Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
You never have stock and waiting times are far too long
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Response from 1001hobbies
Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier, and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. Thank you for your understanding, 1001hobbies customer service.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 14/09/2021
Languages in store interface and emails are mixed (German, English, partly also French). Delivery was very fast, that's good! The products of Kromlech are unfortunately not so good, very irregular plastic, in some places material is missing (e.g. lower edge of shields).
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 25/08/2021
Again with manufacturing defects! Rework required.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 27/08/2021
It's bad enough it takes days to gather the items for shipping but then they sent the items in a box when an envelope would have sufficed.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 05/09/2021
When I received my order, there was a heavy glue fumes smell coming from the mailing envelope. I found that the contact cement tube had leaked in the envelope. The tube was still probably 90% percent full but perhaps a more protective mailing container is called for when mailing such supplies.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2021
Long delay, but on the other hand the person on the phone was very kind.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 26/08/2021
I was told that my order was delivered when I received nothing
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Response from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible.Thank you for your understanding, Laure
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2021
VERY bad because there is not completely NUL, First 14 days including 11 to make a package is bad! but more unpacking! DECEPTION because the products sold under the heading " PAINT IN BOMB " are small pots! There's nothing to be done with pot paints, which means a lot of money down the drain and a lot of wasted time ... Génial ; "1001 Conneries " would be a more appropriate title.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2021
Parcel arrived quite damaged, the three boxes of models were nicely stacked and flattened but the models were intact... Apart from that: good choice and price, fast delivery.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 09/09/2021
Item was delivered on time but the model box had a dent in it contacted customer service and I’m still waiting to hear back from them it’s been 2 days, crap service will not buy again with this seller
Response from 1001hobbies
Sir,
Thank you for your message, we have sent you the return form by email.
Thank you for your confirmation of receipt, 1001 hobbies customer service.
Thank you for your message,
Customer care 1001hobbies. fr
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 03/09/2021
The delivery no problem, just the time frame ordered September 03, 2021 and received September 15, 2021
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/08/2021
I know that the health context can explain a lot of things, but having said that, it took me a month to receive my order (with one of your competitors, the maximum delivery time I've ever experienced was 10 days). However, the order met my expectations.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 31/08/2021
I have received the package. The content of a bottle of epoxy has come out of the package. I have filed a claim with photos and so far I only receive questions without logic, everything is clear in the photos and my explanations. It seems they want to evade their responsibility. I have told them that if they do not resolve the issue I will file a claim with PayPal. I am still waiting for their response. Yours sincerely.
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Response from 1001hobbies
Mr. Rojo, Yesterday we replied to you about your dispute. We proposed either refunding your order or returning your order We were waiting for your reply, Sincerely, 1001hobbies Customer Service.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 17/06/2021
The website is not always clear on the scale of the product.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 01/07/2021
The batman signal was perfect, but the description of the castle went nowhere. The toolkit was super handy though.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 25/07/2021
RC car delivered quickly, but customer service unresponsive after it turned out to be defective. Bad service.
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Response from 1001hobbies
Hello, Our customer service replied to you on September 8, since then we are waiting for your reply, as well as the after-sales service sheet.
We are waiting for your reply, Kind regards,
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Verified Buyer
Rating: 1 out of 5
following a purchase from 03/08/2021
I was shipped an empty box, I sent photos and this company has ignored me. Fraud.
Response from 1001hobbies
Hello,
Thank you for your comment. We would like to inform you that our customer service will contact you as soon as possible.
Sincerely,
The customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/09/2021
My first experience with 1001 hobbies was really bad. Items are marked as "available", but they are available from their suppliers, not available for delivery. I bought 8 boxes, they sent me only 2, after many exchanges by email (because impossible to reach them by phone). And I'm still waiting for a refund for the boxes that weren't delivered...
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Response from 1001hobbies
Mr LEGAB Thank you for your comment. We regret this and apologize once again.
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.
We thank you for your understanding. Best regards, 1001 hobbies customer service.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 10/08/2021
Haven't experienced worse service yet. First wait because 1 product of the 4 was not available. After 2 weeks mail that 3 of the 4 products were still not available. What a shit tent.
