Customer reviews of 1001hobbies

After placing the order a month ago, I still have not received the package.

Not delivered on time and an extra £50 in shipment taxes - not made clear on the website!

My last order was rather disappointing.
I had requested the order be canceled due to its prolonged time in being filled and my money refunded. The order for decals was several months in processing.
The request was seen but ignored. I found this as being extremely unprofessional. The refusal to refund my money was annoying and frustrating. Since the order was several months old without being filled or any notice of anything being done till it was shipped months after the order was placed.
This will affect any future orders, if any, that I place with 1001 Hobbies.

Packaging: Very well thought-out Delivery - Delivery time: RAS Model: "The tailplane / rudder" in plastic, color "Light gray", should have been painted blue like the fuselage! Fuselage paint: you should have chosen a blue that was "matt or slightly satin" for greater plausibility.

Unfortunately I would not use this company again. Paid for Express delivery and said it would arrive 2-3 business days. Kept looking for tracking details and found nothing. After a week tried calling the number in the UK as it was a .co.uk website. This was then I got suspicious. Number kept dropping out. BEWARE. This is not a UK based Company like is says it is.
Emailed and got a reply saying item was in received in the UK on 11th July and I would get it within 2 days. Well two days had already passed and nothing.Still no tracking details
Called my credit card company to report a scam. They said to wait another week before looking into it. Then on 20th July nearly 2 weeks after placing order I find I have tracking details. These showed the item arrived in France on 16th so a complete lie by the company telling me it was in the UK on the 11th. It then arrived in UK at Heathrow on the 19th in the evening. I actually did receive this , thankfully but not until the 22nd July having paid for 2-3 express delivery on 8th.

+ The paket was well packed and everything was in it unscathed - it arrived much too late.

Problem with IBAN number on prepayment (Hobbies error). No reply by e-mail until after a reminder from the bank.

all-assembled figurines contrary to my habit of working with spare parts;no pleasure in creating.figurines added to my stock for later use.the capped heads can be adapted fortunately.

1. I didn’t get all the products ordered
2. You don’t reply to the emails that I’ve sent regarding my order
3. My package was wrapped poor and the box of the product is damaged
4. I don’t think this review will be published

I am not happy, of the two models that I ordered I have only received one, the Diana vehicle, the other one "Waiting for replacement : Horch German Major Car (Kfz.15) Early Version" I have not had any news. I have tried to call several times and on the customer service phone there is a voice mail. The store has not contacted me by phone or email as other stores have done when an item was pending replacement. As long as I have no news from Customer Service or the model does not arrive I do not think I will buy again, it is a pity because it has good material that you can not find in other stores.

Customer service really sucks, you can tell they send your messages ASAP with standard replies. Without taking the time to read through and help you properly. Haven't come across such Customer Service since years.

When you order, the product is in stock but for delivery you are missing part of the order and you do not communicate enough.

Good site, with lots of references, even if some are missing (e.g. Vallejo). Filters could be more relevant (e.g. set the model aircraft filter and end up with cars).
It could be interesting to describe what the manufacturers do, to enable novices to choose with greater confidence.

Carrosserie avec 3 semaine de retard pas de message rein nous sommes un club de modelisme avec 17 adhérant croyer mous nous achetteron ailleurs il y avaitores de 11 kit a acheter aux 1/10 rc team va se frotter les mains

Poor communication regarding order, and should have been more warning about import fees due.

Fast delivery but product a little below my expectations. Storage box a little damaged and two figurines missing.

I ordered in December but one large item was not in stock (although that wasn't stated when placing the order). Instead of refunding the 52 GBP they gave me a credit note. The item just came back in stock 6 months later so I put it in my basket but there was no way to apply my credit note. I had to phone them and they organised it at their end and I've just had delivery so all's well that ends well. I wasn't happy about getting a credit note when I actually requested a refund but I appreciate them sorting out my delivery now.

I would have liked them to be more flexible in extending my initial order with another product, especially since it had not yet been prepared, as it was Sunday when I requested it.

Ordered a Dice bag and dice. Was sent the Dice Bag with not dice. Tried to contact the company to get the rest of my order shipped to me but nothing was done. I will not be using this site again.

Very disappointed with my purchase. Item does not work.

good

The packaging was not suitable for the contents ordered. The model boxes were damaged at the corners. No cardboard, only bubble wrap, not enough to guarantee the integrity of the parcels sent.

I ordered my product on 7 June with a 1 to 2 week delivery. I did not realise that warehouse was in France. I had to wait 10 days for the order to be processed. It then was ready for dispatch. Then late Friday an error appeared on my order. I emailed at the beginning of the following week to find out what the problem was and when i would get the product and they said my order had a computer bug so the order had to be recreated and it would be delivered in 3 days. I had to wait another 7 days while this order was processed. It then went ready for dispatch and then surprise surprise an error appeared. I again emailed to cancel the order. They responded that the order had been dispatched and if I wanted my money back I would have to return the product. UPS did not collect the product from the warehouse until lunch the next day. I will never use this company ever again.

I have not yet snapped up the gift.For punctuality a good grade ,the gift wrapping leaves a little to be desired.

They advertised the rare version of the product (and still do) however they sent the common version i can get on amazon instead. Still awaiting to hear back with a free returns label.

Bad very bad, I still have not received my order. You charge high postage for express courier. It's been more than three weeks. Very bad service. I will never buy anything else from you again, that's for sure.

Took 1 week longer than expected

Poorly controlled delivery times

My last order took a long time to arrive: three weeks!

The service was ok. the problem was shipping a fragile small piece of sheet brass in a shipping envelope was not very smart. Mine was bent and everyone knows once bent there is no going back. At least use a small box or a stiff piece of cardboard. Outside of that the art work is great.

Ordered 2 models, "status in stock". After more than a month, I received a response that I would receive a credit note (no refund) and then a shipping notification - i.e. 1 cancelation and 1 delivery. This was not communicated - one may conclude. Price and goods are fine, reliability/reliability in this repeated case is not.

Concerning the delivery, an item was missing in the box, I hope this problem will be solved soon.

The item arrived over a month late, moreover not sealed and a large portion of oil was in the envelope.
The item was ordered in early May and was to be delivered by 18/05 of course payment upon issuance of the order. Of two items ordered only one arrived and after multiple reminders because they do not warn of any lack of stock availability. A Credit Note was issued for the other item in early June but at the time of the refund transfer there is not even a shadow.
Company to avoid absolutely, very lacking in organization and seriousness.

First you are told that the order has been canceled because the figurine you ordered is not available. After a while, when you ask for a refund of the amount you paid months ago, you receive a message in French saying that the refund may take weeks. After these messages, I ordered the figurine elsewhere and suddenly I get the message that the figurine has been sent after all. My email asking them not to do this (I already had it) and to refund me the money was ignored.....

Lots of part numbers, but in the end with only one missing part number the order took a long time to arrive and in the end without the unavailable part. Too bad the order wasn't split in two more quickly.

The product was broken on arrival. Parts more fragile than usual Manual not clear

nuuuuuulll nuuuullll

Badly calmed brush loses its bristles to paint

I actually like the company however, the last package was sent in bubble wrap only and was damaged. As it is a military model I will work with it but this is the second time I have had transport damage. If it continues I will probably stop shopping here.

Shipping slower than expected. Products more expensive than other web suppliers. The best thing is the variety of the offer.