1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
When a multiple order is waiting for a product, you do not receive information about a possible delivery date. You have to ask for that (I did get a complete overview quickly).
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Anne-Gaëlle S.
Rating: 1 out of 5
following a purchase from 22/03/2025
2: I received the game in German and I have to return it at my own expense...
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Response from 1001hobbies
3: Hello dear customer,
We regret your feedback and apologize for this issue.
Please note that a return label was sent by our customer service on Thursday, April 3rd at 12:15 PM. Did you receive it? This label will allow you to return your product for free by dropping it off directly at the post office.
Thank you for your understanding.
Sincerely,
1001 Hobbies
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Vittorio C.
Rating: 1 out of 5
following a purchase from 05/03/2025
Not satisfied at all with your way of doing things, false information regarding the availability of the items ordered, waiting for 3 weeks for a poor order of 40 €, next time I will look elsewhere
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Response from 1001hobbies
Hello dear customer,
We regret this review and apologize for this delay.
We remind you that 1001Hobbies is a small business that offers over 200,000 references on its site. Therefore, you will understand that we cannot have all these references in stock in our warehouse.
Moreover, there are two types of products to consider on our site:
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Brigitte T.
Rating: 1 out of 5
following a purchase from 20/03/2025
does not match the desired model, can I return it
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Response from 1001hobbies
Hello dear customer,
Thank you for taking the time to report this issue. We sent you an email on Thursday at 4:43 PM, containing the return address.
If you have not received anything, our customer service is at your disposal for any further information.
Best regards,
1001hobbies
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Steff V.
Rating: 1 out of 5
following a purchase from 04/03/2025
Terrible communication, false promises on the site...
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Response from 1001hobbies
Hello, We regret this inconvenience and sincerely apologize. We would like to inform you that we have split your order at no extra cost to send the products that are in stock to you faster. We regret that you did not appreciate this commercial gesture. If you have any further questions, please do not hesitate to contact us. Best regards, The 1001Hobbies team
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Joël B.
Rating: 1 out of 5
following a purchase from 06/03/2025
Order placed in January, received at the end of March. Too long....
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Response from 1001hobbies
Hello,
We regret this review and apologize for the delay. We are doing everything we can to improve our processing and delivery times.
In your orders, two products were subject to a long delay, requiring a special order from our supplier in England. The delay for these products is about 4 weeks. However, it is possible that customs may have held up the order, which is the case for the Seminole Warriors 1:72 figurine. This is why this box arrived later than expected.
Please feel free to contact our customer service for any questions or assistance requests.
Best regards,
1001hobbies
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Olivier C.
Rating: 1 out of 5
following a purchase from 24/01/2024
Order received with a 1 year delay, BRAVO
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Response from 1001hobbies
Hello,
We sincerely regret this review and apologize for the processing delay of your order. We understand that this delay is unacceptable and we are sorry for it.
Please know that if you place another order on our site, we will do our best to process your request as quickly as possible and provide you with a better experience.
We thank you for your understanding and remain at your disposal for any questions.
Best regards,
1001hobbies
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Anne H.
Rating: 3 out of 5
following a purchase from 10/03/2025
I am disappointed with the delivery time. Apart from that, the order is as expected.
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C. V.
Rating: 1 out of 5
following a purchase from 19/03/2025
You have to pay shipping costs and have it delivered to a pickup point by DPD, it's sad to be scolded when you're there, you should have better pickup times listed, it works better. Oh yes, the package could have just gone through the mailbox... Am I getting shipping costs back now?
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Response from 1001hobbies
Hello, We regret your review and are sorry that your experience was not entirely satisfactory. As a reminder, you placed an order on our site on 19/03/2025 at 1:35 PM, and your package was delivered on 21/03/2025. When you placed your order, you selected a pickup point as the delivery method. If you want home delivery, you need to select that option when placing your order. We would also like to point out that, in accordance with our general sales conditions, delivery costs are not refundable. Please do not hesitate to contact us for more information. Best regards, 1001hobbies
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Emiel W.
Rating: 3 out of 5
following a purchase from 30/01/2025
The customer service has improved a lot compared to before, but I have not yet received 2 out of the 10 ordered items.
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Khalid A.
Rating: 1 out of 5
following a purchase from 06/03/2025
I received my package in a thousand pieces so no I am not satisfied, plus I waited ages to receive it and now I will wait several days before being refunded so no. I will pass my turn with 1001hobbies.
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Response from 1001hobbies
Hello Sir,
We sincerely regret this incident and understand your dissatisfaction.
You did receive your product on 19/03/2025 and reported the damage to the item immediately. Our customer service requested photos from you, and once these were received, your refund was processed the next day.
