Customer reviews of 1001hobbies

very dissatisfied, my order is missing a product that you don't have in stock. And you haven't replied to my e-mail about the missing item in my order.

Article incomplete, Missing remote control, charger, battery, servo motor and servo receiver. Crooks, to do.

Order of April 28th received on June 9th Too long

Response to order was prompt and adequate. Did find 3 weeks between time of order and time of delivery to be very long.

The time between ordering and delivery takes way too long.!1 in my facade almost 3 weeks !!! with no notice or notification.

Thought I was buying from the uk as the web site was .co.uk took ages to arrive as it was from France, had I known this then would have expected a longer delivery time, will buy from them again when not needed quickly, products were as described and packed well

Order (display case) received in poor condition; the case broken, probably due to poor packaging for transport. A small box, containing the case; in a large cardboard box with a tiny bit of crumpled paper for cushioning. Out of the dozen or so 1001 Hobbies shipments, this is the only time this kind of incident has occurred.

message delivery info to be reviewed......

Very disappointed death figurines garbage part

Had to pay import tax which was not quoted

Bag stained and damaged in places

Hello it's been nearly 1 month that I'm waiting for my refund that I still have not received, your employer has canceled the order, and I still have received nothing having sent several e-mail with and without response towards the end I advise anyone to buy from you especially as I must be reimbursed a sacred sum of money 500 €.

not recommended

"Instant ship" Took 3 weeks to leave the warehouse, another month to get here, when it got here it was packaged in nothing but bubble wrap... no box or anything just bubble wrap for international shipping, the box was damaged so badly it was open and the decal sheet fell out as I carried it into my house... A basic box would have prevented all of this but that is too much for 22 in shipping on 70usd in items I guess. They have not answered my emails yet, might have to force a refund. AVOID AT ALL COSTS

Delivery took a lot longer than indicated on the website. Contacted via email but did not receive a response.... Eventually arrived in a very damaged package.

The order was delivered to my billing address in Arizona instead of the delivery address in Michigan...

Finally got my order and everything is fine

Extensive catalog and fast shipping.

I got ruined in bullshit, on the 2cv of teleguided rally the parts are overpriced and for only one part you need at least 50 others.

Received my package only in the bubble wrap with minor box damage. I consider that lucky because most items are usually bubble wrapped then placed in a box for shipping.

Electrical items supplied to UK may come with European plug. This was not clear and buying from a .co.uk I thought I would be getting a UK spec item. Possibly in breach of Plugs and Sockets etc. (Safety) Regulations 1994 by selling to UK market?

DON'T ORDER FROM THIS SITIO! I still have not received my package and it is already almost two months. I have written twice and not heard back, and finally when I called they promised to have an answer to where the package was in three business days and have not contacted me again. Pure crap, I would never recommend it, it would be 0 stars yes there was the option. DO NOT ORDER! It's been nearly two months and I STILL have not received my package. I wrote to customer service twice and got NO reply, and when I finally called to demand answers they promised to contact me with info on where my package was within 3 business days and NEVER got back to me. Awful service, do NOT recommend- I'd give it 0 stars if I could.

Good but an order that comes in small pieces without sufficient explanation.information on shortages to be improved.

One part hasn't arrived and I've been chasing my money for 2 months. I still haven't received it. I'll never order from here again. I want to finally get my money!

It was stopped at customs and I had to pay more for it.

The time until receipt was very long, and the information on the status of the order in the meantime was poor.

Required paint colors were not on the site, so I had to order them later after I received the kit.

OK on delivery - after care service awful. Possibly due to language and translation....did not realise it was eu rather than UK bases....

I regretted that the packages were so badly made and not very serious.

Package received almost a month after order (for two items advertised as "in stock").

The reason is because of the slowness in sending the product and if the cause is that some of them had not yet received it when the customer bought it, it seems to me not very serious. It has taken 12 days from Madrid to Barcelona, when in 15 days I have received shipments from China.

Longer delivery than stated.

the shipping of the parcel is deplorable 2 boxes of games wandering around unprotected in an oversized cardboard box, the whole thing barely taped up, as a result the box arrives with a split corner and completely misshapen. zero level of logistics and customer respect,

The site (in miniature motorcycles) is supplied, but the advertised availabilities are unreliable!

Great site - great price! First order delayed compared to what was advertised + one product that doesn't fit in our opinion (maybe bad luck). Otherwise, everything else is great! You can trust them.

MANY TIMES THE PHOTO REPRESENTATIVE OF THE PRODUCT DOES NOT CORRESPOND TO REALITY SEE APPLES SEND YOU PEARS.

I am satisfied , but the delivery did take a long time.

Too long delivery time promised days it ended up being approx. 15

Insufficient packaging, delivery options very poorly explained, late delivery without notice.

A figurine arrived broken at the base due to poor protection in the box. Using bubble wrap would be more judicious than vulgar paper that protects nothing at all. I managed to glue it back together all the same, and a figurine that has nothing to do with the one ordered, so for this second one, a paypal claim is in progress with a photo for a direct refund, which will avoid the site offering a credit note for the first and last time here.