1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Thank you for your feedback. We take your comments into account and are always listening to improve. Feel free to share more details if you like. Have a nice day!
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Claude B.
Rating: 1 out of 5
following a purchase from 28/12/2024
Missing parts .
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Response from 1001hobbies
Hello Sir, We regret your opinion and apologize for this incident. We would like to inform you that we have forwarded your service request to our supplier as soon as possible. However, we are sorry to inform you that after-sales processing for missing parts at HELLER can be particularly lengthy. We regret this and assure you that we will do our utmost to solve this problem as quickly as possible. Thank you for your patience and understanding. Sincerely, 1001hobbies
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Martial J.
Rating: 1 out of 5
following a purchase from 31/10/2024
3 months waiting for an order! deplorable service, no more orders from them and I advise everyone to do the same.
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Response from 1001hobbies
Hello, We regret your opinion and apologize for the delay. You have ordered products (PG053 or PG052) which are particularly difficult to obtain. These items are delivered to us in dribs and drabs and are immediately placed on pre-order as soon as they are no longer available, which is precisely what happened in your case. We apologize once again and assure you that we will take good note of this information. Sincerely, 1001hobbies
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Jan L.
Rating: 3 out of 5
following a purchase from 27/01/2025
Fine, only delivery takes several days (week). You think you are ordering on a Dutch site but it turns out it has to come from France.
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Stefano Q.
Rating: 3 out of 5
following a purchase from 14/01/2025
Shipping lumga
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Response from 1001hobbies
Hello, We are sorry for the incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a large enough warehouse to store the 200,000 product references on our site. It is also important to specify two essential notions to keep in mind on our site: Products available: these products are in stock at our supplier and require an order. Products available - shipped today: These products are in stock at our logistics warehouse and can be shipped immediately. We apologize again for this incident and regret that the nuance was not clearly understood. We wish you all a good day. Best wishes to all, 1001hobbies
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David L.
Rating: 1 out of 5
following a purchase from 20/01/2025
Not at all what I ordered
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Response from 1001hobbies
Hello, We are very sorry for this inconvenience. Unfortunately, our supplier did not provide us with better quality copies. They assure us that these are the only versions available, and that the error originated directly from their end. Once again, we sincerely apologize for this incident, which, we assure you, is beyond our control. Thank you for your understanding. Sincerely, 1001hobbies
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David L.
Rating: 3 out of 5
following a purchase from 20/01/2025
The contents of the parcel were not sufficiently protected against shocks. I received a broken bottle, probably during transit by the delivery service.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Francesco A.
Rating: 3 out of 5
following a purchase from 31/12/2024
The basic problem is the delivery time compared to other suppliers. Otherwise, nothing to report
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Response from 1001hobbies
Hello, We are sorry for the incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a large enough warehouse to store the 200,000 product references on our site. It is also important to specify two essential notions to keep in mind on our site: Products available: these products are in stock at our supplier and require an order. Products available - shipped today: These products are in stock at our logistics warehouse and can be shipped immediately. We apologize again for this incident and regret that the nuance was not clearly understood. We wish you all a good day. Best wishes to all, 1001hobbies
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José Ramón Á.
Rating: 1 out of 5
following a purchase from 13/12/2024
Only half of my order has arrived
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Nacho D.
Rating: 3 out of 5
following a purchase from 20/12/2024
Delivered well
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Dirk V.
Rating: 1 out of 5
following a purchase from 25/12/2024
This is the worst service I have ever experienced ! Terrible and disrespectful, never again.
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Thomas B.
Rating: 3 out of 5
following a purchase from 08/01/2025
I waited 19 days for my order for items that were marked on the website as available in 1-2 days. That is not acceptable. A bad rating from me for that.
However, I've already had contact with customer service twice, so full marks for that. So my opinion: great troubleshooting and customer service, miserable delivery times
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Thomas Z.
Rating: 3 out of 5
following a purchase from 09/01/2025
Delivery took a very long time compared to Amazon or ebay. But was announced for this period. You are very expensive compared to others. But you have a large selection and many new products in your range.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Martial P.
Rating: 3 out of 5
following a purchase from 31/12/2024
Problem with product received. Not solved.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Douglas B.
Rating: 1 out of 5
following a purchase from 27/12/2024
I received the wrong items after delivery was already late. Instead of two bottles of Thinner, I received 2 small jars of paint. I contacted customer service & it took two weeks for a reply asking for pictures. Another 3 weeks has passed since I sent pictures. I've asked for an update but have not received an update or a reply. Customer service is poor AT BEST.
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Philippe L.
Rating: 3 out of 5
following a purchase from 17/01/2025
The service is perfect, but the prices are considerably more expensive (approx. 20-30%) than at other European sites in countries bordering France (e.g. same product or part number, same scale and same manufacturer) Domage
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Patrick B.
Rating: 3 out of 5
following a purchase from 30/12/2024
I had to ask for the whole order to be cancelled before they decided to send me what was available.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Vicente C.
Rating: 3 out of 5
following a purchase from 15/01/2025
The order arrived correctly and on time. I give it three stars because all the jars had a sticker that prevented me from knowing what reference it was and removing it was not so easy, that's why the 3 stars.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Javier M.
Rating: 3 out of 5
following a purchase from 17/12/2024
In the last order there has been a long delay and little information about the reason for the delay.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Jeremy H.
Rating: 3 out of 5
following a purchase from 31/12/2024
Don't be in a hurry.... Items marked available but not, 1 month wait.
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Benjamin B.
