1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
G
Gareth M.
Rating: 3 out of 5
following a purchase from 27/06/2023
Part from it take a good while & leaving me thinking the order wasn't even coming at this point & the box somewhat almost being burst open that it was shipped in, it was as good as can be. In the end I did get my package, so can't be that much more upset/too upset!!
C
Claudio B.
Rating: 1 out of 5
following a purchase from 30/08/2023
I am still waiting, after numerous e mails and assurances about it from the seller ,to receive one of the packages ordered and logically already paid for, disappointment.
Translated reviews
J
Jonathon H.
Rating: 3 out of 5
following a purchase from 30/09/2023
Great selection of items I've been looking for at fair prices but shipping seems to take an excessive amount of time and my last order took several weeks before I even received notification that the item was shipped.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
C
Christopher P.
Rating: 1 out of 5
following a purchase from 04/10/2023
Terrible. They only sent half of my order, which was damaged, the most expensive item never arrived and was never sent, they have also refused to send a replacement or send me a refund for it. I would NEVER buy from this company again and I would tell anybody else to avoid dealing with them. They also pretend they are in the UK with their website name, UK phone number and UK prices but they are actually in France. Their customer service is pathetic, the ignore you. Worst experience EVER. I lost £160 dealing with them.
M
Micaela P.
Rating: 3 out of 5
following a purchase from 23/05/2023
The package arrived with a considerable delay but otherwise all ok
Translated reviews
Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
N
Nina E.
Rating: 1 out of 5
following a purchase from 19/09/2023
Ordered a game but it came with a French explanation of the rules! Strange when you order something from a Dutch site. Emailed but not solved to my satisfaction. Will not order again soon.
Translated reviews
N
Nicolas S.
Rating: 1 out of 5
following a purchase from 16/09/2023
I am still waiting for my order because I have no tracking number to reference. They should use serious shipping companies: who is Delivengo? I don't think I will order again.
Translated reviews
Response from 1001hobbies
Contact Request Thank you for your comment. Thank you for taking the time to highlight this incident and we apologize. Please contact customer service at [email protected]. Thank you for your time. Thank you for your confidence in 1001Hobbies.
M
Mylian R.
Rating: 1 out of 5
following a purchase from 12/09/2023
No parcel received
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
C
Chris S.
Rating: 3 out of 5
following a purchase from 01/09/2023
The site, and journey within it was fine. The only issue I have is the French element which seemed unnecessary to me. Good service. Thank you.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
P
Pierre-Alexandre T.
Rating: 1 out of 5
following a purchase from 03/09/2023
Order incomplete on delivery. An invoiced item was missing because it was unavailable. They shipped as if nothing had happened. When I asked for a refund for the missing item, I was told that my order had been delivered. I explained the problem a second time: radio silence. A third e-mail to explain the situation again. Still no response other than to advertise for new products. Lack of seriousness and consideration for the customer, bordering on fraudulent.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
É
Éric L.
Rating: 3 out of 5
following a purchase from 06/09/2023
High price compared to the other two sites I use
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your trust. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
K
Kevin S.
Rating: 3 out of 5
following a purchase from 11/09/2023
I did receive my last parcel, but it wasn't packed well enough. My product was badly damaged! I hope that you will solve this packaging problem with, for example, cardboard and bubble wrap.
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
M
Magali D.
Rating: 3 out of 5
following a purchase from 08/09/2023
We had a reception problem: the parcel never arrived. 1001hobbies took care of it. It took a long time (order at the end of June and reception in September) but in the end, I received my parcel at home. Thank you for your help.
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
J
Juan Ramon B.
Rating: 3 out of 5
following a purchase from 26/08/2023
Very poor communication and lack of information.
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
L
Laurent C.
Rating: 3 out of 5
following a purchase from 28/08/2023
I trust your service. The only problem is the unreliability of the relay points in my home town, Orléans.
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
P
Pierre-Henri G.
Rating: 3 out of 5
following a purchase from 08/08/2023
The order has FINALLY arrived
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
J
J-Pierre R.
Rating: 3 out of 5
following a purchase from 17/09/2023
When I placed my order, I would have liked to have been informed of the zero stock and that my payment would only be cashed when the order was dispatched... Fortunately, the order did not exceed 8 days.
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
J
Jean L.
Rating: 1 out of 5
following a purchase from 27/08/2023
Very bad delivery time.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
Y
Yann B.
