Customer reviews of 1001hobbies

One of the boxes sent to me with my order was the wrong one; it took a fortnight to replace it. No commercial gesture. Disappointing for a first experience!

I strongly advise against this site, which obviously takes no account of its customers' e-mails! for me, it's over!

Customer service is responsive

clear order, but poorly prepared, a decal sheet is not a resin kit.

The delivery was 2 weeks late and missed the deadline I specifically asked for. Reading the reviews I can see I’m going to be messed around further when I try to get a refund. Stay away from these guys.

I would like to receive my order in full before giving an opinion.

Late delivery

Delay in the delivery of the order.

Delivery time much too long, information in advance about delivery date did not fit

disappointed by the size i bought a rc car but in all the description there is no way to have the size of the car apart (Typically, a miniature car at 1/18 will be 18 times smaller than the real car.) but what is the real size ??

No serious packaging. Model box arrived flattened even though it was a gift. High price for model taken because of delivery guarantee. Not to be repeated.

My order arrived well, but I had a problem. After placing the order, I did not receive an email confirming the shipment. I opened a ticket on the website, telling what had happened, and they replied that the post office had lost my package and that they could ship it without an item (which they no longer had). The next day, I was informed that the package had indeed been shipped back and arrived the next day. That is, if I had not opened a call about the order, I might not have received the order.

Total lack of seriousness, with dimensions announced on the site that have nothing to do with reality. The plane I received was much smaller. Following a complaint and recognition of the error, I was sent the same plane again after a month, which I just had to return again! This site is to be avoided!

Equipment of very poor quality and in a condition that should not even be sold. And the delivery, postponed 2 times, for what reason?

for a first, it was a first... to be continued!

It was very easy to find my way around the site. The only thing that didn't fit was the description of the product. Customer service did reply, but only very late and not in German.

Not very proactive with communications after order placed, then multiple emails stating order on it's way when it had already been received ! Goods well packed and were as expected.

The decals I received are not the ones I ordered! The colissimo return slip I received for reimbursement is not in my name! What a nonsense !!!

I ordered a great planes pt 19 56.5 “ what I received was a electrifly pt 19 they charged me 256.00 for a toy Nowhere on the ad did it say it was not the item I ordered when I attempted to return it the freight was over $130.00 this company uses Bait and Switch to lure customers Don’t by anything from them they are a dishonest company I will never buy from them again lesson learned

I have made large payments a few times now . But the discount of my prime card Does not go well ...Already sent many emails ...but no solution and communication is difficult . That is because I think it is French speaking . And when mail uses the translation computer. Then you do not understand each other...If this problem was not there I would give high rating. Now I advise against purchase discount card prime....

error in the detail of the model voluntary or not model scale 1/200th this one does not make it. 1/200th is equal to 35, to 40 cm and here it's 14 cm given the promotional price I should have ?? in real life this is the size of the box of the 1/200th model made in china I put 3 stars for the delivery time, please be more precise in the detail of your model articles.

Waited for 6 months for my order they kept telling me that its been delayed. Now I'm struggling to get my refund from them. It must be run by muppet.

Sbagliato numero articolo sul catalogo Roden; per avere un altro modello in sostituzione
di quello che mi è stato inviato sbagliato,ho dovuto inviare 4 Email ed aspettare oltre un mese per la consegna.

Shipping took a bit longer than expected but other than that, everything else was fine

? Pilotless plane?

I'm still waiting for a reply for the figurine I ordered in February.

Box not suitable for the size of the product, you folded the top of the box.

The order took far too long to reach me.

The stock was not up to date at the time of purchase, and I was not contacted to find out. In the end, the order was cancelled after an exchange of a dozen e-mails. The refund only came a month later.

My order included 6 models, and 5 out of 6 were the right ones. Surprising response, at first I get a reply asking for photos. Then they wrote to me asking me to send back the model that didn't correspond to the order, without even giving me any information about the one that was expected... finally, as trust reigns, they told me they'd send me the other one after I'd returned the wrong model. Commercially speaking, it's very average, and what's more, it's up to me to go fishing for information... great, guys!
Too bad you're the only ones to distribute metal earth in France.

I did not receive the product that I ordered. I have been in contact with customer service and I anticipate the problem will be resolved.

3 months waiting for the parcel ... And the article page guaranteed delivery within 3 days ...

a damaged product arrived, and after I reported it, it's been over 2 weeks and I still haven't heard anything

The site is simple, clean and gives confidence in the purchase. However, the item I received (a model) was already open when I received the package... In terms of after-sales service, it's been 3 weeks of email exchanges... to find out what the problem is, send a photo... then I'm offered a replacement, but once again I have to send a photo + item number + after-sales service form to fill in with my name and the reason, and finally I'm offered a credit note or a refund, but not the new item, so I'm still exchanging emails and I almost feel like giving up and ordering from another site... (The accessories I ordered were all of the expected quality and packaged... unopened, hooray...)

Order never arrived. After more than 2 months of waiting, I requested a refund. I have been waiting for this for over 2 months now

when i received my order in the envelope the sable brush no 00 was unusable. the bristles were crushed because the protection was no longer there.BIen REGRETABLE

Delivery time far exceeded.

Took an awfully long time for the article to arrive

Having made 2 purchases for 2 orders on the same day and within minutes of each other I asked if it was possible to pay only a shipping cost. Negative response. I had already made other purchases but do not think I will make any more.

avoid , partial refund never received , primary customer relationship ...........