1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Dear Customer , We are sorry to hear that you have not received your order in full. We have sent you an e-mail asking if you would prefer to receive a credit note or a refund for the unavailable product. Could you please check your mailbox and let us know your choice? This will enable us to resolve the situation as quickly as possible. We sincerely apologize for this inconvenience and thank you for your understanding. If you have any further questions or concerns, please don't hesitate to contact us. We're here to help! Thank you and see you soon!
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Oliver H.
Rating: 1 out of 5
following a purchase from 29/05/2024
Newsletter spam, delivery time was ambiguous
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Response from 1001hobbies
I apologize for the confusion regarding the delivery time mentioned and for any inconvenience this may have caused. We take your feedback very seriously and will rectify the situation to avoid any confusion in the future. I will also be unsubscribing you from our newsletter with immediate effect. If you have any further concerns or need additional support, please feel free to contact us directly. Thank you for your understanding and patience.
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Acheteur Vérifié L.
Rating: 1 out of 5
following a purchase from 16/06/2024
Very bad packing not in conformity Missing part impossible to assemble the model fascicle already used after several sending of email and telephone call no answer A model of a value of 124 euros Disgraceful I do not ask for a refund however a simple exchange I advise against any order at your risk and peril
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Response from 1001hobbies
We are very sorry for your experience. Unfortunately, we have not received an email from you to date. In order for us to resolve this issue as quickly as possible, could you please send us photos of the affected items to [email protected]. We understand your frustration and are committed to finding a satisfactory solution for you. Thank you for your understanding and cooperation.
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Rick W.
Rating: 1 out of 5
following a purchase from 28/05/2024
Good, prompt delivery
Response from 1001hobbies
Thank you for your positive feedback on the fast delivery! We are delighted that everything went smoothly. If you have any further queries or need any additional assistance, please do not hesitate to contact us. We'll do everything we can to make sure your next experience is a 5-star one. See you soon in our online shop! Best regards, The 1001 Hobbies team
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Sergio G.
Rating: 1 out of 5
following a purchase from 17/05/2024
When you are being pestered with an order for 11 months, ... have you paid for it (PayPal), send proof, ... they are going to make them especially for you, ... what did you order? We did not find the order number you indicated, ..., give us the account number and we will return the money, but it was never a transfer, all this after many mails, writings on your page, phone call to the number 91...., with a service like this, how can you evaluate the experience? If it would have happened to you, what would be your comment?
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Response from 1001hobbies
Thank you for your feedback. Please contact us at [email protected] to resolve this issue. Best regards, The 1001 Hobbies Team
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Vincent L.
Rating: 3 out of 5
following a purchase from 24/06/2024
TRONE GUARD VEULE - OK Cadian Command Squad - :-[ /!\Not like the first image(new edition)/!\ but the last two(previous edition).
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Response from 1001hobbies
Thank you for your comment In order to better understand and solve this problem, could you please send us photos of the products you have received to the following address: [email protected] We are committed to providing you with fast and efficient assistance.
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Denis P.
Rating: 3 out of 5
following a purchase from 21/06/2024
I'd like to see the parcel tracking again, you've accustomed me to better. Otherwise, there's nothing wrong with the product.
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Thierry R.
Rating: 1 out of 5
following a purchase from 01/02/2024
No information on the delivery delay and a laconic e-mail on the obligations of the buyer who placed the order....bref minimum service...
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Evert E.
Rating: 3 out of 5
following a purchase from 26/06/2024
Does not match the picture on the box.
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Response from 1001hobbies
Thank you for your comment. We are sorry to hear that the product does not match the picture on the package. Please send us pictures of the product you received to [email protected] so we can investigate the problem and help you. We apologize for the inconvenience and look forward to helping you. Best regards, The 1001 Hobbies team
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Simone P.
Rating: 1 out of 5
following a purchase from 13/06/2024
I've already explained everything in the last e-mail.
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Alessio M.
Rating: 1 out of 5
following a purchase from 15/04/2024
Unfortunately negative review, ordered and paid for 3 items I only received 1 item, I was told they lost my order but to date I have not received anything of the remaining order!!!
To my emails I get no response!!!
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Response from 1001hobbies
We are very sorry for the inconvenience you experienced. We have not received any emails from you. Please contact us at [email protected] to resolve this situation and make sure you receive what you are owed. We are here to help you and to resolve this situation as soon as possible. Sincerely, The 1001 Hobbies team.
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Willem L.
Rating: 1 out of 5
following a purchase from 25/05/2024
Sloppy shipping. Received very late
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Response from 1001hobbies
We are sorry to hear that the delivery was disrupted and delayed. We apologize for the inconvenience. We will do our best to make sure this does not happen again. Kind regards,
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Kevin W.
