Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
A real depth of range, with products listed as being in stock...but in reality, they are ordered from third-party suppliers. Don't be in a hurry, as delivery times can be several weeks.
Free shipping only applies to chronopost and is not mentioned in their offers...at least not by Johan. What's more, I've had a bad experience with this service, and the prices are considerably higher than those of competitors. But then again, you can find everything!
Translated reviews
A
André D.
Rating: 1 out of 5
following a purchase from 07/04/2024
Very expensive and poor quality model. Delivered very late.
Translated reviews
Response from 1001hobbies
Hello Sir, Thank you for your feedback. We regret that the quality of this model does not suit you. However, you did have the option of returning it to us. We would also like to draw your attention to the fact that this model is made of resin, which means that it often has defects, but also offers advantages in terms of detail that plastic does not. Resin models are generally more expensive, rarer and more handcrafted than large-scale plastic kits. We would also like to remind you that the product description indicates that delivery is within 2 to 4 weeks. (Shipped within 2 to 4 weeks of your order... means that this model is ordered in England). You placed your order on 07/04/2024 at 09:55:52 and received your model on 30/04/2024, less than 3 weeks later. Sincerely, 1001hobbies
A
ANTONIO C.
Rating: 1 out of 5
following a purchase from 15/04/2024
The order appears as Delivered and I have not received it, I have tried to contact several times without success. A total scam!
Translated reviews
Response from 1001hobbies
We deeply regret the experience you had with your order. We understand your frustration and sincerely apologize for any inconvenience this may have caused you. As a result of the difficulties with the receipt of your order, we have issued a credit note for the value of your purchase. This credit can be used for a future order on our site, and we hope that this will be able to offset some of the inconvenience you have experienced. We would like to assure you that we take your feedback very seriously and are actively working to resolve this situation and prevent it from happening again in the future. If you have any further questions or concerns, please do not hesitate to contact us directly. We are here to help you and rectify this situation to the best of our ability. Again, please accept our sincerest apologies for any inconvenience this may have caused you.
H
Henk M.
Rating: 1 out of 5
following a purchase from 24/04/2024
The first order, 1 month ago, at the drop off point I received the package completely open and the contents damaged. Notified 1001Hobbies of this. Told them I do not find it acceptable. Yesterday picked up the second order at the issue point, again the same thing again took pictures in front of the employees. So despite warnings on my part that I would not accept it a second time it happens again. It was my last order at 1001Hobbies. In the 60 years I have been modeling, this is my worst experience ever
Translated reviews
Response from 1001hobbies
Hello Mr. Menke, Thank you for your message. What you do not mention is that the box was indeed damaged. However, after your conversation with customer service, you did not want to return the product because the model was not damaged. Moreover, we offered you compensation, which you refused. We have therefore closed the dispute, assuming you would have understood that, despite the care we take with packaging, carriers can unfortunately be a bit delicate with packages. Once again, our apologies. 1001hobbies
G
Giovanni M.
Rating: 1 out of 5
following a purchase from 15/04/2024
They sent the package to an address that I had not given. I asked several times to change it to the correct one. At first they stated that they would correct it, but then they did not change it, so they were also making fun of me. I had to travel 15 kilometers and three quarters of an hour in traffic to pick up the package. real bullying! I will not purchase from them again.
Translated reviews
Response from 1001hobbies
Hello, Thank you for taking the time to address this incident. Please email us at [email protected] so that our customer service team can address your request. We sincerely apologize for this incident. Sincerely, 1001hobbies customer service.
F
Frédéric F.
Rating: 3 out of 5
following a purchase from 03/04/2024
Disappointed
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
E
Eric C.
Rating: 3 out of 5
following a purchase from 25/03/2024
Model a bit expensive
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
V
Verbist F.
Rating: 1 out of 5
following a purchase from 13/11/2023
Ordered goods never received asked for a refund after 2 months even that not received a site to block and avoid at all times. these people should lock them up and throw away the key Pure scam.
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
P
PATRICK L.
Rating: 3 out of 5
following a purchase from 28/03/2024
15 days to get a miniature is excessive. As for the Colis Privé carrier, avoid it. Conclusion: can do better.
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
É
Éric L.
Rating: 3 out of 5
following a purchase from 01/04/2024
Delivery too long
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
J
jean jacques L.
