Customer reviews of 1001hobbies

I can't stand being asked my opinion anymore.

Order from 15/09 only now received. After few emails no communication.
As a self-employed person I really needed this article. You have lost me as a customer. Dig really can not !

Shipment corresponds to the order but delivery times are particularly slow!!!!

The order received does not correspond to the order placed

This review could have been worse. The item shipped was not what I ordered, and communication with their customer service was complicated by the fact that they are located in France creating time and language barriers. However I do feel that they cared and did show concern for the issues, even if they couldn't resolve them, so I gave them the benefit of the doubt.

The stated delivery time was incorrect: Instead of one week, I had to wait four. However, the customer service and packaging were excellent.

Worthless, to have to wait six weeks for a small package, never again 1001 Hobbies.

I still haven't received my order, which according to Colissimo was delivered on 15/12. The person who called me back after my complaint was supposed to send me an e-mail so that I could send my two figurines back to the post office relay point. I understand that I will receive my order after Christmas, but I would now like to have some visibility on my order, its reception and if I have an affidavit to make you certifying that I have not received anything and signed.
Thank you in advance for your prompt reply. Sincerely M.VELOU

They took more than a month to send me the order and on top of that they first send me a part of it and I still haven't received the other part.

Order received but took more than a week. Packaging was torn but fortunately everything was still in it.

Very difficult to exchange a defective product

For the second order Product conforms order very well on the other hand delivery not fast and sent after complaint too bad

I have canceled my order 3 times, 3 times this was ignored, although the cancellation would have been possible at any time. Now I have to take care of the return shipment, catastrophic service. I do not recommend buying this product, on the contrary. I have rarely experienced so much ignorance. My opinion: Hands off . . . There are enough dealers, you don't need this one.

Not satisfied, I ordered 3 items in stock and only received one of them. And still no refund. And it's already the second time they've done this to me.

I did not receive the order I wanted.

The item was in stock at the time of the order and the arrival expectation was about 7 working GG, after the purchase it was unavailable but coming from the supplier .... I tried calling 2 or 3 times at different times customer service and never got to talk to anyone, worried because it was the first order I tried to contact them via form and also via verified reviews, after this happened and after 3 weeks of waiting then the package was packed and shipped.... Arrived after a month of waiting was compliant.....I recommend the site to review the information provided on availability, shipping and 'arrival of products, if I had been informed about the long waiting period I would not have worried, I recommend the site to improve customer service. I advise customers to take for time if it is a gift, in the end everything arrived as promised but it took a while.

If you don't, there's no point in lying.

Site navigation is fine but delivery is very slow

It took more than two weeks to receive my order. Website also gives unclear indication of current status.

it did take a very long time,. no message received that the delivery person did not reach the delivery post Dulor in Haarlem anymore. only after 3 weeks i found out there that it was delivered in Qruquius and arrived just in time before it was sent back to you.

Missing a Viet Cong soldier's box

24/48h delivery arrives after 2 weeks. Product supposedly in stock, but out of stock just after ordering. Impossible to contact the soap by phone, email or chat.

I am missing a car my tamiya porshe GT3 you should have sent as agreed all 3 at the same time I will think before ordering from you . thank you

In terms of the site, the information and the order, it's good. However, I wouldn't say the same for the delivery: the parcel arrived at the relay point open, and the packaging for the battery ordered as an extra was also open. You send items of a certain value that travel hundreds of kilometers and pass through several hands and depots during their transport, and despite this, the packaging is treated very lightly. Packages aren't sufficiently secure, and that's a real shame......I really think this is a serious area for improvement if you want to build customer loyalty! It's a pity because your site is particularly pleasant and complete. Best regards.

2 weeks to receive 6 cans of paint the excuse of the seller when it is in stock is that of the supplier never seen that in my life in short 1 stars can not put less and this is the 1st and last time I order from them

More than a month after 'order and payment I received a partial shipment. My request for explanation was answered by the auto responder with the usual ridiculous phrases. Even today I have not heard from the 4 missing pieces. Bad mo service and bad customer care., the money, however they took it right away,!!!

Neatly packaged and smooth delivery.

Product was complete, but the package had been opened when I took it out of the box

Stock not updated on the site. I order a product in stock and oh! it's not available, the item has to be ordered from the supplier... in Japan...! The most disappointing thing is that, despite my notification, the item is still available on their site. What a shame. I hope they'll sort it out, because it looks like a serious company.

Ignored my request to cancel the order.

It seemed to me that I'd ordered a model to be built and not one already made. A little disappointed, I must admit.

expected a kit got only the decals

Very nice product, a little expensive and a little long in coming. But very satisfied with my purchase all the same. Maybe I'll come back to you? But as usual I'll look at several other sellers before you do. I think the price of this model with delivery is around 250€. Have a nice weekend.

Very expensive products and delay in delivery

Let's start with the positive: the order arrived on time. Then let's come to the negative point, the paint was hardened and therefore unusable, 6 colors were provided for the model but only 4 were in the box, some parts were broken or undone, as if the box had already been unpacked ....

I did NOT receive part of the order for anything else paid for!!!

Had to wait weeks for package, even though everything was in stock, every time another delivery date finally able to pick up and then the order was not complete. Tried for days to contact customer service both by phone and email for a solution to this problem but no response so far. Hopeless

Good but delivery a bit long, still not received by the way. Order on 29/11

The parcel was sent a long way from my home to a post office I didn't know (Technoparc de st Genis Pouilly) and which I had a lot of trouble finding. The package was huge and difficult to carry. The dimensions should be highlighted when the item is ordered.

Delivery too long and expensive