Customer reviews of 1001hobbies

I am going to buy again, but my order had some problems and delays, and the communication (maybe because it was summer) was not the best. Even so, I understand that these things happen, and it is true that, with those difficulties, it was solved.

NEVER ORDER HERE !!!!! does not keep appointments. literally never answer the phone. Call back requests are also not made. returning something is impossible.

NEVER ORDER ANYTHING HERE !!!!!! Bad company, delivery times not according to agreement but 4 weeks after promised delivery date, try to return a product that was not delivered properly and also they do not take that from the post. i tried to call them phone they never answer! and asked if they want to call me but that does not happen either. for warranty you can also not apply because you simply do not get contact with them.

I have not received the product, it appears again as returned, I have claimed in different occasions the delivery, by phone and email. Today I have requested a refund of the amount of my order.

1st bag received with a large trace of bic pen, after several emails for an exchange (I was first offered a voucher of 10 €), we received a bag perfectly wrapped with plastic protection what did not have the 1st ... but finally the order is perfect!

Unfortunately, my review can only be negative. I ordered a toy for my 5 year old grandson who wanted it for his birthday which we celebrated the year September WITHOUT THAT GIFT!!! Order placed on August 31 with expected arrival (according to what it says on the website) on September 5 or 6. Then a new delivery date is announced (September 8). Well, today, September 19, I still have not received anything. DON'T TRUST!!!

No shipping tracking was provided. It was claimed to be posted by PostNL which has track and trace , totally unsatisfactory

I bought the item as a present
It came looking like a dog had savaged it
I PAID FOR THE PACKGI G .... DISGUSTING

Item was good but (I now realise) expensive and dispatch time (2+ weeks) was disappointing.

After placing an order and immediately requesting that they include an item I had forgotten, they asked me for my bank information to process the additional item and include it in my order... surprise? they didn't include it. In addition, they sent me another order by mistake. After complaining on the phone I was told that my order (the good one) was also on its way two weeks before it was actually on its way. My order was shipped last Thursday 8th and I had been waiting since mid-August ... horrible, really horrible if you have an urgency as it was the case to make a delivery of a customer order and you depend on them ... they have made me lose money with their lousy management and attention.

To date after 6 weeks still have not received my order. Then I am told you have chosen non tracking shipping. Yes what does that say then! That the delivery will take months! I think it is a bad thing, also I was totally unaware that it was a non tracking shipment I just ordered the normal way.

Functional site.

No response. No human contact

Delivery times too long.

took way too long

Very bad company, does not keep delivery times as promised. Been waiting 4 weeks now for a product and still it is not on its way, a return package was not accepted and will be returned. Bad communication.

Order Not Delivered

Delivery time much too long, but satisfied with the material delivered.

Everything is perfect and very well packaged, as for delivery .... Order preparation times are too long, up to 4 days when you pay for delivery. This is really annoying, even for a current order, the same problem takes too long and this puts the brakes on the purchase, which is a shame because the site offers everything at a very competitive price, but everything else is perfect.

for immediate delivery (02/09) effective on 07/09! no late notice!

packaging was damaged and few boxes in it were flattened, to contents fortunately was not broken.

Among other things, I had ordered a 125 ml vial of Humbrol nail polish thinner, but because it was not available, it was purged from my order. It was refunded to my credit card, but I would have preferred to be offered an alternative (e.g., 2 smaller packages). Shipping times not expeditious. Communication practically takes place on the French site and is not always clear. Other than that, eventually what was ordered (minus the thinner) arrived.

Package not delivered even though the post office confirmed in their colissimo tracking message that they had left it in my mailbox.

It has been almost 20 days and I have not received my package, according to them it would arrive in 6 days. I am very sorry but I will not buy from this website again.

On the internet more clearly state when to build all by yourself much have to search still with some doubts

so-called immediate delivery: order placed on 16/08 delivered on 02/09 - promo code not taken into account -products found at much lower prices elsewhere since then

The model is great, but there's no paint supplied, so I'm disappointed.

Poor communications and not client focused - 1001 hobbies delivered the wrong item, never answered my questions directly and only started responding when I forced them to do so through PayPal. They never confirmed they could in fact deliver the item ordered (which was listed on their site as available well after I notified them of their mistake and asked for the correct item to be delivered), and where only focussed on the return of the wrong item. Their refund covered the cost of the item only, not the shipping costs, even though the error in sending me the wrong item was entirely theirs.
They pose as a firm with offices in NL but are located in France. I was unable to contact them at the number they give on their website.
All in all, one of the poorest e-commerce experiences I ever had. I won't buy from them again.

My order was sent in a envelope, it should have been sent in a small box with bubble wrap or Styrofoam peanuts. So unfortunately one of my pilots was damaged.

The contents of the package met my expectations, but the delivery time was far too long.

They do not send the order to the buyer,

Wrong delivery. I am waiting for your next reaction, following my messages of 26.8.2022

I received my package crushed and opened although nothing was missing (enamel paint). The packaging had the brand's name all over it and was therefore not anonymous as is usually the case. The information displayed on the box could encourage a dishonest person to look at its contents and possibly retrieve it.

Takes way too long to receive your order

In my last order, two pots of aqua de revel paint looked more like putty than paint. Impossible to use them.

Time to order from supplier a bit long

Parcel arrived damaged fortunately no breakage. Very large choice but prices a little expensive.

I simply did not receive the item and no response to my emails and phone answering "closed"

Everything went great with my order, but I only give it one star because I am constantly being asked to rate the transaction.

I have placed three orders this year. In general, fine. But from the first order of 23 February I still haven't received one of the items, despite repeated announcements that it was on its way and that the item was paid for with the rest of the order. I really don't know what is going on. I think there is a lack of coordination between departments. I don't know what action to take anymore. It's a pity, since, except for the above, the company has been doing reasonably well.