Rating: 1 out of 5
following a purchase from 27/03/2024
for the navigation and the delivery..nothing to say all is well.. concerning the ordered product..it is below all..really not satisfied..to see what will propose me 1001 hobbies
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
M
Miguel Angel G.
Rating: 3 out of 5
following a purchase from 25/03/2024
Dubious advertising of the model I wanted. I asked for clarification by mail and they did not respond. I complained by phone and they told me that they would give me an answer by phone, which they never did. In the meantime, they kept sending me emails to make more purchases. Very long delay in the delivery of the product to the customer compared to their delivery commitment. It gives the impression that they are not a store, but a "hub" that receives orders from customers and then requests the product to a supplier, which greatly lengthens the delivery time to the initial customer and can not answer questions about the product because they do not have it in their store. And all this at a very expensive price, I think 1001Hobbies is one of the most expensive companies in the market and that does not compensate with the service they provide. I have voted them "regular" because in the end the model arrived to me, but I don't think I will buy anything from them again. Thank you very much.
Translated reviews
Response from 1001hobbies
I am sincerely sorry for your unsatisfactory experience. We understand your frustration concerning the delivery time and the impression that we are just an intermediary. We take your comments very seriously and we will closely examine our internal processes to improve our service in the future. If you have any other concerns or questions, please do not hesitate to contact us. Once again, we are truly sorry for this disappointing experience and we hope to have the opportunity to regain your trust in the future.
R
Roberto Z.
Rating: 1 out of 5
following a purchase from 03/04/2024
I ordered some paints and tools for a scale model and I got a Mario Kart Carrera Go instead.
Translated reviews
Response from 1001hobbies
I fully understand your disappointment in receiving the wrong item. We sincerely apologize for this error. We have taken note of your situation and have already contacted you to promptly exchange the product and rectify the error. Your satisfaction is our priority and we are doing everything possible to resolve this situation as soon as possible. Thank you for your understanding.
J
jacky G.
Rating: 3 out of 5
following a purchase from 28/03/2024
A long delivery time and a damaged box. This is the second in a row.
Translated reviews
B
Bruno M.
Rating: 3 out of 5
following a purchase from 11/04/2024
Good, but a bit messy to order
Translated reviews
N
Nikie B.
Rating: 3 out of 5
following a purchase from 26/03/2024
Very clear communication, huge offer, on the expensive side
Translated reviews
Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
R
Roque M.
Rating: 1 out of 5
following a purchase from 08/04/2024
One product arrived broken due to poor protection during packaging, they do not replace it.
Translated reviews
M
Maximilian S.
Rating: 3 out of 5
following a purchase from 15/03/2024
They would literally be better off without a custome service. I assume they use a terrible AI and have no quality control, otherwise i can not make sense of the conflicting messages i got. But everything arrived. Packaging was good, delivery fast. The fact that they only have upfront payment and not paypal made me very suspicious, but its not a scam.
Translated reviews
Response from 1001hobbies
Thank you so much for your feedback We're sorry you had a frustrating experience with our friend Charlie. We're always here to help our customers as best we can, even if that means our friend Charlie takes over after hours! We also invite you to contact us by e-mail with any questions or concerns outside our business hours. Thank you for your feedback, we appreciate it and strive to continuously improve our service.
N
Nicolas H.
Rating: 3 out of 5
following a purchase from 03/01/2024
No/ Few emails from you about the supply of the product. I had to go to your site to try and find some information. 6 months of waiting! -Even if it's not your fault.
Translated reviews
B
Bert T.
Rating: 3 out of 5
following a purchase from 26/03/2024
I regret that only after ordering and paying can I see that it is out of stock and delivery is weeks away.
Translated reviews
Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
M
marie-francoise D.
Rating: 1 out of 5
following a purchase from 08/03/2024
very bad not even 1 star i don't recommend it at all
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
W
wim K.
Rating: 3 out of 5
following a purchase from 10/03/2024
way too long delivery time
Translated reviews
Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
T
Thomas F.