Rating: 3 out of 5
following a purchase from 24/09/2023
Good product, reasonable delivery time, excessive delivery charges.
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
H
Hanns-Martin Z.
Rating: 1 out of 5
following a purchase from 01/07/2023
2 months delivery time, very bad.
Translated reviews
Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected], so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
C
Christophe D.
Rating: 1 out of 5
following a purchase from 08/09/2023
Unprofessional and unfriendly
Translated reviews
J
Jaume M.
Rating: 1 out of 5
following a purchase from 13/09/2023
The model is also simple, its quality is terrible and the instructions are not in Spanish, something that should be warned. A horrible purchase, I will probably never buy anything from 1001 hobbies again.
Translated reviews
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 22/08/2023
Perfect product. Shipping and receiving time a week longer than expected and tracking information with 1001hobbies very scarce and they do not answer what you ask them, customer service leaves to be desired.
Translated reviews
L
Laurent L.
Rating: 3 out of 5
following a purchase from 10/09/2023
Quick order acknowledgement. Then radio silence. If I hadn't followed up, I don't know when we would have been delivered!
Translated reviews
Ó
Óscar D.
Rating: 1 out of 5
following a purchase from 07/09/2023
I ordered it at the beginning of August and it arrived in mid-September after 2 failed shipments and I had to protest, without anyone telling me what was wrong :(
Translated reviews
F
Fabrice P.
Rating: 3 out of 5
following a purchase from 06/09/2023
Nothing to say about the order. Well packaged, well protected, no worries. The tracking information was completely off the mark... that's a bit embarrassing.
Translated reviews
F
Fernando De La V.
Rating: 3 out of 5
following a purchase from 28/08/2023
It took a while to arrive but otherwise, perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2023
Deadlines not met Platform not responsive
Translated reviews
J
Jean-Marc C.
Rating: 3 out of 5
following a purchase from 03/09/2023
products not up to my expectations, delivery time much too long.
Translated reviews
A
Alain P.
Rating: 1 out of 5
following a purchase from 06/09/2023
I do not recommend this site, my order was badly prepared, a product not delivered although in stock, the other products incomplete, delivery times not respected, I had to return my incomplete order and be refunded by PAYPAL, I advise you to use this method of payment in case of problems with them. They are unreachable on the phone and don't always answer quickly, or even forget to send you their replies. Added to this is a billing error, inaccurate total and a wrong parcel number, making tracking impossible! We wish you good luck!
Translated reviews
R
Roberto C.
Rating: 3 out of 5
following a purchase from 01/09/2023
Delivery time too long, if an item is not available you should indicate the delivery timeframe for order completion
Translated reviews
Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
D
David V.
Rating: 1 out of 5
following a purchase from 02/09/2023
Extremely long delivery time, ordered 24ml bottles and received 18ml. Very slow response.
Translated reviews
M
Melanie T.
Rating: 1 out of 5
following a purchase from 08/09/2023
Contacted via email via customer service to ask where the item is I didn't know it had to come from France but then you get such a blunt and rude response . I have pointed out to them that I am not enamored with their response . So would like to file a complaint at this point!
Translated reviews
M
Marcel-Gaston F.
Rating: 3 out of 5
following a purchase from 29/08/2023
The delivery time was too long. In addition, my shipped order is incomplete. I am very disappointed.
Translated reviews
J
Jose Manuel M.
Rating: 1 out of 5
following a purchase from 05/08/2023
On August 5th I placed an order for Evergreen paints and squares. Does anyone think I would have done it if I had known it was going to arrive on September 13th? The shipment must have been sent by turtle courier, it took 10 days for the package to arrive in Paris to Spain. It took 10 days for the package to get from Paris to Spain. I don't think I will ever buy from them again.
Translated reviews
T
Tommaso M.
Rating: 1 out of 5
following a purchase from 28/08/2023
First and last time I order on this site
Translated reviews
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 16/08/2023
The order took a long time to arrive
Translated reviews
D
David M.
Rating: 3 out of 5
following a purchase from 29/08/2023
Doesn’t provide tracking information. No credible ETA. Took a long time to get here.
Won’t be doing business with them again.
Z
Zora G.
Rating: 3 out of 5
following a purchase from 28/08/2023
The plush is perfect but the delivery needs to be improved. I received my parcel 1 month and a half after ordering it.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 