1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
I strongly advise against it. Late orders, missing and non-compliant products - in short, nothing works... Customer service more than dubious if not non-existent... The phone number is useless, a week of calls and no answers. The problems with my order have still not been resolved... in short, nothing is going right. In a word, flee from .....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2022
Delivery error not in accordance with my order. See my complaint email
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 08/11/2022
Hello, my experience has not been very good, since I ordered a doll on November 8 q was in stock and they were going to send it to me 2 weeks later. When I saw that it did not arrive I sent an email and they told me that it would not arrive because there was no stock. After several emails I managed to get them to send it to me and it arrived on December 20th. For my part the experience has not been favorable. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2022
Your paint references are very poorly indicated. Especially Humbrol.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 01/11/2022
I did get what I ordered, but it took a long time and some reminders to get it. I had to ask for updates of what was happening to my order. Good price though, but the next time I might buy the same product to a higher price and get it at once, instead of being unsure of what is happening with my order.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 14/11/2022
I placed my first order from them and the package didn't even arrive, so did the refund of what I paid.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2022
Missing shipment tracking by e-mail. Paints corresponding to model not supplied. Neat parcel.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2022
once again, an experience not to be lived, a delivery which is lost, another reedited, then which is not delivered, the 1st order, which is found, then delivered with 3 weeks to wait, but the delivery is incomplete, misses 1 article, they had forgotten it, then after a commercial gesture of 5 €, a misery, and finally the delivery of my brushes, one month after the order, too late I did not need any more, I made otherwise since the order did not arrive.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 14/11/2022
Unfortunately the description differs from the item I received. According to the picture and (translated) description "Mr Mark Setter" "Mr Mark Softer" was advertised, but unfortunately I received "Mr Mark Softer Neo" and "Mr Mark Setter Neo". The original ones (without Neo) are unfortunately hard to get in Europe and I was hoping they would be available in their store.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2022
The site isn't too bad, the navigation could be smoother, the orders on the other hand, are passable, especially on the paints, full of alarmist stickers on the danger of the product, so you can't see anything, which isn't the case on other model sites.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/12/2022
I am still waiting for a response to a problem that I have been experiencing
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2022
The product ordered does not correspond to the order ( color ) Ordered in blue received in red.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2022
Outrageous. I'm going to ask for a refund because I wanted to cancel my order 10min after seeing it made and had no customer feedback despite my emails. I then saw that you only offered a refund in the form of a credit note with return at cost. This is the 1st and last time I will use your site and count on me to speak badly of your site to my friends and family.
Even worse, I see that I can't give you 0 stars. Bunch of rats.
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Response from 1001hobbies
Hello, thank you for your message and we are sorry for this situation. We haven't seen any mail from our side, we regret it. It is entirely possible to request a refund (not a credit note), but this can only be done if you return the product at your own expense. Please do not hesitate to write to us at [email protected] (rather than in reply to an automatic e-mail) to be sure of reaching us. Thank you and have a nice day,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2022
so, first of all, they never answer the phone then, my order took 3 weeks to arrive, they had lost the package, then they reissued an order, at this time I do not know where it is, then I received my package, the 1st order that was found, but then oh surprise, there was an item missing, surprised they were going to send me another, to make a commercial gesture that I asked them for more, because they hadn't thought of it, they offered me, careful eyes it stings, a voucher for 5 euros, yes 5 EUROS, it scares the hell out of me, apart from that everything's fine.
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Response from 1001hobbies
Hello, thank you for your message, we are sorry for the situation. Our opening hours are Monday to Friday, 10am to 1pm, then 2pm to 5pm. We're currently receiving a lot of phone calls, so don't hesitate to call again if you get a message. I can see that our customer service department did indeed recreate an order as soon as they received your request, and the missing item is also on its way. We'll be in touch with you to discuss a more suitable way of dealing with this situation. Have a nice day,
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2022
Item arrived in great condition but delivery was a week after the expected delivery date
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 30/11/2022
Long delay in delivery, more than 15 days.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2022
I think you especially need to improve your delivery service, TOO LONG!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
Material conforms but can do better for the light packaging.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 11/12/2022
The package arrived on time but I paid to have the gift wrap done and they used a small sheet of paper and you can see everything inside.... I had to wrap it myself even though I paid for the gift wrap.... Otherwise everything was ok
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2022
I'm sorry to tell you that the 3 pots of yellow were dry and I couldn't use them, so I'm not very happy. Can you do anything?
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Response from 1001hobbies
Hello, thank you for your message. Can you send us an e-mail with photos of the pots to [email protected]? We'll be able to notify the supplier and find a solution for you. Thank you very much!