Rating: 1 out of 5
following a purchase from 21/02/2024
Statue Arrived broken emailed them,they said they would get back to me 6 weeks later they have stopped emailing back terrible customer services will never use them again
Response from 1001hobbies
We are truly sorry to hear about your experience. It's disappointing to hear that your statue arrived broken and that you haven't received a satisfactory response from our customer service team. Please accept our sincerest apologies for any inconvenience caused. We take issues like this very seriously and would like to make things right for you. Your satisfaction is important to us, and we want to ensure that we resolve this matter to your satisfaction.
H
HUP hotel A.
Rating: 1 out of 5
following a purchase from 02/03/2024
1.5 month ago placed order of marker blocks incl markers. After a few weeks I received only the pens and the blocks were missing. Had to contact them a few times, only to be told that they were no longer available. Finally I received a return label and immediately returned the pens. Now 1.5 months later I still have not received my money back. The product is still for sale in the webshop. Very disappointed!
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
X
xavier R.
Rating: 3 out of 5
following a purchase from 15/03/2024
The order I bought did not correspond to the scale that was marked on the site. I have sent it back to you and am waiting for my money back.
Translated reviews
P
pierre J.
Rating: 3 out of 5
following a purchase from 26/03/2024
the last purchase had a problem with the shipping time to my home...
Translated reviews
P
Pascal M.
Rating: 1 out of 5
following a purchase from 08/03/2024
The only company that never makes a mistake!!! As proof, every other item is delivered wrong and their explanation, barely veiled, is either the deliverer or the dishonest customer!!! But not them! But not them ! 14,90€ for big sums...
Translated reviews
Response from 1001hobbies
Dear Pascal We have read your message and would like to express our deepest appreciation for taking the time to share your concerns with us. We fully understand your frustration and would like to assure you that we take every customer comment very seriously. Customer satisfaction is our top priority and we are deeply sorry that your shopping experience did not live up to your expectations. We would like to assure you that we do our utmost to guarantee the quality of our products and their delivery in the best possible conditions. We are aware that errors can occur, despite our best efforts, and we are here to rectify any situation that does not live up to our standards. We are also aware that customer satisfaction is not just about product quality, but also about the way problems are handled. Your comment about our response to delivery incidents is well noted, and we will work to improve our communication on this subject. We would like to assure you that we remain at your disposal for any questions or complaints you may have. We are here to offer you the best possible service and to rectify any errors as quickly as possible. Once again, thank you for your feedback and please accept our sincerest apologies for any inconvenience this may have caused.
D
Dirk R.
Rating: 1 out of 5
following a purchase from 26/02/2024
Unfortunately I cannot give a good rating. After several attempts by email, it was not possible to deliver to my delivery address, although I was promised my change by email. Had to pick up my order with much effort at an unknown delivery address. In addition, I have pointed out that I am severely disabled. I will not order again, unless hell freezes over....
Translated reviews
Response from 1001hobbies
Dear Customer, We are deeply sorry to learn of your unsatisfactory experience with our delivery service. Your experience did not meet our high standards for customer service, and we sincerely apologize for any inconvenience this may have caused. We understand the importance of delivering your orders to the address provided and regret any misunderstandings or errors in the delivery process. Your feedback is valuable to us and we will investigate this situation to ensure appropriate action is taken to ensure this does not happen again in the future. We would also like to apologize for any inconvenience caused by having to pick up your order at an unexpected delivery address, especially given your situation. Your comfort and satisfaction are of the utmost importance to us and we sincerely regret any stress or difficulty this may have caused. We understand your decision to no longer order from us and we respect your choice. Should you change your mind in the future, we would welcome the opportunity to regain your trust and provide you with a positive shopping experience. Yours sincerely,
F
Frédéric L.
Rating: 1 out of 5
following a purchase from 16/03/2024
Long delivery times are fine. If the buyer knows this BEFORE placing the order, there's no problem - the purchase is made with full knowledge of the facts. I find it very regrettable to be informed of the delivery time AFTER payment of the order, and moreover by messages that do not indicate any date. Yours faithfully
Translated reviews
Response from 1001hobbies
Dear Customer, Thank you for your feedback and we fully understand your concern regarding the communication of delivery times. We sincerely apologize for any confusion or frustration this may have caused. We take your feedback very seriously and are committed to improving our communication process to ensure complete transparency from the very beginning of your shopping experience. Your satisfaction is our top priority. We are currently working on solutions to inform our customers of delivery times from the moment they place their order, ensuring a smoother and more transparent shopping experience. In the meantime, we invite you to contact us directly with any questions or concerns you may have about your order. We're here to help and to provide you with the best possible service. Once again, please accept our sincerest apologies for any inconvenience this may have caused. We greatly appreciate your feedback and patience as we work to resolve this issue.
