Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
My experience is downright bad. I only received a package after several weeks which contained only half of the goods ordered 2 items worth €45.60 were not !!!! delivered. While I did receive an email claiming that all goods were delivered. Several emails to the customer service is so far not !!!! You are not reachable by phone. So I certainly do not recommend you and will also ask the modeling website Scalemates to remove your link from their website !!!
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Response from 1001hobbies
We are very sorry that you had such a negative experience. We apologize for this inconvenience and hope to resolve it quickly.
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maria jesus C.
Rating: 3 out of 5
following a purchase from 22/10/2024
In principle, and except for the fact that they sent me the wrong product, I am happy. We will see how the return and exchange for the product I paid for will be executed.
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Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that you received the wrong product. We assure you that we will do our best to resolve this issue as quickly as possible. We appreciate your patience and look forward to resolving it to your satisfaction.
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Hub R.
Rating: 3 out of 5
following a purchase from 11/11/2024
site,ok .packaging for the article it contained, worthless more attention to this please.rest good.
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Response from 1001hobbies
Thank you for your feedback. We are pleased that you are happy with the site and the product, but we note your comment about the packaging. We apologize for this experience and will take steps to improve the quality of packaging to ensure that all items arrive in the best possible condition. Thank you for your understanding and constructive feedback.
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Pierre S.
Rating: 3 out of 5
following a purchase from 16/10/2024
It's hard to get a product exchanged.
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Response from 1001hobbies
We are sorry that you have encountered difficulties in exchanging a product. Your satisfaction is important to us, and we are committed to facilitating this process. Please do not hesitate to contact us again, and we will do our best to resolve the problem quickly.
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CHARTIER F.
Rating: 1 out of 5
following a purchase from 20/11/2024
Good evening, I ordered a 1/10 Ferrari Tamiya body and I received something else, a game box.
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Response from 1001hobbies
We apologize for the inconvenience concerning your order. It seems that there was a preparation error. We will do our best to resolve this quickly and send you the correct body. Thank you for your patience and understanding.
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lilia M.
Rating: 1 out of 5
following a purchase from 11/11/2024
The package was open
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Response from 1001hobbies
We're sorry to hear that your package arrived open. This does not reflect the quality of service we strive to provide.
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Paul D.
Rating: 3 out of 5
following a purchase from 21/10/2024
Website is fine
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Response from 1001hobbies
Thank you so much for your feedback! We're glad you love the website. If you have any suggestions or need help, feel free to let us know!
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Felipe V.
Rating: 1 out of 5
following a purchase from 28/08/2024
PLEASE DO NOT BUY HERE! My experience was disastrous, please do not buy here, they have terrible customer service and do not allow you to cancel orders. My order took months to arrive. when I tried to contact them by phone to ask for updates on my order they asked me to be patient as we had a mutual commitment, after weeks of not knowing anything I tried to cancel my order due to this situation and my calls went unanswered and my emails took almost a week to be answered. They would not let me cancel my order and sent me a very poorly packaged package with damage to the product boxes.
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Response from 1001hobbies
We are really sorry to hear about your negative experience. We understand how frustrating it must be when there are delays. We take your feedback seriously and will look into the issues you have raised to improve our service.
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Abdelilah K.
Rating: 1 out of 5
following a purchase from 28/10/2024
Very long delay!!! Very bad, delivery of an incomplete package thank you for proceeding to my refund of the other part thank you
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Response from 1001hobbies
We apologize for the inconvenience concerning your order. We have forwarded your refund request to the appropriate department for processing as soon as possible. You will receive a confirmation as soon as this is done. Thank you for your patience.
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Rudie A.
Rating: 1 out of 5
following a purchase from 12/10/2024
After emailing if the Mercedes would be the correct model it was claimed that it was. The final model I received was an American model. Too bad!!!
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Response from 1001hobbies
We are sorry to hear that the model delivered did not match your expectations. We understand that this is disappointing. We will make sure that you receive prompt assistance. Please feel free to contact our customer service team to resolve the issue. We want to make sure you receive the right products.
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Claude M.
Rating: 3 out of 5
following a purchase from 24/10/2024
Too many orders accepted for items declared to be in stock and yet awaiting restocking. Results three weeks before delivery. Disappointing.
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Response from 1001hobbies
We apologize for this disappointing situation. It can happen that an item in stock is quickly sold out due to high demand, resulting in a delay in restocking. We are working to improve our stock management to avoid such inconveniences in the future. Thank you for your patience and understanding.
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Leo D.
