Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Everything went well, except for one product that I have not yet received and that I expect to receive shortly.
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Response from 1001hobbies
Thank you for your comment. We are glad to hear that all is well. We are sorry for the delay with one of the products. We are doing our best to get it to you as soon as possible. Please don't hesitate to contact us if you have any questions or need more information, see you soon and thank you for your patience!
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Bram U.
Rating: 3 out of 5
following a purchase from 21/05/2024
The delivery time was quite long, then turns out a product could not be delivered. Instead of simply refunding the undelivered item, the seller apparently works with a voucher to use on a subsequent order. A not very customer-oriented and old-fashioned system that only serves to benefit the seller himself.
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Response from 1001hobbies
Thank you for your feedback. We understand your disappointment with the delivery time and the undelivered product. We apologize for the inconvenience. If you would prefer to receive a refund instead of a credit, please email [email protected]. We will process your request as soon as possible. Kind regards
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Jürgen K.
Rating: 1 out of 5
following a purchase from 19/03/2024
One item (Action Base 7) was simply canceled and not delivered even though it was in stock.
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Response from 1001hobbies
Please accept our apologies for the inconvenience caused by the item "Action Base 7" being canceled even though it was in stock. We have already contacted you to resolve the issue. Thank you for your understanding and patience. With our best regards, The 1001 Hobbies team
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Hervé B.
Rating: 3 out of 5
following a purchase from 06/06/2024
On the website, the illustration does not correspond to reality. The box is different.
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Response from 1001hobbies
Thank you for your feedback. Please contact us at [email protected] with photos so that we can rectify the situation. We are sorry that the illustration on the site does not correspond to the reality of the box received.
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JOSÉ ANTONIO A.
Rating: 3 out of 5
following a purchase from 30/05/2024
In process, in stock as of 11/06 : ALFA-ROMEO GIULIA QUADRIFOGLIO RECEIVED , English green satin enamel paint 364 - In stock NOT RECEIVED
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Rius R.
Rating: 1 out of 5
following a purchase from 21/04/2024
It is a joke, they send an article that is not in Spanish, but it is not indicated on the web, I did not see it. It is misleading and then the buyer eats the shit.
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Thomas P.
Rating: 3 out of 5
following a purchase from 26/05/2024
The parcel arrived within a reasonable time but was in poor condition.
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José Antonio N.
Rating: 3 out of 5
following a purchase from 06/05/2024
It took a long time
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Response from 1001hobbies
My apologies for the delay in delivery. I am pleased that your order has been delivered.
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frison G.
Rating: 3 out of 5
following a purchase from 06/05/2024
Good site, long delivery times
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Daniel D.
Rating: 3 out of 5
following a purchase from 04/06/2024
Difficulty in the presentation of the model's realization. Not very explicit and not very clear. Too bad!!!!
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Mathieu W.
Rating: 3 out of 5
following a purchase from 10/05/2024
Quality products, user-friendly site and fast delivery. However, the soap is not up to scratch, taking over 6 months to obtain a missing part on an order.
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Trienke D.
Rating: 3 out of 5
following a purchase from 24/05/2024
It was not clear on the website that the item was out of stock and had yet to arrive from abroad. The promised arrival date was far from being met because of this.
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Response from 1001hobbies
Thank you for your comment and our apologies for the inconvenience. Your experience helps us to improve our service.
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Joanna D.
Rating: 3 out of 5
following a purchase from 28/04/2024
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thierry B.
Rating: 3 out of 5
following a purchase from 27/05/2024
Very high prices, but you can find things you can't find anywhere else....except in England, where they buy. After a difficult start to the order, everything worked out, thanks to their commercial quality>.
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Response from 1001hobbies
Thank you for taking the time to share your review! We're delighted to hear that you've found unique items here that can't be found elsewhere. We do our best to offer a special selection, even if that sometimes means slightly higher prices. 🇬🇧️ We're also glad that your experience ended well, thanks to our sales team. Your satisfaction is our priority, and your feedback helps us to constantly improve. If you have any further questions or needs, please don't hesitate to contact us. We're always here to help! Thank you again for your understanding and trust.
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David V.
Rating: 3 out of 5
following a purchase from 30/05/2024
The site and ordering went smoothly,shipping however was not as good.
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Pedro S.
Rating: 1 out of 5
following a purchase from 01/06/2024
I ordered an article, received defective I made a complaint and no news
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David C.
