1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
I'm sorry but I waited 9 days to receive the package,despite the fact that I paid the postage for 3/4 business day delivery.
Translated reviews
Response from 1001hobbies
Good morning, Sir, The product was in stock at our supplier, so we destocked it, then when it arrived we sent your product through SDA, which explains this delay.
Thank you for your understanding, Thank you for your understanding, Laure
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 29/07/2021
twice I ordered the same model. Each time the model in the box was different from the box. This time I have sent three emails to three contact addresses and I have not received a replacement.
Translated reviews
Response from 1001hobbies
Hello Mr. Taylor, Thank you for your comment.
We regret this incident and apologize. Our customer service will contact you as soon as possible.
I wish you a good day laure
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 25/07/2021
Order received, great packaging etc. Only point of note is the lack of communication after ordering. After I placed my order on the website there was no confirmation that the order had gone through or was in process, something almost all other websites do. Eventually, after some searching I found all the details on the site itself but a simple email after an order is often enough to let them know that the order has gone through properly and is being processed. Now I spent a time waiting in uncertainty, which was unnecessary.
Translated reviews
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 26/07/2021
The decal sheet does not include any insignia. I would have expected that at a price of 20€.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2021
Delivery a week late and no reply to 1001 hobbies contact email.
Translated reviews
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 29/07/2021
Partly very confusing
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2021
Order shipped incomplete. No communication from the seller! I do not recommend this site to all my modelling friends.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that we have refunded the missing reference. As your order was too old, our system released the shipment of the order because the reference was out of stock.
We would like to inform you that we have reimbursed the missing reference.
Sincerely, 1001 hobbies customer service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2021
Still haven't received my last order
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that we have opened an investigation with our carrier. We will get back to you as soon as possible.
Thank you for your patience; Sincerely Laure
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 11/07/2021
It was frustrating to wait three weeks for my small purchase of paints. No models, no glues, nothing but paints. I guess one should expect some time lag for items purchased from Europe but next time I'll look domestically.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 02/07/2021
Still not received them
Response from 1001hobbies
Hello,
Thank you for your comment. We would like to inform you that we have launched an investigation with our carrier. Our customer service will get back to you as soon as possible.
Thank you for your patience
Sincerely,
1001 hobbies customer service.
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 17/07/2021
Site is fine to use. Just a shame that you can order items that are not available (afterwards). If you opt for a refund, a bridging period of 14 days is generous. Contact by phone is not easy, due to a language barrier you have to make more effort to explain your "problem". Delivery seems to have been without any problems.
Translated reviews
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 29/06/2021
the website does not work smoothly, otherwise it would have been 5 stars. fortunately the choice is wide and the handling perfect. top company.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/07/2021
It's a shame that the boxes are missing 13 figurines instead of 15.
Translated reviews
Response from 1001hobbies
Mr Pigeon, Thank you for your email. Our customer service will get back to you as soon as possible. We apologize for this incident and inform you that we will immediately inform our supplier.
Thank you for your patience, 1001hobbies customer service.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 15/07/2021
Delivery took a lot longer than advertised.
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 24/07/2021
Good product, only shipping costs I find too expensive ( 7 euros is a bit ) sometimes I want to order extra things afterwards, but then the shipping cost is very expensive to order.
Translated reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/07/2021
They had a stock of three units and I bought them, but after more than a week with the order in preparation I found out that they only had 2 left. Having to be behind people who do not know how to organize their inventory should not be my job. Having to contact me to be told that they have a problem with my order when a simple communication with - We are sorry but we do not have what we have sold you - could be enough. And they have not refunded me for what they have not sent me. Thieves. I will not repeat nor recommend this site.
Translated reviews
Response from 1001hobbies
Mr. Thank you for your comment. We regret this incident and apologize.
We have refunded the amount of the items not received.
We apologize again.
1001hobbies customer service.
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 19/07/2021
The offer gave the impression that the pilots were painted, but they weren't, which is a shame. A small hint would have been enough for the price.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/06/2021
I am waiting for the package LD106039197FR 2 WEEKS AND IT IS NOT COMING I HAVE PAYED 18 EURO TRANSPORTATION AND YOU SEND IT BY SIMPLE MAIL. WHILE IT SHOULD COME TO ME WITH DELIVERY DO NOT DO THIS AGAIN
Translated reviews
Response from 1001hobbies
Hello, Thank you for your email and we apologize for this incident. We confirm that we have opened a dispute with the carrier, we will come back to you as soon as possible.
We thank you for your understanding, Sincerely, customer care
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 19/07/2021
Something totally different was delivered than what I ordered!!! A bag with a pair of ball bearings was delivered from Tamiya instead of a model kit: totally incomprehensible. Moreover, I paid extra for express shipping. I am curious if the company will correct this without extra cost to myself. The company was immediately informed of the mistake, so far no response has been received.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2021
I had to wait more than 15 days for my order to be shipped even though everything was in stock and available. The Colis Privé service used ėt sucked. I was warned that the driver couldn't find my address, something I don't understand, I live in a small town, not a remote country place. Now it's up to me to travel 25km to pick up my parcel at a relay point. Not happy at all.
