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C
Rating: 3 out of 5
The products were as ordered, but it took a week to arrive, one package came perfect and the other completely dented.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 277 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 3 stars
Reset filtersV
Rating: 3 out of 5
Used your website I clearly selected the item I desired but unfortunately there is a mistake with the website so very disappointed this has happened. I also think the website should have a language selection I like France but too much French language on website. More language friendly please!!!
A
Rating: 3 out of 5
Shipping and timing are good, but i find some products completely overpriced!....having chosen an item at the time on the market "out-of stock" I paid, in my opinion, dearly for the exclusivity.....Naturally all with my own knowledge.
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C
Rating: 1 out of 5
They brought the package with the product inside broken and scattered. I have sent several times the photo of the package with the broken product, and I still have not received a solution.
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Response from 1001hobbies
Dear Mr. Dear Mr. As a result of the photo sent, we inform you that we have resent the product. We wish you a good day.
C
Rating: 3 out of 5
I bought a model for more than 60€ and it leaves something to be desired for the price it cost. I paid 6€ for shipping and about 3€ for it to come gift wrapped, and it took longer than estimated (when at the time of purchase no one warned about it or put it on the website, then already put it in the item description), and the wrapping was a crappy wrapping paper with nothing else.
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A
Rating: 3 out of 5
very badly precut figurine.quite disappointed this time
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A
Rating: 3 out of 5
I took the gift wrap option because I'm not the best at making them, but honestly I would have done better!
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C
Rating: 1 out of 5
I am still waiting for an answer on the aircraft's center of gravity (CG very important for flying).
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Response from 1001hobbies
Sir, Thank you for your understanding. Please be informed that we sent you the reply by email 5 weeks ago.
Please email us at [email protected] With kind regards, 1001 hobbies Customer Service.
Please email us at [email protected] With kind regards, 1001 hobbies Customer Service.
V
Rating: 1 out of 5
Unfortunately very bad! I never received the correct invoice, although I contacted them several times by e-mail and telephone. Once and never again.
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A
Rating: 3 out of 5
note on your site when items are not available immediately
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A
Rating: 3 out of 5
I had to wait far too long (almost a month) for my order to be dispatched, even though the product was supposed to be in stock (marked as available)... What's more, the prices weren't very competitive. The main advantage of this site is the wide range of products on offer, which you can't necessarily find elsewhere.
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A
Rating: 1 out of 5
Big delivery problems. Long delivery time, incompetent shipping service, but customer service (Laure) is fighting to rectify the situation.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the service and quality we offer.
Good day 1001hobbies customer service
Good day 1001hobbies customer service
A
Rating: 3 out of 5
I ordered two pots of model paint, one of which was fine, but the other contained paint with a strange texture that was impossible to mix, resulting in a lumpy, non-flowing mass that could not be used.
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A
Rating: 3 out of 5
navigation difficult and not intuitive, everything else ok!
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A
Rating: 1 out of 5
Sale of products out of stock, 3 weeks elapsed between the day of order and the day of receipt
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 3 out of 5
Long waiting period and truck smaller than expected.
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A
Rating: 1 out of 5
Received the day after I ordered, so far so good... I open the box... Pfff Very very disappointed, poor quality model, very succinct, I found the models of my childhood cheap ... On the other hand, I don't think this one is worth the 53 euros paid. Model for children only.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Rating: 3 out of 5
I think it is a good place to buy, my first experience has had some problems but I think they were exceptional and quickly solved when I reported the problem.
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A
Rating: 1 out of 5
No response to e-mails
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We have not received any mail from you, except your payment confirmation.
We invite you to send us an e-mail to [email protected] Good day 1001hobbies customer service.
We have not received any mail from you, except your payment confirmation.
We invite you to send us an e-mail to [email protected] Good day 1001hobbies customer service.
A
Rating: 3 out of 5
Unfortunately very late delivery , after calling customer service they tell me they had not been restocked and could not ship it to me on time . Ok however at least they could have warned with an email about the delay . When they sent it to me it arrived quickly , I hope it does not happen to others .
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Response from 1001hobbies
Hello, Thank you for your email. We apologize for this incident and sorry for the delay. Some products are in stock at our supplier, but unfortunately the destocking time is longer than usual.
Sincerely, Laure
Sincerely, Laure
V
Rating: 1 out of 5
Order arrived quickly, unfortunately one item was missing. Two weeks later something completely different arrived. Wrong article for the description and / or wrong article number. Now I'm getting my money back, even though the correct item would have been available. They must have realized that it was cheaper this way. I will never order here again
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Response from 1001hobbies
Hello, thank you very much for your comment. Your opinion is very important to us. Please send an email to [email protected] to contact our customer service.
Thank you for taking the time, see you soon 1001 hobbies customer service.
V
Rating: 3 out of 5
I didn’t receive an order confirmation email and had to chase for it. Products did arrive but there was an error with it. Asked for a refund and it was one. I would use them again bearing in mind these issues.0
A
Rating: 1 out of 5
Do not reply to complaint e-mails Very long delivery times: mark as in stock items that are then declared as awaiting delivery Do not check that items match orders
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Response from 1001hobbies
Dear Sir, We regret your comment. We have answered all your emails and we thank you for checking your spam. A return form was sent on 04/10/21 for the return of the products.
