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V
Rating: 3 out of 5
Took a long time to get my order. It arrived in good condition, but think it could have been sent out sooner as the web site said it was in stock.
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1 and 3 stars
Reset filtersG
Rating: 1 out of 5
1001HOBBIES sent only 1 car while I had paid for 2. I had to put so much energy into it to get my money back. 1001HOBBIES was very difficult. 1001HOBBIES only sent 1 car while I paid for 2. I had to put so much effort into getting my money back. 1001HOBBIES was very difficult.
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Response from 1001hobbies
Hello, thank you for posting about your customer experience. It will help us to improve our services. I'm sorry to hear that the situation was not optimal. I see that the problem has since been resolved, so there's not much more I can do. Have a nice day.
V
Rating: 3 out of 5
Order took ages to come. Informed one item not in stock. Email said order cancelled. Then order delivered with both items in it. Looks like no one knows what’s happening. Also an insult that I had to pay for postage and packaging. Order said delivery in 7 to 9 days that was a joke try 3 weeks. Very unlightly to order again.
A
Rating: 3 out of 5
Excellent for ease of ordering and delivery time, but the Tamiya paint pots are not labelled with the corresponding paint numbers. It's a pity, but fortunately I had kept the name of my order.
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C
Rating: 3 out of 5
In the first instance I did not receive my order and after weeks of complaints I finally received it perfectly.
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G
Rating: 3 out of 5
not the easiest to surf/search on
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G
Rating: 3 out of 5
I found the delivery to be very long
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V
Rating: 3 out of 5
1001hobbies offers an excellent selection for miniature model builders, the rating falls out because of the rather long delivery time, despite availability. Otherwise a really great store!
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G
Rating: 3 out of 5
It took a while for the order to arrive.But I had also ordered something not very normal.
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G
Rating: 3 out of 5
good site reasonably much to find, but still miss some in terms of Tamiya cars. and the prices are also on the reasonably high side, except for the offers. buy reasonably some if it is really an offer.
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A
Rating: 3 out of 5
The products are very good but the waiting time is a bit long.
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A
Rating: 1 out of 5
Bad nothing to say more delay of more than 3 months on my order no answer of the sav concerning the progress of the things and absolutely no commercial gesture.
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Response from 1001hobbies
Hello, Thank you for your comment. We insist on the fact that customer satisfaction is our priority. We are sincerely sorry for this catastrophic management. There were several problems at different levels, but the main thing was that you were delivered at the end. I'm sending you a €10 discount code valid on all orders as an apology: COMSAV10 We wish you an excellent day. 1001Hobbies customer service
C
Rating: 1 out of 5
I ordered my package two weeks ago and it still hasn't arrived.
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Response from 1001hobbies
Hello, thank you for your message. I am sorry for this situation. I can see that the package is indeed on its way with a long delay, unfortunately this is out of our control :( In my experience, in a case like this, the package can take up to a month to arrive :( I suggest you email us at [email protected] if the package has not arrived by next week. Sorry again and thank you for your patience
V
Rating: 3 out of 5
The delivered item itself is great. The communication, due to the late delivery, still leaves a lot of room for improvement...
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G
Rating: 3 out of 5
translation french nederland is sometimes confusing.
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C
Rating: 1 out of 5
Fatal, not recommended at all, the delivery was delayed 6 days after waiting a week, almost twice as long, on top of that the product came wrong, the one I ordered was a size of 8cm and they sent me one of more than 34cm. On top of that they put impediments to make the return, all bad, I do not recommend it.
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Response from 1001hobbies
Hello, thank you for your message. I am sorry to hear that there have been so many problems, we sincerely apologize. I will pass on the information to the various teams concerned. Thank you for your trust. 1001Hobbies
A
Rating: 1 out of 5
A disaster, unacceptable delivery time, no communication, in the end I received 3 out of 4 items ordered and it wasn't even the right size I ordered, a disgrace.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are very sorry about this situation and this accumulation of worries. Please send an e-mail to our customer service department (if you haven't already done so) at [email protected]. We'll find a solution. We wish you an excellent day.
A
Rating: 1 out of 5
Incorrect information on stock status, product availability too long. Staff not very helpful. This site already suffers from a bad reputation in the model-building world, and its team does nothing to try to improve its image, even when they receive comments on how to improve their site, which they ignore. When there's a problem, it's always the customer's fault, not theirs.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We apologize for this unsatisfactory customer experience. Please believe that we are doing everything we can to improve our services. We do have our constraints, but over the past year and a half, we've made a lot of changes, simplified procedures and sought to be more transparent with our customers. But Rome wasn't built in a day, and it takes time. As far as stock levels and availability are concerned, we try to do our best, but we are ultimately dependent on our suppliers and the information they send us. But our customer service is always at your disposal should you have any questions, and I'm surprised to read that we blame our customers when there's a problem :( In any case, we wish you an excellent day. 1001Hobbies customer service
A
Rating: 3 out of 5
Hello, I don't understand why I have to pay a customs tax for a large order but not for a small one. Whereas on other sites I never pay any for the same type of order. cdr
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A
Rating: 3 out of 5
The shipping costs are high and the time too long.
