Customer reviews of 1001hobbies

My first order included a model that was missing parts to which I received a credit that was immediately absorbed on unasked for express shipping. The mistake ended up costing me more money than if I hadn't had a discount at all and it was sent by regular mail. No clarification on the back office change was given other than it happened "thanks to your [my] discount."

Customer service and shipping are an imposition. Alleged German customer phone is redirected to France for a high fee.

Following an order placed on 18/10, I have only received part of my order and I am still waiting for the other part on 22/11. On the other hand, the full amount of the order was debited from my account on 19/10. No information until I contacted them by phone.

All products are very nice. Only thing is the HB-AO06167 is showing as die cast on the website. This is actually a model kit :-( Also, when I sent an email to inquire about the scale of the item HB-AO06167, I never received a response back.

Failure to meet delivery date

dommage il pourrait avoir une notice traduite en francais

On the product itself, it's OK, except that it was a return from a customer, so it's not new! It's OK, so we'll pass.... On the other hand, the advert to sell it stipulated, promo!! Free shipping, but in reality I had to pay €20 more..... And that's not glop !!!

in this case he should have been more precise in the description and methods of assemblies required

Product was good, price was good. Delay in shipping ( due to current circumstances) ok, the bad part is the tracking process and there is no good contact customer service.

Generally ok but received an unexpected delivery cost of £68:51 which was not mentioned when i ordered. Also, USP demanded payment before handing over parcel, but they wouldn't accept a cheque (still legal tender) i don't do online banking and so had to find cash. pretty annoyed by both extra cost and UPS.

Absolutely worst scam I have ever fell for. And to think you would even tell me to pay to send it back for a refund. First I did not know I was buying from a foreign company. Second, the product looks nothing like what I ordered from.

Finally delivered yesterday (long delay due to UPS and the broker in the UK messing about AFTER it had cleared customs. 1001 hobbies had already CHARGED me to use PayPal! Never had that before, from any supplier anywhere!! Then, on top of the VAT charged in France, I also got a massive import charge. So my order ended up being over £500+. I have to assume/hope the item will be 100% OK…not opened as it is a Christmas present. I don’t know if I could have ordered this anywhere else…but if I could have I would. Will never buy again from a seller that uses UPS, they let you down BADLY, so the whole experience was a bad one. Have never had so much messing about, and I ship from all over the world.

I received a mock-up, half of which is missing, and I haven't had a reply despite photos etc.... So I got in touch with Heller to tell them what I think of you.

delivery rather late (more than a week), order itself also somewhat disappointed

Out of date, wrong order, excessive price!

invece delle figure dell'EQUIPAGGIO DEL CARRO ARMATO, HO RICEVUTO IL CATALOGO MiniArt. Quindi completamente un altra cosa che non ho mai chiesto

I'm disappointed, I was expecting an A4 decal and I only received a 25mm x 85 mm sticker, I was misled about the article

Expensive shipping costs nr Netherlands

Fine, but I made two orders a day apart, and the sum of the two gave me free delivery.... One was sent to my address and the other by mondial relais , with both delivery charges.... Go figure. Too bad.

Hello, I had ordered the DS 19 for the 60 years of citroen, included in the box the convertible ref: 80795. In your quote it is still there and you have sent the ref;1000567950 hardtop, too bad I want the convertible.

The products were as ordered, but it took a week to arrive, one package came perfect and the other completely dented.

Used your website I clearly selected the item I desired but unfortunately there is a mistake with the website so very disappointed this has happened. I also think the website should have a language selection I like France but too much French language on website. More language friendly please!!!

Shipping and timing are good, but i find some products completely overpriced!....having chosen an item at the time on the market "out-of stock" I paid, in my opinion, dearly for the exclusivity.....Naturally all with my own knowledge.

They brought the package with the product inside broken and scattered. I have sent several times the photo of the package with the broken product, and I still have not received a solution.

I bought a model for more than 60€ and it leaves something to be desired for the price it cost. I paid 6€ for shipping and about 3€ for it to come gift wrapped, and it took longer than estimated (when at the time of purchase no one warned about it or put it on the website, then already put it in the item description), and the wrapping was a crappy wrapping paper with nothing else.

very badly precut figurine.quite disappointed this time

I took the gift wrap option because I'm not the best at making them, but honestly I would have done better!

I am still waiting for an answer on the aircraft's center of gravity (CG very important for flying).

Unfortunately very bad! I never received the correct invoice, although I contacted them several times by e-mail and telephone. Once and never again.

note on your site when items are not available immediately

I had to wait far too long (almost a month) for my order to be dispatched, even though the product was supposed to be in stock (marked as available)... What's more, the prices weren't very competitive. The main advantage of this site is the wide range of products on offer, which you can't necessarily find elsewhere.

Big delivery problems. Long delivery time, incompetent shipping service, but customer service (Laure) is fighting to rectify the situation.

I ordered two pots of model paint, one of which was fine, but the other contained paint with a strange texture that was impossible to mix, resulting in a lumpy, non-flowing mass that could not be used.

navigation difficult and not intuitive, everything else ok!

Sale of products out of stock, 3 weeks elapsed between the day of order and the day of receipt

Long waiting period and truck smaller than expected.

Received the day after I ordered, so far so good... I open the box... Pfff Very very disappointed, poor quality model, very succinct, I found the models of my childhood cheap ... On the other hand, I don't think this one is worth the 53 euros paid. Model for children only.

I think it is a good place to buy, my first experience has had some problems but I think they were exceptional and quickly solved when I reported the problem.

No response to e-mails

Unfortunately very late delivery , after calling customer service they tell me they had not been restocked and could not ship it to me on time . Ok however at least they could have warned with an email about the delay . When they sent it to me it arrived quickly , I hope it does not happen to others .