Customer reviews of 1001hobbies

Hello,

Thank you for your feedback.

We are not sure what you mean by "stick" regarding our products. As a reminder, the professional polystyrene glue Contacta and the German Grey matte paint (Flat German Grey) are indeed referenced and shipped according to the descriptions provided.

We understand your frustration regarding delivery times and we apologize for that. If you haven't already, we invite you to contact our customer service at [email protected] so that we can study your order more precisely and find an appropriate solution.

Thank you for your understanding,
The 1001Hobbies team

Thank you for your feedback and your understanding despite the delay.

This delay is linked to the recent relocation of our warehouse, an important step to improve our logistics and better serve you in the future. We are glad that you are still satisfied with your order.

We would also like to inform you that our site distinguishes two statuses:

The products "available" are actually available from our supplier.

The products "shipped today" are indeed present in our logistics depot and are shipped immediately.

Best regards,
The 1001Hobbies team

Hello,

Thank you for taking the time to share your experience with us, even though we are sorry that it did not meet your expectations.

We fully understand your frustration regarding the status change of the items and the difficulties encountered in obtaining information. The transition of products into restocking after order validation is linked to actual availability with our suppliers, and we regret that this may have misled you.

Regarding partial delivery and tracking of the remaining items, we are doing everything possible to expedite their shipment. The two available items should indeed reach you very soon, and we are closely monitoring the arrival of the other products, scheduled for June 10.

If you haven't done so yet, please do not hesitate to contact our customer service at [email protected] so that we can provide you with personalized follow-up and assist you as best as we can.

We hope to regain your trust with your future orders.

Best regards,
The 1001Hobbies team

Hello,

We would like to inform you that the product "German WWII HQ personnel", initially announced with a shipping time of 2 to 4 weeks, has still not arrived.

Due to this long delay, we preferred to proceed with a full refund of your order so as not to keep you waiting any longer.

The amount has been credited to the payment method used during your purchase. You will also receive a confirmation of this refund from your bank in the coming days.

We thank you for your understanding and remain at your disposal for any questions.

Best regards,
The 1001Hobbies team

Good morning,
We apologize for the difficulties you are having in contacting us.
We inform you that our customer service will immediately send you the return address so that you can proceed with sending your item.
Thank you for your patience and do not hesitate to contact us if you need further assistance.
Sincerely,
The 1001Hobbies team

Good morning,
We sincerely apologize for this prolonged delay and the inconvenience caused.
The delay is due to the recent relocation of our warehouse, a necessary measure to improve our logistics and the quality of our service in the long term. Unfortunately, this transition has caused unforeseen delays in some orders.
We understand your frustration and offer our sincerest apologies. Please be assured that we are doing everything possible to prevent this situation from happening again.
If you need further assistance, please do not hesitate to contact our customer service at [email protected].
Thank you for your understanding.
The 1001Hobbies team

Hello,

We are sorry to hear that your order took longer than expected, and we understand your frustration, especially since your first order was lost.

This delay is partly due to the recent relocation of our warehouse, a necessary step to improve our long-term logistics. We are actively working to resolve these difficulties to prevent this from happening again.

If you haven't already, we invite you to contact our customer service at [email protected] so that we can check your situation and provide you with a quick solution.

Thank you for your patience and understanding.
The 1001Hobbies team

Sir,

I am following up on your email regarding the receipt of your order no. UQDMLSUAH from May 13, 2025. We are sincerely sorry for the inconvenience caused by this incomplete delivery and we thank you for bringing this issue to our attention.

We have noted that the Pale Gray product No. 40, reference HumbDB0040, was missing from your package. We understand your disappointment and we apologize for the inconveniences caused.

Due to this error, we will proceed with an immediate refund of the missing product. The amount will be credited to you as soon as possible on the payment method used for your order.

We take your complaint very seriously and we will conduct an internal investigation to understand the reasons for this error and implement measures to prevent it from happening again.

We want to assure you that your satisfaction is our priority and we hope to have the opportunity to regain your trust in future orders. We remain at your disposal for any further information.

Please accept, Sir, the expression of our distinguished salutations.

1001hobbies

Hello,

We sincerely regret your experience and apologize for the delay in processing your order.

We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.

Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.

We sincerely apologize for this inconvenience.

We hope that the product you received fully satisfies you!

Best regards,
1001hobbies

Hello,

We sincerely regret your experience and apologize for the delay in processing your order.

We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.

Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.

We sincerely apologize for this inconvenience.

We hope that the product you received fully satisfies you!
Best regards,
1001hobbies

Hello,

We sincerely regret your experience and apologize for the delay in processing your order.

We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.

Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.