We would like to remind you that European legislation stipulates that we have up to 14 business days to refund a customer who made a purchase on an e-commerce platform. In your case, the refund was processed within the allotted time, as it was done the day after receiving the photos.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
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Cindy M.
Rating: 1 out of 5
following a purchase from 28/02/2025
4: Delivery time largely not respected. Disappointing.
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Response from 1001hobbies
5: Hello Madam,\n\nWe sincerely regret this review and apologize for this incident.\n\nYour order was shipped as soon as the product was received in our logistics center. We would also like to draw your attention to the two availability statuses indicated on our site: \n\nAvailable products: These items require an order from our suppliers before shipping.\n\nAvailable products - shipped today: These items are in stock in our logistics warehouse and can be shipped immediately.\n\nFor your future orders to ensure quick delivery, we advise you to order products marked as "Available products - shipped today".\n\nWe thank you for your understanding and remain at your disposal for any further questions.\n\nBest regards,\nThe 1001hobbies team
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Alessandro F.
Rating: 3 out of 5
following a purchase from 20/02/2025
Well-made site, many products, very kind customer service but a month to receive the product is really too much, if you didn't have it available it would be better not to give the option to purchase it, my opinion is absolutely subjective
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Skander K.
Rating: 1 out of 5
following a purchase from 09/03/2025
I did not receive what I expected due to an announcement that was absolutely not clear. In the end, I found myself paying for products that are 4 times more expensive than elsewhere (40 euros for a prismatic booster in English version) while the announcement clearly implied that I would receive 4.
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Response from 1001hobbies
Hello Sir,
We sincerely regret your disappointment and apologize.
We are doing everything we can, based on the available IT tools, to specify and clarify product sheets. We would like to draw your attention to the fact that the description of the product "Pokémon Technical Sheet - TCG Scarlet and Violet Prismatic Evolutions Booster Pack" clearly mentions:
"Random shipment of a single product."
As a result, we regret that you did not consult the product description, which specifies that it is only a pack of cards.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
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Cedric B.
Rating: 1 out of 5
following a purchase from 12/03/2025
Not happy at all, I only received one item out of the three, the second is awaiting delivery and I decided to cancel the third. It's the fault of the stupid policy of 1001 hobbies which explains to refer to its T&Cs: understanding that available at 1001 hobbies means in stock at the supplier, you have to read available and shipped within 48 hours to understand that it is really in stock.... flee this site
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Response from 1001hobbies
Hello,
We are sorry to hear about your dissatisfaction and understand your frustration.
Regarding product availability, we specify on each product page that "shipped today" means that the item is in stock at our logistics warehouse. We would also like to remind you that your order was placed on 12/03/2025, and the shipment took place on 18/03/2025 at 21:52.
As a small business, we do our best to manage stock, but it is sometimes difficult to have everything in stock at all times. We encourage you to contact our customer service if you have any doubts before placing an order, which would allow us to clarify any questions you may have.
We understand that the information may not always be clear, and we take your feedback into account to further improve the transparency of our communication, particularly in our general terms and conditions.
Finally, we confirm that your order has been partially shipped and that we have respected your request to cancel the third item.
We remain at your disposal for any questions or follow-up, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
1001hobbies
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Gilles B.
Rating: 1 out of 5
following a purchase from 28/01/2025
Avoid! Not reliable at all. Information several times incorrect. 3 months delay on products displayed as available from suppliers.
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Response from 1001hobbies
Hello Sir,
We regret your experience and apologize for the processing delay.
We would like to clarify that these products were and are still available from our supplier. However, we understand that the wait may have been too long for you. These items are ordered from our supplier in the UK, and their processing time could take up to 6 weeks before receipt.
In accordance with your order, the non-deliverable products have been refunded to regularize the situation.
We remain at your disposal for any questions and hope to fully satisfy you in the future.
Best regards,
1001hobbies
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Francesco A.
Rating: 3 out of 5
following a purchase from 24/02/2025
Although I do not hold the seller responsible, the methods and vendors used for shipping are not up to par.
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Sebastian S.
Rating: 3 out of 5
following a purchase from 25/02/2025
unfortunately the delivery took far too long (2.5 weeks).
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Jean B.
Rating: 1 out of 5
following a purchase from 11/03/2025
Ordered item broken in the packaging. Does not deserve a star.......
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Response from 1001hobbies
Dear customer,
We are sorry to hear about the condition in which you received your package. However, it is important to highlight that online sales carry risks related to transport, and ownership of the product is transferred to the customer as soon as it is shipped.
In this context, our customer service will contact you as soon as possible to find a solution to your problem.
Best regards,
1001hobbies
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F B.
Rating: 3 out of 5
following a purchase from 07/03/2025
Unfortunately eea went wrong with the delivery. Eventually resolved well but after enough email traffic.
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Jonathan D.
