1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Late, bad and never, that's how their deliveries are and when contacted via telephone, very bad attention, I will never buy from them again.
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Response from 1001hobbies
Hello, thank you for your message, we take your situation very seriously. We are sorry if the experience was not satisfactory. I see that part of the money was refunded and the rest still arrived, and a credit note was offered. We wish you a good day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2023
The panel of products online is not updated, some products are not available...
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 17/01/2023
Dear, regarding the shipment, only the Yamato ship and these 3 airplanes arrived, but the F4U-Corsair from Tamiya was missing. And I have had no response from you in this case, for partial shipment.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 17/02/2023
products easy to find and easy to order
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/02/2023
At the time of writing this review I have had to wait 6 weeks for one item, the other is yet to be delivered. There was no contact from them, I had to chase several times to find out what was going on. Very poor customer service and really bad business practice. Would not recommend them to anyone.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We're truly sorry to her about this situation. I see that the second parcel has been shipped, so it should be on its way. Let us know when it arrives and if everything's okay! Have a great day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2023
The Swiss Me 109 has not been delivered. I am waiting for a reply on how to change the product. thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2022
Order placed on 25/11/2022 for Christmas. All items were marked "in stock". Received part of the order in December, another part in February and there is still one item missing which I hope to receive before 2024. No commercial gesture, no word of apology.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are terribly sorry for this situation. I see that customer service has taken care of the follow-up. In the meantime, we are offering you a €10 credit note valid on any future order with the code SAVCOM10 as a thank you for your patience. We wish you an excellent day. 1001hobbies customer service
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 12/02/2023
Good selection Long delivery time Delivery costs
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2023
the car has had a steering problem where the front tires never line up, even when you use the trim on the remote control
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2022
The product took a long time to arrive; I asked for another product which arrived well after Christmas.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 29/12/2022
I did not receive my order at Christmas and I am still fighting to get my money back. Customer service is ineffective, communication with them is lousy.
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Response from 1001hobbies
Hello, Thank you for your message. We are very sorry for this situation. At least I see that the refunds have already been made. Have a nice day.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 06/02/2023
14 days waiting for the order, was still long for the overuge everything was perfect
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 02/02/2023
Slow response
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Response from 1001hobbies
Hello, thank you for your important message to us. Do you have some additional information to help us understand the situation? I see that the February 02 order was indeed delivered on the 20th. Thanks in advance and have a nice day
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Verified Buyer
Rating: 3 out of 5
following a purchase from 20/01/2023
Fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2023
hyper decu. cher pour du papier. frais de port exorbitant pour une enveloppe.c'est du vol.c'est du vol.
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Response from 1001hobbies
Dear Sir, Thank you for taking the time to contact us regarding shipping costs. Unfortunately, we can't ship for less, as these rates don't depend on weight but on the size of the envelope. Company rates are often higher than those for private customers. Thank you for your understanding, Laure
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2023
I ordered 8 items. But unfortunately 2 were missing. I sent an email but no answer.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 11/01/2023
Website is a google-translate of the French website. Products may not be in Dutch, but that is not necessarily mentioned. Avoid webshop!
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Response from 1001hobbies
Hello, thank you for your important message to us. I am sorry for this disappointment. The site does indicate that the language of the game is in French, but I can understand that people may miss this information. We will try to find a solution to make it more visible. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2022
First shipment in a simple envelope.arrived crushed of course.return of the fig.they told me they were sending me back again this time well protected in a box.received after 1 month of waiting, still in a simple envelope, blister again crushed of course!!!! Jouet de collection en miette, qui finfi a la poubelle .perdu 38 eu., Bravo !!!!!!!Nul....j abandonne d'essayer de commander un produit chez des gens qui ne respectent rien, ni leur clients.à évitez .escros
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Response from 1001hobbies
Hello Sir, Thank you for taking the time to evaluate us. We regret this experience. Unless we are mistaken, customer service does not have a complaint in your name. We therefore invite you to send us an e-mail to [email protected]. We apologize and look forward to hearing from you. Thank you for your time, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2023
Order delivery too long, almost 2 weeks for express delivery !!!!