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Response from 1001hobbies
Sir, we come to you, Thank you for your stock, we inform you that we have refunded the missing unit without delay. We thank you for your understanding. We regret this incident and apologize for it, Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2021
Good overall
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
paints glue no problems 'but aerographe scientific france does not work valve opening screw parciellement foiree no demanuel d'intrution
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 07/08/2021
The product is great, but it took too long to arrive.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/08/2021
Order received too late
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Response from 1001hobbies
Hello Mr Pitault, Thank you for your comment. We apologize for this incident. We have decided to reimburse you the 8.99€ corresponding to the shipping costs.
We hope you find this offer satisfactory. Best regards, Laure
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 27/08/2021
Received the wrong package but was corrected quickly
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 24/08/2021
Good assortment, decent prices, poor shipping (long and uncertain time).
Also at least twice in a month you have emailed me to point out a list of products in my cart, products that I had NEVER chosen. For an online sales business this is very negative. For everything I have purchased in two months you could give me a free gift or a 50% off coupon on my next purchase.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2021
Order placed on 07/08/21 and received on 02/09/21 very long delays due to a part of my order that was not in stock this part ordered in duplicate ie tires it had only one part available in stock and the others were to return to stock on 19 and 24 therefore received my order without This part is still not in stock, so I think communication should be improved when there are stock problems, to avoid long waits. I would also like to point out that when my order was released, I received it the next day, so delivery was very quick.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/08/2021
Order placed over a week ago and still nothing, " order being processed " . So I ask what's going on by e-mail, I'm told that a product is unavailable and that they'll have it within 1 week ... So the whole delivery is delayed. The order was for my cousin's birthday this WE , so no present ... What's more, the code for purchases over 80€ didn't work. If the customer doesn't email to find out what's going on, nothing will happen. The site is not at all up to date in terms of stock, perhaps their specialty is the physical store because the site seems very complete but beware of deliveries. I still don't have my order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2021
Error sending my order
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 10/08/2021
Don't have my order complete yet , still waiting for 1 order !!! Wait for a response to me sent email.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2021
1 month late
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2021
Gift box received damaged
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2021
The product arrived incomplete. A claim email was sent to 1001 Hobbies with a photo and proof of purchase, but no result. to date
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/08/2021
Package arrived in poor condition. no cardboard packaging. just bubble wrap.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/08/2021
Long, very long delivery times, plus customs charges.
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Response from 1001hobbies
Hello, Thank you for your email. We would like to inform you that we are in France and you should have known that when you received your parcel, customs would ask you for customs duties.
In addition, you ordered a product in stock from our supplier " Shipped within 4 to 6 working days" , but as we were in school vacation period, the delivery times may have been a little longer.
We apologize and wish you a nice day. Sincerely, 1001 hobbies customer service.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/08/2021
The item I ordered was not what I received.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this situation.
We thank you for this information.
Sincerely,
customer care
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/08/2021
I received a parcel for which nothing corresponds to my order. It's a pity because it's the first time I've ordered and I already have a 2 week lead time for the parts I need quickly. Now I don't need the parts any more, a supplier will deliver them to me within 3 working days...
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Response from 1001hobbies
Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2021
ils ce soucis pas de leurs clients s a v archi nul comme le reste sauvez vous vite ne fair8es pas leur confiance5
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Response from 1001hobbies
Thank you for your comment. We would like to inform you that our customer service department responded to your e-mail, offering you a credit note even though the error was not our fault, since it was you who made the mistake of ordering a model, when you thought it was a miniature.
We are awaiting your return to proceed with the refund or exchange of your product, if possible.
Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2021
Null and void
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2021
Shipping and delivery times too long, package incomplete!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. The customer service 1001Hobbies will contact you as soon as possible.
1001Hobbies customer service will contact you as soon as possible. Have a nice day 1001hobbies customer service.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 10/08/2021
Already placed several orders where unfortunately some things went wrong; wrong items delivered and shipments (paid for separately) put together for one shipment. The latter has since been rectified and refunded by them. But communication is not always smooth. In normal mail traffic usually no answer, only in reviews. Also a lot of unnecessary mails and unclear history about orders. Rather have the impression that 1001hobbies belongs to the category "dozenschuivers" than a webshop with knowledge of business. Plus point is that they offer a lot but this belongs to the stock of suppliers. Prices are sometimes also quite high...
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