We sincerely apologize for this inconvenience.

We hope that the product you received fully satisfies you!
Best regards,
1001hobbies

Hello,

We are sorry to hear this and apologize for it. We have sent you an email asking for the return number of the package.

As soon as we receive this number, we will refund you. Due to a change in our logistics depot, returns are not being processed on time, and we deeply regret this. We are waiting for this number and will refund you as soon as possible.

Best regards,

1001hobbies.

Good morning,

We have received your message and would like to sincerely apologize for the inconveniences you have experienced.

We take your comments regarding the delivery, our customer service, and the refund issues you mentioned very seriously. We understand your frustration and regret that your experience with our company did not meet your expectations.

We have immediately opened an internal investigation to understand the reasons for these failures and take the necessary measures to resolve them. Your satisfaction is our top priority, and we are doing everything possible to resolve these issues as soon as possible.

We appreciate you bringing these issues to our attention and hope to have the opportunity to regain your trust.

Sincerely, [Customer's Name], we cordially greet you.

Sincerely,
1001hobbies

Hello,

We sincerely regret your experience and apologize for the delay in processing your order.

We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.

Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.

We sincerely apologize for this inconvenience.

We hope that the product you received fully satisfies you!

Best regards,
1001hobbies

Hello Dear Customer,

A huge thank you for your message, which has greatly pleased our entire team!

Knowing that you are fully satisfied with your experience at 1001Hobbies is the greatest reward for us. We strive every day to provide quality service, carefully selected products, and customer support that meets your expectations — so reading that you find us "great" truly touches us!

Please do not hesitate to reach out to us if you have any questions or need advice for your next desires. And of course, we will be delighted to see you again soon on our site.

Thank you again for your trust,

Best regards,
The 1001Hobbies Team

Hello Dear Customer,

Thank you for taking the time to share your experience, and we are sincerely sorry for the unusual delays you encountered.

Your order, placed on April 15, should indeed have reached you much sooner. The delay you experienced is related to a significant transition period within our company, including a logistical move and an internal reorganization of our teams. This phase of change temporarily impacted our processing and delivery times, and we are truly sorry for that.

We are nevertheless pleased to learn that your order has arrived in good condition and complete. Please be assured that we are doing everything possible to ensure that this type of inconvenience does not happen again and to restore a level of service that meets your expectations.

We hope to have the opportunity to provide you with a better experience on your next order.

Best regards,

The 1001Hobbies Team

Hello Dear Customer,

Thank you for your message and we completely understand your disappointment.

Indeed, following your initial order of four Heavy Lokhust Destroyer figurines, we unfortunately encountered a prolonged stock shortage with our supplier. When preparing your package, only one item was still available in physical stock, which explains the partial receipt you experienced.

In accordance with our commitment, we have processed a refund for the three missing figurines. An amount of €79.02 has been credited to your PayPal account linked to this order.

We sincerely regret the lack of responsiveness in handling your previous message, as well as the overall experience you encountered. We are currently working to improve our logistics processes and customer service to prevent this type of situation from happening again.

Please do not hesitate to reach out to us if you have any further questions. We hope to have the opportunity to fully satisfy you on your next order.

Best regards,
The 1001Hobbies Team

Hello,

We completely understand your frustration, and we would like to apologize for this unusual processing delay.

Our company does not operate under a dropshipping model: all the products offered are indeed ordered directly from our partner suppliers.
However, we are currently going through a significant transition phase related to logistics integration and an internal reorganization of our teams. This exceptional situation has unfortunately led to a temporary extension of our processing and delivery times.

We are doing everything we can to regularize the situation as quickly as possible and restore the quality of service that you are entitled to expect.

Thank you for your patience and understanding. We hope to fully regain your trust very soon.

Best regards,
1001hobbies

Hello,

We are sincerely sorry for this bad experience and apologize for the inconveniences encountered.

Indeed, your order was impacted by exceptional delays related to a logistical change of our warehouse, which disrupted both shipments and supplier receptions. Regarding the unavailable product, we should have informed you sooner, and we regret this lack of responsiveness.

We confirm that the refund for the missing item is indeed being processed. If it has not yet been received in the coming days, please do not hesitate to contact our customer service, which remains at your disposal for any verification.

We thank you for your patience and understanding, and we hope to have the opportunity to provide you with complete satisfaction in the future.

Best regards,
The 1001HOBBIES team

Hello,

We sincerely regret your feedback and once again apologize for the processing delay of your order.

As our customer service has explained to you several times, we had to face the logistical relocation of our warehouse, which has caused a significant delay in receiving supplier orders and in shipments.

We remain at your disposal for any further questions.