Rating: 3 out of 5
following a purchase from 06/03/2025
I am half satisfied. I did receive my order even though it took time. However, who decided to stick a label on the Tamiya paint pots? Great, now we have a color hat and no longer the label with the reference. Just because the color is visible doesn't mean it's not a specific reference that doesn't dilute like another.... Really, I find this completely useless. It ruins my shopping experience!
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Response from 1001hobbies
Hello,
Thank you for taking the time to report this issue, which has been a long-standing problem with our Tamiya paint supplier. For years, we have been asking them to reposition the labels so that the paint number is visible, allowing you to easily distinguish between two shades of gray or white. Unfortunately, they insist that this label is mandatory and complies with CE standards to be sold in France.
We fully understand the difficulties caused by this labeling arrangement, and we are sincerely sorry.
Best regards,
1001hobbies
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Philippe G.
Rating: 3 out of 5
following a purchase from 28/02/2025
Wide choice but very long delivery.
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Gerry E.
Rating: 3 out of 5
following a purchase from 01/03/2025
Package was flimsy and not up to the task, one of the bottles of paint had damage to the cap, thankfully it did not spill or the whole contents of the order would have been destroyed. I had to be transferred to another bottle immediately. Also, the whole order was about 10 days later than first notified.
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Gabriele R.
Rating: 1 out of 5
following a purchase from 03/03/2025
Unacceptable, I purchased and after 180 days I still haven't received everything, I've never found anything so bad... I will never buy from you again, you still owe me money and purchases... big problems and I'm closing here because I can't take it anymore with you.
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Response from 1001hobbies
Good morning Sir, at the time of the order placed on 11/12/2024 at 17:47, you ordered four products, one of which had a longer delivery time. To avoid delaying the entire order, we decided to split it into two shipments. The first part, containing the immediately available products, was delivered on 24/02/2025, according to the courier's tracking information. The following two products - Greek Cavalry figures SPECIAL IMPORT OF LONG DISCONTINUED FIGURES ORIGINALLY MADE BY ATLANTIC - were delivered on 11/03/2025. The courier also sent us proof of delivery confirming receipt of the package on that date. We apologize for the inconvenience and remain at your disposal for any further information. Best regards, 1001hobbies
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Aurélien P.
Rating: 1 out of 5
following a purchase from 08/02/2025
Long delivery with only one parcel out of the 2 ordered. What's more, the cardboard box was damaged, as was the box containing my product. By way of compensation, I only received a €5 discount code, which means I have to place another order with you in order to benefit from it! This is not at all commercial in my eyes...
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Response from 1001hobbies
Good morning, sir,
We apologize for the inconvenience.
We would like to remind you that we have split your order at no extra cost for both Funko Pop. With regard to your request for an additional commercial gesture, we would like to point out that, unfortunately, shipping costs are not free of charge.
We hope that this explanation will provide you with more clarity, and remain at your disposal should you have any further questions.
Yours faithfully
1001hobbies
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Jehan M.
Rating: 3 out of 5
following a purchase from 26/02/2025
Big delivery problems with chronopost
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Jerome J.
Rating: 1 out of 5
following a purchase from 06/02/2025
1 month to receive my order and moreover I received 8 pots of paint on the 9 ordered I really do not recommend very bad experience
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Response from 1001hobbies
Hello,
We regret this error and apologize sincerely.
It seems that you did not receive the information email concerning your order. Indeed, we had informed you that this product had not been delivered in the supplier order. We then offered you a refund for this product or the creation of a credit note.
As we received no response from you, we created a credit note valid for one year, which you can find in your customer area.
We apologize again for this incident.
1001HOBBIES
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Gerome M.
Rating: 1 out of 5
following a purchase from 08/02/2025
INCOMPLETE MODEL MISSING PARTS BOX SEEMS TO HAVE BEEN OPENED BEFORE SHIPMENT
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Response from 1001hobbies
Hello,
We apologize for the inconvenience.
Customer service has sent you an e-mail to suggest a solution. Once again, we would like to respond favorably and commercially to this dispute.
Yours faithfully
1001hobbies
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Bruno D.
Rating: 1 out of 5
following a purchase from 23/01/2025
Abnormally long lead times of several weeks Unplayable soap Missing products
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Response from 1001hobbies
njour Monsieur,
We regret this situation and your opinion. We apologize for this incident. We would like to inform you that this product was not delivered to us by our supplier. In accordance with our company's procedures, we have simply withdrawn this product from your order (a refund request is in progress for this product).
We're very sorry that you didn't take customer service's action into account. Customer service is now available from 10am to 1pm and from 2pm to 5pm. Following a computer problem, we encountered problems with our switchboard, preventing our customers from contacting us.
We apologize for any inconvenience.
