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V
Rating: 3 out of 5
Was very disappointed with the article.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1 and 3 stars
Reset filtersV
Rating: 1 out of 5
What was ordered and what was sent were two different things, I am trying to organise a return because what should have been a 20cm figure ended up being a poster
Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this problem beyond our control. There was indeed a reference error which we will change, and we will find a solution for you. Have a nice day!
V
Rating: 1 out of 5
I ordered two items that were "ready to ship right away." Apparently they weren't because I received only one and the second one "due to computer problem" is not even listed in the order even though I paid for it and have a confirmation from PayPal - also the replacement order is for WRONG item even though I explained multiple times which item arrived and which is missing.
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Response from 1001hobbies
Dear customer, thank you for your message. Indeed, I see that the order contains only one product, but it does not correspond to the amount. We are very sorry about this. I will contact customer service to ensure that the correct missing product is sent as described in your email. Thank you very much.
V
Rating: 1 out of 5
Everything worked out perfectly
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Response from 1001hobbies
Dear customer, thank you for your message. It is possible that the review does not match your experience as a guest. Please feel free to change the review! Thank you very much :)
A
Rating: 1 out of 5
poor website management and shipping delays
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Response from 1001hobbies
Hello, thank you for your message. We're sorry for the delay, and we'll take good note of your comment so that we can improve in the future. Have a nice day!
A
Rating: 3 out of 5
Purchasing the products is very easy. I was not comfortable with the package tracking service.
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V
Rating: 3 out of 5
Good product in itself, but it was a Christmas present and came unwrapped! Surprise not a success. A great pity.
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A
Rating: 3 out of 5
It took a long time to prepare my order, and a can of paint was missing when I received it. I had to cry" to the after-sales service to get the missing paint before Christmas. Disappointed with the after-sales service but I ended up getting everything, so I'm leaving a few stars...
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A
Rating: 3 out of 5
Long delivery times
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V
Rating: 1 out of 5
Delivery took ages and when arrived item was damaged. Contacted them for a replacement and they are refusing to do until I completely destroy the item! Never had such a request when proof has been sent that it arrived damaged. Avoid them AT ALL COST!
Response from 1001hobbies
Hello, thank you for your message. Unfortunately, I can confirm that this is a request that we have to make officially in order to respect the suppliers' request and the French law. Do not hesitate to come back to us by email [email protected] so that we can send you a new one. Thank you!
A
Rating: 1 out of 5
Very disappointed with my purchase. My order was missing an item in the parcel and a second received broken and therefore unusable....
Ordered for Christmas and received a month later, gift missed And finally after sales service non-existent, I'm still waiting for a response to the complaint I made ... I would say only one thing to flee!
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Ordered for Christmas and received a month later, gift missed And finally after sales service non-existent, I'm still waiting for a response to the complaint I made ... I would say only one thing to flee!
Response from 1001hobbies
Hello, thank you for your message. We are terribly sorry for this situation. I see that the refund request has been taken into account and should be made shortly. Our apologies once again. Have a nice day,
A
Rating: 1 out of 5
Delivery problem and non-matching products still not resolved....
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Response from 1001hobbies
Hello, thank you for your message. I see that everything has now been sorted out: as indicated in our exchanges, we split your order because one of the products was waiting to be restocked. This product was shipped and delivered on January 4. If you still have any problems, please don't hesitate to send us an e-mail at [email protected] Thank you and have a nice day!
A
Rating: 3 out of 5
Delivery time too long for an item reported available with immediate dispatch. No response to e-mail inquiries. No telephone response to numerous calls (supposedly because of too many calls, not a credible reason).
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A
Rating: 1 out of 5
Wide choice of products, but doesn't bother to reply to emails about orders placed, and shipping is much slower than with competing model-making sites. In short, a store to be avoided.
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Response from 1001hobbies
Hello, thank you for your message. I see that we replied to your e-mail of January 3 on January 4, informing you that the parcel had indeed been dispatched on the 2nd, the day after your order, with receipt on the 6th, 4 days later. If our competitors can do better, then good for them :) Have a nice day.
V
Rating: 1 out of 5
Parcel was not delivered. I received an email that there was supposedly a delivery attempt, but no one was there even though I was at home all day. I then received another email that the parcel had been delivered, but it has been missing ever since. Never again.
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Response from 1001hobbies
Hello, we would like to thank you for your comment, which is very important to us. We are terribly sorry that this situation is out of our control. This is indeed a problem, as it shows as delivered on our site. Can you please email us at [email protected] to tell us about your situation? We will then see what we can do. Thank you, Customer Service
A
Rating: 1 out of 5
The original packaging of the item had no sealing seal in fact it looked as if it had been opened before the instructions were resting on top of the loggetto and not underneath as is usual for futaba. the gyroscope was free to bang around inside the box. I don't think anything more needs to be added...
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Response from 1001hobbies
Dear customer, We apologize for the situation encountered, which is beyond our control. Please believe that this is not representative of the quality of our services. Thank you in any case for your message, we take note of it.
A
Rating: 1 out of 5
Unacceptable. 4 weeks of delay with several exchanges with Customer Service during which I was promised things that were not done (preparation of the package, shipment within 48 hours, etc...). After three weeks, I decided to cancel my order and order elsewhere. A few hours after sending my cancellation request, I receive an e-mail telling me that the parcel has been dispatched, and Customer Service tells me that it's too late to cancel. And wait! There's more to come! I receive my order and there's a paint missing from the inside. Really, I don't recommend it. I understand that there can be occasional problems and before writing this message, I asked for compensation for the disastrous handling of my order. Message ignored.