Rating: 1 out of 5
following a purchase from 30/09/2024
Long delivery time because they also have to order it first and then they say it is in stock but they just lie. Will never order anything there again either, I will order it myself from America
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Response from 1001hobbies
We're sorry you had this negative experience. . We will investigate this internally and make sure it doesn't happen again. If you need further assistance, please don't hesitate to contact us. We look forward to helping you again in the future.
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Philippe M.
Rating: 3 out of 5
following a purchase from 19/10/2024
3 stars; the delivery of two pots of paint could have been quicker...a model maker is often in a hurry in certain emergencies.
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Response from 1001hobbies
Thank you for your feedback! We fully understand that timing is crucial for a layout artist, and we'll do our best to improve the speed of our deliveries. Please let us know if you have any specific requirements in the future, and we'll be happy to help!
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Rudy R.
Rating: 1 out of 5
following a purchase from 17/09/2024
I pre-ordered two limited edition cuddly toys, but after a four-week delay I only received one, while both were invoiced. Since then, my emails and phone calls have not been answered. Impossible to get a refund. This site is a scam.
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Response from 1001hobbies
We apologize for the situation and the delay. We fully understand your frustration. Please be assured that we will contact you as soon as possible to resolve this issue and process your refund request. Thank you for your patience and understanding.
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Marco B.
Rating: 1 out of 5
following a purchase from 17/10/2024
Very bad it says on the website how much is still in stock then they say it is out of stock
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Response from 1001hobbies
We are very sorry you had this experience. . We understand your frustration and will investigate further internally to ensure this does not happen in the future. Please do not hesitate to contact us for further assistance, we would be happy to resolve this issue for you!
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thomas D.
Rating: 1 out of 5
following a purchase from 15/10/2024
Only problems with this site I received 1 product out of 2 but that was none of the 2 products I ordered and 0 refunds...
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Response from 1001hobbies
We are very sorry for this situation and the inconvenience it has caused. We understand your frustration with this error. Please rest assured that your order is being processed and will be refunded as soon as possible. We thank you for your patience and remain at your disposal should you have any questions.
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Aurore V.
Rating: 1 out of 5
following a purchase from 12/10/2024
My order arrived incomplete after an eternally extended delivery time of over a month. I still haven't received any feedback from customer service regarding this order and the lack of a product.
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Response from 1001hobbies
We are sorry to hear that your order has been so delayed and has arrived incomplete. We understand that the long wait and lack of follow-up is frustrating. Please be assured that we are taking your situation into account and will immediately contact our customer service department for priority follow-up. We thank you for your patience and apologize for the inconvenience. We remain available for any further questions and to ensure that you receive your complete order as quickly as possible.
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Robert F.
Rating: 1 out of 5
following a purchase from 23/10/2024
Order placed on Tuesday and expected to be delivered on Thursday. Delay reported immediately. Half of order received 10 days later. Other half cancelled and PROMISE of refund (pending).
Blatant lack of professionalism. Take a leaf out of AMAZON's book (for the better). I will not order again. I hope to be reimbursed for half my order soon. A site to forget.
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Response from 1001hobbies
We sincerely apologize for this disappointing experience and fully understand your frustration. This delay and partial cancellation of your order does not reflect the level of service we strive to maintain. Please be assured that your refund is on its way and that we are doing our utmost to speed up the process. We thank you for your patience and your feedback, which will help us to improve our services. Please do not hesitate to contact us again for any necessary follow-up.
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Claude S.
Rating: 3 out of 5
following a purchase from 05/10/2024
Hello, delivery as ordered except ... The delay. Expected to be in stock and shipped within 1 week. Result: more than 3 weeks to be delivered. I did not want to cancel but the Corsair was finished with other decals and varnish super dry upon receipt! Please manage your delivery times better. Sincerely
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Response from 1001hobbies
Thank you for your feedback. We are sorry that the delivery time was longer than expected and that the condition of the product did not meet your expectations. We understand your frustration and apologize for the inconvenience. Please be assured that we will take your comments into account to improve the management of our lead times and the quality of our products. Should you encounter any other problems with the product you received, please do not hesitate to contact us so that we can find a solution.
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Torsten G.
Rating: 3 out of 5
following a purchase from 14/10/2024
From payment to shipping, I find the processing very long.
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Response from 1001hobbies
Thank you for your feedback! We are sorry that the processing took longer than expected. We are constantly working to improve our processes to provide you with a faster delivery. We hope you have a faster experience next time!
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George V.