Best regards,
The 1001HOBBIES team

Hello,

We regret your feedback and apologize for this inconvenience.

Despite our orders with our suppliers, two of the products in your order turned out to be unavailable.
We confirm that the refund for these two items has been processed.

We remain at your disposal for any further questions.

Best regards,
The 1001HOBBIES team

Hello,

We are sincerely sorry for this bad experience and apologize for the inconveniences encountered.

Indeed, your order was impacted by exceptional delays related to a logistical change of our warehouse, which disrupted both shipments and supplier receptions. Regarding the unavailable product, we should have informed you sooner, and we regret this lack of responsiveness.

We thank you for your patience and understanding, and we hope to have the opportunity to provide you with complete satisfaction in the future.

Best regards,
The 1001HOBBIES team

Hello,

We sincerely regret this delay and apologize for the inconvenience caused.

Although the item was indicated as available, we had to face exceptional delays related to the relocation of our logistics warehouse. This transition temporarily disrupted the reception of certain products and shipments, extending the processing times of some orders.

We understand your disappointment and are doing everything we can to ensure that this type of situation does not happen again.

Thank you for your understanding.
Best regards,
The 1001HOBBIES team

Hello,

We regret your feedback and sincerely apologize for this delay.

Unfortunately, this delay is beyond our control. The concerned product did arrive, but due to a logistical relocation of our depot, we encountered significant difficulties.

The receptions of supplier orders and shipments were heavily disrupted, resulting in an exceptional volume to process and, consequently, notable delays.

We fully understand your dissatisfaction and hope to regain your trust with a future order.

Best regards,
The 1001HOBBIES team

Hello,

We sincerely regret your feedback and once again apologize for the delay in processing your order.

As our customer service explained to you, we had to face the logistical relocation of our warehouse, which caused a significant delay in receiving supplier orders and in shipments.

We remain at your disposal for any further questions.

Best regards,
The 1001HOBBIES team

Hello,

We regret your feedback and sincerely apologize for this incident.

Initially, the concerned products were indeed ordered from our supplier, who unfortunately is experiencing particularly long delivery times. Although we indicate an estimated delay of 2 to 4 weeks, it sometimes happens that these delays are unfortunately exceeded, and we acknowledge that we were not sufficiently foresighted regarding these references. We are sorry for that.

Furthermore, as our customer service has explained to you several times, this period has been particularly complex for us due to the logistical relocation of our warehouse, which has led to significant delays in both supplier receptions and order shipments.

We thank you for your understanding and remain at your disposal for any further information.

Best regards,
The 1001HOBBIES team

Good morning,
We apologize for this error and offer our sincerest apologies for this incident.
Indeed, it seems that this is an error that occurred during the preparation of your order in our logistics warehouse.
Our customer service team will contact you as soon as possible to find an appropriate solution.
Sincerely,
The 1001HOBBIES team

Hello,

We sincerely regret your feedback and once again apologize for the delay in processing your order.

As our customer service has explained to you several times, we had to deal with the logistical relocation of our warehouse, which caused a significant delay in receiving supplier orders and in shipments.

Furthermore, following your dissatisfaction, we remind you that you benefited from a significant commercial gesture on this order.

Finally, you only mention this order while you have placed three orders on our site, all processed without issue.

We remain at your disposal for any further questions.

Best regards,
The 1001HOBBIES team

Hello Sir,

We sincerely regret this incident and apologize for the inconvenience caused.

In order not to delay the shipment of your order any further, we have decided to split it. The item "Stainless Steel Paint Mixers" has been refunded, as the order with our supplier has suffered a significant delay.

We preferred to proceed this way so that you can receive the rest of your order without additional delay.

Thank you for your understanding, and we remain at your disposal for any further questions.

Best regards,
The 1001HOBBIES team

Hello Dear Customer,

Thank you for your message and for taking the time to share your experience with us.
We are sincerely sorry for the inconveniences encountered and fully understand your dissatisfaction.

Your comments regarding the mentions "Available" and "Available, shipped today" are entirely justified. These formulations can indeed be misleading, especially in the current context of logistical reorganization related to the relocation of our warehouse. This may have led to unusual delays and a discrepancy between the information displayed online and the reality of stock or processing times.

We are currently reviewing these labels so that they more clearly reflect the real situation, similar to what other sites offer ("usually shipped within X days"), as you rightly suggest.

Regarding your order placed on 04/29, we will immediately check the status of the remaining delivery, as it is possible that it has been split into several packages. We will get back to you with precise information as soon as possible.

Once again, we apologize for this disappointing experience. Your feedback is valuable and helps us improve the quality of our service.

Best regards,
The 1001HOBBIES team