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V
Rating: 3 out of 5
Product packaging was okay. The delivery time took forever and totally missed the occasion (Christmas).
I ordered 6 weeks in advance and was told it would be in stock within 3 weeks. So 3 weeks from in stock to arriving is terrible.
I ordered 6 weeks in advance and was told it would be in stock within 3 weeks. So 3 weeks from in stock to arriving is terrible.
A
Rating: 3 out of 5
The parcel was complete and in good condition. However, the order arrived 1 week late.
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A
Rating: 1 out of 5
Communication impossible.1 month delay in delivery without explanation despite numerous requests made by email and calls impossible because the line is always saturated. It was supposed to be a Christmas gift ordered on 22/11/22 and it arrived on 30/12/22! So I'm not satisfied! Why on the site it says delivery in 48h! It's not true at all!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please believe that this type of incident is not representative of the service and quality we offer. It is true that some products take longer to be shipped: they are always clearly indicated when this is the case. This is also indicated in the order summary. We're sorry that things didn't work out as you'd hoped. Our customer service remains at your disposal by e-mail at [email protected] Good day 1001hobbies customer service.
A
Rating: 1 out of 5
Order made on 04.12.22 sent on 21 after several reminders. Fortunately received on 23 but package opened and 1 product missing. Difficult to refuse the parcel on Christmas Eve.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, but please believe that this type of incident is not representative of the services and quality we offer. Could you please send us an email to [email protected] with a summary of what you are missing (ideally with photos) so that we can either send you the missing product or refund your money? Thank you and have a nice day 1001hobbies customer service.
A
Rating: 1 out of 5
Refund request since December 20 and still no refund.
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Response from 1001hobbies
Thank you for your comment and we apologize for this incident. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously! We have just forwarded your request to the accounting department in order to process your refund. However, please understand that this will take a maximum of 14 days. We apologize again for this inconvenience and assure you of our full understanding of your dissatisfaction. Sincerely, 1001hobbies customer service.
A
Rating: 3 out of 5
My parcel was very damaged I hope that no part is missing...
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V
Rating: 3 out of 5
Product was only two months longer to receive than quoted. Oh well. The event I was going to use the product was several weeks in the past. Guess I will be good for next year.
A
Rating: 3 out of 5
Wrong model.
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A
Rating: 1 out of 5
An extraordinary delay! Small consolation: free delivery... on the next order!?
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Response from 1001hobbies
Thank you for your email. Some products are indeed shipped within 1 to 2 weeks from our suppliers as indicated on the site, which was the case on one of the reference of your order. However, we are also available when the product has been shipped and is in transit. Thank you for your interest!
A
Rating: 3 out of 5
Hi empi delivery not consistent with what was described Package( gift to give x christmas) arrived 2 days late so I had to buy other gift
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C
Rating: 1 out of 5
The order was incomplete
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Response from 1001hobbies
Hello, thank you for your very important message to us. We are very sorry for this situation, could you please send us an email to tell us what is missing from the package (if possible with pictures) to [email protected]? Thank you very much
A
Rating: 3 out of 5
Long, long wait for the package scheduled for Christmas, but it didn't arrive until the 26th, so Christmas was missed for the person who was supposed to get his Christmas present the same day.
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Response from 1001hobbies
Hello, Thank you for your email. Some products are indeed shipped within several weeks to our suppliers as indicated on the site, which was the case on your order. However, we are also available when the product has been shipped and is in transit. Thank you for your interest!
V
Rating: 1 out of 5
Items arrived damaged in very damaged boxes.
Response from 1001hobbies
Dear customer, We would like to thank you for your feedback, which is very important to us. We are very sorry for this situation which is beyond our control. If the item inside is indeed defective, please leave us a message on [email protected] with photos, so that we can find a solution. Thank you
A
Rating: 3 out of 5
Correct condition of the boxes despite the lack of packaging. I paid extra for gift wrapping, which was not done either. Very average.
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A
Rating: 3 out of 5
Ordered on November 13, I had no news until December 22. As a result, I had to buy other gifts to cope. As the kids would say: "That's not cool!
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A
Rating: 3 out of 5
It's a mess to find the right paints according to the references indicated on the model's instructions.
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A
Rating: 3 out of 5
Sloppy packaging Damaged cardboard missing parts
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A
Rating: 3 out of 5
The coli did not arrive on time but fortunately it arrived on Christmas morning so for that I give 3 stars.
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G
Rating: 1 out of 5
Super bad service. Took 4 months before I received my order, it kept getting pushed up. Highly recommended.
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Response from 1001hobbies
Hello, Thank you for your comments. N You ordered two products on 12/12/2022, one of which was in restock, which is clearly indicated on the product sheet. This order arrived on 23/12/2022 15:47:00 . Consequently, the order left when the two products were available. Moreover, you never contacted customer service for help! We wish you happy holidays. Le service client 1001hobbies 1001hobbies customer service
A
Rating: 3 out of 5
Fast shipping, but not what I ordered, I hope I can fix this problem.
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A
Rating: 3 out of 5
very very bored with my last order
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A
Rating: 3 out of 5
Delivery time not as advertised. Ordered on 2/12, material in stock... received on 23/12... that's a bit more than advertised. But otherwise perfect
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A
Rating: 3 out of 5
No delcomanies in the box.
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