Customer reviews of 1001hobbies

once I received the model, it didn't look at all like the one on the site, with its torn packaging... in short, bo!

If I hadn't been threatened with a ""hand courante"" for not respecting the purchase contract for a model and a sheet of ordinary decals, I'm sure that three yes three months after the order I'd still be waiting for my pack of 1001 Maquettes. So you'll understand that from now on I'm not taking this site very seriously, unlike other English, German, Polish or Czech sites, which are much more efficient.

I strongly advise against this site. After placing an order, everything went wrong: misleading communications, product delivered 7 days late in a damaged parcel. No response to my emails and phone calls. Basically my worst e-commerce experience in 10 years. I don't recommend si

Order on March 1 of an item ""in stock"" shipment on March 8 not yet delivered (March 17)

I didn't understand why the Chronopost delivery took so long....more than a week from order to receipt.

Poor, Slow Service, Incomplete Order Many item not in-stock despite web order saying they were in stock ready to ship. For items not in stock, I was issued a ""credit memo"" to be used on next order without my permission. I can't imagine ever ordering again so I am now fighting for a refund. This was the poorest experience I have had ordering on the internet in 15 years.

Poor, Slow Service, Incomplete Order Many item not in-stock despite web order saying they were in stock ready to ship. For items not in stock, I was issued a ""credit memo"" to be used on next order without my permission. I can't imagine ever ordering again so I am now fighting for a refund. This was the poorest experience I have had ordering on the internet in 15 years.

I ordered 15 days ago 14 boxes of figurines for my children 137 euros well received except that one is missing I called and the person I had told me 5 days ago now that I will receive an email I at

They pretend to be a company based in Germany. Hotline only in French. Extremely long delivery times or goods do not arrive at all. Request for a refund of the purchase price is ignored.

YOU ARE A RIP OFF COMPANY I ORDERED A HELICOPTER FOR MY GRANDSON THAT COST ME 29.99 AND I RECEIVED THREE LITTLE PLANES THAT I COULD OF BOUGHT AT THE DOLLAR STORE FOR ONE DOLLAR. WHEN I CALLED TO TALK TO CUSTOMER SERVICE, THE CUSTOMER SERVICE REP ONLY SPOKE IN FRENCH AND DID NOT UNDERSTAND ENGLISH, THEN SHE HUNG UP ON ME. I WILL NEVER BUY FROM YOUR SITE EVER AGAIN.

YOU ARE A RIP OFF COMPANY I ORDERED A HELICOPTER FOR MY GRANDSON THAT COST ME 29.99 AND I RECEIVED THREE LITTLE PLANES THAT I COULD OF BOUGHT AT THE DOLLAR STORE FOR ONE DOLLAR. WHEN I CALLED TO TALK TO CUSTOMER SERVICE, THE CUSTOMER SERVICE REP ONLY SPOKE IN FRENCH AND DID NOT UNDERSTAND ENGLISH, THEN SHE HUNG UP ON ME. I WILL NEVER BUY FROM YOUR SITE EVER AGAIN.

8 weeks from purchase to delivery My credit card was charged 29Dec12, and my order arrived 10Feb13. 1001modelkits claimed a delay in their supply chain, but all I ordered was 15 1oz Tamiya paint jars. I will never order from them again.

8 weeks from purchase to delivery My credit card was charged 29Dec12, and my order arrived 10Feb13. 1001modelkits claimed a delay in their supply chain, but all I ordered was 15 1oz Tamiya paint jars. I will never order from them again.

here's my order that I didn't receive: Horsa Mk.I Troop transport glider. Includes British paratroopers 135 - Master Box aircraft model and here is what I received: figurine soviet tank crew et toujours pas de reponse quand je telephone la personne en ligne n'ai pas competente pour me repondre c'est inadmissible d'autant plus que je suis en création d'un blog qui seras suivi d'un club maquettiste dio dans l'essonne j'en ai commander pour 500 euro a verlinden usa tout est arriver sous 8 jours (super) et 300 chez tonyshop 200 chez azimut pour le reste vue les circonstances ce ne seras pas chez vous.

I placed an order for two items after a reminder 10 days later and still had not received the parcel. After the 3rd message, I was told that one item was not available in the color I had ordered. Having accepted, I received my parcel but I only had one article out of two. I was told that they didn't know when it would be available. I was therefore charged on the date of my order and to this day there is still no sign of life from customer service. I strongly advise against ordering

Product Sent to the Wrong Address! I ordered 4 airplanes from Canada to be sent to my son in a different province. The order was placed on Jan. 13,2013 and it arrived on Jan. 29,2013-over 2 weeks for delivery is unacceptable. More importantly, the planes arrived at my home and now I have to pay shipping to send them to him. Very disappointing!

Product Sent to the Wrong Address! I ordered 4 airplanes from Canada to be sent to my son in a different province. The order was placed on Jan. 13,2013 and it arrived on Jan. 29,2013-over 2 weeks for delivery is unacceptable. More importantly, the planes arrived at my home and now I have to pay shipping to send them to him. Very disappointing!

apart from the comment concerning the age precision, I found the service very good in terms of communication by e-mail for rectification or addition of information in the course of sending if there is a reception problem.