Rating: 1 out of 5
following a purchase from 18/12/2024
more than a month behind schedule
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Response from 1001hobbies
Hello, We sincerely regret your opinion and apologize for the delay in preparing your order. At the time of your purchase, the product was indicated as "available", which means that it had to be ordered from our supplier. Unfortunately, our supplier has longer delivery times, which has led to a delay in processing your order. We regret this situation and fully understand your disappointment. We are doing our utmost to improve our delivery times and better meet your expectations. Thank you for your understanding, Sincerely, 1001hobbies
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Bastiaan L.
Rating: 3 out of 5
following a purchase from 27/12/2024
One item turned out to be out of stock, but I was not informed about that. It was only when I inquired that the missing part of the order had just arrived. In the end, it took more than 3 weeks before I received my items.
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Bienvenido P.
Rating: 1 out of 5
following a purchase from 26/12/2024
It seems to me extremely exaggerated the time from placing the order to receiving it, a month I doubt I will buy again in your store.
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Christian S.
Rating: 3 out of 5
following a purchase from 14/01/2025
Delivery time too long
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María S.
Rating: 1 out of 5
following a purchase from 21/12/2024
The whole process was a disaster and full of problems. From the delivery, which was not on time despite paying high premium shipping costs, it was delivered more than a week late and at a different address, I had to search through all the mailboxes on the street. I had to search through all the mailboxes in the street. I am still in the process of returning it and I can't get a refund and close the incident. The only good thing is the customer service via email, at first it was fast, then it stopped being fast too.
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Henk S.
Rating: 3 out of 5
following a purchase from 08/01/2025
Delivery poorly packed and took very long, came from France indicate this when ordering. Also indicate that free delivery is only with pickup. Now you only find out when it is ordered/paid. Still satisfied hence the sufficient greetings Henk
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Roberto C.
Rating: 3 out of 5
following a purchase from 28/12/2024
You should check order status and take action before the customer does. After 2 weeks after payment, order confirmation was still missing. After the reminder however the order was processed and arrived correctly.
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Peter R.
Rating: 3 out of 5
following a purchase from 20/12/2024
Unfortunately a very long delivery time this time
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Robert M.
Rating: 3 out of 5
following a purchase from 18/12/2024
It was not really clear to me that the item I ordered (warlord starter set) was not in stock and that I ordered it not in the Netherlands but in France, so it took longer than expected. Items were delivered well in the end.
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Niels P.
Rating: 1 out of 5
following a purchase from 05/12/2024
I placed an order beginning of December for making some christmas decorations. 1001 hobbies were so kind to wait 2 weeks before sending it with the result that it all arrived after christmas. Absurdly poor and stupid level of service! The one star necessary must be for not charging extra for keeping it on stock for the two weeks.
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Alexandre A.
Rating: 3 out of 5
following a purchase from 18/12/2024
Order placed in early December and received a month later...
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Nerea B.
Rating: 1 out of 5
following a purchase from 13/12/2024
I bought two products 15 days before Christmas and it said they would arrive in a week. They did not arrive when it said, they did not notify me. After several unanswered calls I was told that they would arrive after Christmas, but in addition to being very late I only received one product. Bad communication and a disaster with the delivery. I ended up getting my money back for the other product.
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Bertrand B.
Rating: 3 out of 5
following a purchase from 12/01/2025
Very late. But order arrived safely.
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Manon B.
Rating: 1 out of 5
following a purchase from 14/01/2025
I ordered on January 3rd for my dad's birthday, 10€ for postage, the parcel never arrived ! I had to email several times only to be told that there was a problem with my parcel. I am very disappointed.
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Response from 1001hobbies
Madam, We sincerely regret your experience and apologize for the delay in processing your order. You placed your order on 02/01/2025. It was dispatched on 03/01/2025 via Colissimo. Unfortunately, this parcel was lost by their service. As soon as we were informed of this incident via your call, we immediately proceeded with a new shipment of the same product by Chronopost. The parcel was successfully delivered on 16/01/2025. We regret this incident, which was beyond our control, and apologize once again for any inconvenience caused. Please be assured that we will do our utmost to avoid this type of problem in the future. Please do not hesitate to contact us should you have any questions or require assistance. Sincerely, 1001hobbies
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Francesc A.
Rating: 1 out of 5
following a purchase from 01/01/2025
Order arrived late and in two shipments. Order placed on the 2nd, first part of the order received on the 15th, second part of the order on the 17th, today I still have not received it.
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Jeffrey T.
Rating: 1 out of 5
following a purchase from 09/01/2025
No possibility of communication at all. Calling, emailing, chatting all impossible. Will not order here again. Probably also this review will not be visible, and will be deleted by them.
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Sergio B.
Rating: 1 out of 5
following a purchase from 19/12/2024
1 month to receive the shipment and then 1 of the products is not what you see on the website.
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Emma B.
Rating: 3 out of 5
following a purchase from 06/01/2025
Stock information must be kept up to date to avoid surprises for customers waiting for their order.
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Ton V.
Rating: 1 out of 5
following a purchase from 08/11/2024
order received but not complete,emailed about this but still no response ????
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'Didier' M.
Rating: 1 out of 5
following a purchase from 24/12/2024
bonjour nous sommes le 16/01/2025 j'ai commandé plusieurs articles le 24/12/2024a ce jour toujours pas reçu de commande je pense que vous avez perdu un bon client (nouveau) c'est inadmissible cdt
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Response from 1001hobbies
Hello Sir, We regret your experience and apologize for the delay in processing this order. We confirm that the order will be shipped today. However, we would like to inform you that it will not include the Revell paint kit, which has delayed preparation until now. We have therefore issued a refund for this product. Please do not hesitate to contact us should you have any questions or require further assistance. Sincerely, 1001hobbies
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