Yours faithfully
1001 Hobbies Customer Service.
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Bernard C.
Rating: 1 out of 5
following a purchase from 22/02/2025
More than slow! An item to put in an envelope: 15 days! Pathetic! They don't realize that this trinket is needed to move a model forward, so we make another one: not from them......
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Response from 1001hobbies
Good afternoon, sir,
We apologize for the delay. However, we would like to remind you that this product is an item with a long shipping time, i.e. between 2 and 4 weeks, as specified on the product sheet as well as in your order confirmation.
We regret that this information has not been taken into account.
We apologize again for the delay.
Sincerely
1001hobbies
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Pierre W.
Rating: 1 out of 5
following a purchase from 26/02/2025
Delivery took a long time and the figurine is not worth that amount. Too bad!
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Response from 1001hobbies
Hello, We regret your opinion and apologize for this incident. The delay you noticed corresponds to the restocking time with our supplier. As soon as we received the product, we shipped it in accordance with our contractual obligations. If you have any further questions, please do not hesitate to contact us. Best regards, The 1001Hobbies team
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Louis J.
Rating: 1 out of 5
following a purchase from 25/02/2025
Postage 30 euros, customs 22.95 CHF. No wonder China is flooding the market. Free postage and customs. Your service is good, but collaboration is impossible.
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Response from 1001hobbies
Hello,
Thank you for sharing your opinion. We understand your frustration regarding shipping and customs fees. Indeed, these fees are beyond our control and are largely related to international regulations. We strive to offer competitive rates, but unfortunately these fees can sometimes make the experience more expensive, especially for international shipments.
We appreciate your feedback and look forward to providing you with a more pleasant experience in the future. Please do not hesitate to contact us if you have any questions or specific requests.
Best regards,
The 1001Hobbies team
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Roman P.
Rating: 1 out of 5
following a purchase from 08/02/2025
The model is fine. The paint set is bad (some jars are half empty and dry, others are filled with too much water). Delivery time is very bad (1 month wait).
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Response from 1001hobbies
Good morning, We regret your comment and apologize for the inconveniences caused. We invite you to contact our customer service as soon as possible so that we can find a suitable solution to your situation together. We remain at your disposal. Sincerely, The 1001Hobbies team
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José Luis I.
Rating: 1 out of 5
following a purchase from 08/01/2025
Delay of 2 months in the shipment of 6 products, 1 is incorrect and 2 others are missing for shipment. A real failure on their part and I am also not satisfied that the products sold to me at the beginning of January are now asking me to place another order to replace them with others. I am not satisfied with this solution. I want a refund for the money paid for the products not received and also for the incorrect order received.
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Response from 1001hobbies
Good morning, We sincerely regret this incident and apologize for the inconvenience caused. When placing your order, you selected 6 products, 3 of which had a long delivery time and needed to be ordered from our supplier in England. Due to these ordering times, your order remained blocked until it was 100% complete. To accommodate you, we unlocked the order and shipped the 4 available products. At your request, 2 undelivered products were refunded. Additionally, as soon as you informed us that the received product was not suitable for you, we immediately organized its return and proceeded with your refund as soon as possible. We hope this solution meets your expectations and we remain at your disposal for any further questions. Sincerely, 1001hobbies
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Diederik V.
Rating: 3 out of 5
following a purchase from 02/03/2025
five stars
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Response from 1001hobbies
Hello, We would like to sincerely thank you for your positive review. Your feedback is invaluable and encourages us to continue improving the quality of our service. We are glad to hear that your experience with us was satisfactory. Please do not hesitate to contact us if you have any questions or need assistance in the future. Thank you again for your trust, and we look forward to seeing you again soon! Best regards, The 1001Hobbies team
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Vincent C.
Rating: 3 out of 5
following a purchase from 26/02/2025
Delivery not held in the time given by the site, models missing part.
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Pat T.
Rating: 3 out of 5
following a purchase from 31/01/2025
Came from France. Exactly what I had ordered. Took awhile but that’s customs. Good job
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Blanca H.
Rating: 3 out of 5
following a purchase from 23/01/2025
Small and expensive I have found it later on other sites for less than half the price.
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Rik M.
Rating: 3 out of 5
following a purchase from 25/02/2025
Ordered a Gunpla model. They have quite a few in the store but a lot of them are actually in backorder meaning you've no idea when you'll get them. Keep in mind that this store is based in France so shipping to the Netherlands was quite a bit more expensive. Otherwise the actual delivery was fine. My item took three workdays to arrive.
All and all not really a remarkable experience. I'd only recommend them for Gunpla kits that aren't available anywhere else and that they have in actual stock.
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Guido S.
Rating: 1 out of 5
following a purchase from 13/01/2025
Ordered and delivery took 3 weeks longer than the indicator delivery date .
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