Customer reviews of 1001hobbies

The product was fine, but did not arrive in time for Christmas Day. I was warned that there was going to be a delay and asked for confirmation if it was not going to arrive in time to buy something else..... There was no reply and it did not arrive in time.

The package did not arrive in time for Christmas and I had to buy another gift.

The parcel numbered 6A22653865676 COLISSIMO never arrived in the letterbox. However, the Post Office mentioned delivery on December 28 in the letterbox...

I am missing an order I have been sent the same order twice.

They should communicate the non-existence of the requested material, to give the option to cancel it and expedite the shipment of the material that they do have in stock.

Finding products from your suppliers is too slow, as is shipping. The products for sale are great and from many brands.

I am missing a part of the order and no one is responding to me about it. It's been 20 days now.

I went to the store in Paris 11 and was told that the item I wanted could only be purchased on the site! Order placed on the site on 16/12, payment made immediately. The available product was to be received within 2 to 4 days. Payment requested a second time on 18/12. Not having received proof of the 1st payment, I paid a second time to be sure of receiving it for Christmas. As a result, my order was counted twice (article and postage) because the 1st payment had been made! I was to receive my parcel before Christmas but then the product was no longer available! I sent messages and tried to call without any reply!
Having received nothing for Christmas, I called and finally got an answer! I asked for the order to be cancelled and reimbursed! The same day, I got a message telling me that the parcel was in my box, while a message told me that the product was still being restocked!
I'm willing to be understanding, it was Christmas, you were swamped, there's Covid, delivery times are hard to meet ... I'm not satisfied with this purchase and I do not recommend buying on your site!!!!

Happy with the product but disappointed with the packaging of the model and the utensils, which were delivered loose in the box...

Very slow shipping, over a month, despite the item being in stock at purchase. Plastic item as described.

No one answers my calls. Delay too long (almost a month to receive my package) they sent my package in a mailbox that was not mine in another address and items that were not in stock but marked as available. To be avoided!

Unfortunately, I relied on "first impressions" here. My sister arrived with an idea for a Christmas present at almost the last minute. The item she bought had a delivery time of 2 to 4 days. I therefore expected the gift to arrive by post on 22.12 at the latest. In fact, it took a whole 9 working days before it arrived. If you look at the information on this page, it also states a time of between 7 and 9 working days. Exactly 1 working day elapsed between the parcel being handed in and me receiving it. This means that the shipping process, originally 2 to 4 days, actually took 7 working days. That may not be a problem in itself, but if you visit your family on the 24th and are therefore not at home to accept and hand over the parcel, it's really stupid. Why isn't the 7 to 9 day delivery time mentioned when ordering, then I would have decided not to order here, but that's probably the problem. I would have spent my money with someone else. It's a shame that there is this lack of transparency.

I ordered a fishing boat and found an item with 2 boats in the same parcel. The length, and I think the only one in the description, was that of the 14cm parcel and not that of the boats because they are only about 5cm long.

Received the wrong model you guys sent me a Tank not F-14A

what I received does not match what I ordered, I still sent you a clarifying email. I look forward to hearing from you

Stated 5-8 days delivery time, but it got much later. Can always be a little later due to the holiday rush, but this late is not really neat. At ali express where you guys get it I probably would have gotten it earlier. Needed it quickly for a joke and now it was so much too late

not enough color details not enough gloss and not enough choice

I would have liked to have been notified earlier of stock shortages and not have to wait 1 month for delivery.

bonjour le service commande et expédition fonctionne relativement bien mais le service COMUNICATION est a revoir totalement je passe commande le 18/12 pour le 24/12 le 23/12 je reçois un message m'expliquant que ma commande est seulement "en préparation" du coup je vous répond par un message peu agressif car déçu et le demain matin m'on informe que mon colis m'attend dans mon point relais! doc in 12 hours you finalized my order, you deposited it with the carrier mondial relay and this one delivered it to my village you are magicians of internet sales!!! finally the main thing is that my grandson got his gift on time thank you

transport costs:grayuit or paid

Amazing that a company that seeks so much feedback is so poor. Goods shown as in stock weren't, emails to customer service were ignored. Over a month from ordering to receiving my goods. Funniest thing was after leaving feedback on another site and making it clear I would never order from this company again, they sent me a code for a whole 10 euros off my next order!

Delivery time too long and sales service not great.

Very slow delivery

We wanted this kit for a Christmas present but the kit came in a box that had been crushed when it had been packed. So it is not a satisfactory present.

I received my goods but 1 of these is not working and I am not getting any response to this from the website.

Happy with my order. But disappointed by the packaging which I paid 2.50 € to have an unfinished package, it lacks at least 20 cm of paper so we see the inside of the gift ... I am forced to redo it

Reasonable website. Product good; price good; delivery very slow

Slotted plexiglass protective box...

Order arrived on time and everything was correct. However, tracking the package through the track and trace was impossible. Through the link we ended up on a French website, where there was no translation. This made receiving the order a bit messy.

Order of November 9th sent on December 17th....Nothing to add:::

Slightly long order preparation time

The Roco model ordered arrives late, after two false delivery announcements by the SDA courier chosen by 1001 Hobbies for delivery.When the 'order arrives it does NOT work.I am forced several times to open it to check the contacts on the wheels.After each verification it works fine, but only for a short time. On the third verification it does NOT work anymore. I am forced to have the ordered locomotive repaired at my expense. LAST EXPERIENCE WITH 1001 HOBBIES who NEVER answers the contact phone 02124120034

Correct products. Delivery time and cost far too long and too high.

A disaster. They made a mistake in sending me the product. In order to return the product I had to call several times and there was never anyone who spoke Spanish. In the end they sent me a return label. After three weeks I am still without the product and without my money back. I will not buy from this site again and I do not recommend it.

I was really happy at first with the delivery time, but once I had the parcel in my hands, I realized that I had not at all received the product corresponding to the visual, nothing to do with it, I'm really disappointed...

Missing a certification of the miniature aircraft (statement 130 of this miniature) no document .fabrication !!! Disappointed

I am satisfied with the speed of delivery of the package, but very disappointed with the quality of service concerning the implementation of gift wrap and gift message, service charged 2 €50, I had to redo the gift wrap and no message, fortunately I received the package instead of shipping it to the person concerned by the gift, I would have been too ashamed...

I did not receive my order very disappointed

The order does not correspond to what was described as 125 sheets and I have received 10 sheets.

Although I paid the maximum shipping price for delivery within 48 hours, the parcel was delivered 7 days later. In conclusion, I will no longer order from 1001Hobbies.