Rating: 3 out of 5
following a purchase from 30/05/2024
Took a long time to get the product but was well packed and everything else was good
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Response from 1001hobbies
Thank you for your feedback! I'm sorry it took a little longer for you to receive the product, but nice to hear it was well packed and everything else was fine.
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Jean W.
Rating: 1 out of 5
following a purchase from 01/06/2024
Item did not arrive for unknown reasons, apparently returned to sender.
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Response from 1001hobbies
We are sorry to hear that the item has not arrived and has apparently been returned to sender. We will get back to you to find a solution if necessary. If you need any help or advice, please let me know by email.
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Bert W.
Rating: 3 out of 5
following a purchase from 14/06/2024
It did take a bit long for me to receive the package.
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Response from 1001hobbies
Thank you for your feedback! I'm sorry to hear that it took us a little longer to receive your package, but we'll do better next time.
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Gaëtan H.
Rating: 1 out of 5
following a purchase from 01/06/2024
The box of the purchased item was shipped without a packing carton and arrived dented. I am not satisfied.
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Response from 1001hobbies
I'm sorry to hear that the box of the purchased item arrived damaged. Could you please send us photos of the damaged packaging to our e-mail address [email protected]? We will solve this problem quickly for you. Thank you for your understanding and cooperation.
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Patrick W.
Rating: 3 out of 5
following a purchase from 28/05/2024
correct delivery. quality of 2 modeling models is slightly less.
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Response from 1001hobbies
Thank you very much for your feedback. We're glad to hear that the delivery was correct, but we're sorry to hear that the quality of the two models was a bit off. If you need help finding a replacement or a solution, please let us know via email. We are ready to help you and want to make sure you are satisfied with your purchase.
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Jean-Louis R.
Rating: 3 out of 5
following a purchase from 30/05/2024
#NAME?
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Response from 1001hobbies
We are aware that delivery times can sometimes be longer, especially for certain products that are shipped within several weeks. We appreciate your understanding and thank you for your patience. Thank you for your feedback! We hope to see you soon!
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Chris B.
Rating: 1 out of 5
following a purchase from 11/06/2024
Very slow delivery. After 2 weeks, I am still waiting
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Response from 1001hobbies
We are pleased that your order was delivered on 24.06.2024. Some products are shipped by our suppliers with a longer delay. We apologize for the extended wait and appreciate your patience. If you have any further questions or concerns, please do not hesitate to contact us.
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Marcel S.
Rating: 3 out of 5
following a purchase from 14/06/2024
says on site,in stock (every day when I look) yet 7 days wait .have to log in to see how and what .only think June 21 delivery .No mail or anything of time or so .too well you have to leave e,mail ..But he is here
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Response from 1001hobbies
We are sorry to hear that your order was delayed, even though the product was in stock on our website. We understand how frustrating this can be. We have just sent you an email with a link for tracking your order. We will do our best to make sure your order is delivered as soon as possible. Thank you for your patience and understanding. Kind regards
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Jorge H.
Rating: 3 out of 5
following a purchase from 18/05/2024
Everything went well, except for one product that I have not yet received and that I expect to receive shortly.
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Response from 1001hobbies
Thank you for your comment. We are glad to hear that all is well. We are sorry for the delay with one of the products. We are doing our best to get it to you as soon as possible. Please don't hesitate to contact us if you have any questions or need more information, see you soon and thank you for your patience!
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Bram U.
Rating: 3 out of 5
following a purchase from 21/05/2024
The delivery time was quite long, then turns out a product could not be delivered. Instead of simply refunding the undelivered item, the seller apparently works with a voucher to use on a subsequent order. A not very customer-oriented and old-fashioned system that only serves to benefit the seller himself.
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Response from 1001hobbies
Thank you for your feedback. We understand your disappointment with the delivery time and the undelivered product. We apologize for the inconvenience. If you would prefer to receive a refund instead of a credit, please email [email protected]. We will process your request as soon as possible. Kind regards
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Jürgen K.
Rating: 1 out of 5
following a purchase from 19/03/2024
One item (Action Base 7) was simply canceled and not delivered even though it was in stock.
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Response from 1001hobbies
Please accept our apologies for the inconvenience caused by the item "Action Base 7" being canceled even though it was in stock. We have already contacted you to resolve the issue. Thank you for your understanding and patience. With our best regards, The 1001 Hobbies team
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Hervé B.
Rating: 3 out of 5
following a purchase from 06/06/2024
On the website, the illustration does not correspond to reality. The box is different.
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Response from 1001hobbies
Thank you for your feedback. Please contact us at [email protected] with photos so that we can rectify the situation. We are sorry that the illustration on the site does not correspond to the reality of the box received.
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José Antonio A.