Please contact our customer service department on 01 79 73 68 76.
We will deal with your concern as soon as possible.
Sincerely 1001hobbies.fr customer service
Please contact our customer service department on 01 79 73 68 76.
We will deal with your concern as soon as possible.
Sincerely 1001hobbies.fr customer service
A
Rating: 3 out of 5
Are you used to it? Items are not delivered within the timeframe specified when the order was placed. Too bad. Otherwise RAS
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A
Rating: 1 out of 5
An Expedition department made up of people incapable of preparing an order correctly. Product missing on delivery, difference between the BL and the order, barcode labels rendering the purchased product unusable...... unheard of! The only positive point was a customer service team (Laure) who fought hard to repair the errors as best they could.... All this with an appreciable cheerfulness. But hey.... I won't be ordering from this site again
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
Good day 1001hobbies customer service.
G
Rating: 3 out of 5
Delivery took too long, search engine does not work well
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A
Rating: 1 out of 5
More expensive and slower than any other online store. Plus customer service ignored my cancellation. Please avoid.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 1 out of 5
Delivery time not respected and no compensation for the wait Do not order
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 3 out of 5
Very mixed in this review. Ordered 4 items:
Positive: Eduard prices great others fair
Negative: part number error/description for ICM 72072. It’s I-16 type 18 and not 28 which is ICM 72073. Sorry didn’t receive described item. All 4 packages damaged with Italeri models box actually torn. Open and models themselves are okay. Received message after complaint and basically can return at shipping rate greater than cost of model.
Positive: Eduard prices great others fair
Negative: part number error/description for ICM 72072. It’s I-16 type 18 and not 28 which is ICM 72073. Sorry didn’t receive described item. All 4 packages damaged with Italeri models box actually torn. Open and models themselves are okay. Received message after complaint and basically can return at shipping rate greater than cost of model.
A
Rating: 3 out of 5
I was a little disappointed with the quality of the models. The parts are smaller than I expected and some don't fit together well. 2 out of 3 paints were dry. I had to add a little water to try and make them usable, but it wasn't very good. I think it's expensive for what it is.
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A
Rating: 3 out of 5
The site is very comprehensive, with lots of references.
Easy navigation.
Only drawback: delivery times are a little long.
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Easy navigation.
Only drawback: delivery times are a little long.
A
Rating: 1 out of 5
Delivery time not respected payment without delay on the other hand and no compensation Site to banish not to order
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the delay and inform you that customer service will get back to you as soon as possible.
Sincerely, 1001 hobbies customer service.
Sincerely, 1001 hobbies customer service.
A
Rating: 1 out of 5
I haven't received anything despite them saying delivered
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that SDA has returned your package to us. We would like to apologize for this incident, which is beyond our control. Customer service sent you an email on 9/27/21 , asking if you would like free reshipment or just a refund We are still waiting for your order.
We look forward to receiving your order, Laure
We look forward to receiving your order, Laure
A
Rating: 3 out of 5
no worries about the product but the delay was too long for a product in stock having paid more for the fastest transport. ( tnt ) the gift arrived after the birthday ...
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A
Rating: 1 out of 5
The delivery time is far too long. I was told that my order would be delivered on September 11th and I only received it on September 21st, knowing that I have to pay for postage, I find this unacceptable.
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Response from 1001hobbies
Hello, We would like to apologize for the delay in processing your order. We would like to point out that the mention "shipping within X to X days". These products are not currently in stock at our Saint-Quentin-Fallavier site and are generally dispatched within X to X days of the user's order, depending on the lead times of the various suppliers. We would therefore like to thank you for your patience.
Sincerely, 1001hobbies Customer Service.
Sincerely, 1001hobbies Customer Service.
A
Rating: 3 out of 5
I've had no news for two weeks and I've had a piece that isn't from !!!!
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A
Rating: 3 out of 5
This latest order was a bit of a hiccup, as the product wasn't really in stock and the lead time was longer than normal, but this was announced at the outset and taken into account. The problem was that, apart from the automatic alerts activated when lead times were exceeded, it was difficult to get concrete feedback on the status of the order. The lead time "2 to 4 weeks" became 6 weeks: order on August 5, received on Sept. 18. But it's fine, just an impatient guy to deal with at home. I know supplies are complicated these days. Thanks to 1001 Hobbies for distributing COBI.
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V
Rating: 3 out of 5
Navigation on the page and when searching for an article is confusing.
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A
Rating: 3 out of 5
Very long delivery! I bought extra gift wrapping paper (worthy of a 2-year-old's wrapping paper) and a card with a note on it, which didn't exist!
On the other hand, the model (fortunately) was in good condition.
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On the other hand, the model (fortunately) was in good condition.
A
Rating: 1 out of 5
You never have stock and waiting times are far too long
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Response from 1001hobbies
Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier, and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. Thank you for your understanding, 1001hobbies customer service.