Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
The order was perfect, well protected and exactly as advertised. The problem is the time that the website indicates for shipping. In my case the shipment arrived two weeks later than expected.
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Response from 1001hobbies
Thank you for your feedback. We are glad to hear that your order arrived in perfect condition and as you expected. We are sorry to hear that the shipping time was not as indicated on the website, and we appreciate your patience. We are working to improve delivery times and make sure that shipping information is more accurate in the future - we look forward to providing you with an even better experience next time!
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Thierry B.
Rating: 1 out of 5
following a purchase from 16/01/2025
Order sent 1 month after payment on items in stock refund of postage above 90 € I had to pay the cost of colisimo and not even a commercial gesture when I am a customer for years and I leave on average more than a hundred euro. I will no longer order from you and will no longer advertise on model forums.
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Response from 1001hobbies
Hello, We would like to thank you for your order and apologize for the processing time. We understand that this may have been frustrating, and we're doing everything we can to improve our turnaround times. We would also like to remind you of two important points concerning our site: Product availability: "Available": These products are ordered specially for you from our supplier. "Available - dispatched today": These products are in stock in our logistics warehouse and can be dispatched immediately. As part of your order, three products were ordered from our supplier in England, which explains the additional delay for these items. As for shipping costs, we remind you that they are free of charge for all orders over €90 at a relay point. Please do not hesitate to contact us should you have any questions or require further information. Once again, we apologize for the delay and thank you for your understanding and patience. Yours faithfully
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CLAUDE T.
Rating: 3 out of 5
following a purchase from 04/02/2025
the site is correct research feasible great choice but for paintings HUMBROL problem of availability even in the event of delivery "missed" because 2 pots HU030 not included at the time of delivery in spite of validated order and carried out payment and the worst without explanation (intact packing however then?).
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Response from 1001hobbies
Hello Mr Tonnelier, Thank you for your feedback and for your confidence in our store. We're delighted that you've found our site to be practical and to offer a wide choice of products. Concerning your order, we are sorry for the absence of the two Humbrol HU030 paint pots. We have added them to the order which leaves on 12/02/2025. We apologize again for this error and thank you for your patience. Sincerely, 1001hobbies
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Emmanuel O.
Rating: 3 out of 5
following a purchase from 29/01/2025
DELIVERY TIME
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Response from 1001hobbies
Hello Sir, We regret your dissatisfaction and apologize for the delay in processing your order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we are doing everything in our power to prevent this situation from recurring. We would also like to clarify the availability displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. Your order was placed on 29/01/2025 at 18:09 and shipped on 04/02/2025 at 16:59, for delivery on 06/02/2025. We regret that you found this delay long. We understand that this situation may have been a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you a better experience in the future. We hope to have the opportunity to fully satisfy you with a future order and thank you for your trust. Sincerely, 1001hobbies
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Cristiano D.
Rating: 3 out of 5
following a purchase from 07/01/2025
Poor packaging method, there is little material inside the shipping package, items rub against each other during the journey, and packaging can be ruined.
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Response from 1001hobbies
Hi, We are sorry about this comment and apologize. Customer service is available if you would like to discuss this issue. Sincerely, 1001hobbies
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Hobby P.
Rating: 1 out of 5
following a purchase from 29/12/2024
It looks like you can buy something on that site that is readily available but I had to wait more than 5 weeks for my stuff. That is absurd in these times. Everything was not shipped until everything was in stock. There had been plenty of other options (tassels were out of stock apparently) but no communication about it. Had I known this, I would have picked other tassels. The stuff was meant for a project over Christmas break so not amused that it wasn't delivered until February. Be-la-che-lish just like that.
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christophe C.
Rating: 3 out of 5
following a purchase from 25/01/2025
As usual, the products "available" are not and must be ordered from the supplier. So the delay was too long for me.
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Response from 1001hobbies
Hello Sir, We regret your dissatisfaction and apologize for the delay in processing your order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we are doing everything in our power to prevent this situation from recurring. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. In the case of your order, the delay was longer because the product was ordered from our supplier in England. Customs clearance is still a complex process, which lengthened the delivery time. Moreover, as this supplier is one of the few to offer this type of product, we are keen to continue offering you rare and specialized items. We fully understand that this situation may have been a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you a better experience in the future. We hope to have the opportunity to fully satisfy you with a future order and thank you for your trust. Sincerely, 1001hobbies
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Christian L.
Rating: 3 out of 5
following a purchase from 24/01/2025
As ordered except for delivery time. Indicated available on the site but 2 weeks for delivery
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Response from 1001hobbies
Hello Sir We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have assisted you in speeding up the processing of your order. We fully understand that this situation may be a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you the best possible quality of service in the future. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001hobbies
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Michel B.
Rating: 3 out of 5
following a purchase from 14/01/2025
More than 3 weeks to receive the order that was marked available on the site seems a long time. Otherwise R.A.S.
