Customer reviews of 1001hobbies

My experience was quite bad. Before buying the product I asked for information to make sure, in addition to taking time to satisfy the mail since by phone impossible, they tell me one thing and then send another (I have it all in writing).
They take a long time to serve order and now to return a thousand laps since obviously they have not sent me what they said it was .... sorry but in my case I can not say anything good about them.

I ordered some paints, which were available at the time I placed the order, the shipment was delayed because 1 then 2 items were missing, so the shipment took a long time, but was still well packaged, except that, I don't know why, they stuck labels on the paint cans, and it was no longer possible to read the reference, so yes, I know the difference between white and black, but I ordered several shades of brown, and frankly I'm having trouble finding the right references, even with a color chart, I would have bought 1 time from them

Crazy site and they made a mistake in the delivery address. Very bad store to flee from....

The gift wrapping leaves a lot to be desired.you could make more effort if you have to pay for it.had to repackage it looked impossible.

It took 20 days to arrive.

It is a good and reliable site but the delivery time is long, tremendously long

as I told you I received a box that was all torn up, you could easily take the products out of the box which was much too big for what was inside very disappointed I will think again before ordering from you.

I placed this order using vouchers they had made me to make up for the messes of the previous order, this time the products were available on time but then to complicate things they thought it best to ship with the French postal service instead of a courier as the previous time, so the order took 20 days to arrive, yet the shipping rate was always 7.50 euros.
I will leave you the review of the previous order to understand the situation: they are confusing, some products that were supposed to arrive in a short time never arrived and other products apparently available, while waiting for them to arrive the others disappeared or even became pre-orders. I had to send a lot of emails and make several phone calls while also having to insist that I demanded refunds, which they then did with a couple of refunds and a voucher, which fortunately I was able to spend because there was another item I was interested in. in short out of 5 models I received one that took three weeks to ship despite it being available. in short they are honest in that they refunded what they owed but too dispersive, on the model I received I saved something compared to average prices but it was not worth all the time I had to waste.

I absolutely did not like the packaging : it is not possible to ship a sheet of decals without a piece of hard cardboard in the envelope. My sheet arrived a little folded but still usable, otherwise I would have returned it.

It took a long time for some paints to be delivered. If I could have found them elsewhere I would not have got them from 1001 Hobbies.

Battery came late and did not work….. with a dead battery

Instructions in Chinese!!! But there's a law?

I placed an order and only received a third of it, as the rest was unavailable... what's more, some of the figurines I ordered were packaged in the wrong way and the packaging was damaged (despite my note in the comments to pack carefully and not to bend the tabs on the boxes). Only the customer service lady I spoke to on the phone was very understanding and helpful. Well done to her, because the rest is unsatisfactory...

A little pricey, but so are the others selling this stuff. Since it comes from France (which really isn't clear when you order) takes longer then normal.

Website made out they were a British site by charging in GBP and posting a U.K. number. The total cost included VAT. Found later they were based in France and the VAT was French tax. Ended up paying 40% as HMRC charged another 20% on arrival. HMRC told me as the product was sold and exported to U.K. it should not have been subject to French tax. Told the company but not answer. Please be aware before buying from this company.

Today is 8/23/23 and I have not received my Futaba antenna. It was o ly $30.00 or but still. When I contacted the company I was told I shipped it cheap way so it could not be traced. Guess I'm the money. Customers....BEWARE!!!

The product is missing parts, has paint residues and the box is open, and it has taken 15 days to arrive.

Received order several weeks later than it claims on the website (about one week)

The products really aren't that great. There's tape on the joints and the plastic is really light. As for service, when you mark a product in stock, you shouldn't have to wait two weeks for delivery. We need to improve on this last point.

as usual not enough gloss not enough colors and then the discount of 5 percent for a purchase of 100 euros not good that I do not have a big pension so I can not afford thenb I will not buy paint to let it harden in the pot waiting to use voila the result of my experience good day jack

it does not protect products during transport

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The timing and tracking have taken too long, more information on the process would be encouraging. The shipment is correct.

Order took a long time to arrive. These were needed on promised delivery date but arrived much later so I had to order this order elsewhere and received it faster

are confusing, some products that were supposed to arrive in a short time never arrived and other products apparently available, while waiting for them to arrive others disappeared or even became pre-orders. I had to send a lot of emails and make several phone calls while also having to insist that I demanded refunds, which they then did with a couple of refunds and a voucher, which luckily I was able to spend because there was another item I was interested in. in short out of 5 models I received one that took three weeks to ship despite it being available. in short they are honest in that they refunded what they owed but too dispersive, on the model I received I saved something compared to average prices but it wasn't worth all the time I had to waste.

Goods as promised. Delivery time far too long. Communication ok, but not precise.

The paint colors do not match, yellow and burgundy among others. 4 colors received, only 2 usable, and if I follow the nomenclature I need 14 so frustration.

I strongly advise against this site: the product purchased never arrived and customer service doesn't even reply - or, when they do reply, it's to knowingly give false information (e.g., to make people believe that they've received the item and that it will be shipped soon) and then to postpone the next shipping date once again... In short, a scam to be avoided unless you want to waste time and money!

Out of stock not notified prior to purchase. I've seen several notices after buying notifying this. When I bought a figurine, I told myself that I would exceptionally take a direct home delivery and pay a little more so that it would be quick (for a birthday). Result: Order received a little over 2 weeks later, even though the delivery date was ANNOUNCED at the time of purchase, a few days later. I don't recommend this site and won't buy anything from it again.

The client service did not respond by phone as well as no answer via web site forms. Even thought there is a great product catalog, description I am doubt I will ever try this webshop again.

Goods were broken. All glass bottles. I sent photos. But I still had to send everything back. It all took weeks. Then one product was no longer available. I never received the remaining amount! Despite a request. Communication is the worst. Once a problem arises here, everything is pointless.

I received my last order very late. Deliveries are much faster from E Bay and AMAZON. I will not buy from you again.

I bought 2 constructions but if I knew that it is explained only in German I would never have made the purchase also because I did not choose the easier ones....peccato....they are new and left in the closet

The site is done well, easy to choose and order the product. However, the delivery time is too long for a not inconsiderable cost.

Best thing was the price on this particular model, but they're often not competitive on price. It's not apparent when ordering, but dispatched from Europe, which means a delay on delivery. Worst thing, only wrapped in bubble wrap, so more prone to damage and was grilled by the postie about the kit, which could be clearly soon through this.

Order has not arrived and when I notified the company the response was less than pleasing. Right now, not happy at all with 1001hobbies and unless the error is rectified will never give them business again and will dispute the charge on my card. I do hope that things will be settled properly.

Order only partially completed, but had paid full price.

Ordered on 18/07/23, delivered on 03/08/23. According to a manager, it takes a minimum of one week per delivery, 16 days to get my order, TO BE IMPROVED. I tried 6 times to contact them by phone, impossible, nobody picks up. I've left 3 e-mails, the last one with my phone number, and I've been answered. TO IMPROVE

Shipping was very slow...The stickers were placed over the paint labels, and when I tried to peel them off they took the label away with them, so it was very difficult to work out which shades of color were which...otherwise, packaging was very good.

The product arrived without some parts promptly reported to me was knowing what to do, still on Monday, then no one was heard from again