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N
Rating: 3 out of 5
Expected shipment time was promised to be 1 week since order - turned out to be almost a month! Goods and delivery were fine.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 3 stars
Reset filtersP
Rating: 3 out of 5
Delivery time too long, but material of good quality and well packaged.
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M
Rating: 1 out of 5
Worthless webshop! After two weeks of waiting, my order has still not been shipped even though it is indicated to be in stock. The e-mail is not responded to and when I call I get an English speaking person on the phone (probably outsourced customer service). Can't cancel the order on the website or by phone because they first have to 'investigate' what went wrong. In short, worthless order here NEVER again. Now just hope I get my money back.
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Response from 1001hobbies
Dear Customer, We are very sorry to hear that you experienced problems with your order. As a French online store, we always strive to provide high-quality customer service, and we deeply regret that your experience did not meet your expectations. We want to assure you that we take your concerns very seriously and will immediately investigate what happened with your order. We will do our best to correct this mistake and we hope to regain your trust again in the future. If you have any further questions or comments, please do not hesitate to contact us directly. We are ready to assist you. Kind regards,
J
Rating: 3 out of 5
It has arrived much later than announced. The rest is fine.
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J
Rating: 3 out of 5
Improve delivery dates.
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V
Rating: 1 out of 5
It took 17 days to send me the product.
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Response from 1001hobbies
Dear customer, We are very sorry for the inconvenience caused by the delay in the shipment of your product. We understand how important it is for you to receive your order on time and we sincerely apologize for any inconvenience this has caused. Our goal is to provide a fast and efficient service, and we regret that on this occasion we did not meet your expectations in terms of delivery time. We will take your comments into consideration in order to improve our processes and prevent similar situations from occurring in the future. We appreciate your patience and understanding. If you have any other questions or concerns, please do not hesitate to contact us. We are here to help you in any way we can. Yours sincerely,
G
Rating: 3 out of 5
Correct products and competent prices, but excessive shipping costs and excessively long delivery times, as well as non-compliance due to over-delivery.
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T
Rating: 3 out of 5
Quality of the statue was good. Mine turned up arm had snapped off I emailed said about it got email back Getting hold of there supplier 2 weeks later still no reply. Was thinking of buying alot of the website no questioning if that's a good idea
J
Rating: 1 out of 5
a fuir does not want to cancel orders and sends products 3 months after official release 0/5*
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Response from 1001hobbies
Dear Customer, We are sorry to hear that you were disappointed with your shopping experience with us. We understand your frustration and apologize for any inconvenience. We would like to inform you that some of our offers may be pre-orders, meaning that products are reserved before their official release. Unfortunately, this may lead to delays in delivery, due to the production and distribution process of the products. We value your feedback and are committed to improving our processes to better communicate delivery times and respond more effectively to order cancellation requests in the future. Your satisfaction is our top priority, and we look forward to earning your trust again in the future. If you have any further questions or concerns, please do not hesitate to contact us directly. We're here to help. We look forward to hearing from you,
A
Rating: 3 out of 5
Shipping times are very long. The items ordered were announced to be shipped within 1 week, they arrived after 20 days... I had to contact customer service to make sure they hadn't forgotten my order after 15 days without any news from them.
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J
Rating: 1 out of 5
Too much waiting!
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J
Rating: 1 out of 5
NOT VERY WELL DISAPPOINTED
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S
Rating: 3 out of 5
Delay between order and delivery too long. Especially for a single item, even though it is advertised as available.
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A
Rating: 3 out of 5
the product ordered arrived intact, unfortunately, the collector's box was broken, and the shipment arrived very late
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M
Rating: 1 out of 5
I have not received the complete order. The spray primer is missing and I have not received any explanation. Therefore the material delivered does not work for me. Very disappointed with the customer service. An explanation would have avoided this situation.
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L
Rating: 3 out of 5
Too much time between order and shipping and then it does not arrive at home but at the pickup point .
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A
Rating: 1 out of 5
Product was delivered much too late and also damaged, communication with 1001hobbies is incredibly slow and they still do not offer a solution. Been busy for weeks now.
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A
Rating: 1 out of 5
Product arrived broken sent 2 emails no response
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D
Rating: 3 out of 5
I would like to find more items in my genre and less wait in package delivery.
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H
Rating: 1 out of 5
Extremely long delivery and after waiting for 2 months I did not receive 1 item and received a voucher from the shop instead of money back. Very bad experience.
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J
Rating: 1 out of 5
I have sent an e-mail to point out the error in this order, which does not correspond at all to mine !!!!!
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B
Rating: 3 out of 5
00945 offers about 50 euros less at o . I should have waited....
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A
Rating: 1 out of 5
The box containing the figures was half open and broken and one figure was missing.
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B
Rating: 3 out of 5
The shipping was well done. The stickers were just way too small and thus not usable.
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Y
Rating: 3 out of 5
The parcel was in poor condition on delivery and the model was out of order. I think that the models are not sufficiently secured and protected in the cartons. This is the first time that this has happened. This is a really good site that will not prevent me from recommending it again.
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J
Rating: 3 out of 5
Very slow delivery! It's the 2'time I'm delivered in more than 3 weeks.... Otherwise great choice of parts. Thank you for allowing us to practice our passion.
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G
Rating: 3 out of 5
3 weeks to receive my order when on the site it said 1 week. otherwise the product is very good.
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J
Rating: 3 out of 5
Poor after-sales service
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J
Rating: 3 out of 5
Fast shipping but I received a damaged box but the package was intact.
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R
Rating: 3 out of 5
I'm still waiting for an answer concerning a lack of parts on a model plane at cost (+700 euros) I think it must be complete thank you
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F
Rating: 1 out of 5
It didn't arrive at my house ..... it was in a store .... But because maybe the courier didn't do his job
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Response from 1001hobbies
Hello, Thank you for taking the time to address this incident. Please email us at [email protected] so that our customer service team can address your request. We sincerely apologize for this incident. Sincerely, 1001hobbies customer service.
O
Rating: 1 out of 5
Order placed 3 weeks ago still no news I do not recommend to anyone this Site
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C
Rating: 3 out of 5
Strange to receive an incomplete order when I receive an email warning me that the complete order had been shipped and that in the box there is no explanation or date of shipment of the complement.
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E
Rating: 1 out of 5
not serious, sells open box plus missing item for new and 2nd item is not what was ordered
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P
Rating: 3 out of 5
The delivery did not correspond to my order: I received a German cargo truck instead of my order for a Half TrackUS.
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C
Rating: 3 out of 5
Instead of two weeks we had to wait 5 weeks. Very disappointed and hesitated to recommend
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S
Rating: 3 out of 5
Good product, decent price, delivery time too long
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P
Rating: 3 out of 5
I didn't realise my order was coming from France, now I know why it took 2 weeks to arrive
C
Rating: 3 out of 5
Hello, I received the parcel, but there is no reference or name on the paint pots. When two colors look the same, how do you choose? Also, is this water-based paint? I'm a novice, I wanted to put all the assets on my side to make a beautiful model, but I see that it does not start very well. Sincerely
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G
Rating: 3 out of 5
Delivery time not respected. Almost three weeks to receive the items. But I was charged immediately!
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