Customer reviews of 1001hobbies

Placed the order in Feb 2025. Requested a refund several week's later - no response! Order arrived FEB 2026. Ridiculous!

Absolutely disastrous...

1 month to receive the order, without being kept informed despite requests by email. And impossible to reach the site by phone. I will not order from you again.

They say they delivered the package to me but I haven't received anything, and on top of that I can't contact the company to claim it

Received wrong reference, I am waiting for the resolution of the problem.

Unresponsive customer service following a product error sent by them. It does not seem very serious. I am still waiting for a response to this day.

A scam!!! I ordered games for Christmas on this site. There was a delay, I didn't say anything at first, but after two weeks after Christmas, I bought the games elsewhere and wrote to cancel my order. I received no response. TWO MONTHS LATER, I receive an email saying that my order has been shipped! I wrote another email telling them that, given the delay, I wanted to cancel this order and request a refund. Still no response and the package is still waiting for me at the pickup point. I am not going to pick it up and I really hope to be refunded!!!

1 month of waiting to be delivered without being warned in advance, not satisfied!

Massive delivery delay (10 weeks) Missing communication Delivery only occurred after activation of buyer protection

They are scammers. It has been more than 7 months since I placed my order and after months I receive an email saying that my order is on its way and then that I have not been home. According to them, they have sent it twice and no one has come here. I requested a refund and nothing.

Two months of waiting is too long, moreover it was not the model I wanted, I had to change for reasons I have already mentioned. I am really very disappointed. I don't know if I will ever place an order with 1001 hobbies again.

I sent you an email of dissatisfaction and I just received your non-delivery questionnaire.

Hello, following the partially received order, I am disappointed with the customer service. I can understand that a reorganization is underway for several weeks, but please try to provide a response within 7 days, especially when it concerns an issue of usage of a voucher or partner code. And regarding the fact that there is no minimum commercial gesture on shipping costs when a delivery cannot be honored for a product that was available at the time of purchase and later went out of stock. You will understand my words as any merchant would. I hope to receive a response in the coming days. Best regards.

Hello. I received a reference for figurines instead of another one, and I have not received any feedback after my request to customer service. The rest: shipping time, packaging... was without issue.

Order shipped with a week delay, error in the products and no response from customer service.

Shipments sometimes too long (items displayed available, while they are not)

Bad product delivered! Support worthless, cannot be reached by phone so you have to request online support via ticket. Then you hear nothing more! Waiting for 2 weeks...

Do not order from this site, customer service non-existent, I have been waiting for almost a year for orders that were available at the time of the order.

zero communication !! I received my package with the wrong parts and after several attempts to claim, no response, it seems there is no one !!

it couldn't have been a bigger disaster! on december the 5th i ordered two toys for christmas. after i got the information that currently they were not available, i canceled the order on december 15th, asking for my money back. i wrote several e-mails over the following weeks, all of them were completely ignored. the credit card company managed to get my money back. and suddenly in february, 1001 hobbies sent me the toys, as if nothing had happened. i didn't accept the package. it is on its way back now. so customer service at 1001 hobbies isn't just bad, it simply does not exist. i highly recommend not buying from them.

This companies customer service is an absolute joke. They couldn't accurately track the packed and took forever for the package to arrive. Stay away from them.

Very poorly accessible, and a long wait for a response to an email message

I only received part of the order, but the order appears to be fully fulfilled. I have repeatedly tried to contact customer service but after 15 days I still have not received any feedback. Terrible experience.

Incomplete order arrived very late despite the indication of products in stock. One of the Raphael brushes was replaced by a cheap version... I will not return to this.

Really not professional. Very bad experience, in short, I do not recommend.

No, I had to wait longer than planned, and on top of that, the processing of my product was not good.

Worst experience of my life! Many emails sent cancelling order no response for weeks. Ignoring my request to cancel and sending out anyway! I refused delivery.....no refund as yet....and expect I won't get one!

I had problems with the shipping, some products did not arrive. I wrote to customer service but never received a response. Terrible experience, I will never buy from them again!

Simple, Big semi-pro thieves or individuals who respond, efficiency and customer satisfaction are not their problem. My community and I will not order anything from them anymore. Avoid at 2000%. They are just waiting for your poor euros.

After a long wait, I finally received the package

I received a product that was not the desired one, I have discounted it and I still have not received the refund.

I ordered 2 of the same Figure and I only recieved 1 of my 2 Orders/Figures.

It was a Three Kings gift and I received the package a month later.

The package has not arrived

The order took 2 months to arrive. I am not satisfied at all

Lack of communication regarding order tracking, very long waiting time and not very accommodating when pre-orders are not available as expected.

I arrive more than a month late

I am absolutely dissatisfied. I have already filed a complaint on your site - which went unanswered, so I will reiterate the points: 1) I ordered two boxes: an Airfix Mustang P51D 1:24 and a 'Male' MKI tank - I only received the Mustang 2) The box of the Mustang is in poor condition - crushed - but it is impossible here to send you the photos attached to my complaint again. (I can resend them to you!) My rating is actually ZERO stars, given not only your lamentable service but also your complete lack of responsiveness - receiving a request for feedback even before any reaction to my complaint made just an hour after receiving the package is ridiculous. I am eagerly awaiting a response from you.

The item I ordered was a Christmas gift. It arrived last week, while the website stated that the item was available. Only after ordering and payment was it reported that the item would be delivered later. Thus, I had no Christmas gift...

Order placed on January 23 with a promised delivery on January 30, finally delivery scheduled for February 5, unacceptable. I don't know if I will place my second order, I'm still thinking because I'm really disappointed.