Rating: 1 out of 5
following a purchase from 21/05/2024
Lousy customer service. Nefarious order tracking and no clarification of any doubts. I will not buy from them again
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Response from 1001hobbies
We are sorry to hear that your experience with our customer service was not satisfactory. Your feedback is very important to us and we take it very seriously. We will work to improve our order tracking and the clarity of our communications to avoid this type of situation in the future. If you are willing to give us a second chance, we would like to rectify it. Please contact us directly by email so that we can resolve this issue satisfactorily.
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Daniele V.
Rating: 1 out of 5
following a purchase from 10/05/2024
I purchased a product that was being marketed for more than 900 euros as available and shipped inn48 hours , after purchase, I called for more information but found people unprepared, also the product after several days of waiting that was not being shipped was unavailable. Why do they leave merchandise on the site if.then they don't have any? Also they wanted me to exchange the merchandise for completely different one. Fortunately I was able to get a refund.
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Response from 1001hobbies
We are sorry to hear about your experience. It is completely understandable that you felt frustrated by this situation. We appreciate your patience and understanding in this matter and are pleased that you were able to obtain a refund. We will take steps to ensure that this does not happen again in the future.
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Joshua W.
Rating: 1 out of 5
following a purchase from 17/05/2024
They shipped $45 worth of paint in a flimsy envelope that let paint burst all over the inside and all over the other paint cans. I attempted to reach out to them and they did respond but ghosted me soon after. Horrid experience.
Response from 1001hobbies
We are very sorry to hear about your disappointing experience. This is certainly not the level of service we aim to provide. We take your comments very seriously and apologise for any inconvenience caused by sending your products from France. We are working with our delivery partners to ensure the safety of your items during shipping. There appears to have been a serious problem in this case, and we will immediately investigate what happened so that we can take the necessary steps to prevent it happening again in the future.
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Clémence B.
Rating: 3 out of 5
following a purchase from 04/05/2024
Fast delivery after ordering. Small hitch: the deliveryman couldn't find my letterbox, he was too in a hurry to wait 1 minute (stopwatch in hand), put my parcel on the letterboxes and it was stolen in less than 10 seconds (the time it took me to get down in the elevator).
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Henri S.
Rating: 3 out of 5
following a purchase from 20/05/2024
disappointed, labels stuck on the jars we can't see ref: de la peinture!!!!!!!!!!!!
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Rene V.
Rating: 3 out of 5
following a purchase from 07/05/2024
Delivery took quite long ( no communication about it ) - Other than that everything okay - Well Packaged too !
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ROB V.
Rating: 3 out of 5
following a purchase from 29/04/2024
No clarity when package receipts would arrive, delivery date kept getting pushed back.Finally received package well packed, but took week.
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Kris S.
Rating: 1 out of 5
following a purchase from 09/04/2024
Number of parts not received and also still have not had money back.
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Aime P.
Rating: 1 out of 5
following a purchase from 22/04/2024
It all took too long I got at least 2 or 3 messages your order will be delivered today, and then some later our apologies there is something intervened 1 time I can understand it but several times come on hey guys play with someone else's feet . And of course I'm in a bad mood on 1001 . No they should not knock on my door anymore there are plenty of serious traders.
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jerome L.
Rating: 3 out of 5
following a purchase from 27/04/2024
Error on an ordered article, a reference of paint was delivered instead of the one I had ordered, no refund but a credit of 5 €...not great, it just covers the shipping costs.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Domenico N.
Rating: 1 out of 5
following a purchase from 06/03/2024
Missing product for an order, I ask for a refund and after a month and numerous emails they tell me that the bank wants my documents, not having paid through any bank I ask which bank they refer to but they never replied
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Geoffrey P.
Rating: 3 out of 5
following a purchase from 05/04/2024
I was a bit scared because my parcel was notified as having been picked up by the recipient at my Relay point, which I hadn't done. When I got there, of course, my parcel was nowhere to be found, but fortunately another bookseller/point relay called to tell me that if I didn't come to collect my parcel, it would be sent back to the sender. I went straight there and luckily it was my order. I'm not pointing the finger at the website, but at the delivery companies, who are more and more often making a mockery of things. But all's well that ends well in my case.
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Response from 1001hobbies
Thank you for taking the time to share your experience with us. We're sorry to hear about the inconvenience you experienced with the delivery of your package. We fully understand your frustration with this stressful situation. However, we would like to reassure you that we take the quality of our service very seriously and work closely with our delivery partners to minimize such incidents. We will pass on your comments to the delivery companies concerned in order to improve this process. We're delighted that everything went smoothly and that you were finally able to collect your order. Your satisfaction is very important to us and we hope that this kind of problem will not occur again in the future. Thank you again for your understanding and patience. Please don't hesitate to contact us if you need any help or have any other questions.
