Customer reviews of 1001hobbies

Two products are missing from the advertised delivery. And no delay for the product that is not in stock is delivered.

The boxes were very deformed due to transport, please use more rigid packaging.

Packaging and article are very satisfactory. Delivery takes too long. With other suppliers it is faster

poorly packaged in the shipping box, not wedged....the small pieces have tumbled into the inner box ... box not taped, I hope there is nothing missing ... otherwise very fast shipping

delivery to the relay point very good . ordering models , I am disappointed with the model that comes from Poland the parts are very rough .

Disappointed by the delivery time and the lack of credible information in the order tracking, even if this is the result of a computer and telephone server problem. In addition, a delivery note with the parcel would be useful to help verify the presence of all the items ordered.

I was completely satisfied with the order, including the choice on the internet, which I will certainly return to. Only the delivery left something to be desired.

No problem with the order, choice of products or delivery, very satisfied. Unfortunately, of the two candles I ordered, one didn't work (the resistor didn't light and the candle got very hot) and the second worked fine. Half satisfied

Delayed delivery and boxes of models crushed on arrival

This company has a uk web address, but actually ships from abroad had I known id never have used them, I tried to cancel after waiting a week and was told the order had been cancelled and my money refunded. The item turned up 4 weeks after ordering.
I would never use them again .

A bit misleading, thought I was using a UK based depot, products were available straight away del 3-4 days, didn't arrive, chased up to be told coming from France a week later, looking at other reviews this is not 1st others have had same situation.. When placing order should state where products are coming from, probable use again though

very poor attitude to customer enquiries
told me I was being “impatient” when delivery was already 4 days late
then told me I was a “low priority”
then told me to wait 10 to 15 days after the promised delivery date presumably before troubling them again
well, guess who’s a “low priority” now - you’re so low a priority for my custom you can kiss goodbye to any repeat orders
and … it still hasn’t been delivered 10 days after the promised delivery date
unfortunately I can’t rate with zero stars - dont deserve even a 1 star

Did an order that wouldn't ship for a while. Cancelled that and a week later only got part of the refund! Had to push to get the rest of it.
Then I stupidly did more orders. They said they'd be here by date X, but it's past that date and I have only received half of the orders!
Please just avoid them. They're more hassle than they're worth

The gift wrapping was horrendous, part of the box were still showing. Both boxes were crushed because they shipped the items in bubble wrap only. How am I suppose to gift these items now?

Delivery was incomplete at first; problem did eventually get resolved after contacting customer service 2x.

NOT DAVIS

I'm only talking about the model department: payment, delivery, telephone assistance: very good; large selection, especially of small-scale figurines. It should be possible to place items in the shopping basket without going through the product details, and a historical period criterion should be used for searches; non-competitive prices except for sales or clearance sales.

I was delivered more than a month after my order No information Impossible to contact you

Parcel arrived on time but packaging crushed in letterbox

I was initially impressed by the great price. So I ordered immediately. Then searched for reviews and....oh shock found many negative ones. Waited and checked the shipment status again and again. Suddenly it said "not available". Checked the website and found out that the kit would not be available for another week, even if ordered immediately. I waited and...got lucky! and received the kit at the end of the week after all, which means a delivery time of two weeks, which is understandable when you know that they are based in France and not in Germany as the name suggests!
Conclusion: Despite the tempting prices and the low postage, not necessarily the first choice when ordering.

Eduard kit arrived on time and on target, but packaging was merely bubble wrap over an un-shrink wrapped flimsey Eduard box. This packaging is insufficent for travel to Canada. The box was damaged, the contents visible to the delivery system, but somehow, it survived contact with reality and got to me.

Of negative I must say that from the date of my order,not 19 SET but first of SET,to the arrival, unexpectedly, of the product without being able to ccomunicate by phone for V/s closure, at least so answered the secretary, nor by email, so much so that PAYPAL, in attesda of V/s communication has determined to mrimborsami the expense. That said I arrived, I repeat unexpectedly, the product and I took care to call you to make payment to 1/2 transfer. So much has been my experience with you edi consequently the review

I had to e mail after the order myself and then received a link for T&T which did not work. Fortunately the item ordered arrived the other day, well packaged for which thanks.

Would never use again. Avoid!!!!!!

HORRIBLE experience! They sent me the wrong items and I had to pay super expensive taxes because of their mistake. They don't help to resolve the issue that they created. Very unprofessional and I am forced to fill a claim which is a big waste of time that we all could have avoided but apparently it is too hard for the seller to even respond to my messages. Unbelievable, AVOID at all cost.

Delivery too slow

The items are very good. But delivery, much too long.

I have not yet received the model

It's a pity when you've been waiting for an order for three or four weeks to have to phone to find out why...

Products very good, but carrier not good at all, packing box quite damaged.

1 article not available now have voucher of almost 40 euros

Wouldn’t know haven’t received item yet

Bad service, 2 out of 3 orders I have not received despite several reminders!!!

Already previously order received late and a missing paint, I said nothing .... Order decals at 25 € and more they are not compliant, received almost crumpled so impossible to apply, instead of going through other dealer you'd better sell yourself your goods. I'll never order from your site again, only problems with you. Never see me again

if you're looking for something that's all yours, you'd better divide it up by category.

Clusters found without packaging when the box was opened (?) and much more serious: one of the clusters corresponds to the canadair CL 215 while the others conform to the box i.e.=canadair CL415...the result is a kit that can't be assembled - the propellers don't match and the upper and lower wing halves don't fit together (one is designed for a turboprop and the other for a star engine...) - the kit is ready for the garbage can - I can't say where the fault lies? with Heller or 1001 hobbies, but the boxes were mixed up.

Delivery problems for my parcel with long waiting times

It overwhelms me that I can no longer choose home delivery but have to pick up my package miles away at an ESSO station.

I'm quite satisfied with 1001hobbies.fr's service, but I'm critical of their lack of attention to the orders I place with them. On my 1st order, in which I used Tamiya shades, I asked them in a message to add the main shades that a beginner modeler would need. They added Heller shades, and... Humbrol enamel shades. A nice mix that will be difficult for me to exploit. A pity. I've recommended my missing shades on another site, which is a pity, because if it hadn't been for this incident, I'd have given it 5 stars.

My purchase was held in U.S. Customs because someone at 1001hobbies.com did not fill out complete paperwork. I was required to contact U.S. Customs and give information to them or it would not be released to me. This is NOT good business practice in the U.S. It is not good business practice anywhere. I will seriously have to reconsider before dealing with 1001hobbies.com again.