Hello, I've ordered a Corsaire model from trumpeter at 132. You had it in stock. This one was ordered I believe on December 22 and after two letters of complaint on my part I only received it on January 10. I'm not complaining about the quality of your products, but your shipping service leaves a lot to be desired.

order 13652 for my son Luc 12 years. ordered 5 penceaux two models and paint well received except there is just 1 brush. Reclamé reponse: c'est toujours vendu seul. Bizarre because the foto was well 5 and or 3 brushes for 2.60 approximately. I return to the site and surprise ........ fotos of brushes times 5 or faith 3 have disappeared. How can you rearrange my trust? cordially I Bur

this site is not bad except for the delivery times, which need to be improved, but okay.

No order confirmation, delivery was a long time coming, an inquiry on my part was not answered and last but not least a high customs fee because the items were not declared correctly. This was definitely my last order from this store.

beautiful site. large selection of all kinds easier to order than to receive exaggeratedly long delay after ordering despite the Colissimo fast rate +3 euros all without any communication

Slightly long order processing times. The fact that there is no stock and that orders are sent directly to the various suppliers has a lot to do with this. Otherwise, there's nothing to say, the products received are as ordered.

Well received the model only one small problem it misses ... the propeller !!!!! what compromises much the realization unless to canibalize another model to the propeller approaching .... dom

very slow shipping, slow customer service response time i thought the selection and pricing was pretty comparable, if not slightly lower than a few other places for the parts i was looking at. they also had the specific combination of parts, which i would have had to order from multiple places to get. but there was almost a full 3 weeks between ordering and delivery. while i was notified that the item was being prepared to ship, then another when it was just about to ship, then another when it did ship, i did not receive a single email answering my questions regarding the order. i might consider ordering again just for a second chance, but if shipping is the same speed, i'll go elsewhere for what i need...

All is well, that ends well, i suppose... Initial order confusion, and difficult communication. Took time and Email discussions to get order back on track. Order delayed and was split into 2 parts. With delays, order was finely completed.

very slow shipping, slow customer service response time i thought the selection and pricing was pretty comparable, if not slightly lower than a few other places for the parts i was looking at. they also had the specific combination of parts, which i would have had to order from multiple places to get. but there was almost a full 3 weeks between ordering and delivery. while i was notified that the item was being prepared to ship, then another when it was just about to ship, then another when it did ship, i did not receive a single email answering my questions regarding the order. i might consider ordering again just for a second chance, but if shipping is the same speed, i'll go elsewhere for what i need...

All is well, that ends well, i suppose... Initial order confusion, and difficult communication. Took time and Email discussions to get order back on track. Order delayed and was split into 2 parts. With delays, order was finely completed.

After several orders for products supposedly""available"" it turns out that on 1001maquettes these products are not in stock! This is regrettable, and in the end delays are lengthened. Shipping costs are exorbitant! Paying €890 plus shipping to receive a bubble envelope with your products in it is, in my opinion, taking the piss!

Slow, misleading e-mails- Took way too long to get order- was a cc order on-line, so saw no reason to wait the two weeks. Got many e-mails from the the whole time, misleading me into thinking ""it'll be here the next day or so""- actually a week or so more. I'll remember this in the future.

How long, oh Lord? I placed my order on Dec 19 2012, that was a month ago. It STILL hasn't arrived. I am less than pleased.

Item was delivered well after it was promised and horrible customer service I ordered a model to be delivered for the holidays, and it ended up being delivered a couple of weeks late. Attempted to contact the seller several times without response. Do not recommend.

Slow, misleading e-mails- Took way too long to get order- was a cc order on-line, so saw no reason to wait the two weeks. Got many e-mails from the the whole time, misleading me into thinking ""it'll be here the next day or so""- actually a week or so more. I'll remember this in the future.

How long, oh Lord? I placed my order on Dec 19 2012, that was a month ago. It STILL hasn't arrived. I am less than pleased.

The model car was delivered on time, but the color requested was wrong: we received a red car and had ordered a white one.

Item was delivered well after it was promised and horrible customer service I ordered a model to be delivered for the holidays, and it ended up being delivered a couple of weeks late. Attempted to contact the seller several times without response. Do not recommend.

Unreliable and Unavailable 1001models is a horrible company that does not return e-mails or voice mails for weeks. They listed a model on their site with no mention that it was unavailable, then they e-mailed me it would ship in a few days, when in truth it was actually out of stock. After numerous e-mails and voice mails I finally got a note stating it was out of stock. This company is horrible do not do business with them. Oh and after I canceled this model order not once but twice they still shipped it 2 weeks later.

Unreliable and Unavailable 1001models is a horrible company that does not return e-mails or voice mails for weeks. They listed a model on their site with no mention that it was unavailable, then they e-mailed me it would ship in a few days, when in truth it was actually out of stock. After numerous e-mails and voice mails I finally got a note stating it was out of stock. This company is horrible do not do business with them. Oh and after I cancelled this model order not once but twice they still shipped it 2 weeks later.

Not very good: I have several addresses registered with 1001 maquettes. I asked for delivery to my home address, but unfortunately the orders are systematically sent to my work address, even though I selected the right address when ordering (this has happened to me twice). I ordered several products indicated as available. Finally I received an e-mail telling me that one product was unavailable, but that the other 2 had been shipped anyway (so far, so good). Then I receive an email with a credit corresponding to the product that wasn't shipped. As I wanted this product, I ordered it on the site a few days later as it was available again. I ordered it but had to pay the shipping costs again. It's a pity when they could have sent it to me separately at no extra cost, as they do.