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Response from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We fully understand that this situation may be a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you the best possible quality of service in the future. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001hobbies
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YVES D.
Rating: 3 out of 5
following a purchase from 20/12/2024
Despite an initial misunderstanding on my part about the item being "available" rather than " in stock" (be careful), the product arrived without undue delay, given its original provenance (US). Arrived well packaged. Satisfied.
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Response from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We fully understand that this situation may be a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you the best possible quality of service in the future. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001hobbies
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Marc A.
Rating: 3 out of 5
following a purchase from 22/01/2025
Improve the legibility of items available on the site to avoid long delivery times. Otherwise, overall, nothing to complain about on delivery.
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Response from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have accompanied you to speed up processing. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Yours faithfully
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Julie M.
Rating: 3 out of 5
following a purchase from 05/01/2025
Took so long. Not much communication did not respond to emails
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Franky V.
Rating: 3 out of 5
following a purchase from 04/01/2025
My ordered product (model airplane) was shipped from France, so obviously a longer delivery time. Was not really a problem for me.
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Alex H.
Rating: 1 out of 5
following a purchase from 25/01/2025
As indicated in my mail, the order is unusable due to poor packaging combined with a clumsy delivery service. The website: if it says on the website that an article is in stock then it should actually be in stock. Do not send a mail afterwards," we have ordered it at our supplier". Your stock is not with your supplier but with you directly ready to ship. Tinkerers
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francis J.
Rating: 3 out of 5
following a purchase from 02/01/2025
delivery too late
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Response from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availability displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have accompanied you to speed up processing. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Yours faithfully
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Maite G.
Rating: 3 out of 5
following a purchase from 02/01/2025
The product is very good, the only complaint I have is that it took much longer to arrive than what it said on the website at the time of purchase. If they improve the delivery it will be perfect. Thank you
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Patricia S.
Rating: 3 out of 5
following a purchase from 24/01/2025
I bought brass rods because I wanted them to be straight. They were sent in an envelope that was folded a little to fit in the letterbox.... You could have used rigid packaging...
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Response from 1001hobbies
Hello Madam, We're sorry to hear that the brass rods you ordered did not arrive in perfect condition. We fully understand your disappointment and regret that the packaging used was not rigid enough to guarantee optimal protection. Your feedback is valuable and we will take it into account to improve our packaging methods for this type of product. We apologize again for this incident, and remain at your disposal should you have any questions. Best regards Laure
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Alain C.
Rating: 3 out of 5
following a purchase from 08/01/2025
First order on this site on January 8 and delivered on February 3 because on this site the mention available means at the supplier but is not mentioned which is misleading because according to 1001 hobbies that means at the supplier but that I knew after placing order moreover no time was mentioned in the exchanges by mall therefore I had to raise 3 times to have a date of arrival of the product on the other hand I always had an answer to my reminders but I do not think of recommending on this site.
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Response from 1001hobbies
Hello Sir? We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do everything in our power to ensure that this situation does not recur. We would also like to clarify the availability displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have accompanied you to speed up processing. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001HOBBIES
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Antoinette L.
Rating: 3 out of 5
following a purchase from 23/01/2025
Problem with delivery
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Response from 1001hobbies
Hello Madam We regret this error and apologize for the inconvenience. However, we would like to draw your attention to the fact that your order was pre-ordered at the time you placed it. This information is indicated both on the product sheet and in the confirmation of receipt sent by email after your order. We apologize once again. Sincerely, 1001hobbies
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benoit G.
Rating: 3 out of 5
following a purchase from 09/01/2025
As I've already written to you, it would be good if the labels on the jars didn't obscure the reference number. What's more, your paints are overpriced compared with other claims for the same brand and manufacturer.
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Response from 1001hobbies
Thank you for your feedback. We understand your point of view regarding the labels and will do our best to improve the visibility of the references. As for the price of the paints, we have taken your comment into account and will check the competitiveness of our prices. Your opinion is invaluable to us in improving our services. Have a nice day!
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Rene C.
Rating: 3 out of 5
following a purchase from 06/01/2025
medium
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Response from 1001hobbies
Thank you for your feedback. We take your comments into account and are always listening to improve. Feel free to share more details if you like. Have a nice day!
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Claude B.
Rating: 1 out of 5
following a purchase from 28/12/2024
Missing parts .
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Response from 1001hobbies
Hello Sir, We regret your opinion and apologize for this incident. We would like to inform you that we have forwarded your service request to our supplier as soon as possible. However, we are sorry to inform you that after-sales processing for missing parts at HELLER can be particularly lengthy. We regret this and assure you that we will do our utmost to solve this problem as quickly as possible. Thank you for your patience and understanding. Sincerely, 1001hobbies
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Martial J.
