Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Order made on 04.12.22 sent on 21 after several reminders. Fortunately received on 23 but package opened and 1 product missing. Difficult to refuse the parcel on Christmas Eve.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, but please believe that this type of incident is not representative of the services and quality we offer. Could you please send us an email to [email protected] with a summary of what you are missing (ideally with photos) so that we can either send you the missing product or refund your money? Thank you and have a nice day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2022
Refund request since December 20 and still no refund.
Translated reviews
Response from 1001hobbies
Thank you for your comment and we apologize for this incident. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously! We have just forwarded your request to the accounting department in order to process your refund. However, please understand that this will take a maximum of 14 days. We apologize again for this inconvenience and assure you of our full understanding of your dissatisfaction. Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2022
My parcel was very damaged I hope that no part is missing...
Translated reviews
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 19/10/2022
Product was only two months longer to receive than quoted. Oh well. The event I was going to use the product was several weeks in the past. Guess I will be good for next year.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2022
Wrong model.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2022
An extraordinary delay! Small consolation: free delivery... on the next order!?
Translated reviews
Response from 1001hobbies
Thank you for your email. Some products are indeed shipped within 1 to 2 weeks from our suppliers as indicated on the site, which was the case on one of the reference of your order. However, we are also available when the product has been shipped and is in transit. Thank you for your interest!
A
Acquirente Verificato
Rating: 3 out of 5
following a purchase from 18/12/2022
Hi empi delivery not consistent with what was described Package( gift to give x christmas) arrived 2 days late so I had to buy other gift
Translated reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 09/12/2022
The order was incomplete
Translated reviews
Response from 1001hobbies
Hello, thank you for your very important message to us. We are very sorry for this situation, could you please send us an email to tell us what is missing from the package (if possible with pictures) to [email protected]? Thank you very much
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2022
Long, long wait for the package scheduled for Christmas, but it didn't arrive until the 26th, so Christmas was missed for the person who was supposed to get his Christmas present the same day.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your email. Some products are indeed shipped within several weeks to our suppliers as indicated on the site, which was the case on your order. However, we are also available when the product has been shipped and is in transit. Thank you for your interest!
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 30/11/2022
Items arrived damaged in very damaged boxes.
Response from 1001hobbies
Dear customer, We would like to thank you for your feedback, which is very important to us. We are very sorry for this situation which is beyond our control. If the item inside is indeed defective, please leave us a message on [email protected] with photos, so that we can find a solution. Thank you
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2022
Correct condition of the boxes despite the lack of packaging. I paid extra for gift wrapping, which was not done either. Very average.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2022
Ordered on November 13, I had no news until December 22. As a result, I had to buy other gifts to cope. As the kids would say: "That's not cool!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2022
It's a mess to find the right paints according to the references indicated on the model's instructions.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2022
Sloppy packaging Damaged cardboard missing parts
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2022
The coli did not arrive on time but fortunately it arrived on Christmas morning so for that I give 3 stars.
Translated reviews
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 12/10/2022
Super bad service. Took 4 months before I received my order, it kept getting pushed up. Highly recommended.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comments. N You ordered two products on 12/12/2022, one of which was in restock, which is clearly indicated on the product sheet. This order arrived on 23/12/2022 15:47:00 . Consequently, the order left when the two products were available. Moreover, you never contacted customer service for help! We wish you happy holidays. Le service client 1001hobbies 1001hobbies customer service
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2022
Fast shipping, but not what I ordered, I hope I can fix this problem.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2022
very very bored with my last order
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2022
Delivery time not as advertised. Ordered on 2/12, material in stock... received on 23/12... that's a bit more than advertised. But otherwise perfect
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2022
No delcomanies in the box.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2022
I strongly advise against it. Late orders, missing and non-compliant products - in short, nothing works... Customer service more than dubious if not non-existent... The phone number is useless, a week of calls and no answers. The problems with my order have still not been resolved... in short, nothing is going right. In a word, flee from .....
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2022
Delivery error not in accordance with my order. See my complaint email
Translated reviews
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 08/11/2022
Hello, my experience has not been very good, since I ordered a doll on November 8 q was in stock and they were going to send it to me 2 weeks later. When I saw that it did not arrive I sent an email and they told me that it would not arrive because there was no stock. After several emails I managed to get them to send it to me and it arrived on December 20th. For my part the experience has not been favorable. Best regards.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2022
Your paint references are very poorly indicated. Especially Humbrol.
