Customer reviews of 1001hobbies

error in the detail of the model voluntary or not model scale 1/200th this one does not make it. 1/200th is equal to 35, to 40 cm and here it's 14 cm given the promotional price I should have ?? in real life this is the size of the box of the 1/200th model made in china I put 3 stars for the delivery time, please be more precise in the detail of your model articles.

Waited for 6 months for my order they kept telling me that its been delayed. Now I'm struggling to get my refund from them. It must be run by muppet.

Sbagliato numero articolo sul catalogo Roden; per avere un altro modello in sostituzione
di quello che mi è stato inviato sbagliato,ho dovuto inviare 4 Email ed aspettare oltre un mese per la consegna.

Shipping took a bit longer than expected but other than that, everything else was fine

? Pilotless plane?

I'm still waiting for a reply for the figurine I ordered in February.

Box not suitable for the size of the product, you folded the top of the box.

The order took far too long to reach me.

The stock was not up to date at the time of purchase, and I was not contacted to find out. In the end, the order was cancelled after an exchange of a dozen e-mails. The refund only came a month later.

My order included 6 models, and 5 out of 6 were the right ones. Surprising response, at first I get a reply asking for photos. Then they wrote to me asking me to send back the model that didn't correspond to the order, without even giving me any information about the one that was expected... finally, as trust reigns, they told me they'd send me the other one after I'd returned the wrong model. Commercially speaking, it's very average, and what's more, it's up to me to go fishing for information... great, guys!
Too bad you're the only ones to distribute metal earth in France.

I did not receive the product that I ordered. I have been in contact with customer service and I anticipate the problem will be resolved.

3 months waiting for the parcel ... And the article page guaranteed delivery within 3 days ...

a damaged product arrived, and after I reported it, it's been over 2 weeks and I still haven't heard anything

The site is simple, clean and gives confidence in the purchase. However, the item I received (a model) was already open when I received the package... In terms of after-sales service, it's been 3 weeks of email exchanges... to find out what the problem is, send a photo... then I'm offered a replacement, but once again I have to send a photo + item number + after-sales service form to fill in with my name and the reason, and finally I'm offered a credit note or a refund, but not the new item, so I'm still exchanging emails and I almost feel like giving up and ordering from another site... (The accessories I ordered were all of the expected quality and packaged... unopened, hooray...)

Order never arrived. After more than 2 months of waiting, I requested a refund. I have been waiting for this for over 2 months now

when i received my order in the envelope the sable brush no 00 was unusable. the bristles were crushed because the protection was no longer there.BIen REGRETABLE

Delivery time far exceeded.

Took an awfully long time for the article to arrive

Having made 2 purchases for 2 orders on the same day and within minutes of each other I asked if it was possible to pay only a shipping cost. Negative response. I had already made other purchases but do not think I will make any more.

avoid , partial refund never received , primary customer relationship ...........

GOOD, FAST, BUT THE PACKAGING IS FAR TOO SLIM, THE BOX IS DEFORMED!

it will depend on the answer of 1001 hobbies!

I placed the order thinking that the two SBD s were 1:72 scale... But they are 1:48. And the web did not specify anything. Too bad.

Came Late and Shipped with "La Poste" Instead of Eco Delivery

The order arrived safely.
As for the rest, I'm waiting for the rest of what I asked for.
Small problems of communication, prices and articles "in stock" but which I think are with subcontractors with 1001Hobbies work. I'm waiting for the rest of my order and to see if this site is serious. Their address is still in Paris even though they've moved. That can happen.
I hope I've answered some verified questions. And may our future relations be good. Otherwise, it's a good merchant site, despite a few minor problems which I hope have been resolved. To be seen in the future.
Thank you for the opportunity to give my opinion. Pierrelebelgeapau.

difficult to find what you're looking for

Waiting more than 1 month to receive a refund of 11.57 euros is unfortunate.

Order not received. After five weeks of waiting, enough was enough. No replies to multiple emails. Got money back, because I paid happily with PayPal. I absolutely recommend against this seller.

Delivery time too long and no information about it

Xxxx

I never received the boxwood barrels I paid for. Nor was I contacted again about this problem (even by e-mail).

Deductions "only" because of delays; once because a delivery was forgotten several days/week; an article was declared as available and could then only be delivered 14 days late. Value for money very good; quality very good. Store is reputable, with partial delivery delays.

Although I was kept well informed of postage tracking etc my order took a long time to arrive.

A real nightmare. They take a long time to deliver what they say they have in stock first hand. But the worst thing is that a cancellation of an order of more than 100 € I had to resort to the OCU after a month of purchase to make me the refund. I do not recommend this website at all. They are also the most expensive by far after having discovered other specialized online stores. My recommendation... Flee, you fools!

Did not send me the correct sheet--wrong scale--not the sheet number I ordered. I'm out 50 bucks.

Poor reception and the person I spoke to didn't want to understand the poor quality of the Revell pots.

My order was placed on February 20 and has just been dispatched (expected delivery date April 12). One item was not in stock, so the order was not delivered (but the amount was debited). The most shocking thing is that apart from an initial message (10 days after the order) saying that the preparation of the delivery had been delayed, I received no information, and was obliged to repeat the process to have the order (without the offending item) delivered to me. I was given a voucher for the missing item rather than a refund. I don't think I'll be using this site again, I don't like the way it works.

Waiting for my order for over 1 month, while everything was in stock when I ordered! To finally receive only half and a voucher for the value of my missing order, I'm not even reimbursed!!!! It's a disgrace! My 1st order took more than 15 days to arrive! I'm not talking about your shipping costs for such long services!!! Sincerely

Having waited all these weeks for this product, when it arrived it was the wrong one. What a useless company you are. As soon as I saw the springs you sent I binned them

purchased 2 model boat kits. one had no English instructions. and i am still waiting for them. this company are in france and not the uk. So expect duty to be paid . I had to pay £65 . would i use them again ? No.