Rating: 3 out of 5
following a purchase from 30/05/2024
In process, in stock as of 11/06 : ALFA-ROMEO GIULIA QUADRIFOGLIO RECEIVED , English green satin enamel paint 364 - In stock NOT RECEIVED
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Rius R.
Rating: 1 out of 5
following a purchase from 21/04/2024
It is a joke, they send an article that is not in Spanish, but it is not indicated on the web, I did not see it. It is misleading and then the buyer eats the shit.
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Thomas P.
Rating: 3 out of 5
following a purchase from 26/05/2024
The parcel arrived within a reasonable time but was in poor condition.
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José Antonio N.
Rating: 3 out of 5
following a purchase from 06/05/2024
It took a long time
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Response from 1001hobbies
My apologies for the delay in delivery. I am pleased that your order has been delivered.
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Frison G.
Rating: 3 out of 5
following a purchase from 06/05/2024
Good site, long delivery times
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Daniel D.
Rating: 3 out of 5
following a purchase from 04/06/2024
Difficulty in the presentation of the model's realization. Not very explicit and not very clear. Too bad!!!!
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Mathieu W.
Rating: 3 out of 5
following a purchase from 10/05/2024
Quality products, user-friendly site and fast delivery. However, the soap is not up to scratch, taking over 6 months to obtain a missing part on an order.
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Trienke D.
Rating: 3 out of 5
following a purchase from 24/05/2024
It was not clear on the website that the item was out of stock and had yet to arrive from abroad. The promised arrival date was far from being met because of this.
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Response from 1001hobbies
Thank you for your comment and our apologies for the inconvenience. Your experience helps us to improve our service.
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Joanna D.
Rating: 3 out of 5
following a purchase from 28/04/2024
....
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Thierry B.
Rating: 3 out of 5
following a purchase from 27/05/2024
Very high prices, but you can find things you can't find anywhere else....except in England, where they buy. After a difficult start to the order, everything worked out, thanks to their commercial quality>.
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Response from 1001hobbies
Thank you for taking the time to share your review! We're delighted to hear that you've found unique items here that can't be found elsewhere. We do our best to offer a special selection, even if that sometimes means slightly higher prices. 🇬🇧️ We're also glad that your experience ended well, thanks to our sales team. Your satisfaction is our priority, and your feedback helps us to constantly improve. If you have any further questions or needs, please don't hesitate to contact us. We're always here to help! Thank you again for your understanding and trust.
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David V.
Rating: 3 out of 5
following a purchase from 30/05/2024
The site and ordering went smoothly,shipping however was not as good.
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Pedro S.
Rating: 1 out of 5
following a purchase from 01/06/2024
I ordered an article, received defective I made a complaint and no news
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David C.
Rating: 1 out of 5
following a purchase from 21/05/2024
Lousy customer service. Nefarious order tracking and no clarification of any doubts. I will not buy from them again
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Response from 1001hobbies
We are sorry to hear that your experience with our customer service was not satisfactory. Your feedback is very important to us and we take it very seriously. We will work to improve our order tracking and the clarity of our communications to avoid this type of situation in the future. If you are willing to give us a second chance, we would like to rectify it. Please contact us directly by email so that we can resolve this issue satisfactorily.
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Daniele V.
Rating: 1 out of 5
following a purchase from 10/05/2024
I purchased a product that was being marketed for more than 900 euros as available and shipped inn48 hours , after purchase, I called for more information but found people unprepared, also the product after several days of waiting that was not being shipped was unavailable. Why do they leave merchandise on the site if.then they don't have any? Also they wanted me to exchange the merchandise for completely different one. Fortunately I was able to get a refund.
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Response from 1001hobbies
We are sorry to hear about your experience. It is completely understandable that you felt frustrated by this situation. We appreciate your patience and understanding in this matter and are pleased that you were able to obtain a refund. We will take steps to ensure that this does not happen again in the future.
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Joshua W.
Rating: 1 out of 5
following a purchase from 17/05/2024
They shipped $45 worth of paint in a flimsy envelope that let paint burst all over the inside and all over the other paint cans. I attempted to reach out to them and they did respond but ghosted me soon after. Horrid experience.
Response from 1001hobbies
We are very sorry to hear about your disappointing experience. This is certainly not the level of service we aim to provide. We take your comments very seriously and apologise for any inconvenience caused by sending your products from France. We are working with our delivery partners to ensure the safety of your items during shipping. There appears to have been a serious problem in this case, and we will immediately investigate what happened so that we can take the necessary steps to prevent it happening again in the future.
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Clémence B.
Rating: 3 out of 5
following a purchase from 04/05/2024
Fast delivery after ordering. Small hitch: the deliveryman couldn't find my letterbox, he was too in a hurry to wait 1 minute (stopwatch in hand), put my parcel on the letterboxes and it was stolen in less than 10 seconds (the time it took me to get down in the elevator).
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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