Customer reviews of 1001hobbies

Very long delivery time and out of 2 ordered models, only one in the package!!

What a long wait for my order but it was fine

I put an order in 3 times and it wouldn’t let me complete it. Then I waited 2 days and the price went up 2 times but still can’t complete the order.

Service fee

Didn't receive my correct order. All my e-mails to Customer Service went unanswered.

How many emails do you need to send me to get my opinion? It's approaching harassment, I can't take it anymore! Yet I asked to unsubscribe from your emails. I finally gave in and gave you this f***ing opinion.

Despite 10 months of delay in delivery, refusal from the merchant to cancel the order, except to charge me an abusive penalty. The merchant didn't even offer to send the second product separately while it was available. Customer service unreachable by phone. However, the merchant has no qualms about charging and collecting the amounts immediately (10 months of cash advance at the customer's expense). Disgraceful practices and no consideration for the customer.

Very poor customer service in addition to having waited an eternity (4 months) for my package to be sent

Too much delay, products unavailable, order modification, no commercial gesture.

The pre-order dates are not respected at all, my order was canceled due to lack of stock, what is the point of a pre-order then???

Article not received and not refunded

Avoid 1001Hobbies. Poor service, fraudulent terms and conditions Summary: 1001Hobbies is a company that borders on fraud, and the customer reviews on this website are a complete scam. I gave two stars on Trustpilot because I received an item as ordered and partial refunds, although with significantly more time and effort than necessary. I have since downgraded the rating to one star as 1001Hobbies continues to fall short of expectations. I placed four orders with 1001Hobbies. The first went smoothly: ordered on September 1, 2025, shipped two weeks later. The second order was placed on September 2; the website stated that the item would be available and shipped by early October. By the end of November, the delivery had still not arrived, and I canceled the order. 1001Hobbies refused a full refund; shipping costs were not to be refunded (even though obviously nothing was shipped), and they wanted to charge a processing fee of 25%. This is illegal under EU regulations as it represents an unreasonable burden on harmed consumers (i.e., fraudulent business terms). Although I pointed this out, I only received a partial refund, but within an acceptable timeframe of two weeks. The third order was placed on September 8. The website indicated delivery in mid-October. I canceled the order on November 30. After dozens of messages, I still have not received a refund. My account page now states

Package did not arrive and support takes several days to respond.

I ordered a large cyberpunk shirt, and I was sent a small on top of that, it was shipped late as well. I’ve tried to contact the merchant multiple times, and I have received absolutely no response. I’ve been completely ignored, and I’ve only received a couple of generic automated emails that were in French, and some of that French text was instructing me to translate it using Google Translate, which has just ridiculous. I’ve got no other choice but to contact my bank and file a charge back.

Terrible tracking of the order, updates are non existent or unclear

After a year of waiting still waiting for my package.

I am still waiting for a response after a month...

Order not received and no info from customer service

Item not received

The shipment took too many days, and the description of the boxes is not always clear to understand the content.

I placed an order that was supposed to be delivered, the package is nowhere to be found, you try to resolve it via email, no response, I will never order here again, they didn't put the house number on the package.

Client for years. First disappointment. More than 2 months of waiting... fortunately, it wasn't a gift or surprise for someone else. This won't stop me from ordering again anyway.

Price and shipping cost is reasonable. Shipping as quick. However, packaging is no good. No forms or bubble wraps just a perfect fit paper box. And the box is thin and flimsy. Actual box of the kit has multiple damages especially on corners

Good and fast service, the only thing I find disappointing is that the Dutch language is not mentioned anywhere in the instructions.

It is absurd to travel 60 km to go to BRT to pick up the goods. At home, do we need to include shipping in the purchase of materials???

Deplorable, customers waiting for ages on a product that is in stock. I do not recommend. One and a half months to deliver without any commercial gesture.

The description of the item does not match the content at all. It says diecast assembled model. It is completely plastic, NOT ASSEMBLED AND NOT PAINTED

I have not received any news regarding my order and no response to the email for a month. At that point, I activated PayPal's purchase protection. The next day they shipped the package. When it arrived, however, one model was missing. Unreliable

Catastrophic. Order of 3 items, one delayed delivery for 3 weeks. I therefore decide to remove this item. Delivery arrived at the wrong address, return to sender. Request for resending the order, but still nothing for 2 weeks

Never again. Bad after-sales service. What I ordered hasn't arrived and no one is responding.

The product ordered does not match my order

My order hasn't arrived

Order placed on March 31 for a birthday pre-order. Was supposed to be delivered at the end of April, but the delay kept increasing until I was finally delivered in early June. Collectible item poorly packaged, even the box without bubble wrap, nothing. Fortunately not damaged. Disappointing.

I have not receive my pre paid order

I received the wrong order.

I placed an order on May 10. A Peugeot 206. I received the wrong product (a Peugeot 307). I communicated this and they told me I had to send the item back and when they received it, they would send me a coupon worth €45 to buy the item again. When I received the coupon, it didn't work. I contacted you and to my surprise, I received an email saying that my item has arrived back to you and that you would send it to me again. I trusted that you would send the item I ordered, but no, I received again the Peugeot 307 that was sent by mistake and that I DO NOT WANT. Please let me know once and for all what I can do because a month later I still do NOT HAVE THE ITEM I PAID FOR AND THAT WAS A BIRTHDAY GIFT I HAVEN'T BEEN ABLE TO GIVE.

goods ordered-paid in February 2025 and received May 2026 with several promises to receive it earlier (June, September, December 2025 or even January 2026...) unacceptable and I do not recommend this site at all.

This time everything is good, last time less so

No goods received, no feedback upon request

The shipment arrived much too late. No feedback from support, despite multiple inquiries! Never order here again!