Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Wasn't informed from the start about import fees and still being charged VAT also so that was a downer. But the refund process was quick and the one and only time I had to speak to the team it was dealt with quickly professionally and the lady was lovely. Just the whole journey as a whole was disappointing
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Verified Buyer
Rating: 1 out of 5
following a purchase from 07/09/2021
Still not received my order valued over £160 since last July 2021 and had no info
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Verified Buyer
Rating: 1 out of 5
following a purchase from 22/12/2021
I made 2 separate orders, the first turned up. In my account it says the second order was added to the first, but I haven't received it and they have still charged me a large postage cost for each very small item. I have emailed them and had no response.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 17/12/2021
Been waiting for a refund for nearly 3 weeks and still no sign
Response from 1001hobbies
Hello , The refund was made on the 16/01/2022 Depending on the bank this could take several days We thank you for your patience and comprehension Best regards Zineb
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 10/12/2021
The model car was different from what was ordered ,plus the wheels were broken
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
following the purchase of a model that I returned without opening the package (because the person had bought the same model ...) I bought another model while waiting for the refund of the first since 07/12 no refund no news and unreachable by phone .... for purchases fast delivery but returns is something else
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2021
Shipping takes too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2022
It's a shame the paints aren't included.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 15/12/2021
Bad experience with this company and customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2021
Hello, I'm happy with the service except for one thing... I'd like to get in touch with you to send the remote control car back to you because the reverse gear works very badly, roughly one out of 10 times, but it's impossible because I can't find a way to contact you on your website. What should I do?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2021
Order incomplete, boat not possible to assemble waiting for supplier no news since 25/12; customer service replied but for the moment I have no solution. So I can't give you the highest mark, but the order went well, the package was well packed and received in ten days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2021
Delivery time too long. A date should be given if shipment cannot be made immediately.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2022
Fast delivery, shame to have to pay to use PayPal, and to advertise free delivery only to end up charging for it, it's a bit average.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 27/11/2021
Super bad I ordered something November 27 and it is now January 6 and still have nothing and if you send them a message they send weeks later that they will come tomorrow or the day after even though it is not coming so want me money back!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2021
I paid 2 x the order. I explained my problem. All I received in return was an automatic official letter...
I still don't know why I received an email with a request to pay. for another order no. and so I paid 2 x....
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Verified Buyer
Rating: 3 out of 5
following a purchase from 15/12/2021
I purchased a gift at 1001hobbies.com. The gift was mailed to my address instead of the shipping address. I paid extra for gift wrap, and the wrapping looked like it was just an old newspaper, loosely taped together, very sloppy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2021
Order took a very, very long time to be sent. Impossible to reach by phone and ship reply by email. It was for a Christmas present and received in January...Not very satisfied. Otherwise, lots of choice on the site and the items are very pretty.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2021
Hello .... for navigation and choice, no problems ...... then it spoils model ordered December 12 and delivered December 30 .... (indicated in stock) for a Christmas gift it's a failure I sent 2 emails to get information and received a standard response without information or customization very very disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/12/2021
I had to cancel the order for 2 models and I still haven't been reimbursed!
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 19/12/2021
The company service worked well, delivery was complete but unfortunately delayed several times. It is unacceptable that the parcel was simply left on the street in front of the house without any notice, making it accessible to third parties. Several deliveries have already been lost in this way. The delivery service is beneath contempt and therefore in the bottom drawer. Something like this makes me think very critically about my customer relationship in future and possibly not order anything else.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 12/12/2021
My order was damaged
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Verified Buyer
Rating: 1 out of 5
following a purchase from 28/11/2021
I wrote back to ask about the problems I had to no avail. 1 part was the wrong part number (worthless) 1 part (universal model stands) broke as soon as I inserted the upright (worthless) the 3 model was as advertised. Is bad enough the product is wrong or instantly defective, but no reply to the issues?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2021
sorry, but absolutely useless!
