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A
Rating: 3 out of 5
Very long lead times (3 weeks to receive the item). Collection point changes at the last minute and further away than the one chosen.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 277 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 3 stars
Reset filtersG
Rating: 1 out of 5
Hello good morning I received the first broken item (inside its BROKEN packaging), I requested the change to where to return it and I never received a response from the page, I bought the item again and I received the product with the original packaging very broken, what a coincidence (? ), unfortunately it could not be the gift, have a merry christmas
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A
Rating: 1 out of 5
Broken item in the packaging and no one is answering me...
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A
Rating: 1 out of 5
I am very dissatisfied with your logistics because I waited 1 month before contacting you because my parcel remained all this time in preparation. The response from your service is just infamous, "you have to wait" no explanation, no excuse nothing. The response of your service is just infamous, "you have to wait" no explanation, no excuse nothing. And strangely 2h after my package is in shipped status. Thank you for improving your customer service.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 3 out of 5
The articles are very good and of good quality but the delivery times are far too long.
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C
Rating: 3 out of 5
order took a long time to arrive
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A
Rating: 3 out of 5
Average delivery. Package damaged. 1 box damaged inside with broken figurine parts.
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A
Rating: 3 out of 5
Preparation a little long
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A
Rating: 3 out of 5
The prices are attractive, I easily found what I wanted. The big negative point was the delivery time. We've got out of the habit of having to wait 15 days. If this had been specified, I would have been more reassured, as I didn't know the site and was afraid of a scam. Next time I'll do it in advance....
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G
Rating: 1 out of 5
Very slow
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A
Rating: 3 out of 5
I was expecting my order within the number of working days, which largely corresponded to my planned birthday. Unfortunately, after 10 days, I still hadn't received my parcel, which meant I had to urgently buy a new gift from a store, resulting in a budget that had doubled... This made me a little angry... Thank you hobbies, you've just lost a customer....
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G
Rating: 3 out of 5
Rather long delivery time of 11 days. Received several emails in French.
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V
Rating: 1 out of 5
Terrible experience, sent a used item despite being sold as brand new! Contacted the seller but got a sarcastic response but was then ignored despite emailing several times. no return or refund feel like I've been robbed. Avoid at all costs
A
Rating: 3 out of 5
The site is easy to navigate. Delivery was a little slow but fortunately arrived before Christmas.
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A
Rating: 1 out of 5
Delivery 3 weeks after order and no excuses...
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Response from 1001hobbies
Dear customers, Thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 32 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically in stock in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at this time. Thank you for your understanding. Have a nice day!
A
Rating: 3 out of 5
Product shown as available on website. Waiting because product not in stock. Fortunately this is only a hobby.
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A
Rating: 3 out of 5
Satisfactory navigation and service, it's the paint product that makes Humbrol unreliable.
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A
Rating: 3 out of 5
Products impeccable but order arrived late, compared to what the site advertised, in terms of lead time.
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A
Rating: 1 out of 5
Ordered an advent calendar on november 21st, which arrived on december 10th! No respect of the indicated deadlines and no answer to the ..... email.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the service and quality we offer. We have sent you an email with a return form to allow the return and therefore its refund because we did not have the product in stock, we regret this incident and apologize. We invite you to send us an email at [email protected] Have a nice day 1001hobbies customer service.
V
Rating: 1 out of 5
Out of stock. Chased numerous times just to be told it’s coming, then promised to reimburse me but never got my money back. PayPal had to compensate me but only to 2/3 of its value. Do not trust this company.
G
Rating: 1 out of 5
Order not received
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G
Rating: 3 out of 5
Delivery took a little, long 2 weeks
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C
Rating: 1 out of 5
12 days to receive an order, it will arrive sooner if you walk.
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C
Rating: 1 out of 5
They gave me a gift card that never arrived, in the end after complaining, they gave me a code. When paying with a code, the amount of the code is deducted before calculating the shipping costs, so it penalizes. In addition, from the day of the order and payment to the reception it has been 3 weeks (November 18 to December 9, having left the package on December 3) prices above the online sales giant and much longer delivery times (and paying for shipping).
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A
Rating: 1 out of 5
The package did not arrive
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V
Rating: 3 out of 5
Model delivered with damaged box and with missing instructions…
I could not determine if any other items were also missing..
I agreed to accept a store credit but every time I try to use it with another purchase it is rejected.
Buying from this company is problematic and not a good experience.
I could not determine if any other items were also missing..
I agreed to accept a store credit but every time I try to use it with another purchase it is rejected.
Buying from this company is problematic and not a good experience.
V
Rating: 1 out of 5
Delivery took 4 weeks and one item has still not been delivered.
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A
Rating: 3 out of 5
Service a little too long. Package received torn, missing 1 small can of paint.
Best regards. G.Corbaz
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Best regards. G.Corbaz
A
Rating: 3 out of 5
The parts are a lot, remember!!! The instruction manual all in German and difficult to undertake.... You see whether to order or not....
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G
Rating: 3 out of 5
The order took a very long time to arrive, arrived too late for parcel night unfortunately.
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G
Rating: 1 out of 5
They sent the wrong thing with the sticker for the correct thing on the box and now say they sent the correct item.
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A
Rating: 3 out of 5
the packing carton was too small! (result: the model's box crushed). So to sum up: no attention to shipping logistics = 0 points!
This is a model with fragile components. Sincerely
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This is a model with fragile components. Sincerely
A
Rating: 3 out of 5
We're going to place a new order... being patient...
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G
Rating: 3 out of 5
Package is sent with a French non-working track and trace and is relatively long in transit. Products are to your liking though.
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A
Rating: 3 out of 5
Hello, I've been to your site several times, it's complicated to do searches, it's easy to find yourself in sections you don't want. Nothing to say about the layouts, but the filters and so on, it's not the easiest site. Best regards.
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G
Rating: 1 out of 5
I am still waiting for my order !!!!!!
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A
Rating: 3 out of 5
Delivery takes too long. And I would like the size of all your models to be indicated in centimeters, not in scale. Everything else is fine.
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A
Rating: 3 out of 5
Delivery times not respected, waiting too long I waited 2 months, because some suppliers, but in this case, please indicate on your site, unavailable, instead of indicating 4 working days!
so I would have ordered later!! some elements were missing, which I had ordered with paint that I had to buy elsewhere, on the other hand customer service is very courteous, and fast, which answered me where my order was. The paint, I have it in duplicate, it was expensive, I could not wait.
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so I would have ordered later!! some elements were missing, which I had ordered with paint that I had to buy elsewhere, on the other hand customer service is very courteous, and fast, which answered me where my order was. The paint, I have it in duplicate, it was expensive, I could not wait.
A
Rating: 3 out of 5
Ordered and arrived undamaged. Packaging great to protect the product. Only downside, lack of communication between order placed and delivery time not so fast. Needs improvement.
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A
Rating: 3 out of 5
Plenty of choice, but excluding special offers, the items are much more expensive than other model sites. Fast delivery, however
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