Customer reviews of 1001hobbies

Fast delivery, but more than three weeks to wait for the figurines

Je n'ai toujours pas reçu de colis

I'm getting tired (to put it politely) of your repeated e-mails every time I make a purchase! I've already told you: each email is the equivalent of a 40-watt bulb burning for 24 hours. You'll have to ask the "cadsup" who runs your sales department how many heatwaves, glacier melts and forest fires he needs before he understands, or if he'd rather have his children explain to him in 20 years' time how effective his sales strategy has been, climatically speaking. In the meantime, as far as possible, I'll avoid buying from you in the future, just so I can explain to him right away how effective it was, commercially speaking.

The level of customer support is appalling. Immediately after placing the order, I needed to cancel it, and looking at the order information, it was awaiting packaging, and not shipped. Despite me contacting them via email and phone, they simply refused to help, to the point that they were rude and condescending. Due to the web address being a .co.uk address, and a UK phone number, I assumed they were a UK based company, but they are based in France, so if I return it, I have to pay high postage fess. Not at all impressed with how they handled this, and I would strongly advise avoiding this unhelpful and difficult company

I made the return under the conditions of the right of withdrawal. 3 weeks later I'm still waiting for a refund. I'm disappointed with the customer service.

Received wrong article, contacted by phone and by E-mail totally no response from 1001hobbies, no connection by phone at all

The product was fine and reasonably priced, but it was not clear that 1001Hobbies.co.uk was actually in France so the delivery took ten days.

Very slow on orders. A lot of problems.

Waiting time far too long. Avoid offering a product that is out of stock.

It took a long time but everything was fine

Light packaging for delivery: bubble wrap to wrap the box. Defective product. I sent an email but got no reply. Not happy.

They sent me a different item, not what I ordered! It looks they don't know the products they sell and manufacturers. I received refound sending the product back, but if I order something I expect to receive what I order, not to receive another thing and then waste my time to send it back and wait for refound. Very bad experience!

It is difficult to search for a display case because the dimensions are not always listed in full.

I ordered a duplicate of a spray can I'd received from TAMIYA COLOR a few days earlier. On the cap of the spray can, the reference number is marked TS-81.
In the search engine, if you type TS-81, you find NOTHING that corresponds to a can of Royal Light Grey paint. If you enter Royal Light Grey in "recherche" you find your spray paint product with not the reference TS-81 BUT TATS-81. By typing directly in "recherche" TATS-81 you find your product on the 1st try!!!! Those who developed the online sales site are not professionals and would do better to sell zucchini and turnips at the local market, I think they would have more skills!!! Really the site is very poorly done, but when you order several times you understand quickly!! Greetings

received damaged package, very poorly protected,

Lack of communication, exploding lead times, first and last orders

To be improved clarity in delivery service. Like goods and customer service good.

Way too long delivery time more like 2 months while on Your site report in stock.

A complete disaster in the whole order process.

Not reachable by phone, emails are not answered. And after contact request there is still no contact. For a return.
1 delivery that was good was delivered nicely though and was good.

My order took a month to arrive and without explanation, stuck in transfer, it's a bit long for an item in stock.

I had no trouble navigating the site, and the delivery of the products and telephone contact were correct. However, as far as the products are concerned, I was disappointed by the decal sheet.
In fact, for the high price of this DACO DECAL item, I only got a few roundels and badges, but NO fuselage code, and only one profile out of two (same for the wings above and below).
I was hoping to receive a more complete and detailed plate. Thank you for your understanding.
Have a nice day.

Delivery is often not in accordance with the indicated deadlines.

I placed the order on July 6th and it has not arrived yet, it is August 9th, I am trying to get in touch via email but there is no way, I have sent 3 or 4 emails already and no answer, it seems that I have lost my money ordering here.

time to receive delivery of product sold as available extremely long. other suppliers deliver in two days ....

Unable to deliver 1 box of soldiers in 1 72. Sent me 2 boxes in 1 35. Not serious at all. Not about to order, will go and see the competition.

Items are good but prices ads shipping way too high.

The number of models great, the order easy to place, the delivery could have been faster and the condition of the product upon arrival good. Overall good

Takes persistently long for order to be delivered, 2 months is not an exception, by the way, delivered well taken care of, great stuff

Package came from France to the United Kingdom in only one layer of bubble wrap as packaging, no box at all!
As a result my item, which was a collectors piece, was damaged very badly.
To add insult to injury they also taped my other item to the collectable items box, damaging it further.
I contacted them but have had no reply so far, I wouldn't recommend 1001 Hobbies.

Pity I didn't search the web before I bought it as I could have got it cheaper. But now for each model I think I would like to build I have googled them and if the model is not considerably cheaper for similar priced ones you can get them without paying postage. Sorry I will not use you again unless I am desperate and watch out for 2 month delivery

You advertise as 1001hobbies.co.uk but I had to pay import duties of £80.00
How do you think I feel about you

ordered 1 box of soldiers in 1/72 and received the same box in 1/35 twice after almost 3 weeks. Not serious at all, especially after being wrong 1 time and making the same mistake again. I'm not about to recommend your company and would like a full refund for my order.

Perfect packaging, very good condition. Some reservations about the timing and the.unclear delivery dates

Delay in ordering a second battery, although the quantity was sufficient when the order was placed. But after this problem delivery OK.

I received a Mickey puzzle, but the picture on the website is of cats. I wanted the cats. Disappointed because the photo and the title don't match.

really too small too bad because it's adorable

Part of the order does not correspond to what was purchased. I have already sent two emails to customer service and they have not answered me.

Page not recommended at all after a month of waiting for an order that said 2 to 3 days I got the figure that was not instead of sending the expensive version they charge you as if it were that and send you a normal one.

I found what I was looking for, however, the shipping cost is too high.