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 28/10/2022
Good service but please stop the American sales system of constant purchase offers; it works counterproductively as far as I am concerned.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 21/11/2022
I am not convinced with my item and they do not allow me to return it for free. For my part I will not buy more on this website, high prices and ads that do not detail the items well, at least in my case, and leads to mistake in the purchase.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We will think about how to develop customer service for such a situation, but we are sorry we cannot do more in the meantime. Thank you for your trust in 1001Hobbies.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2022
The site is great, the delivery is fast, but I would have liked a difficulty quota on the item when choosing because it's too difficult a model for me.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 01/12/2022
One of the items arrived in bad condition and I can't contact customer service for replacement
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Response from 1001hobbies
Hello, thank you for your message. We are sorry that the package arrived damaged, this is obviously a situation against our will. Please send us an email with photos of the damaged product to [email protected] We will find a solution. Thank you in advance and have a nice day.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 26/11/2022
Except for the customer service, who never pick up the phone and the standard shipping that takes 3 or 4 times longer than what it says on the website.... the rest is perfect
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2022
1001 Hobbies has been a good source for tough to find European kits from makers like Heller models. While quite expensive, the Euro/ Dollar exchange rate is what it is.
The average rating is because of their awful packaging for overseas shipping.
Wrapping a very expensive kit with nothing but bubble wrap and tape?! Seriously?!
For what I paid in the price of the kits and shipping, I was awe struck by the way my $100+ Dollar order was shipped. I would gladly pay a little extra on top of the prices to have my orders properly boxed.
It's more than a little disappointing to spend this kind of money to have the goods shipped so carelessly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2022
Package received in terrible condition. I really don't recommend delivery by Mondial Relay. Fortunately the product is not damaged, I repeat myself but the delivery is to review sincerely
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Verified Buyer
Rating: 1 out of 5
following a purchase from 30/10/2022
Item arrived 2 weeks late even with a £7.99 delivery fee! I requested a refund for the delivery but this was declined.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We can offer you a 10£ promo code for your next offer in exchange, if you want: SAVCOM10 See you soon https://www.1001hobbies.co.uk/
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Beverley W.
Rating: 1 out of 5
following a purchase from 06/11/2022
the product was not great. the price was outlandish and the whole thing was a rip off.
The cost to return it was $270.00 to get it there in time. We will not be doing this and so have just written the whole thing off to experience. We will not deal with 1001 hobbies ever again.
Response from 1001hobbies
Hello, we are very sorry about this unsatisfactory experience. We fully understand the concern. We will do everything necessary to ensure that your money is refunded as soon as possible. Have a nice day
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 08/11/2022
Order placed on Nov. 8, received on Dec. 13, couldn't take longer, otherwise everything canceled!
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Response from 1001hobbies
Hello, thank you for your message, your feedback is very important to us. Some items were indeed in stock and delayed shipping, we are sorry for that. Good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2022
I took advantage of Black Friday to make these purchases. It's one of the rare occasions when you can get good prices on certain products, but generally speaking it's the least interesting offer on the market. I also wanted to buy a Dumas boat with an internal combustion engine, but the explanations concerning the technical specifications were insufficient or even non-existent for this product, so I preferred to postpone my purchase and look at the competition from across the Rhine.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2022
I give 3 stars only for the customer service which is very reactive, attentive and does its best to find solutions. On the other hand, 15 days to receive my parcel, and yet specified in stock at the time of my order. Moreover, given the price, it is not normal at all that the parcel (cardboard where the model is) is badly packed and thus cardboard damaged! that does not look good to offer. For the model and painting that I received, I hope that all is in conformity because I do not know anything about it.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 19/11/2022
Delivery time was acceptable considering where it was shipped from. However, communication was pathetic!! It took three emails to finally get a response from someone in France in broken English with a tracking number and how it was being delivered. Tracking was still a problem. I also tried calling the two U.S. phone numbers during normal business hours leaving a detailed message and return phone number. No one ever called. I would give customer service a rating of 0 out of 10. Otherwise, the item did arrive in good condition via USPS.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 02/12/2022
the item received is good but there were problems with the shipping address
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2022
Disappointed, almost 10 days to receive my package at 9.90€ postage, it's expensive, especially since there was only one item to prepare. The box was badly taped, the label was coming off, the letter carrier told me I was lucky that my parcel had arrived safely!
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 25/10/2022
I bought a fragile collectors item. This was shipped in an envelope while I paid enough for decent shipping... As a result, the product was damaged!
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Response from 1001hobbies
Hello, thank you for your message, your feedback is very important to us. We are sorry for this problem beyond our control. Could you please send us an email with pictures to [email protected]? In any case, we will forward the information to our warehouse. Thank you and have a great day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
For items declared as "immediate delivery" on the site, I had to send two messages of "complaint" before receiving my parcel after 10 days of waiting. My order had obviously not been prepared, because delivered to the carrier, it was delivered to me the next day. Satisfied with the site and the products, but very disappointed with the service in this case.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2022
We sent the box with the model wrapped in bubble wrap and, of course, the box was delivered half-crushed. Fortunately, the box is too big for the contents, which were able to slide out and were not damaged!
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us. We are sorry for this incident and will pass on the information to our warehouse. We wish you an excellent day. 1001hobbies customer service
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 27/11/2022
Long delivery times, it took over a week for the parcel to be posted.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 21/11/2022
The orders I have placed are taking much longer to be delivered than what it says on the web. I have phoned and emailed them and they never reply .... I am certainly not getting a good deal.
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