Rating: 1 out of 5
following a purchase from 26/10/2024
Slow, incomplete order, slow to answer and poor communication management.
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Response from 1001hobbies
We sincerely regret the experience you have had. We are reviewing our response times and order management to improve these points and offer you the service you deserve. We appreciate your patience and take your comments into account to avoid these situations in the future.
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martin V.
Rating: 1 out of 5
following a purchase from 14/10/2024
Still waiting on my 11-10-2024 order sended mails via youre website no response called 30-10-2024 promised me i get it on 6-11-2024 still nothing its 8-11-2024 this is not how you treat youre customers
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Response from 1001hobbies
We sincerely apologize for the delay and the frustration this has caused. . Please rest assured we are looking into your order with the utmost urgency. Thank you for your patience, and we will make sure this is resolved promptly!
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Paul H.
Rating: 1 out of 5
following a purchase from 06/10/2024
The order is ( decals set) has been in transit for a month and only shipped after a second email from me. Then it also turns out that they delivered the wrong decals
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Response from 1001hobbies
We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it is to experience delays and receive the wrong stickers. We thank you for your patience and hope to resolve this issue soon!
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Corinne R.
Rating: 3 out of 5
following a purchase from 09/10/2024
Order placed in July 2024 for 2 items, only 1 received in October and the other to be received later... The item received is of good quality but as I have not yet received the second I cannot give a good mark: my account has been debited for several months!
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Response from 1001hobbies
Thank you for sharing your experience with us. We fully understand your frustration with the delay and early debit, and apologize for the inconvenience. Please be assured that we are closely monitoring the shipment of your second item and will get it to you as soon as possible. Please do not hesitate to contact us with any questions you may have, and we will be happy to assist you.
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Fabienne P.
Rating: 3 out of 5
following a purchase from 20/10/2024
Too many e-mails
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Response from 1001hobbies
Thank you for your feedback! We understand that the frequency of e-mails may be too high. We will take your comment into account to adjust our mailings. Please let us know if you have any other suggestions!
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Romain B.
Rating: 3 out of 5
following a purchase from 25/10/2024
Correct opinion, I was delivered at the estimated date, Small drawback, it is the box of the sandblaster which was in the box of the model, which necessarily has a consequent weight and had to this moved, has I hope nothing broken but has detached more parts of model. To have if I will be able to go until the end of this adventure.
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Response from 1001hobbies
Thank you for your feedback! We are pleased that you were delivered on the estimated date. We are sorry to hear that the sandblaster box may have caused some inconvenience. We hope all your model parts are intact. If you need any help with this adventure, please don't hesitate to contact us. We're here to help!
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Joris P.
Rating: 1 out of 5
following a purchase from 12/10/2024
Catastrophic delivery due to poor packaging and broken glass bottles, refund still awaiting a missing product. And waiting for full compensation for the order.
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Response from 1001hobbies
We are very sorry to hear that your delivery experience was catastrophic with broken bottles. We take your request very seriously and can assure you that it has been addressed. We are actively working to resolve this situation and your request has been taken into account. Thank you for your patience and understanding.
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Johann P.
Rating: 3 out of 5
following a purchase from 06/10/2024
Unfortunately, it is not clear when delivery will take place. However, if you ask online, you get quick information. Goods too expensive compared to other suppliers.
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Response from 1001hobbies
Thank you for your honest feedback! We understand that the delivery time can sometimes be unclear, but we are pleased that you received quick information. We are constantly working to improve our offer. Your comment about the prices is very valuable to us! We hope to see you again soon and provide you with an even better experience!
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Patrice D.
Rating: 3 out of 5
following a purchase from 22/10/2024
Hello, parcel well received, however the box is damaged and too large, the model boxes are not held correctly, so packaging problem. Fortunately, the model boxes did not suffer. On the other hand, the tiger caterpillar elements are detached from the bunches and fall directly into the box, so once again a packaging problem. A little disappointed all the same for my first order with you.
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Response from 1001hobbies
Hello and thank you for your feedback! We're sorry to hear that the packaging wasn't up to scratch for your first order. We take your comments very seriously and will work to improve the packaging to avoid this kind of problem in the future. It's great that the model boxes are intact, but we understand your disappointment. Please don't hesitate to contact us if you need any assistance. See you soon, and we hope to delight you with your next order!
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Ann W.
Rating: 1 out of 5
following a purchase from 21/09/2024
Wrong item sent. Contradictory Ad which I showed them. Didn't offer exchange but a discount on next order. Stuck with decals I can't use and loss of my money.........DO NOT RECOMMEND!!!!!