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María S.
Rating: 1 out of 5
following a purchase from 23/04/2024
I do not recommend anyone to buy here. It is the third time that they ask for the order, I placed the order two months ago, the order did not arrive, one call after another, twenty thousand emails a day, no one knew anything, after losing a lot of time and strength I get them to send me another one which NEVER ARRIVES, I make a thousand calls again and after getting a response from one of them, they spoke to me terribly and either I spoke to them in English or they did not answer me, which left me no other choice but to make the best I could and I knew they would send me a THIRD ORDER for which I have no follow-up, no confirmation email or anything, I have never seen anything like this in my life. It should be reportable and this is already the next option in the consumer service office.
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Response from 1001hobbies
Dear customer, We are very sorry for the inconvenience you experienced with your order and we fully understand your frustration. We would like to offer our sincerest apologies for this incident. We take your comments very seriously and will work to improve our communication and responsiveness. We have found a solution to this situation. We understand that this has been a very disappointing experience for you and would like to thank you for your patience. Sincerely
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Yves L.
Rating: 3 out of 5
following a purchase from 16/02/2024
It's a shame we didn't know sooner that only one of the two bunches ordered was available, and that we had to wait two months to receive the full order.
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Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that you were not informed sooner of the partial availability of your order, and we apologize for the two-month delay you had to wait to receive the full order. We understand how frustrating this must have been for you. We are constantly striving to improve our communication and logistical processes to avoid this type of inconvenience in the future. If you have any further questions or concerns regarding your order, please do not hesitate to contact us. We thank you for your patience and understanding, and look forward to serving you better in the future. Best regards,
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Bryan D.
Rating: 1 out of 5
following a purchase from 16/04/2024
I haven't received me package to this day, you guys and hobbies1001 do nothing but ignore. So do I get my money back or are you going to take action now by sending a new one. Do something instead of doing nothing
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Response from 1001hobbies
Thank you very much for your review, Thank you very much for your feedback. We would like to inform you that after tracking your package LD181424535FR by La Poste Française to Post NL, the package was delivered on 20/04/2024 to the address you indicated for delivery. We are very sorry that you have not received your product. We have replied to all your emails. Could you please contact us at 088081159 between 10am and 1pm and between 2pm and 5pm? We need the certificate of non-receipt sent by email on April 26, 2024 at 11:42 a.m. to investigate with the carrier. We regret that the "verified opinions" site is not adequate to handle online disputes. Once again, we apologize for this incident. Sincerely 1001hobbies
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Boubakeur B.
Rating: 3 out of 5
following a purchase from 25/04/2024
Saca out of stock too long
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Dominique G.
Rating: 3 out of 5
following a purchase from 18/04/2024
The paint does not cover the room well and does not give a good finish even after 2 coats.
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Eric C.
Rating: 3 out of 5
following a purchase from 10/04/2024
Great choice of models but price too high attention to product packaging
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Wargod W.
Rating: 1 out of 5
following a purchase from 06/05/2024
I have NOT received my order. I received several emails that it was ready for collection with QR codes and everything but the box at the collection point was EMPTY and neither the suppliers nor the seller got back to me after 2 days.
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Response from 1001hobbies
Hello sir, we regret your review. However, we would like to point out that you provided an incorrect telephone number on our website, which prevented the code from being received. In addition, according to the carrier's tracking, the parcel appears to have been delivered on 10.05.2024. Thank you for your reply. Yours sincerely, 1001hobbies
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Georges L.
Rating: 3 out of 5
following a purchase from 03/05/2024
Always affix your safety labels to the paint reference.
NUL !!!! Already reported several times to your company.
No news from you.
Not very serious.
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Robert D.
Rating: 3 out of 5
following a purchase from 24/04/2024
The box was a little damaged No damage to the boxes
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Jeremy B.
Rating: 3 out of 5
following a purchase from 01/05/2024
It seems to me that the product was new and not resealed with stickers, so I'm a little disappointed.
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Lionel R.
Rating: 3 out of 5
following a purchase from 01/03/2024
Waiting for part of the order for several weeks ...
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LIONEL R.
Rating: 3 out of 5
following a purchase from 15/04/2024
Delay a little long. Otherwise great!
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