Rating: 1 out of 5
following a purchase from 31/10/2024
3 months waiting for an order! deplorable service, no more orders from them and I advise everyone to do the same.
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Response from 1001hobbies
Hello, We regret your opinion and apologize for the delay. You have ordered products (PG053 or PG052) which are particularly difficult to obtain. These items are delivered to us in dribs and drabs and are immediately placed on pre-order as soon as they are no longer available, which is precisely what happened in your case. We apologize once again and assure you that we will take good note of this information. Sincerely, 1001hobbies
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Jan L.
Rating: 3 out of 5
following a purchase from 27/01/2025
Fine, only delivery takes several days (week). You think you are ordering on a Dutch site but it turns out it has to come from France.
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Stefano Q.
Rating: 3 out of 5
following a purchase from 14/01/2025
Shipping lumga
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Response from 1001hobbies
Hello, We are sorry for the incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a large enough warehouse to store the 200,000 product references on our site. It is also important to specify two essential notions to keep in mind on our site: Products available: these products are in stock at our supplier and require an order. Products available - shipped today: These products are in stock at our logistics warehouse and can be shipped immediately. We apologize again for this incident and regret that the nuance was not clearly understood. We wish you all a good day. Best wishes to all, 1001hobbies
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David L.
Rating: 1 out of 5
following a purchase from 20/01/2025
Not at all what I ordered
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Response from 1001hobbies
Hello, We are very sorry for this inconvenience. Unfortunately, our supplier did not provide us with better quality copies. They assure us that these are the only versions available, and that the error originated directly from their end. Once again, we sincerely apologize for this incident, which, we assure you, is beyond our control. Thank you for your understanding. Sincerely, 1001hobbies
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David L.
Rating: 3 out of 5
following a purchase from 20/01/2025
The contents of the parcel were not sufficiently protected against shocks. I received a broken bottle, probably during transit by the delivery service.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Francesco A.
Rating: 3 out of 5
following a purchase from 31/12/2024
The basic problem is the delivery time compared to other suppliers. Otherwise, nothing to report
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Response from 1001hobbies
Hello, We are sorry for the incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a large enough warehouse to store the 200,000 product references on our site. It is also important to specify two essential notions to keep in mind on our site: Products available: these products are in stock at our supplier and require an order. Products available - shipped today: These products are in stock at our logistics warehouse and can be shipped immediately. We apologize again for this incident and regret that the nuance was not clearly understood. We wish you all a good day. Best wishes to all, 1001hobbies
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José Ramón Á.
Rating: 1 out of 5
following a purchase from 13/12/2024
Only half of my order has arrived
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Nacho D.
Rating: 3 out of 5
following a purchase from 20/12/2024
Delivered well
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Dirk V.
Rating: 1 out of 5
following a purchase from 25/12/2024
This is the worst service I have ever experienced ! Terrible and disrespectful, never again.
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Thomas B.
Rating: 3 out of 5
following a purchase from 08/01/2025
I waited 19 days for my order for items that were marked on the website as available in 1-2 days. That is not acceptable. A bad rating from me for that.
However, I've already had contact with customer service twice, so full marks for that. So my opinion: great troubleshooting and customer service, miserable delivery times
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Thomas Z.
Rating: 3 out of 5
following a purchase from 09/01/2025
Delivery took a very long time compared to Amazon or ebay. But was announced for this period. You are very expensive compared to others. But you have a large selection and many new products in your range.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Martial P.
Rating: 3 out of 5
following a purchase from 31/12/2024
Problem with product received. Not solved.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Douglas B.
Rating: 1 out of 5
following a purchase from 27/12/2024
I received the wrong items after delivery was already late. Instead of two bottles of Thinner, I received 2 small jars of paint. I contacted customer service & it took two weeks for a reply asking for pictures. Another 3 weeks has passed since I sent pictures. I've asked for an update but have not received an update or a reply. Customer service is poor AT BEST.
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philippe L.
Rating: 3 out of 5
following a purchase from 17/01/2025
The service is perfect, but the prices are considerably more expensive (approx. 20-30%) than at other European sites in countries bordering France (e.g. same product or part number, same scale and same manufacturer) Domage
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Patrick B.
Rating: 3 out of 5
following a purchase from 30/12/2024
I had to ask for the whole order to be cancelled before they decided to send me what was available.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Vicente C.
Rating: 3 out of 5
following a purchase from 15/01/2025
The order arrived correctly and on time. I give it three stars because all the jars had a sticker that prevented me from knowing what reference it was and removing it was not so easy, that's why the 3 stars.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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JAVIER M.
Rating: 3 out of 5
following a purchase from 17/12/2024
In the last order there has been a long delay and little information about the reason for the delay.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Jeremy H.
Rating: 3 out of 5
following a purchase from 31/12/2024
Don't be in a hurry.... Items marked available but not, 1 month wait.
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