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A
Rating: 3 out of 5
Delivery time too long, 2 weeks for a 50gr receiver. Delivery in France, with product in stock.
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V
Rating: 3 out of 5
Shipping time was longer than stated. 2 instead of 1 week
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A
Rating: 3 out of 5
I found it difficult to identify the model of the color contained in the bottle because a label was applied right on the identification code.
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A
Rating: 3 out of 5
Merchandise arrived with action figure box severely damaged due to improper shipping packaging by shipper
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C
Rating: 1 out of 5
my order was 2,5 x 1000mm threaded rods, please specify that they should be straight in comments - they arrived totally bent in a 40x40 cm box in which it is impossible for them to be straight - they are useless to me money wasted.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for the situation. We will pass the information to our warehouse. We will also proceed with the refund of your order, as we will probably not be able to reship the same products without the same problem occurring again. Again, we are sorry.
G
Rating: 1 out of 5
I received damaged paint pots at home. 1 jar broken and therefore the other jars under the paint and not visible what color the jars have. During contact via email you indicate that it is your fault and not ours. You should take the paint back, but refuse to do so. Not nice to the customer. Solve something like this . so the rating is a -5
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Response from 1001hobbies
Hello and thank you for your message. We are sorry for this situation. Unfortunately, it is not possible to return a can of paint that has already been opened: it would make no sense. However, our customer service department has normally offered to send you back the can in question, and I believe they were waiting to find out if the other cans of paint, apart from being splattered, were still usable or not, apart from the purely aesthetic effect and in no way hindered their use. Please do not hesitate to send us an e-mail at [email protected] Have a nice day
C
Rating: 3 out of 5
The order did not arrive complete, the missing product was shipped much later than expected.
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G
Rating: 3 out of 5
Good product, reasonable delivery time, but shipping costs were almost 2x the value of the item. It would be nice if regular postal services were used for printing: sending 1 set of decals this way is now costly AND environmentally polluting....
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V
Rating: 3 out of 5
Longer postage than I was expecting. Maybe I didn’t read the terms properly.
V
Rating: 3 out of 5
The product itself is ok, but it took several months from ordering to delivery.
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A
Rating: 3 out of 5
Perfect customer service but very long delivery time and gift wrapping to review for a service I paid for!
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G
Rating: 3 out of 5
Long delivery time and difficult communication. Eventually did receive the orders
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V
Rating: 3 out of 5
Product was poorly packaged and one item was damaged. It appeared to be damaged before it was shipped. They nevered offered to refund anything but a small $14 shipping fee. Pretty sad
G
Rating: 3 out of 5
shipping costs 5 euros higher than elsewhere .
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V
Rating: 3 out of 5
I liked the product but this was a gift and came in a box with a picture of the item on the outside. My wife came home before me and saw the box. I was really frustrated by this. The product was fine. Really nice, in fact. But I didn't get the option to select that it was a gift and I assumed it would come in a normal brown box. This was pretty disappointing.
A
Rating: 1 out of 5
Very bad opinion, I received a different product than what I ordered and unfortunately this happened twice. I have returned the product and am still waiting to hear back regarding its replacement or a possible refund
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Response from 1001hobbies
Hello, thank you for your message. Could you please send an email to [email protected] to describe your situation? On our side, we haven't found anything. We will find a solution. Thank you very much!
A
Rating: 3 out of 5
slightly long delivery times
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A
Rating: 1 out of 5
I am sorry but twice an item was submitted that was not what was requested. Despite repeated reports nn the inconvenience has been remedied.
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Response from 1001hobbies
Hello, thank you for your message. Could you please send an email to [email protected] to describe your situation? On our side, we haven't found anything. We will find a solution. Thank you very much!
C
Rating: 3 out of 5
The problem is that I like all the models you have, to charge fast, but it's been almost two months and I have not received the order yet, when it will arrive, I will not even want to do it, for this reason I will avoid buying any more product, and disengage the delivery once delivered to the carrier.
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A
Rating: 3 out of 5
Hello, I received my package, but the order is not correct. I had ordered a 1/10 short race body, and I received a much smaller scale body.
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