Customer reviews of 1001hobbies

It took a little while. I get my packages sent from the USA faster! The excuse that suppliers have trouble supplying is pathetic. When you sell online you need stock! Otherwise I received what I had ordered and in good condition (which is not always the case with some poorly designed sites). What's more, the prices are right, so overall it's a good deal.

tres bonne replique mais la poste nul a c---r j'étais absent le faccteur a donnè mon colis a un voisin ce qui et était marqué sur le papier et....... c'était le numero 15 et moi le 13 je l'a recuperè 1 semaine apres j'ai eu du bol de recuperer sinon perdu de

no paint cans fit in the station 32€99 for nothing storage station or we can not store !!!!!!! it's expensiverrrrrrrr! the rest super nothing to say! and more 15 days to receive the package given the price of transport ??????????????

a little long to receive my parcel but nothing else to say

Around 80 euros for a wooden bridge that the letter carrier has to abuse to get it into your letterbox... Perhaps in future it would be wise for the site to mention the fragility of the parcel and above all for it to be rigid enough to prevent folding. Thank you and see you soon.

Hello actually does not correspond at all to my expectation!!! The very mini character is unmolded so not in color unlike the presentation photo!!!! So POUBEL

I ordered from 1001 Model Kits however my invoice came from 1001 Maquettes. The 7-9 day promised delivery schedule was not met the items advertised as being in-stock were not in stock. Response time for customer service inquiries was 2-3 business days this is very poor. I would not order from this company again nor would I recommend that anyone else do so. I cancelled my order which was never delivered. I did receive a full refund upon request.

I was happy to find a product that was almost impossible to find on your site. Unfortunately, the description turned out to be wrong and in the end it's the same as everywhere else, which is a pity. Delivery times are relatively long compared with the competition, but the site remains relatively secure.

I placed an order on July 24th for the products marked""in stock"". After a few days I was told that I had to wait for delivery from the suppliers...??!!!? On August 1st I was told that my order had been dispatched (by Collissimo, which I paid for to be delivered in 4 days). Today, August 06, I still have nothing! For your information, I ordered on a competitor's site on the same day, with a few minutes' delay... I received my order 4 days later (even though they're abroad). This is the second time I've ordered from you and I've already had problems the first time (1 month wait). So this is the last time I'll be ordering from you. I don't think you care about a small customer in today's booming model-making market, but I'll take the liberty of advertising you in the model-making forums and at the many exhibitions that I've attended.

Very slow shipments I have not received my order They are not reliable in the list of countries Colombia does not appear my order a month ago I'm waiting for it.

I received my order with much delay on products indicated in stock moreover in 2 boxes of models it missed parts.

I ordered varnish and decals and everything arrived in an envelope with bubbles. ...the decals have suffered (folding, damage to a decal ...) the least I could do would be to slide the decal board between 2 sheets of cardboard, which would avoid, in my opinion, the deterioration of these somewhat sensitive boards.

Untrustworthy seller Seller's website said model was available and would ship in 10 days. 21 days later, no update, no tracking number, no status. Emails were responded to with generic ""we will let you know when we receive a status"". After 45 days I got a refund. They processed my refund timely, so I suppose that's a positive? Now I missed my uncle's birthday, and will have to order from scratch from somewhere else. Don't order from here if you have a deadline to mee!

Untrustworthy seller Seller's website said model was available and would ship in 10 days. 21 days later, no update, no tracking number, no status. Emails were responded to with generic ""we will let you know when we receive a status"". After 45 days I got a refund. They processed my refund timely, so I suppose that's a positive? Now I missed my uncle's birthday, and will have to order from scratch from somewhere else. Don't order from here if you have a deadline to mee!

Payment accepted by you on July 20 for a delivery time of 5 to 7 days, i.e. by the 27th at the latest. Today the 30th at 23:00 still nothing!!! This is obviously my first and last co

First buying experience on 1001 models unfortunately not entirely satisfactory. The order placed (and paid for) on Sunday, July 6 arrived on Friday, July 25 despite the fact that all of the products ordered were marked as available except for 1 listed as in stock and shippable in 4-6 days. After about 10 days of waiting an email informed me that such product first delayed and then unavailable would be cancelled from the order its cost was returned to me in the form of a voucher for a later purchase (would have been more welcome the money back but so be it). Finally on the 17th the package is shipped the tracking number I receive only on the 24th (it tells me that on the 23rd the package left France was taken over by a courier) but by now it is of no use since it arrived on the 25th and mysteriously also contains the product unavailable! Just as well even though by now I had ordered it and received it (in three days!) from England. Positive sides: - lots of products that can be ordered - with sales you can find nice models at good prices. Negative sides: - standard shipping and delivery times too long even unnerving in case of temporary hiccups - though not the company's fault - in the delivery of the products - automatic communications via site account or via email unclear and often late - packaging definitely improvable considering the fragile and expensive nature of the goods handled.

Much too long delivery time even as a regular customer delivery only against prepayment .

Order still not received it's been 15 days I find this unacceptable especially for a shop in Paris I am very dissatisfied more no personalized follow-up hard customer service

delivery conformed to order but with a 13-day delay between order and delivery ....2 out of 3 items offered were not available from suppliers. This should be indicated when ordering from the online catalog.

