ,should have picked that up no reason other than they know they can't be contacted after they get your money. DO NOT TRUST THIS COMPANY.

total con This company gives the industry a bad name do not respond to requests for refund do not have the product advertised no phone number or address listed on their site ,should have picked that up no reason other than they know they can't be contacted after they get your money. DO NOT TRUST THIS COMPANY.

I placed my order on 18.01.2015 and paid immediately but never received anything. customer service only got in touch on 4.02.2015 after I had already sent several emails. here is the wording of the email: Sorry for the late reply. I contacted our logistician about your order. I will reply to you as soon as possible with more information. With kind regards The customer service 1001modellbau.de Since then I have heard nothing more from them, although I had sent a few more e-mails, I asked them to send me my money back or the goods. I will never order here again.

I merely placed an order and let's just say everything went well. It arrived a few days late and the package that contained the box was almost all sketchy besides the fact that it was left in the stairs of my apartment building without being called or notified.

Disappointment I was very disappointed with my experience. First, I waited several weeks before I was told they could not fulfill my order, but I was not told what was not being filled. Then I only ended up receiving four of twelve items I ordered. Store credit given but a lot of time wasted waiting to do a project that I was trying to do. I will look elsewhere next time.

Disappointment I was very disappointed with my experience. First, I waited several weeks before I was told they could not fulfill my order, but I was not told what was not being filled. Then I only ended up receiving four of twelve items I ordered. Store credit given but a lot of time wasted waiting to do a project that I was trying to do. I will look elsewhere next time.

I am completely satisfied with the goods, the store system and the actual ordering process. I couldn't find the goods here in Germany in such a complete form in any other store, which is why I chose this store, which was unknown to me at the time. You constantly receive status updates about your order, which is very good in principle, but sometimes also quite pointless, up to three times a day and then such meaningless information as ""will be shipped soon"". You can save yourself that if you use meaningful and sensible statuses because as a customer I am not interested in the fact that ""soon"" (when??) will be shipped and then days go by until something finally happens! As a customer, you wonder whether the parcel is already waiting in the corner somewhere. Receipt of the order - order processed - outgoing mail - that would be enough. In addition, the delivery time of 12 (!!) days for goods that were in stock was unfortunately far too slow by today's standards. I have even received goods faster from the USA and Japan. Within Germany, goods in stock should be dispatched on the next working day but no later than the day after next, i.e. they should reach the recipient in around 3 - 5 days. Anything else is simply out of date and not professional.

I live in the Canary Islands Spain and I had to pay 30e for shipping in a private company but they sent it by ordinary mail which has a cost of 890e. I have been ripped off

Very bad experience concerning my order. I waited three weeks for my parcel and it took me several emails to be informed of the progress of my order. I was given a tracking number that was totally unusable. So for the moment I don't recommend this site, but I'll try the others and compare. It's also possible that there was a problem, in which case he could have told me.

Adding miniatures when you are a model site. Slt I find ridiculous that you associate miniatures with models to assemble I am disappointed with my last purchase. I still haven't had a reply to my complaint e-mail of last week. My only positive point is the diversity of the models.

Diorama base received folded and crumpled, straight into the garbage can... Site to avoid

well received my parcels but the shipping to my home a little long.15 days to receive them! I received my 2 parcels at the same time although I had ordered them a week apart.

There's a real problem with our promotions. In fact, they regularly mention ""free shipping"" with a minimum purchase of 89€. The trouble is, it seems to work only for orders within France. Why not grant the same advantage to foreign orders, in proportion to the rates applied in France?

I will not be ordering from this store again. Ordered on 5.3.2015 in process since 6.3.2015 since then nothing more. You write to support and get no reply. I have never experienced anything so bad. I can only advise against this store.

The birthday present was delivered on time, thank you very much. Unfortunately defective! The plants cannot be attached. -(( Any kind of contact by phone or email is failing which makes me unhappy. Therefore, if you can initiate it, please contact me urgently.

Items in stock but delivery in over a week ...other sites deliver with colissimo in 48h for the same price...

I have received your various emails to the effect that my order had been taken into consideration and that the parcel had left, but to date nothing has happened. It was the Tyrrell I was intending to give as a birthday present on March 4, so I hope that the situation will be regularized.

I PLACED THE ORDER ON 01022015 AND AS OF TODAY 26022015 I HAVE NOT RECEIVED ANYTHING.

Order placed on December 17 and to date nothing received!!! First I'm told the item is unavailable, then I'm told my order will be shipped, but I'm still waiting... I ask them for a refund but they're still nowhere to be found. On the other hand, when it comes to sending out promotional e-mails, they're pretty good at sending out almost one per month.

What a bad idea to have ordered a model as a Christmas present on this site in mid-December! Order in preparation for weeksproduct unavailable then available again package shipped with only a tube of glue...! all this to tell me on January 27 that my order was canceled and that I would be reimbursed to date February 23 the refund has still not been made despite several emails from me.

What a bad idea to have ordered a model as a Christmas present on this site in mid-December! Order in preparation for weeksproduct unavailable then available again package shipped with only a tube of glue...! all this to tell me on January 27 that my order was canceled and that I would be reimbursed to date February 23 the refund has still not been made despite several emails from me.

delivery times of the type""shipped in 2"" are not reliable since in my case this turned into 1 week.... The reason given by 1001Maquette was that their supplier had made a mistake (although I had only ordered in-stock items). 1001Maquette's shipping department doesn't seem to be reactive at all.

I have just received a RONDOMODEL model. It's a pity that there are no instructions in French. Personally, I don't have any problems with this, I'm happy with the sketches, but is this the case for everyone? As the model hasn't been assembled yet, I can't give you my opinion. First observation: a lot of burrs on the parts, which once cleaned are in good condition.

It's a good site but the delivery times are confusing. The layout has many faults, but overall it's a good site. Even if the orders ta

I am very disappointed with shipments, they take a very long time.