Customer reviews of 1001hobbies

Improved packaging

This time I ordered three Heller paints and a Tamiya cement. The cement was perfect, one of the paints was fine but the other two came with less quantity and quite dry. Normally the Heller paint can weighs about 13.5 grams, these two did not reach 8 grams. On this occasion mal.....y am Prime.

Delay and problems with delivery. Package all torn.

Shipping was fine. Unfortunately, the product had a flaw, which was a shame.

Not to be recommended: it took almost 3 weeks to deliver a 1/48-scale airplane model that was out of stock on the shelves. However, 48 hours after the order was placed, the value of the item was deducted from the bank account, which just goes to show that you can sell without a second thought, even if you know you won't be able to deliver within the announced timeframe. Lame!!!

WHEREAS, the order, as communicated at the time of purchase, was supposed to arrive by a certain date and arrived markedly later! Once delivered I found that a product was missing, after several calls to the service center, which made me fill out a claim form, I learned that the product, contrary to what was indicated, was not in stock and therefore was not sent to me! Instead of crediting the amount back to my credit card (for the value of the missing product) they made me a voucher that I will be forced to use within 30 days, resulting in the inconvenience of having to place a new order which, if less than 100 euros will be burdened by shipping costs effectively making the voucher useless! Very bad buying experience!

Limited stock. Too long to replenish it, also after seeing that I was going to catch the arrival of the shipment while on vacation I sent them an email in which they replied that they would hold it until it arrived to just then do the opposite and send it. Conclusion: I was not at home when the shipment arrived and I had to go to the post office to pick it up, which is nowhere near my home. I will not repeat.

The majority of products pre-ordered on the site were widely available elsewhere, incompetent amateurs to be shunned.

Site bien

Initially my order was not taken into account even though I was charged for it... On the other hand, the customer service was great, the lady on the phone was patient and helped me through my problem... As for my delivery, I still haven't received it, but it's from the delivery person, so there's nothing to say except maybe I should have a wider choice of delivery people...

The delivery arrived incomplete ( one figurine out of six is missing - it should be available at the end of October... ) and there is a real lack of communication with the customer. A simple e-mail or SMS to inform of a delay would solve everything, rather than being presented with a fait accompli.

Products advertised as available, but never in stock Three weeks later, no delivery date.....I do not recommend this seller.

Tattered and ramshackle packaging

The lead time was a little (a lot) too long, except that the items ordered were noted as being in stock (2 weeks)...!

Incomplete parcel. No reply to complaint e-mail.

The light infantry of the HAT cataloged in the Napoleonic historical period is incorrect you can read on the edge looking carefully Crimea wear.

One of the two products is missing. No return from the seller.

I don't usually have problems with my orders from 1001 Hobbies, but this order took 48 days to arrive. I think this is a one-off error that won't happen again and I hope that the missing products from my order will arrive later.

The item I ordered took two weeks to ship, then it came from France to the US, then from the US back to France, then finally was delivered in broken condition. The packaging was only the item inside of a brown box with no protection. I have reached out for a way forward on a replacement or return but haven’t heard anything. Disappointed and learned my lesson on doing business with 1001hobbies.

delivery times not respected

The delivery times announced were not respected. Otherwise, nothing to say about the products and prices.

1 month wait and 1 product missing from order

Because I sent an e-mail and got no reply????

Material arrives in.less than what you say you sent open boxes some broken and want an opinion after emails and emails with never a response as now ... sent others but answers nothing ... I bought in a week so much and should have already left according to your rules but nothing I no longer know whether to trust seeing what I got this is the ugliest purchase I've ever made and it's a lot of money I hope you solve and answer you have customers who pay you right away with paypal ...

Delivery took longer than indicated. When I called, representative was friendly and helpful yet it took still longer than they said on the phone. In the end, I did get my order in good fashion.

It took over a month for my order to arrive. I was not able to physically talk to anyone. Very bad opinion of this store

Of the last order of 7 units, 3 are missing, they have NOT arrived: the decals to 1/72 of the I-15 (I know you still have them). The decals to 1/48 of the I-16 (Moscas al ataque) and a model to 1/48 of Eduard of the type 18. I can not be happy, I hope for a solution, the order said that it came ALL.

I had a problem with the order, I tried to call, nobody answered, I sent an e-mail, they answered me after 10 days.

I am always satisfied since the beginning of 1001hobies parcel delivered to my home neat and well packaged with cardboard boxes paper aside that 2 days after having especter the miniature I noted a slight default of plastic molding on the arm of the excavator I tell you this is to improve the control service before shipment because I am a customer who likes things that arrive well done and correct I thank you very much answer me my opinion otherwise I do not regret since the beginning I thank you very much for answering my questions, otherwise apart from this I don't regret it since the beginning I'm a happy customer my parcels always arrive at my home no problem with the post office good continuation for the supplier deadlines which is respected during my second order with you and also shipping time which is super fast.

Big delivery problem: products delivered to a relay address that no longer exists when they should have been delivered to my home as specified in my order.

Package very badly packed

fast delivery.but you're still an expensive site overall for 1/72 figures (compared with other French and foreign sites).

Waited a month for a damaged figure

Delivery time not as advertised. Unpleasant customer service, since we are dealing with a computer and not a physical person; as a result, my request for information could not be met.

Package was open on arrival

Unfortunately the packaging was torn and the boxes damaged, as there was no protection to block the boxes during transport. Fortunately, nothing was missing. A little disappointed with this order.

Lack of description on box Too much paint missing to buy

I only received half of my order, which cannot be considered satisfactory. What's more, I have no explanation for what I received...

Apparently, the site is offering an item for sale that it does not own, which means that the planned delivery date has not been met.

Unreliable site. 10 days after the scheduled delivery date, the parcel still hasn't arrived, and you have to harass customer service to get any information. You're finally promised a refund... which never arrives, as the parcel arrives without warning after 4 weeks. Not professional