Translated reviews
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 01/11/2022
I did get what I ordered, but it took a long time and some reminders to get it. I had to ask for updates of what was happening to my order. Good price though, but the next time I might buy the same product to a higher price and get it at once, instead of being unsure of what is happening with my order.
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 14/11/2022
I placed my first order from them and the package didn't even arrive, so did the refund of what I paid.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2022
Missing shipment tracking by e-mail. Paints corresponding to model not supplied. Neat parcel.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2022
once again, an experience not to be lived, a delivery which is lost, another reedited, then which is not delivered, the 1st order, which is found, then delivered with 3 weeks to wait, but the delivery is incomplete, misses 1 article, they had forgotten it, then after a commercial gesture of 5 €, a misery, and finally the delivery of my brushes, one month after the order, too late I did not need any more, I made otherwise since the order did not arrive.
Translated reviews
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 14/11/2022
Unfortunately the description differs from the item I received. According to the picture and (translated) description "Mr Mark Setter" "Mr Mark Softer" was advertised, but unfortunately I received "Mr Mark Softer Neo" and "Mr Mark Setter Neo". The original ones (without Neo) are unfortunately hard to get in Europe and I was hoping they would be available in their store.
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2022
The site isn't too bad, the navigation could be smoother, the orders on the other hand, are passable, especially on the paints, full of alarmist stickers on the danger of the product, so you can't see anything, which isn't the case on other model sites.
Translated reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/12/2022
I am still waiting for a response to a problem that I have been experiencing
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2022
The product ordered does not correspond to the order ( color ) Ordered in blue received in red.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2022
Outrageous. I'm going to ask for a refund because I wanted to cancel my order 10min after seeing it made and had no customer feedback despite my emails. I then saw that you only offered a refund in the form of a credit note with return at cost. This is the 1st and last time I will use your site and count on me to speak badly of your site to my friends and family.
Even worse, I see that I can't give you 0 stars. Bunch of rats.
Translated reviews
Response from 1001hobbies
Hello, thank you for your message and we are sorry for this situation. We haven't seen any mail from our side, we regret it. It is entirely possible to request a refund (not a credit note), but this can only be done if you return the product at your own expense. Please do not hesitate to write to us at [email protected] (rather than in reply to an automatic e-mail) to be sure of reaching us. Thank you and have a nice day,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2022
so, first of all, they never answer the phone then, my order took 3 weeks to arrive, they had lost the package, then they reissued an order, at this time I do not know where it is, then I received my package, the 1st order that was found, but then oh surprise, there was an item missing, surprised they were going to send me another, to make a commercial gesture that I asked them for more, because they hadn't thought of it, they offered me, careful eyes it stings, a voucher for 5 euros, yes 5 EUROS, it scares the hell out of me, apart from that everything's fine.
Translated reviews
Response from 1001hobbies
Hello, thank you for your message, we are sorry for the situation. Our opening hours are Monday to Friday, 10am to 1pm, then 2pm to 5pm. We're currently receiving a lot of phone calls, so don't hesitate to call again if you get a message. I can see that our customer service department did indeed recreate an order as soon as they received your request, and the missing item is also on its way. We'll be in touch with you to discuss a more suitable way of dealing with this situation. Have a nice day,
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2022
Item arrived in great condition but delivery was a week after the expected delivery date
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 30/11/2022
Long delay in delivery, more than 15 days.
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2022
I think you especially need to improve your delivery service, TOO LONG!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
Material conforms but can do better for the light packaging.
Translated reviews
A
Acquirente Verificato
Rating: 3 out of 5
following a purchase from 11/12/2022
The package arrived on time but I paid to have the gift wrap done and they used a small sheet of paper and you can see everything inside.... I had to wrap it myself even though I paid for the gift wrap.... Otherwise everything was ok
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2022
I'm sorry to tell you that the 3 pots of yellow were dry and I couldn't use them, so I'm not very happy. Can you do anything?
Translated reviews
Response from 1001hobbies
Hello, thank you for your message. Can you send us an e-mail with photos of the pots to [email protected]? We'll be able to notify the supplier and find a solution for you. Thank you very much!
We use cookies for audience measurement and improving user experience.
English 