Customer reviews of 1001hobbies

Order not received

Delivery took a little, long 2 weeks

12 days to receive an order, it will arrive sooner if you walk.

They gave me a gift card that never arrived, in the end after complaining, they gave me a code. When paying with a code, the amount of the code is deducted before calculating the shipping costs, so it penalizes. In addition, from the day of the order and payment to the reception it has been 3 weeks (November 18 to December 9, having left the package on December 3) prices above the online sales giant and much longer delivery times (and paying for shipping).

The package did not arrive

Model delivered with damaged box and with missing instructions…
I could not determine if any other items were also missing..
I agreed to accept a store credit but every time I try to use it with another purchase it is rejected.
Buying from this company is problematic and not a good experience.

Delivery took 4 weeks and one item has still not been delivered.

Service a little too long. Package received torn, missing 1 small can of paint.
Best regards. G.Corbaz

The parts are a lot, remember!!! The instruction manual all in German and difficult to undertake.... You see whether to order or not....

The order took a very long time to arrive, arrived too late for parcel night unfortunately.

They sent the wrong thing with the sticker for the correct thing on the box and now say they sent the correct item.

the packing carton was too small! (result: the model's box crushed). So to sum up: no attention to shipping logistics = 0 points!
This is a model with fragile components. Sincerely

We're going to place a new order... being patient...

Package is sent with a French non-working track and trace and is relatively long in transit. Products are to your liking though.

Hello, I've been to your site several times, it's complicated to do searches, it's easy to find yourself in sections you don't want. Nothing to say about the layouts, but the filters and so on, it's not the easiest site. Best regards.

I am still waiting for my order !!!!!!

Delivery takes too long. And I would like the size of all your models to be indicated in centimeters, not in scale. Everything else is fine.

Delivery times not respected, waiting too long I waited 2 months, because some suppliers, but in this case, please indicate on your site, unavailable, instead of indicating 4 working days!
so I would have ordered later!! some elements were missing, which I had ordered with paint that I had to buy elsewhere, on the other hand customer service is very courteous, and fast, which answered me where my order was. The paint, I have it in duplicate, it was expensive, I could not wait.

Ordered and arrived undamaged. Packaging great to protect the product. Only downside, lack of communication between order placed and delivery time not so fast. Needs improvement.

Plenty of choice, but excluding special offers, the items are much more expensive than other model sites. Fast delivery, however

Packaging was very good. Fast delivery too. However, the paint bottles covered with warning labels, which when removed also rip the label off the bottle itself, are not great. I had to re-label all the paints by hand :/

You sent the package without indicating its contents or value on the customs document. As a result, Swiss customs blocked the parcel. I had to send them a copy of the order and proof of payment. This cost me 36.- CHF, so for an order of 53.00 € I paid over 115.- € including delivery and customs fees. Clearly, I'm not going to repeat the experience.

Ridiculously long wait for my order

Hello The deplorable delivery, I was shouted at by the deliveryman, and the model the propellers broke.

Fast shipping, order conforms, but do not validate the delivery with mondial relay! Delivery not in the right place (50km from my home); packaging really destroyed! A bon entendeur !

The time was a little long between the order and delivery, almost 3 weeks. Best regards.

Our order arrived in two instalments - which we appreciated - but with a delay of over a month, which was not expected. Then, thanks to our telephone intervention, we were able to obtain satisfactory explanations. Our satisfaction is mixed.

Incorrect order reception

Actually I am still waiting for my order from over a month ago, how much longer do I have to wait ??

Very bad because they are supposed to have delivered the package to someone other than me.

I paid $45.99 extra for express shipping to make sure the order arrived before I left the address I was at at the time. When I remembered to check, 1001hobbies never sent it. I emailed to cancel the order because I would not be at that address by the time it would arrive - in fact I would be out of the country, but instead of cancelling the order, they happily announced that they just sent it. I complained again after it arrived, explaining again the situation and saying now I have bother a friend and pay international shipping if I want it order. I also said I would never order from them again. So 1001hobbies replied offering me free shipping on my next order! So just a play to get more money out of me instead of compensating me for my extra expenses. Very unpleasant experience and I do not at all recommend this company.

Delivery time far too long !!!!

Only 3 stars because the delivery took a little too long for my liking (and I didn't hear from 1001hobbies during that time) and although the cardboard packaging was undamaged, the box containing the model was damaged, but fortunately the contents were unharmed.

Took 4 weeks for myn package to arrive. Zero communication from their side

I placed an order on the 8th November, and one on the 9th November. One arrived quite quickly the other took over a fortnight to arrive

12 days after purchase I still have not received the puzzle.

I am very satisfied with the service but not at all with the delivery time (25 days!).

the parcel was what I expected but the restocking took a long time

There is poor order tracking... if we don't ask where our items are, we wait without any news... and on top of that, the items are out of stock 4 weeks after placing the order and without any compensation!!!!

delivery leaves something to be desired