Customer reviews of 1001hobbies

I have sent an e-mail to point out the error in this order, which does not correspond at all to mine !!!!!

00945 offers about 50 euros less at o . I should have waited....

The box containing the figures was half open and broken and one figure was missing.

The shipping was well done. The stickers were just way too small and thus not usable.

The parcel was in poor condition on delivery and the model was out of order. I think that the models are not sufficiently secured and protected in the cartons. This is the first time that this has happened. This is a really good site that will not prevent me from recommending it again.

Very slow delivery! It's the 2'time I'm delivered in more than 3 weeks.... Otherwise great choice of parts. Thank you for allowing us to practice our passion.

3 weeks to receive my order when on the site it said 1 week. otherwise the product is very good.

Poor after-sales service

Fast shipping but I received a damaged box but the package was intact.

I'm still waiting for an answer concerning a lack of parts on a model plane at cost (+700 euros) I think it must be complete thank you

It didn't arrive at my house ..... it was in a store .... But because maybe the courier didn't do his job

Order placed 3 weeks ago still no news I do not recommend to anyone this Site

Strange to receive an incomplete order when I receive an email warning me that the complete order had been shipped and that in the box there is no explanation or date of shipment of the complement.

not serious, sells open box plus missing item for new and 2nd item is not what was ordered

The delivery did not correspond to my order: I received a German cargo truck instead of my order for a Half TrackUS.

Instead of two weeks we had to wait 5 weeks. Very disappointed and hesitated to recommend

Good product, decent price, delivery time too long

I didn't realise my order was coming from France, now I know why it took 2 weeks to arrive

Hello, I received the parcel, but there is no reference or name on the paint pots. When two colors look the same, how do you choose? Also, is this water-based paint? I'm a novice, I wanted to put all the assets on my side to make a beautiful model, but I see that it does not start very well. Sincerely

Delivery time not respected. Almost three weeks to receive the items. But I was charged immediately!

I had placed an order on 18-01-24, After the order a few items turned out to supposedly have a 1 to 2 week waiting period. On 18-02-24 I was tired of waiting and wanted to cancel the order. At first they pretended not to understand what "cancel" means and said the order would not be complete until 27-02. After I kept insisting that I want my money back,they had quickly shipped the order incomplete against my wishes. Since the customer service is lying to you and apparently has no qualms about taking money out of your pockets with worthless service, I had turned to Paypal and refused the package in advance (I received an email with return instructions that I would have to pay the costs as well, they are a bunch of idiots). Now that Paypal is watching, after many emails in which I kept repeating myself, they finally agreed to refund my money. The package was only delivered back to the sender on 24-02, and now I'm still waiting for my money (220 euros). In short, a shady company run by shameless crooks and liars, who will try anything to get money out of your pockets.

I haven't received the order yet.

Hello, Parcel received with two products instead of three as indicated on my order. No explanatory note.
What I find most annoying is to get a robot on the phone. No more real contact?
Too bad. A real shame.

I have not received my order. I have sent you an email.

All good in itself, but the shipping is very expensive (especially to the home) and the shipping time is also not without.

very long delivery times

No reference on the jars

Order received in good order.
It did take a very long time.

Items put up for sale without 1001hobbies having availability. Prices almost double that of competitors. Response to contacts with much delay.

Well, they solved a problem but they questioned my word. They gave me a 5 euro voucher to buy that I could not use.

False delivery date. They delivered 4 days late, without any prior communication of the delay. They did not accept, at the beginning, to return the package and refund the amount. In the end yes, but late, very late.... Very improvable service.

The box of "native natal" arrived completely crushed.

Not easy to visit the site. And payment problems

Delivery took a long time Gift wrapping €2.50 for a piece of paper had expected something more luxurious Product also not as expected bit of cheap finish for that money Was difficult to find this model therefore end up here I do not think another time

The package received which is a calmato model airplane fuselage turned out to be crushed. After 6 mail.4 phone conversations no reaction from 1001hobbies.Jgn.

The excessive delay in shipping generated additional costs and logistical complications for me to receive the purchased order. I live in Argentina, I bought so that the order could reach a relative in the USA, calculating enough time for it to reach this person before traveling to my country and bringing it to me. The shipment to the USA was delayed, my family member traveled without having received the order, and in the end I was able to receive it by arranging the shipment to my country by another means with additional costs. Furthermore, when I requested the return they wanted to charge me for shipping costs, with the business being responsible for the time it took for delivery.

Order was often delayed without possibility to cancel and get full refund

order partially received...no satisfactory response from customer service who tell me that the order has been delivered and they don't even have the list of what I had originally ordered, everything has been erased from the order history and I'm asked to demonstrate what's missing, the world upside down...no response in 48 hours and what's more unpleasant!!!!...

I don't think the site is to blame for my disappointment with the quality of the ^product purchased...

Didn't receive the pack pictured: wood glue instead of plastic glue, paints unsuitable for the model.