Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I had to wait more than 15 days for my order to be shipped even though everything was in stock and available. The Colis Privé service used ėt sucked. I was warned that the driver couldn't find my address, something I don't understand, I live in a small town, not a remote country place. Now it's up to me to travel 25km to pick up my parcel at a relay point. Not happy at all.
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Response from 1001hobbies
Mr Hartley, Thank you for your comment. When you placed your order, we informed you that the wood glue was not in stock. We then split the order so that you could receive the other products.
We regret that the private parcel service did not meet your expectations.
Thank you for your understanding, 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 05/07/2021
Waited a little too long for a reason (product not in stock) for which my orderlling was delayed... Regrettable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/07/2021
Happy with the purchase, but the product was indicated for immediate shipment, in the afternoon, and finally left after 6 days, after 2 unanswered emails and several calls, only 1 of which was answered. It was to be offered on Tuesday, but arrived on Wednesday.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 16/06/2021
one of the products was not what I ordered
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Response from 1001hobbies
Hello, Thank you for your comment. We are sorry for your disappointment and we assure you that this kind of feedback is very important to us. Our customer service will contact you as soon as possible and give you a quick solution.
Thank you for your time.
Sincerely, 1001hobbies Customer Service.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/07/2021
Not satisfied with delivery times.
Birthday gift arrived very late, even though everything was available.
Too bad
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Verified Buyer
Rating: 3 out of 5
following a purchase from 25/06/2021
I actually had two of the same items ordered from them. They were shipped separately by 1001 hobbies. The first package was fine. The second arrived damaged with the items box partially crushed. Be aware that they are shipping from France, not Michigan.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 13/07/2021
Immediate cancellation of the item on the same day was simply ignored, absolutely no recommendation for consumers...
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Response from 1001hobbies
Mr. Lier, we are sorry, but we have not received your cancellation. Customer Service has therefore sent you a return slip. We are waiting for the return and will refund you the purchase price for this product, thank you!
Laure
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2021
I received the order incomplete and they did not send me back what was missing.
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Response from 1001hobbies
Hello Mr Molin, Thank you for your comment. We would like to inform you that we have recovered the product and are awaiting its return before proceeding with the refund. We apologize for the inconvenience.
Sincerely, 1001 hobbies customer service.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 07/07/2021
Everything as requested. Thank you.
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Response from 1001hobbies
Hello, thank you for your comment. We are sorry for your disappointment and assure you that this type of feedback is very important to us. Our customer service will get back to you as soon as possible and offer you a quick solution.
Thank you for your time Sincerely, 1001hobbies customer service.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 20/06/2021
The products and variety on 1001hobbies.de are excellent. However, the service is disastrously poor. I have been trying to return some items for over 3 weeks and have received neither a confirmation of my return request nor a reply to my emails. I really have to question this system. It's complicated, time consuming and doesn't work, which makes me not want to order here again.
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Response from 1001hobbies
Hello, thank you for your comment. We are sorry for your disappointment and assure you that this type of feedback is very important to us. Our customer service will get back to you as soon as possible and offer you a quick solution.
Thank you for your time Sincerely, 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 15/06/2021
Easy and quick to find. But it says things are in stock and with the fastest express with ups delivered within 2 sagen. Extra 17.95 shipping costs paid and it took very long before the product is sent at all very bad
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Response from 1001hobbies
Sir, Thank you for your comments. Since we have 148,000 items on the site, we store some of our inventory with our suppliers.
That is why your product says "Shipping within 3 to 5 business days".
Therefore, your product was taken out of stock on 16/06/2021. It arrived on 22/06/2021 06:17:53. So you will be shipped on 22/06/2021 10:50:17 and you will be delivered on 24/06/21.
In short, the delivery time of your product was respected.
Thank you for your understanding, Thank you for your understanding, Laure
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/05/2021
Inventories are wrong: take stock
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Response from 1001hobbies
Mrs Simonet, Thank you for your comment. We understand and regret your disappointment. We would like to point out that we have 148,000 references on our website .... and part of our stock is held by our suppliers. We have refunded your money.
We apologize again.
Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2021
I'll give you a better grade if I receive the 2 missing jars.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 01/07/2021
Website should have stated that stock was not held in the uk and import duty/vat was payable. The note that additional cost may be due to COVID was misleading. The import duty should have been stated before conformation of order.
Response from 1001hobbies
Mr,
Thank you for your comment. We regret your dissatisfaction, but we would like to stress that the additional taxes paid above €135 are taxes that have been in place since the Brexit.
We will indicate this on your shopping basket when you place your order.
Also, if you read our terms and conditions, we clearly state that we are based in FRANCE.
Thank you for your feedback.
