Customer reviews of 1001hobbies

Almost £40.00pounds for a small paint mixer is a bit much in my book,a ripoff.

had to wait a good 3 weeks for this item. i have to wait less time for an order from the UK or the States. substandard in these times

Currently very negative. Ordered two 1/72 scale aircraft kits and received two sets of paint masking.
I reserve the right to edit the review and should it turn out to be a mere error

Very bad, I already sent them the message indicating that I had not received one of the items and I asked them to proceed to redeem it for a voucher as they had done with two items that finally could not servire either. I copy you the forwarded in which contains the reference of the missing item and that as of today I no longer need.Good morning, I just received the package and in it I am missing: Avro Lancaster Dambuster B. III (exterior) (designed to be farming with Airfix kits) Part number : MXSM72205. Quantity : 1, 19,69 €, Total : 19,69 € I have seen that if I have redeemed a voucher for the items Reference : QB72467 and Reference : AMMO-1011. I would be grateful if you could proceed in the same way with the item that you have not sent me.Regards, TolO Corró.

order never arrived and not even refunded

I received the whole thing but in the assembly box of the model airplane I found the decals partly compromised i.e. they were used and then put back in the plastic package maybe it is not up to you but I think it is detrimental to your image

My order was delayed, then when I received it most of the labels were damaged or ripped off my items. Sent a note to customer service and they did nothing. I won't ever shop with you again.

the glue proved unusable, apparently due to low-temperature exposure on delivery

Delivery times are too long.

Terrible DONT BUY FROM HERE SEARCH ELSEWHERE! I got express shipping and received my order (a birthday present) a week after the party. When I contacted the company for help they basically told me they couldn’t do anything because I chose a shipping option without a tracking number. How exactly was I meant to know that express shipping didn’t come with a tracking number when it was not listed anywhere. I wasted 10$ just to receive my package on time. Very unprofessional as well , they gave me an update only when my payment went through and when my package was given to the courier but not after that I didn’t even get a notification my package was delivered (many days late) I definitely will not be putting my money into this company anymore and I suggest that you do not either. Search for the product you want elsewhere, you will most likely find it and the service will definitely be better than the one given here. I honestly should have been more careful but I only found the reviews after I had already ordered and all the negative ones had the same points. Definitely pay attention to the reviews and DO NOT WASTE YOUR MONEY HERE!!!!

One of the products was never available. After 3 months of waiting and exchange I ask for a refund. I hope I won't have to wait so long for this one.

All fine with order and delivery. You do have to wait a while to get it. One product I ordered was out of stock and then you get a vocher? Really very weird, never experienced that with other sites. You just get your money back. First of all I have to create an account to use that voucher because if possible I charge as a guest and secondly I don't know when I will order something from 1001hobbies again. So that mail I had about that voucher keeps disappearing down in my mail folder with the result maybe that it gets forgotten. Very inconvenient, not customer friendly.

My last delivery did not correspond to my order.

Unfortunately, the delivery time was a bit long and 2 paints were unusable,

Almost a month of waiting seems too long to me.

Photo that doesn't match what you're selling

Very dissatisfied . My order was delivered completely broken . The miniature was damaged . Broken off from its brand platform and the mirror broken off . Also a piece was broken off the PVC display case where the model is placed and the display case was completely cracked . So this package has been seriously thrown or dropped .

Delivery was ok and quick. Unfortunately, it was not clear in the description that the GAME IS IN FRENCH and so it was returned. I have already sent 3 emails to the addresses given as I have sent the game back and I would like a confirmation of the refund of my money. I also sent the successful DPD tracking delivery. No answer or the same within 10 working days !!!
Therefore, I would rather look for another provider where the customer service etc. works!

Overall a good experience. My only concern was the manner in which the item was packaged. It was not in a box, it simply had bubble wrap around it. To travel the distance it did without proper packaging is risky. Also the item could be plainly seen through the bubble wrap. I don't want my purchases visible to those who have no need of seeing it.

Not happy as emailed to cancel order 4 hours after ordering and was told it couldn’t be cancelled as it had been posted already.
Can’t send back as will cost to much.

Ordered on 5/12, got it delivered after christmas

Ordered in early December but didn't arrive in time for Christmas. Probably mostly down to UK border chaos though and not your fault.

Late delivery

Problem of delay in the order I wanted to cancel impossible to joindres I received the product 2 months after whereas I did not need it any more to disadvise

No problems in particular with the delivery and quality of the products, however, stickers were applied to the Tamiya cans that cover the label preventing the product's technical specifications from being read correctly.

It is unfortunate not to be able to make a serious follow-up of the shipment. Likewise the fulfillment of the estimated date of reception. The contact with you is relatively fluid, in one direction. But it does not offer valid answers.

very bad

THE ORDER DID NOT ARRIVE ON THE ESTIMATED DELIVERY DATE AND HAS ARRIVED ALMOST 10 DAYS OR MORE LATE

Item arrived damaged and company cannot be reached by phone.

When I ordered, it said on your site "immediate delivery". This made me choose your product. After a few days, I noticed that you had changed the delivery time to "delivered between 1 and 2 weeks", which I consider to be not "legit". Unfortunately, it's not me who paid the price but the person I wanted to give the gift to. I'm therefore very disappointed. Best regards.

Nothing wrong with it! But...bought three boxes of unknown brand Roden. Very bad...even with fine pliers parts break off, lots of flash( leftover plastic) bad fitting( lots of putty work) even the decals break and hardly stay on. Quickly looked at the other two boxes, looks the same. Reds is not recommended.

As a former customer, I'm happy with the delivery of the colors: desert yellow matte, dark earth matte, army green matte, airplane blue matte, which correspond to my expectations. As for the rest of the order, see the aluminium section. Thank you for resolving this problem quickly. SIMOS

I can not give a positive opinion , because although I made a first order that never arrived , nor did I make another that did not arrive. In fact 1001 owes me 40 € received by transfer in June 2022

As for the brushes, nothing to say. On the other hand, the refurbishing kit for my aero was not new. The needle and seal were new, but the rest had already been used. I found dried paint and the tip of the small piece in which the needle was sincerely inserted was bent. Very disappointing. Never again.

It took too long, I am not at all happy with the service, I will never buy here again.

I placed an order in November. The amount due was deducted from my account, but I haven't received anything. When I went to the 1001 hobbies website to find out the status of my order, surprise, it had been cancelled... Strange. I tried to contact the sales department by phone... I couldn't reach them. I finally sent an e-mail. I received the unpleasant surprise that I had to bring proof of payment. Fortunately, I was able to do so. Anyway, I finally received my order at the beginning of January, a few days ago. Not bad for an order placed in November.

I hate to write a bad review about model stores, but this one in particular is just not good enough. It turns out that I order three models, and for one of them they send me an incorrect reference, another model. Nothing happens, it can happen to anyone. As I keep the item intact and sealed, I take pictures and contact them to exchange it for the correct reference. As an answer they practically laugh in my face telling me that it is the same reference, all this in spite of having in front of me the attached photos of the order and of the received model. From then on, silence, they don't answer emails anymore. I am very sorry but this will not happen to me again. From now on, as much as I hate it, I will buy all these items on Amazon, which I know will offer me a better response to any problem. Run away from this French store, it is not worth the risk.

Coming very late

Order not received

2nd time qUE damaged product in the parcel!!! worse than the first time; in addition, cardboard with oily product on it!?!!