Customer reviews of 1001hobbies

The delivery times announced were not respected. Otherwise, nothing to say about the products and prices.

1 month wait and 1 product missing from order

Because I sent an e-mail and got no reply????

Material arrives in.less than what you say you sent open boxes some broken and want an opinion after emails and emails with never a response as now ... sent others but answers nothing ... I bought in a week so much and should have already left according to your rules but nothing I no longer know whether to trust seeing what I got this is the ugliest purchase I've ever made and it's a lot of money I hope you solve and answer you have customers who pay you right away with paypal ...

Delivery took longer than indicated. When I called, representative was friendly and helpful yet it took still longer than they said on the phone. In the end, I did get my order in good fashion.

It took over a month for my order to arrive. I was not able to physically talk to anyone. Very bad opinion of this store

Of the last order of 7 units, 3 are missing, they have NOT arrived: the decals to 1/72 of the I-15 (I know you still have them). The decals to 1/48 of the I-16 (Moscas al ataque) and a model to 1/48 of Eduard of the type 18. I can not be happy, I hope for a solution, the order said that it came ALL.

I had a problem with the order, I tried to call, nobody answered, I sent an e-mail, they answered me after 10 days.

I am always satisfied since the beginning of 1001hobies parcel delivered to my home neat and well packaged with cardboard boxes paper aside that 2 days after having especter the miniature I noted a slight default of plastic molding on the arm of the excavator I tell you this is to improve the control service before shipment because I am a customer who likes things that arrive well done and correct I thank you very much answer me my opinion otherwise I do not regret since the beginning I thank you very much for answering my questions, otherwise apart from this I don't regret it since the beginning I'm a happy customer my parcels always arrive at my home no problem with the post office good continuation for the supplier deadlines which is respected during my second order with you and also shipping time which is super fast.

Big delivery problem: products delivered to a relay address that no longer exists when they should have been delivered to my home as specified in my order.

Package very badly packed

fast delivery.but you're still an expensive site overall for 1/72 figures (compared with other French and foreign sites).

Waited a month for a damaged figure

Delivery time not as advertised. Unpleasant customer service, since we are dealing with a computer and not a physical person; as a result, my request for information could not be met.

Package was open on arrival

Unfortunately the packaging was torn and the boxes damaged, as there was no protection to block the boxes during transport. Fortunately, nothing was missing. A little disappointed with this order.

Lack of description on box Too much paint missing to buy

I only received half of my order, which cannot be considered satisfactory. What's more, I have no explanation for what I received...

Apparently, the site is offering an item for sale that it does not own, which means that the planned delivery date has not been met.

Unreliable site. 10 days after the scheduled delivery date, the parcel still hasn't arrived, and you have to harass customer service to get any information. You're finally promised a refund... which never arrives, as the parcel arrives without warning after 4 weeks. Not professional

Sent quickly but box damaged inside the package which has nothing and does not respond to mail

This review moderates the previous one: the first shipment was not compliant, but in the end the delivery of the ordered product was finalized in due form and within a reasonable time. On the other hand, communication with the departments proved confusing.

Two consecutive deliveries do not correspond to the item ordered, resulting in outright cancellation of the transaction.

Good advice at the time of purchase but delivery times are not respected, the premises close without warning when they should be open... I'm disappointed

Delays of several months on products advertised as being in stock.

Catastrophe I paid and ordered 2 yellow fiat 500 after more than a month I rrceive only 1 fiat 500 and not the good one a tunning .I rang 3 times always pad of answer it is really inadmissible!!!!!! I wrote several emails and no response I want or my 2 fiat ordered or refund!!!!!!!

The products ordered are perfect. Packages well secured and protected. All in all, nothing to complain about. On the other hand, delivery times are often far too long (sometimes up to 4 weeks). Whereas the same products can be delivered on eBay or elsewhere in ten days or less.

My order is wrongly delivered and very bad communication

I found the preparation time for my order very long.

I ordered from Germany and have received the goods [not yet unpacked - but I'm assuming the best :-) ] The price for the product on the website was in line with the competition. What bothered me, however: a) It was nowhere obvious to me that shipping from France would be involved.
b) An inquiry to customer service was answered after 5 days, but that wasn't the most child-friendly answer either.
c) My order then arrived with a good week's delay (after a 10-day wait).
So all in all, at least it worked. But really good is different. The customer experience is probably different again in France, but I think it's still a bit difficult to ship to Germany.

Product protection still too weak no padding no bubble wrap, but I've already pointed this out, hoping that one fine day this will change ... maybe one day :D

Not good !!! The packaging was not good so the item arrived damaged

Delivery time a little "long". If certain supplies have a reputation for taking a long time, let the customer know before he places the order! Typical case of an item "out of stock"! No legitimate cause for impatience. Have a nice day.

Delivery complete but in two instalments because some items were delivered later than advertised. Communication on the subject initiated by myself. The problem is undoubtedly linked to a particular brand and does not reflect the competence of the products actually in stock. In the future, for this brand, I will look at the historical distributors.

Very poorly protected figurine, the box arrived very damaged in addition to a not very fast delivery time. A real shame, I don't recommend it at all.

The only site where I found the book I was looking for. Very fast shipping. However the book is damaged at the corners, this was not specified on the card. I don't think it happened in transit. It's a pity, it should have been specified.

You're very anxious to know what I think. You even asked for it before the delayed dispatch of this order. I've sent you e-mails to which I've received no reply. I believe that customer contact is essential. So look for my messages and you'll see what I think of your company. I don't have time to waste, and for this kind of question, you've found me!

Your company does not respond to my written COMPLAINT for a purchase of 9 jars more than 3 weeks ago!!!

Last week the delivery man came to my house. This week, he claimed he couldn't deliver the package even though I was there. The people at colis privé act in bad faith. As a result, I had to lose a day and go to the relay point, even though I paid for home delivery. Very disappointing.

Waiting as the Citroën kit is missing a part