Sincerely,
Customer Care 1001hobbies.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2021
Waiting too long
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 05/07/2021
Slightly defective product
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 12/06/2021
Not always clear website
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2021
Complaint already sent with supporting phoyos and awaiting response AND exchange for same product or refund
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Response from 1001hobbies
Hello, Once again we apologize for this incident. Our customer service will get back to you as soon as possible.
Sincerely, Laure
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 29/06/2021
The packaging was perfect, but once removed, the box was missing two seals. Someone probably opened it before packing it.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 09/06/2021
Product fine, delivery was delayed.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 27/06/2021
Delivery really slow
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2021
Parcel sent late, then attempt at 4:50 am to deliver my parcel, relay point closed (normal). Customer service replied that the parcel had arrived, but nothing more, the same for mondial relay. Finally, the parcel arrived late. And broken object. Customer service asked me for a photo, offered me a refund if I returned the item or a discount if I kept my broken mug! I asked customer service how returns work, and never heard from them again! To flee!!!!!
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Response from 1001hobbies
Mrs Asse, We have sent you a return form to return the mug. As soon as we receive it, we will proceed to reimburse you.
In addition, we have offered you to keep the item, as we are unable to exchange it due to it being out of stock. For this reason, we have decided to offer you a partial cash refund.
We apologize once again.
Sincerely, 1001hobbies customer service.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 02/06/2021
Color is not the same
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2021
Hello Ordered Smith Rotterdam at 1/75th the box was delivered damaged because the packaging was of very poor quality (packed in a simple plastic bulpack). Fortunately the kit is not damaged, too bad because the box billing boats is very beautiful.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2021
Never ordered nor paid for this product but it was delivered to me anyway / no support available / in short a painter's website ...
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Response from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We regret your disappointment and assure you that this type of feedback is very important to us.
Thank you for your time. Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2021
It took a few emails to get a clear and complete answer to my requests. Today everything is OK and I have received my two orders. I am waiting for the 3rd. Thank you and I maintain my confidence in you.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/06/2021
The item arrived damaged and so far I have not had any response to my E-mails to the company - I will probably have to ask my bank to initiate a claw back to see if I can get a refund that way - such a shame
Response from 1001hobbies
Bonjour,
Nous vous remercions pour votre commentaire. Nous déplorons votre déception et vous assurons que ce type de commentaire est très important pour nous . Notre service client reviendra vers vous dans les plus brefs et vous apporteras une solution rapide.
merci de votre temps
Cordialement,
Le service client 1001hobbies.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2021
Nice box, but some parts are missing. I'm waiting for the after-sales service to get back to me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2021
In stock on the site, I pay and I pay to have my order in 48 hours. In real life, one of the two products was in restocking and I had to wait 10 days to get my products. Otherwise, once received, the products were in excellent condition.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/06/2021
No problems with delivery, but I ordered a model with illegible instructions and an important element missing for construction.
This is the second time I've ordered from 1001hobbies, and the first time there were no problems! Maybe it's just a mistake, but I still recommend the site.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 15/06/2021
Too many status mails, no real response to my request, item badly packaged and therefore crumpled.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 01/05/2021
Defective! First weeks of delay, then damaged shipping, then weeks of delay with the warranty. Beware of this supplier,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2021
slow shipping
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 12/06/2021
Taking a long time to get there
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2021
A little disappointed but I inadvertently did not note that the model was in cardboard. Otherwise satisfied with the shipping and protection of the product.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/06/2021
Very bad. Order shipped from France wrapped in nothing but some bubble wrap! ANY model kit needs to boxed in a larger box and then padded with newspaper, bubble wrap etc. your order arrived promptly but was crushed in transit. NEVER ship a model without boxing in a bigger box and padding it. You must be stupid not to know this
Response from 1001hobbies
Sir,
Thank you for your comment.
We apologize for this incident, our customer service will get back to you as soon as possible.
Sincerely,
1001 hobbies
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 15/05/2021
Product was as described and arrived quickly. I did however have problems with the VAT being charged twice on my order. Customer services were unable to rectify so in the end I had to claim the VAT back from the HMRC myself. All in All the product ended up being competitively priced, but the work to get the VAT rectified was abit of a pain.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 16/06/2021
Placing an order on 28/01 and after complaining to ECB getting the shipment on 22/06 is not advertising.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 17/06/2021
Shipment did not go well. Ordered June 1, received June 22. Getting in touch with you guys is very difficult. No response to emails and after calling very often got someone on the phone. After contact the shipment did go well.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 18/05/2021
Very poor customer service if something breaks!
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Response from 1001hobbies
Hello, thank you for your comment. We have sent your product back to our supplier for them to investigate, but we have not heard back yet.
Thank you for your patience, your soap is in good hands.
Sincerely, 1001hobbies customer service.
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