English 
A
Rating: 3 out of 5
The preparation of the order plus the delivery takes too much time. This is the reason why I can't buy certain items.
Translated reviews
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
WELL, HAVING RECEIVED PAINT THAT WAS COMPLETELY DRY, YOU PROMISED TO REPAIR IT, BUT IN THE LAST ORDER THERE WAS NO COMPENSATION.
Translated reviews
V
Rating: 3 out of 5
Had what I needed but delivery was later than was told with no tracking available
A
Rating: 3 out of 5
Customer service is very good, but on the site it says that a product is available and then 1 month later it tells you that it's out of date (2 times on the same figurine that I'm still waiting for...) So be sure to check your suppliers' stocks!
Translated reviews
V
Rating: 1 out of 5
Over 5 weeks to deliver something that can fit in an envelope!?
Response from 1001hobbies
Hello, thank you for your message. I'm sorry to see that the product is taking so long to arrive. If the product is still not delivered, can you send a message to [email protected]? They will find a solution. Thank you very much.
A
Rating: 3 out of 5
More than 3 weeks for an order! Too long!
Translated reviews
A
Rating: 3 out of 5
Over 3 weeks to place an order!
Translated reviews
G
Rating: 1 out of 5
Way too difficult and expensive to send back!
Translated reviews
Response from 1001hobbies
Hello, thank you for your feedback. I'm not sure if I understood correctly: what is the problem with this item? If you have not already done so, please contact our customer service at [email protected]
A
Rating: 3 out of 5
Easy to navigate. Delivery times too long. Your competitor rue des maquettes delivers in less than 6 days. I've still had an order pending with you for nearly 3 weeks. Please specify product availability more clearly.
Translated reviews
G
Rating: 1 out of 5
Order never delivered
Translated reviews
Response from 1001hobbies
Hello, thank you for your message. We are sorry that the product never arrived, this is beyond our control. We did ship the product on April 6, but unfortunately the post office may have lost or stolen it :/ I see the refund has been made. Good day
C
Rating: 3 out of 5
They have many items and sometimes with good offers, but they have a couple of problems that have been repeated in several of the orders I have placed: - Slow shipping: they take a few days to ship the order - Insufficient protection of the items: they usually send them in the boxes of the models themselves, which are not very resistant, wrapped in bubble wrap, so they can be damaged in transport, since the carriers are not usually very delicate in handling the packages. To improve, they should put the bubble-wrapped models inside an external box that protects them and also avoids seeing the contents.
Translated reviews
V
Rating: 3 out of 5
Poor communication/shipment tracking and now they keep contacting me about the review I left, it directly asked if I wanted them to contact me and saying no does not good.
A
Rating: 1 out of 5
1 month to deliver three bottles of tamyaet paints you have the courage to offer me a discount for my next order if it exceeds ..... A competitor helped me out in three days.
Translated reviews
Response from 1001hobbies
Hello, thank you for your message. I see that the order was indeed placed on April 12 and was delivered on May 5. I'm sorry for the delay, which is actually due to one of the other products in your order delaying the overall shipment. I'm glad you were able to find a workaround. If a discount code has already been offered, unfortunately I can do no more. Have a nice day.
A
Rating: 3 out of 5
Excellent
Translated reviews
A
Rating: 3 out of 5
Inadequate packaging, ruined the decals making them partially unusable. When ai ships a sheet whether decals or stickers, it must be sandwiched at least between two thick cardboard planes that stiffen and protect. Not a spring envelope. 20€ between shipping and product, €12.90 of product, and it is partially unusable. Improve the packaging.
Translated reviews
G
Rating: 3 out of 5
Delivery time could be improved .
Translated reviews
A
Rating: 3 out of 5
Package received quickly and completely. But inoperative soap for replacement of a can of paint received dry, despite good telephone reception of promise to send, and follow-up e-mail without follow-up.
Translated reviews
A
Rating: 3 out of 5
Delivery times too long.
Translated reviews
C
Rating: 3 out of 5
The product was very good, but the delivery was made after having to complain a couple of times to the chosen delivery company. Also it was not delivered to the chosen locker.
Translated reviews
C
Rating: 1 out of 5
Correct order. Navigation on the correct page although the prices are not cheaper than in the official store so next time I will do it there. Very bad shipping. Paying 7,5€ for a shipment weighing less than 1kg and waiting 11 days when it is specified that the delivery will be made in 4 (since everything was in stock) seems to me very bad. For delay, this shipment costs 2-3€, not 7,5€. And also the envelope arrived broken and completely wrinkled and the goods deposited inside with little security, receiving blows and so on.
Translated reviews
Response from 1001hobbies
Hello, thank you for your message about your customer experience. It will help us to improve our services. I am sorry to hear that the situation was not optimal. I will forward the information to the relevant departments. However, if the products are damaged, please feel free to send an email to [email protected] with pictures, so that we can find a solution. Thank you very much.
V
Rating: 3 out of 5
Took a long time to get my order. It arrived in good condition, but think it could have been sent out sooner as the web site said it was in stock.