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 20/01/2023
The order was neatly taken care of, delivered on time but the contents were disappointing, the color blue I requested was not included and the kit, was fragile.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2023
Order placed on 27/11/22, half received on 22/01/23 after 3 reminders. It's now mid-February and I'm waiting for the rest of my order after 2 further reminders. Vendors acting in bad faith (the site indicated immediate availability and they dare to tell me that availability was delayed by 3 weeks after a delay of...7 weeks!), incompetent (I have to tell them what they sent me to avoid unnecessary duplication. And yes, I'm not in favor of wasting time either =p). So if you want to waste your time and money, or if you like to suffer, place an order with them. Otherwise, try another business, which will in any case be much more efficient, competent and pleasant.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/01/2023
The web site said my order would ship within 14 days of my purchase.
I received my order almost six weeks later and by the time I received it I’d already made other arrangements to substitute the cardboard models I ordered.
I do not recommend 1001Hobbies to anyone.
Response from 1001hobbies
Dear customer, Thank you for your very important message to us. We are sorry if the product took longer than expected to arrive. Please feel free to send us an email to [email protected] to let us know if you want to return the product and ask for a refund. Thank you in advance
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 15/12/2022
After ordering, you receive automated emails at regular intervals asking for reviews, requests for model images, etc. Unfortunately, the unsubscribe button is useless against these spam mails!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2023
Satisfied with the order However a product was missing the order was blocked If we had not asked for information it would still be waiting for the missing product We would have liked you to warn us of this problem of knowledge to avoid receiving the order later than announced.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2023
I did receive the paints you forgot to send me with my order but the extra tube of glue I ordered for 5.99€ is still missing. Thank you for your understanding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2023
order for a propeller received, correct delivery time, but poor packaging, the ends of the propeller were chipped, too bad
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2023
bad
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 30/01/2023
the grade responds to the lack of accurate information about the timing of the shipment both at the time of ordering and in the days following, and also to the difficulty of talking to someone. In the copy of the order sent there is no reference either about shipping or who to contact.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/12/2022
Nothing special to report about the site. On the other hand, delivery took too long.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 19/12/2022
THE KYLIAN MBAPPE FUNKO POP NEVER ARRIVED AND THE OTHER ONE A MONTH LATE, I WILL NEVER ORDER ANYTHING FROM THIS SITE AGAIN.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation and we understand. As agreed, we will proceed to refund the order as soon as we receive it. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2022
Too long waiting for my order and multiple requests for information from me on this subject But each time response to my requests.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 06/01/2023
Problems arose with my order. I had no confirmation of my order or payment. Eventually I contacted the. They gave me a date but there was still no delivery. Item finally delivered from France….enormous cardboard box, tiny item.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 31/08/2022
Delivery time months after purchase without communication. Goods not refunded to date after being returned at own expense. Already written to 4 times. No response. Really not recommended. Constantly receive advertising emails. Never again.
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Response from 1001hobbies
Hello, thank you for your message. I am indeed noting a status with the expectation that the message will be received by us. I'll clarify this with customer service on my end and we'll keep you posted. We are terribly sorry that this situation did not make it through to us. Have a nice day
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 17/01/2023
The order went all the way but after a phone call from my it did work out.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 27/01/2023
I mistakenly bought a model airplane without a radio control , being a gift I immediately bought always another more expensive model airplane with a radio control . I asked several times to be able to return the first model airplane but received no response . I WILL NOT BUY FROM 10001 HOBBIES ANYMORE .
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Response from 1001hobbies
Hi, can you email us at [email protected]? We'll see what we can do. Thank you!
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Verified Buyer
Rating: 3 out of 5
following a purchase from 16/01/2023
Arrived slightly damaged because it hadn't been packaged properly and got squashed in the post.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2023
the sable brush arrived unprotected so the bristles are bent or broken i can't use it, despite an email i still have no answer
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 10/01/2023
Delivery time too long
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 20/12/2022
had to wait more than 3 weeks for a product coming from the EU. I have already had faster service for articles from the UK and even USA
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 10/01/2023
The product is very good and the service too, but the delivery time is too long.
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