Translated reviews
Response from 1001hobbies
Mr Hartley, Thank you for your comment. When you placed your order, we informed you that the wood glue was not in stock. We then split the order so that you could receive the other products.
We regret that the private parcel service did not meet your expectations.
Thank you for your understanding, 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 05/07/2021
Waited a little too long for a reason (product not in stock) for which my orderlling was delayed... Regrettable
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/07/2021
Happy with the purchase, but the product was indicated for immediate shipment, in the afternoon, and finally left after 6 days, after 2 unanswered emails and several calls, only 1 of which was answered. It was to be offered on Tuesday, but arrived on Wednesday.
Translated reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 16/06/2021
one of the products was not what I ordered
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We are sorry for your disappointment and we assure you that this kind of feedback is very important to us. Our customer service will contact you as soon as possible and give you a quick solution.
Thank you for your time.
Sincerely, 1001hobbies Customer Service.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/07/2021
Not satisfied with delivery times.
Birthday gift arrived very late, even though everything was available.
Too bad
Translated reviews
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 25/06/2021
I actually had two of the same items ordered from them. They were shipped separately by 1001 hobbies. The first package was fine. The second arrived damaged with the items box partially crushed. Be aware that they are shipping from France, not Michigan.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 13/07/2021
Immediate cancellation of the item on the same day was simply ignored, absolutely no recommendation for consumers...
Translated reviews
Response from 1001hobbies
Mr. Lier, we are sorry, but we have not received your cancellation. Customer Service has therefore sent you a return slip. We are waiting for the return and will refund you the purchase price for this product, thank you!
Laure
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2021
I received the order incomplete and they did not send me back what was missing.
Translated reviews
Response from 1001hobbies
Hello Mr Molin, Thank you for your comment. We would like to inform you that we have recovered the product and are awaiting its return before proceeding with the refund. We apologize for the inconvenience.
Sincerely, 1001 hobbies customer service.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 07/07/2021
Everything as requested. Thank you.
Translated reviews
Response from 1001hobbies
Hello, thank you for your comment. We are sorry for your disappointment and assure you that this type of feedback is very important to us. Our customer service will get back to you as soon as possible and offer you a quick solution.
Thank you for your time Sincerely, 1001hobbies customer service.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 20/06/2021
The products and variety on 1001hobbies.de are excellent. However, the service is disastrously poor. I have been trying to return some items for over 3 weeks and have received neither a confirmation of my return request nor a reply to my emails. I really have to question this system. It's complicated, time consuming and doesn't work, which makes me not want to order here again.
Translated reviews
Response from 1001hobbies
Hello, thank you for your comment. We are sorry for your disappointment and assure you that this type of feedback is very important to us. Our customer service will get back to you as soon as possible and offer you a quick solution.
Thank you for your time Sincerely, 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 15/06/2021
Easy and quick to find. But it says things are in stock and with the fastest express with ups delivered within 2 sagen. Extra 17.95 shipping costs paid and it took very long before the product is sent at all very bad
Translated reviews
Response from 1001hobbies
Sir, Thank you for your comments. Since we have 148,000 items on the site, we store some of our inventory with our suppliers.
That is why your product says "Shipping within 3 to 5 business days".
Therefore, your product was taken out of stock on 16/06/2021. It arrived on 22/06/2021 06:17:53. So you will be shipped on 22/06/2021 10:50:17 and you will be delivered on 24/06/21.
In short, the delivery time of your product was respected.
Thank you for your understanding, Thank you for your understanding, Laure
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/05/2021
Inventories are wrong: take stock
Translated reviews
Response from 1001hobbies
Mrs Simonet, Thank you for your comment. We understand and regret your disappointment. We would like to point out that we have 148,000 references on our website .... and part of our stock is held by our suppliers. We have refunded your money.
We apologize again.
Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2021
I'll give you a better grade if I receive the 2 missing jars.
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 01/07/2021
Website should have stated that stock was not held in the uk and import duty/vat was payable. The note that additional cost may be due to COVID was misleading. The import duty should have been stated before conformation of order.
Response from 1001hobbies
Mr,
Thank you for your comment. We regret your dissatisfaction, but we would like to stress that the additional taxes paid above €135 are taxes that have been in place since the Brexit.
We will indicate this on your shopping basket when you place your order.
Also, if you read our terms and conditions, we clearly state that we are based in FRANCE.
Thank you for your feedback.
Sincerely,
Customer Care 1001hobbies.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2021
Waiting too long
Translated reviews
A
Acquirente Verificato
Rating: 3 out of 5
following a purchase from 05/07/2021
Slightly defective product
Translated reviews
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 12/06/2021
Not always clear website
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2021
Complaint already sent with supporting phoyos and awaiting response AND exchange for same product or refund
Translated reviews
Response from 1001hobbies
Hello, Once again we apologize for this incident. Our customer service will get back to you as soon as possible.
Sincerely, Laure
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 29/06/2021
The packaging was perfect, but once removed, the box was missing two seals. Someone probably opened it before packing it.
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 09/06/2021
Product fine, delivery was delayed.
Translated reviews
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 27/06/2021
Delivery really slow
We use cookies for audience measurement and improving user experience.
English 