I have not received either the order or the tracking number of the order.

Even after 10 days, the model I ordered and paid for has still not arrived. The delivery time was given as 6 to max. 9 days.

Price a little expensive delivery well protected but a se mine of delay on the other hand super ch

i bought some RC nn ship anything just a very slow order too that magazine . and i am new in comerce RC ( i buy and sell ) and that site is not good for me because all mei order in stop .. sorry for my language i am not Italian to speak well

this is the first order I've placed with you because I usually buy from oupsmodels. The difference with them is that in 2 days I have the equipment and the prices overall are 2x cheaper, so it's up to you to decide, Cordia.

This is the first and last time I'm ordering from this site, which doesn't give a damn about the world and uses holidays or the post as an excuse. Order placed on June 23rd and it's now June 7th=)The product certainly comes from the other end of the planet on foot................... To be avoided urgently. I'm still waiting for my order to arrive................. I'm going to do a great advert on the social networks

Order received perfect! However, shipping time too long (3 weeks instead of 9 days).

Hello, I still haven't received my order, which left FRANCE TO FRANCE 4 days ago, whereas I ordered other model airplanes in South Korea and received them in 3 days. What's wrong?

My order placed on June 9, 2014 for my son's birthday has still not been delivered.Impossible to reach anyone at the phone No...? bizarre ... Wednesday is closed so I'll call again tomorrow, Thursday. Imagine my son's disappointment waiting! I will not recommend this site. Cordia

The products and packaging are perfect. However, the delivery time is really long (10 days). This point needs to be improved.

I premise that my situation started by placing an order on 200514 has yet to be concluded...on 2105 I made the transfer and on 2605 they wrote me:"" YOUR ORDER IS READY YOU CAN ACCESS THE TRACKING OF YOUR SHIPMENT."" As well as' after my reminders as I could not find the said tracking and on the site gave my order still in processingthe day 0306 found this excuse that I have also read on other posts : "" FOLLOWING THE ERROR OF A SUPPLIER WE ARE ALWAYS WAITING FOR THE ITEM"": but how? Wasn't my order already ready? And then when I had made it the item in question was available even reported 4! 0806:"" THE PRODUCT IS SOLD OUT AND YOUR ORDER CANCELLED. WE WILL REFUND YOU AS SOON AS POSSIBLE."" Only after 3 more days they asked for my information to make the transfer and the next day I sent it to them punctually. the 1606:""THE REFUND SHOULD BE MADE TODAY OR IN THE NEXT DAYS"" . Of course the SHOULD was a must since to date (220614) I have not received anything yet and their response time to my emails has always been biblical. I hope the situation will be resolved as soon as possible since it has now been a month since my payment and two weeks since they said I would be refunded.... Conclusion:never had a worse experience even remotely comparable!

I will definitely make more purchases in the future hoping to avoid some misunderstandings that have arisen over payments

rubbish service crap service

rubbish service crap service

It doesn't seem normal to me that they take a week to prepare an order for an object and then add to that the week it takes to ship it. And I needed it for a gift.

I placed my order on May 29, 2014, today is June 12, 2014, and I still haven't received anything. What's more, some CHRONOPOST delivery drivers systematically put a delivery notice on the pretext that I'm absent (whereas most of the time I'm at home).

WORST INTERNET PURCHASE EVER This company is apparently strictly a 'middleman' that does not warehouse its products except in very few rare cases if you read any other reviews or take my impression. At no time did they have a clue as to my order status, location of said order, or real time stock quantities. Customer service is automated, with canned responses, and few and random. I should have been clued by their policy of charging for the item when ordered, not when shipped, so you have no option to cancel or refund an order after no contact or response after an extended wait period. If you use them expect double the wait for shipping and handling (items ship to them and then to you) and notice fluctuating site pricing. It took my order three weeks to arrive, and they said it was crossing the Atlantic the day before it was dropped on my porch on the US west coast. Most of their stock is sold to the public directly through the manufacturers. Good luck.

WORST INTERNET PURCHASE EVER This company is apparently strictly a 'middleman' that does not warehouse its products except in very few rare cases if you read any other reviews or take my impression. At no time did they have a clue as to my order status, location of said order, or real time stock quantities. Customer service is automated, with canned responses, and few and random. I should have been clued by their policy of charging for the item when ordered, not when shipped, so you have no option to cancel or refund an order after no contact or response after an extended wait period. If you use them expect double the wait for shipping and handling (items ship to them and then to you) and notice fluctuating site pricing. It took my order three weeks to arrive, and they said it was crossing the Atlantic the day before it was dropped on my porch on the US west coast. Most of their stock is sold to the public directly through the manufacturers. Good luck.

Good but delivery times a little too long

Two weeks to receive the order. Little or no information during the process. There is no way of knowing if the product is in stock or not, so you buy blindly, since at no time do they inform you, I guess so that you don't refuse. There is also no tracking of the shipment by the courier company. In short, there is room for improvement at all levels.

Hello I made an initial purchase from you in complete confidence. On arrival I have a broken item, so I'm disappointed. I think that some fragile items should be more protected. Otherwise the rest is fine. Cord