Customer reviews of 1001hobbies

You still can't figure out that I've picked up my package!

One brush (N°1) arrived broken. Poor packaging. Very disappointed.

Expensive product and slow delivery

I placed an order that never arrived but was debited from my account. I had to call back several times to finally be told clearly that there had been a bug with my order and that I should place it again immediately! And of course with a commercial gesture! I finally received my order more than 1 month later, but of course I didn't even get an apology or a commercial gesture, even though they had told me on the phone!
In short, I don't recommend this site because I didn't get my gift when I wanted it and no apology or gesture! Very very very disappointed

delivery times too long , selling prices higher than other suppliers

Good delivery times, but high delivery charges.

received only 2 out of 3 articles, and not the most important ones

Hard to plug into my battery

One brush, without tubular protection, was "stuck", on the bristle side, in the bubble-paper, while the second, of the same reference, was fitted with its protection. On the plus side: fast delivery.

I asked them to confirm that the product was as in the photo, as they had sent me a different model on another website. They confirmed that it was as in the photo. When I received it, it was NOT as in the photo and consequently, I requested the return. To my surprise, they told me that I must pay the return shipping costs. A real scam of a company.

Search bar makes navigating the website easy if you know what you're looking for. Otherwise I don't know.
Had no problems with my order. Took a bit to get here but that's because it traveled from one country to another.

Good products at competitive prices, at least for the items I purchased. Very long delivery time, partly because some products were not immediately available and partly because of the malfunction of the Italian courier.

the parcel arrived on time, but damaged inside and before it arrived in the UK. all contents are unusable. I do not recommend this company. I regret not checking the reviews before purchasing. Money wasted

Order placed on November 29 and still not shipped. No reply to my email request for information about the availability of my products and impossible to contact them by phone. In short, I probably won't get my order for Christmas... even though it's paid for. I don't recommend this seller.

A vast and varied catalog, and fast shipping. But considering the shipping costs and the type of items, you'd expect careful packaging... but no, not for me this time. So I'm a little disappointed on this point.

Didn't get the brush protectors 000 Too bad

Delivery time stated as 1 week, in the end it was 6 weeks. Put off again and again, no response to inquiries. Not again.
At least the order has now arrived - lucky me...

It took me quite a while to finally get my figures... but they were really great

I find that when I order something I get to hear signs that you have not completed that I did. I find that very annoying and it takes too long for me to get my order. I find that a pity of 1001 hobbies my point is a 5.

Package send 3 weeks after time promised in description. Box came incomplete - you forgot to put one item in. You then said you cant do refund for the one item that I didn't receive, so you need to send me it again. So here I am waiting, again. I won't buy here ever again unless I will be desperate to do so.

Order error. Wrong site info. Wrong product info by phone. And no solution or commercial gesture proposed. For an order of almost 160e

Product in stock, but 3 weeks for delivery. Aliexpress does as well.

If I could put less than 1 star, I would... More than a week and a half to send my order and still I had to write to activate things by threatening to put a dispute paypal. I ordered for a birthday, result I have nothing more offer the day and receiving my order surprise paintings ordered did not match. Sav not only acted in bad faith, but was also unpleasant and told me they didn't know about it, although I have a screenshot proving otherwise... I will never recommend this site again and advise you to do the same. I should have consulted the reviews beforehand, as the problem is obviously recurrent.

The model is not numbered, the parts are very fragile when cut and there are no instructions in French 🥴

My order was postponed without warning. The parcel arrived in a terrible state. The finish of the item ordered is more than disappointing.
It's a shame.

The content of the summary is sometimes exaggerated

Item arrived completely broken and unusable.

Good but a bit expensive

7 display cases for model cars ordered. Put in a cardboard box without any protection. Results: 3 out of 7 broken. Discussions in progress for reimbursement and I'm asked for photos again even though I had already sent them with my first email. On top of that I have to pay 22 CHF in customs fees. Really disappointing and more.

Product ok but delivery too long (more than 3 weeks against 1 week announced) and incomplete because 1 of the products was out of stock but nothing mentioned when ordering. Another point for improvement: customer service is very difficult to reach for complaints.

Too much waiting. Received 1 month after order.

I requested an item in the 1/24 scale catalog and when I received it it was 1/32, I requested documentation for the return and the received was wrong, I paid the difference to purchase another item and they claimed me several times the payment that was already made, as they recognized in telephone conversation, I received although late that item but then they claimed me several times the payment of the first order that they sent me wrong. It is not to be minimally happy, it was a failure after another and it is a pity because they have items that interest me but with this experience I will look elsewhere.

No

Delivery without problems, but the replenishment of certain products seems to pose a few problems. Stock management may need to be reviewed.

The site and availability are 5 stars but the provision of paints dedicated to the model purchased that had nothing to do with it lower the average

I placed two orders with you and both times I received a color name ordered instead of one ordered. So not too satisfied

I've already expressed my opinion and given the answer I've been given, I won't say any more.

1001 Hobbies does not meet delivery deadlines and that makes me divert purchases to other modeling websites.

Out-of-stock items poorly indicated, resulting in a 3 week wait, 1 open and incomplete box, no reaction to my e-mail... 2 models ordered, including a 1/72 plastic tank. I didn't see the out-of-stock condition on the latter, as the information was not very visible and displayed a green dot, even though the item was out-of-stock... So I discovered the 3 week wait, even for the second item in stock, when I confirmed my order.
So I discovered that I'd had to wait 3 weeks, even for the second item in stock, when I confirmed my order. On receipt, 1 box was opened and a little damaged. The decal sheet was missing. No reply 3 days after I'd sent an e-mail with photos. So I'm disappointed by this site, my first order...

It took too long to arrive, I needed it for a fair and it arrived after it was over.