English 
V
Rating: 1 out of 5
They let me order a product that was out of stock then only offered store credit. Had to demand a refund.
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
1 month to receive my order
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G
Rating: 1 out of 5
Still nothing received and did pay..... Looks a bit like fraud.....
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C
Rating: 3 out of 5
It took an awful long time to arrive, your carrier or the agreement you have with them seems bad to me, I bought another product through ALIEXPRESS and it arrived from France in three days.
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A
Rating: 3 out of 5
Delivery a little long due to product not being available...prices of rc items a little expensive
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A
Rating: 3 out of 5
The first two deliveries were perfect. For the 3rd, I've been waiting for 13 days (order placed on 11/01) and only received information on 21/01.... One item was advertised for immediate delivery but ended up being out of stock.
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A
Rating: 3 out of 5
My opinion in two points: 1 the scale model. Nothing to complain about, it's exactly what I ordered. 2 the delivery time. A long, long time... I ordered it... last year!
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G
Rating: 3 out of 5
Ordered 5-1 and delivered 18-1
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A
Rating: 1 out of 5
Items advertised as available at time of order and then out of stock. Do not keep informed. Not very responsive to emails. When the order finally arrived, one item was missing. I had to file a claim to get a reply telling me I would be reimbursed because the item was unavailable. If I hadn't complained, I wonder if I would have had a refund, which to this day hasn't happened! They were gifts for Christmas... I will never order from this site again.
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C
Rating: 1 out of 5
I have NOT received my order yet and it has been a month since it was shipped, when will it arrive? I have sent emails asking for an explanation, replied despite this survey and no one has contacted me Can you give me an explanation Thank you.
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G
Rating: 1 out of 5
Order never received
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G
Rating: 3 out of 5
The website itself is not bad, but the commission could be better, I did not get a response when I asked where my order stayed, eventually I did receive my order after 3 weeks. It looks like it is a site from the netherlands but turns out to be from france.
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C
Rating: 1 out of 5
Not a very serious company.
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V
Rating: 1 out of 5
No communication during order process, nobody returning emails whilst trying to contact customer services. Be careful of measurements for things on the site aswel as I bought the wife a purse after reading the measurements and it ended up been a good 3cm bigger than stated.
G
Rating: 1 out of 5
My set never arrived, I am now really disappointed in this store
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A
Rating: 1 out of 5
Order made on 5/01 and still not received. The site does not respond to email or phone. This is my first order and certainly my last.
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A
Rating: 1 out of 5
I ordered 11 jars of model paint, paid and received only 2 jars!!!
After trying to get in touch on the phone with the lines still busy, I sent an e-mail to which I hope to get an answer...
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After trying to get in touch on the phone with the lines still busy, I sent an e-mail to which I hope to get an answer...
V
Rating: 3 out of 5
The only issue that I had was with the M4A3E8 Sherman Thunderbolt IV. Upon receiving it and opening the box I noticed that one complete Sprue (B Sprue) was missing.
C
Rating: 1 out of 5
My shipment was lost and after 8 messages and 45 days they have informed me that they will refund my money.
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A
Rating: 1 out of 5
Ordered early December, still nothing received
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A
Rating: 1 out of 5
Order never received, no one answers emails or phone calls.
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V
Rating: 1 out of 5
I placed an order, which I have received, only to discover that I was debited 3 times, for the same order. My bank is sorting this out but because of this experience I very much doubt that I will be placing a order again with you.
A
Rating: 1 out of 5
Disastrous an order which on the site is announced delivered in the 15/20 day and as soon as one goes to see the site 10/15day for later the product is shifted of as many day result the gift which I was to make was not received with temp, one said to me that finally the product would never arrive at the store or in X months (there were two games dungeon dragon) I had to cancel my order.... Very disappointed
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C
Rating: 1 out of 5
Not at all satisfied. You place the order, they don't inform you that they don't have it in stock, you pay 13€ for shipping and it takes 30 days for the package to arrive. What a pity.
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G
Rating: 1 out of 5
Had to wait a long time for order. 9jan and 10 Jan ordered and 21 Jan within I find very long
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V
Rating: 3 out of 5
Very good offer in the store. Unfortunately, the packaging is inadequate and the goods are inadequately protected against damage, especially when traveling across borders. The delivery times are comparatively quite long >2 weeks.
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A
Rating: 1 out of 5
I did not receive my order in full on January 10, 2022. On January 14, 2022, I made a sworn statement that I had not received my order in full. I also enclosed a copy of my order, specifying the missing products. To date, Friday 21 January 2022, I have still not received all my products. As a 1001 HOBBIES customer, this is the first time this has happened. I hope to receive the remainder of my order very soon.
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V
Rating: 1 out of 5
Never again.
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V
Rating: 1 out of 5
Two things pre-ordered. One for the beginning of December, the other for August this year. When the first item was marked as available in the store and nothing happened, I sent a support request asking if the goods would only be delivered when the second item was also available. I got the answer that they were sorry, the first item was no longer available. Six weeks later, it is still in the store as immediately available. At least the cancellation of the order went smoothly, even if it took a long time.
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A
Rating: 1 out of 5
Fast delivery in 48H, it's been more than 10 days since I ordered for the first time from them and unfortunately nothing received, the payment was debited in 48H however, big disappointment.
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A
Rating: 3 out of 5
I understood that you had a problem, so we'll see about the next order for a real and, I hope, more than positive opinion.
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A
Rating: 1 out of 5
Order dated November 21 still undelivered and no response to my requests.
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C
Rating: 1 out of 5
I placed an order in December, which said that it would be at home in 6-7 days and after spending those days waiting for a month, in the end I gave up waiting because they do not even know when it will arrive. I am waiting for a refund
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A
Rating: 3 out of 5
I'm 1 bit disappointed with the delivery time. I placed my order before January 1, 2022, and the package arrived on January 20.
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A
Rating: 1 out of 5
Very bad shipping time
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V
Rating: 3 out of 5
Long waiting time for ordered items 3 months. Problem solving okay.
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A
Rating: 1 out of 5
As efficient as ever... thank you
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A
Rating: 3 out of 5
Nice site but delivery time a bit long. Product conforms.
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A
Rating: 1 out of 5
Order still not received!!! No explanation and no idea when I might finally receive my items.
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A
Rating: 1 out of 5
The order was not placed on the 17th but on the 7th, and was not processed until the 17th.
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