P
Patrick C.
Rating: 3 out of 5
following a purchase from 24/03/2024
I placed my order 3 weeks ago, and first you tell me that my order will be delivered soon, then you send me an email telling me that my parcel has not yet been shipped. I'm worried about the reliability of your service,
Translated reviews
R
Robert C.
Rating: 3 out of 5
following a purchase from 05/04/2024
It's hard to give an opinion when you're not told what it's about. On the seller's site? The online ordering process? Shipping? The delivery? The goods purchased?
Translated reviews
P
Patrick P.
Rating: 3 out of 5
following a purchase from 10/03/2024
fast shipping - competitive prices
Translated reviews
J
Jos V.
Rating: 1 out of 5
following a purchase from 20/03/2024
Delivery much too late and then also wrong article delivered Poor communication with English speaking staff
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
G
gerard B.
Rating: 3 out of 5
following a purchase from 06/03/2024
Hello, what surprises me on your site is that as soon as the order is placed you debit my account, while on other sites, I am debited when I receive the goods.
Translated reviews
C
Christian S.
Rating: 1 out of 5
following a purchase from 08/03/2024
My questions have not been answered and due to incorrect delivery I have not yet received any feedback on the exchange, what happens next?
Translated reviews
Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
G
Guillermo C.
Rating: 3 out of 5
following a purchase from 23/03/2024
the problem has been with the delivery company, they should have left it at the place of delivery on Wednesday (before Holy Thursday) and at 18.46 they were (they say) at the store and did not leave it ...the store was open for sure but they took it to the warehouse until Monday April 1st.
Translated reviews
Response from 1001hobbies
Dear customer, We are in the process of resolving our backlogs in order to return to normal service. If you have any problems, please contact our customer service email address. We will help you as much as possible. Best regards!
P
pascal G.
Rating: 1 out of 5
following a purchase from 08/03/2024
Bonjour, ca ne sert a rien de donner son avis, vous ne les lisez pas !!!!!!!!! I have an order that was delivered to me in partial since late January, no news from your company have you an explanation ??????????????
Translated reviews
Response from 1001hobbies
We sincerely apologize for the inconvenience you have experienced with your order. We understand your frustration and are committed to resolving this issue as quickly as possible. We have indeed tried to contact you on several occasions to discuss the situation and provide you with a detailed explanation, but unfortunately we have not received a response from you. We are sorry if our efforts to contact you have not been successful. We assure you that we are actively working to resolve the problem with your order and will keep you informed of any developments... Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to call us directly. Sincerely yours
A
Alberto B.
Rating: 1 out of 5
following a purchase from 21/03/2024
I had requested home delivery not to the stationery store
Translated reviews
Response from 1001hobbies
We sincerely apologize for the inconvenience. We would like to clarify that during the purchase process, you had the option to select your preferred delivery method, including home delivery service or pickup at a relais location. However, we understand that there may have been misunderstandings and we are here to resolve this situation as quickly and efficiently as possible. We are here to assist you and want to make sure that you receive the best possible service. Thank you for your understanding
A
Abel Z.
Rating: 1 out of 5
following a purchase from 06/03/2024
They did not deliver my order, after days waiting for a solution I have no answer, I do not recommend this site at all, you claim and if you call they answer in English and do not speak Spanish, the response mail is null to your claims, thank goodness it was a small order and I will not lose much money, because for me it is already lost.
Translated reviews
Response from 1001hobbies
We sincerely regret the inconvenience you experienced with your order. We understand your frustration and apologize for any delay or miscommunication you have experienced. We take your situation very seriously and are committed to resolving this issue quickly and to your satisfaction. Our goal is to provide quality service and ensure full customer satisfaction. We look forward to the opportunity to prove to you that we are capable of doing so. Thank you for your understanding
M
Michael B.
Rating: 3 out of 5
following a purchase from 15/03/2024
The order was properly completed and delivered, but the DHL home delivery did not work well! The parcel was not left at the DHL drop-off point as usual, but was redirected to a pick-up station.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 