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 12/12/2021
I had ordered something for my son for Christmas. Unfortunately, what I ordered (two bending figures) didn't arrive on time. There was also no information that the goods were not in stock. Only on request was there a corresponding and quick response (hence the one Steen!). Unfortunately, there was also no response to my e-mail that I was canceling the shipment because it would not arrive on time. If you order there as a guest, it doesn't seem to be important for 1001Hobbies and a return doesn't seem to be desired either...
Let's see what happens next... Personally, I won't be ordering here again.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 12/12/2021
Man man sent from France (I hate this anyway don't put .nl on your website). Weeks in transit. Christmas vacations over. Just shitty. Once and never again!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2021
Very bad description of the product, not received what I thought I had, expensive for what I received, delivery time interminable and a deliveryman who does not find the address of the relay! really disappointed
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 11/12/2021
Very bad experience. They did not meet the expected delivery time, they did not deliver the personalized message for which I had paid extra for, and icing on the cake...they delivered a product in a different language than the one stated in the product name on their website. Also, I feel like they are bad in that they do not provide a way to be able to contact them: their phone numbers are turned off and emails are answered days if not weeks later. I am now waiting for a response to receive a refund considering the scam they pulled on me...but clearly I am being ignored. Strongly not recommended!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2021
Order processing time to be improved.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 07/12/2021
Received the wrong goods. Very unprofessional customer service. Received replies in three languages via email and had to explain several times what went wrong. Communication impossible.
No refund to date.
Be very careful when buying here.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2021
Order took far too long to arrive! Otherwise good online site!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 10/12/2021
Ordered a JagdPanther 1/35 scale model and about a month later I received a USN F-14A. 1/72 scale model. Don’t order from 1001Hobbies. I recommend ScaleHobbyist.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2021
I'm extremely disappointed by the order, which was delivered to me very late in the day. In fact, I dare say that it's quite simply a scam!!! The model I received, which cost me almost 100 euros, cannot be worth, in my opinion and comparing this product to something similar, can only be worth 20 euros. It seems inconceivable to me that specialists like you didn't realize this...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2021
Hello, I have sent you several complaints. You still haven't replied. Faulty lamp whose bulb burned out the same day, burning the socket. The replacement bulb also burned out. Should the item be replaced, refunded or repaired? I don't dare plug in this lamp anymore (fire hazard?). Thank you for your reply. Sincerely
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Response from 1001hobbies
Hello , We are still waiting for the product to be returned to us in store , once received , we will make the refund directly Sincerely 1001 Hobbies team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2021
Very disappointed.... Package ordered on 15/12 received on 30....
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Response from 1001hobbies
Hello , We would like to apologize for this incident , the holiday period was unfortunately very complicated , and delays longer than usual We renew our apologies and thank you for your understanding Sincerely 1001 hobbies team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2021
Very disappointing. Package poorly protected. Deteriorated. Boxes folded in accordion. Order returned. Not used. Second-hand items.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 08/12/2021
Everything was fine. Except for the shipping that took a while. And I bought twice by mistake and one shipment did not give me the option to return and they sent me twice the same order.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 14/12/2021
Extremely long deliveries
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 10/12/2021
Pretty poor communication, no response to my emails for over two weeks, goods only arrived after almost three weeks! Other providers manage the same in three days!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2021
When you can't find out where the package you sent is, and it gets lost along the way, you're not selling! When they tell you that you have to wait 15 days maximum to be reimbursed, and two weeks later they tell you that there's no claim on your file, it's a disgrace! don't buy from them, they're really incompetent! you'll have understood, I'm very disappointed!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2021
I placed my order on 4/12 to receive it in time for Christmas, my order was late... It still arrived before Christmas (on 24/12) but unfortunately I wasn't there to collect my parcel...
On the other hand, I had almost 0 information on the whereabouts of our parcel, which I find very unfortunate and annoying.
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