G
Rating: 1 out of 5
1001HOBBIES sent only 1 car while I had paid for 2. I had to put so much energy into it to get my money back. 1001HOBBIES was very difficult. 1001HOBBIES only sent 1 car while I paid for 2. I had to put so much effort into getting my money back. 1001HOBBIES was very difficult.
Translated reviews
Response from 1001hobbies
Hello, thank you for posting about your customer experience. It will help us to improve our services. I'm sorry to hear that the situation was not optimal. I see that the problem has since been resolved, so there's not much more I can do. Have a nice day.
V
Rating: 3 out of 5
Order took ages to come. Informed one item not in stock. Email said order cancelled. Then order delivered with both items in it. Looks like no one knows what’s happening. Also an insult that I had to pay for postage and packaging. Order said delivery in 7 to 9 days that was a joke try 3 weeks. Very unlightly to order again.
A
Rating: 3 out of 5
Excellent for ease of ordering and delivery time, but the Tamiya paint pots are not labelled with the corresponding paint numbers. It's a pity, but fortunately I had kept the name of my order.
Translated reviews
C
Rating: 3 out of 5
In the first instance I did not receive my order and after weeks of complaints I finally received it perfectly.
Translated reviews
G
Rating: 3 out of 5
not the easiest to surf/search on
Translated reviews
G
Rating: 3 out of 5
I found the delivery to be very long
Translated reviews
V
Rating: 3 out of 5
1001hobbies offers an excellent selection for miniature model builders, the rating falls out because of the rather long delivery time, despite availability. Otherwise a really great store!
Translated reviews
G
Rating: 3 out of 5
It took a while for the order to arrive.But I had also ordered something not very normal.
Translated reviews
G
Rating: 3 out of 5
good site reasonably much to find, but still miss some in terms of Tamiya cars. and the prices are also on the reasonably high side, except for the offers. buy reasonably some if it is really an offer.
Translated reviews
A
Rating: 3 out of 5
The products are very good but the waiting time is a bit long.
Translated reviews
A
Rating: 1 out of 5
Bad nothing to say more delay of more than 3 months on my order no answer of the sav concerning the progress of the things and absolutely no commercial gesture.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We insist on the fact that customer satisfaction is our priority. We are sincerely sorry for this catastrophic management. There were several problems at different levels, but the main thing was that you were delivered at the end. I'm sending you a €10 discount code valid on all orders as an apology: COMSAV10 We wish you an excellent day. 1001Hobbies customer service
C
Rating: 1 out of 5
I ordered my package two weeks ago and it still hasn't arrived.
Translated reviews
Response from 1001hobbies
Hello, thank you for your message. I am sorry for this situation. I can see that the package is indeed on its way with a long delay, unfortunately this is out of our control :( In my experience, in a case like this, the package can take up to a month to arrive :( I suggest you email us at [email protected] if the package has not arrived by next week. Sorry again and thank you for your patience
V
Rating: 3 out of 5
The delivered item itself is great. The communication, due to the late delivery, still leaves a lot of room for improvement...
Translated reviews
G
Rating: 3 out of 5
translation french nederland is sometimes confusing.
Translated reviews
C
Rating: 1 out of 5
Fatal, not recommended at all, the delivery was delayed 6 days after waiting a week, almost twice as long, on top of that the product came wrong, the one I ordered was a size of 8cm and they sent me one of more than 34cm. On top of that they put impediments to make the return, all bad, I do not recommend it.
Translated reviews
Response from 1001hobbies
Hello, thank you for your message. I am sorry to hear that there have been so many problems, we sincerely apologize. I will pass on the information to the various teams concerned. Thank you for your trust. 1001Hobbies
A
Rating: 1 out of 5
A disaster, unacceptable delivery time, no communication, in the end I received 3 out of 4 items ordered and it wasn't even the right size I ordered, a disgrace.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are very sorry about this situation and this accumulation of worries. Please send an e-mail to our customer service department (if you haven't already done so) at [email protected]. We'll find a solution. We wish you an excellent day.
A
Rating: 1 out of 5
Incorrect information on stock status, product availability too long. Staff not very helpful. This site already suffers from a bad reputation in the model-building world, and its team does nothing to try to improve its image, even when they receive comments on how to improve their site, which they ignore. When there's a problem, it's always the customer's fault, not theirs.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We apologize for this unsatisfactory customer experience. Please believe that we are doing everything we can to improve our services. We do have our constraints, but over the past year and a half, we've made a lot of changes, simplified procedures and sought to be more transparent with our customers. But Rome wasn't built in a day, and it takes time. As far as stock levels and availability are concerned, we try to do our best, but we are ultimately dependent on our suppliers and the information they send us. But our customer service is always at your disposal should you have any questions, and I'm surprised to read that we blame our customers when there's a problem :( In any case, we wish you an excellent day. 1001Hobbies customer service
A
Rating: 3 out of 5
Hello, I don't understand why I have to pay a customs tax for a large order but not for a small one. Whereas on other sites I never pay any for the same type of order. cdr
Translated reviews
A
Rating: 3 out of 5
The shipping costs are high and the time too long.
Translated reviews