Response from 1001hobbies
We're truly sorry to hear about your experience and the mix-up with your order. . Your feedback is invaluable, and we will take it into account to improve our services. We appreciate your understanding and hope to make things right in the future.
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mario B.
Rating: 3 out of 5
following a purchase from 08/10/2024
rather long order
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Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that your order took longer than expected. We strive to improve our delivery times and appreciate your feedback. If you have any questions or concerns, please do not hesitate to contact our customer service department. Thanks again for your feedback!
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Dorothee G.
Rating: 3 out of 5
following a purchase from 12/09/2024
Slow delivery. Almost 3 weeks between order and delivery.
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Response from 1001hobbies
Thank you for your return. We're sorry to hear that it took almost three weeks for your order to arrive. We understand that long delivery times can be frustrating and we are constantly striving to improve our service. We hope your next experience will be much quicker.
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Manon M.
Rating: 3 out of 5
following a purchase from 13/10/2024
Figurine damaged at the level of the head (chin)... Fast delivery
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Response from 1001hobbies
Thank you for sharing your feedback. We are delighted to hear that delivery was prompt, but we are sorry to hear that the figurine arrived damaged on the head. Your satisfaction is very important to us, and we encourage you to contact our customer service department so they can help you resolve this issue. Thanks again for your comment!
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Sylvain B.
Rating: 3 out of 5
following a purchase from 12/10/2024
No base to stick the buildings to. Very small size compared with usborne models
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Response from 1001hobbies
Thank you for your feedback. We're sorry to hear that you couldn't find a base to stick the buildings on and that the dimensions were smaller than expected compared to the Usborne models. We value your feedback and take it into account to improve our offer. If you have any questions or need assistance, please don't hesitate to contact us. Thanks again for your feedback!
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Josep M.
Rating: 3 out of 5
following a purchase from 07/10/2024
Packaging and box arrived broken and with the box open
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Response from 1001hobbies
We are sorry to hear that your order arrived in poor condition, with damaged packaging and box. We take the protection of our products during shipping very seriously. We value your feedback and will use it to improve our packaging processes. If you need assistance with a replacement or refund, please do not hesitate to contact us.
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Nicolas C.
Rating: 1 out of 5
following a purchase from 01/10/2024
I have nothing against ordering but the conditions of the 1001PRIME program changed during the year by modifying the free shipping tier, a shame. Thanks to the support team who were very competent but this greatly diminishes the attractiveness of the site.
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Response from 1001hobbies
Thank you for taking the time to share your concerns. We're sorry to hear that the changes to the 1001PRIME program have disappointed you, and we understand that this may affect your perception of our site. We appreciate your appreciation of our support, and will pass on your comments regarding the attractiveness of the program. Your satisfaction is important to us, and we look forward to providing you with a better experience in the future. Thanks again for your feedback!
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MASSIMILIANO L.
Rating: 3 out of 5
following a purchase from 01/10/2024
order received on time, only packaging to be improved to avoid shipping damage
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Response from 1001hobbies
Thank you for your feedback! We are happy that your order was received on time. We take note of your suggestion regarding the packaging and will work to improve protection in transit. Your satisfaction is important to us!
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Rob H.
Rating: 3 out of 5
following a purchase from 22/09/2024
Delivery takes too long (2 weeks)
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Response from 1001hobbies
We understand that a two-week delivery time may feel longer than expected. We do our best to process and ship orders as quickly as possible. If you have specific questions about your order, please do not hesitate to contact us. We appreciate your patience!
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'Yoann' H.
Rating: 1 out of 5
following a purchase from 09/09/2024
1st order and what a disappointment! Order placed on 09/09/2024 for a game in stock on 04/10/2024 the order is cancelled without any warning or a call from me. Strangely enough most stores have received the restocking of this product but not the odd one. The site can be proud of being French but does no better than a dubious foreign site.
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Johan M.
Rating: 3 out of 5
following a purchase from 10/09/2024
The games I ordered arrived damaged because the packaging was too fragile and there was little protection inside. It's a shame, because customer service is pretty understanding, so I wouldn't recommend ordering from them.
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Response from 1001hobbies
We are very sorry to hear that the games you ordered arrived damaged due to inadequate packaging. This is unfortunate, especially since we strive to provide good customer service. Your feedback is very important to us, and we will be taking steps to improve our packaging protection to prevent this from happening again in the future. Thank you for taking the time to share your experience, and we look forward to earning your trust again in the future.
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