1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Amazing that a company that seeks so much feedback is so poor. Goods shown as in stock weren't, emails to customer service were ignored. Over a month from ordering to receiving my goods. Funniest thing was after leaving feedback on another site and making it clear I would never order from this company again, they sent me a code for a whole 10 euros off my next order!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2021
Delivery time too long and sales service not great.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 08/12/2021
Very slow delivery
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Verified Buyer
Rating: 3 out of 5
following a purchase from 16/12/2021
We wanted this kit for a Christmas present but the kit came in a box that had been crushed when it had been packed. So it is not a satisfactory present.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 30/11/2021
I received my goods but 1 of these is not working and I am not getting any response to this from the website.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2021
Happy with my order. But disappointed by the packaging which I paid 2.50 € to have an unfinished package, it lacks at least 20 cm of paper so we see the inside of the gift ... I am forced to redo it
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 01/12/2021
Reasonable website. Product good; price good; delivery very slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2021
Slotted plexiglass protective box...
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 14/12/2021
Order arrived on time and everything was correct. However, tracking the package through the track and trace was impossible. Through the link we ended up on a French website, where there was no translation. This made receiving the order a bit messy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2021
Order of November 9th sent on December 17th....Nothing to add:::
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2021
Slightly long order preparation time
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 09/12/2021
The Roco model ordered arrives late, after two false delivery announcements by the SDA courier chosen by 1001 Hobbies for delivery.When the 'order arrives it does NOT work.I am forced several times to open it to check the contacts on the wheels.After each verification it works fine, but only for a short time. On the third verification it does NOT work anymore. I am forced to have the ordered locomotive repaired at my expense. LAST EXPERIENCE WITH 1001 HOBBIES who NEVER answers the contact phone 02124120034
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2021
Correct products. Delivery time and cost far too long and too high.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 19/11/2021
A disaster. They made a mistake in sending me the product. In order to return the product I had to call several times and there was never anyone who spoke Spanish. In the end they sent me a return label. After three weeks I am still without the product and without my money back. I will not buy from this site again and I do not recommend it.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2021
I was really happy at first with the delivery time, but once I had the parcel in my hands, I realized that I had not at all received the product corresponding to the visual, nothing to do with it, I'm really disappointed...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2021
Missing a certification of the miniature aircraft (statement 130 of this miniature) no document .fabrication !!! Disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2021
I am satisfied with the speed of delivery of the package, but very disappointed with the quality of service concerning the implementation of gift wrap and gift message, service charged 2 €50, I had to redo the gift wrap and no message, fortunately I received the package instead of shipping it to the person concerned by the gift, I would have been too ashamed...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2021
I did not receive my order very disappointed
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 10/12/2021
The order does not correspond to what was described as 125 sheets and I have received 10 sheets.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2021
Although I paid the maximum shipping price for delivery within 48 hours, the parcel was delivered 7 days later. In conclusion, I will no longer order from 1001Hobbies.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
Very long lead times (3 weeks to receive the item). Collection point changes at the last minute and further away than the one chosen.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 30/11/2021
Hello good morning I received the first broken item (inside its BROKEN packaging), I requested the change to where to return it and I never received a response from the page, I bought the item again and I received the product with the original packaging very broken, what a coincidence (? ), unfortunately it could not be the gift, have a merry christmas
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2021
Broken item in the packaging and no one is answering me...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2021
I am very dissatisfied with your logistics because I waited 1 month before contacting you because my parcel remained all this time in preparation. The response from your service is just infamous, "you have to wait" no explanation, no excuse nothing. The response of your service is just infamous, "you have to wait" no explanation, no excuse nothing. And strangely 2h after my package is in shipped status. Thank you for improving your customer service.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2021
The articles are very good and of good quality but the delivery times are far too long.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 30/11/2021
order took a long time to arrive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2021
Average delivery. Package damaged. 1 box damaged inside with broken figurine parts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2021
Preparation a little long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2021
The prices are attractive, I easily found what I wanted. The big negative point was the delivery time. We've got out of the habit of having to wait 15 days. If this had been specified, I would have been more reassured, as I didn't know the site and was afraid of a scam. Next time I'll do it in advance....
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 26/11/2021
Very slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
I was expecting my order within the number of working days, which largely corresponded to my planned birthday. Unfortunately, after 10 days, I still hadn't received my parcel, which meant I had to urgently buy a new gift from a store, resulting in a budget that had doubled... This made me a little angry... Thank you hobbies, you've just lost a customer....
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 02/12/2021
Rather long delivery time of 11 days. Received several emails in French.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/11/2021
Terrible experience, sent a used item despite being sold as brand new! Contacted the seller but got a sarcastic response but was then ignored despite emailing several times. no return or refund feel like I've been robbed. Avoid at all costs
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
The site is easy to navigate. Delivery was a little slow but fortunately arrived before Christmas.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2021
Delivery 3 weeks after order and no excuses...
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Response from 1001hobbies
Dear customers, Thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 32 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically in stock in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at this time. Thank you for your understanding. Have a nice day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2021
Product shown as available on website. Waiting because product not in stock. Fortunately this is only a hobby.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2021
Satisfactory navigation and service, it's the paint product that makes Humbrol unreliable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2021
Products impeccable but order arrived late, compared to what the site advertised, in terms of lead time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2021
Ordered an advent calendar on november 21st, which arrived on december 10th! No respect of the indicated deadlines and no answer to the ..... email.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the service and quality we offer. We have sent you an email with a return form to allow the return and therefore its refund because we did not have the product in stock, we regret this incident and apologize. We invite you to send us an email at [email protected] Have a nice day 1001hobbies customer service.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/11/2021
Out of stock. Chased numerous times just to be told it’s coming, then promised to reimburse me but never got my money back. PayPal had to compensate me but only to 2/3 of its value. Do not trust this company.
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