Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I think you should place the decal sheets in rigid envelopes. For the decals (for the manufacturer) it's a pity, for a N°, for example the 2, to put only 2 on the sheet, it limits the number of registrations in the same font, I can only make a plane with the 2-LH for example and can't make the 2-LA or 2-FH etc...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/05/2021
Run away from this store, error when buying an item, email within 12 hours to cancel the order and no response. The store sends the item (it happens) on the other hand procedure for product return initiated on their site (archaic by the way) and it's been 5 days that I'm waiting for someone to deign to answer me, the way customers are treated is not acceptable.
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Response from 1001hobbies
Hello, Mr Martin, thank you for your e-mail. We would like to inform you that we do not have any cancellation emails from you at our customer service address. We regret this. Our customer service will contact you as soon as possible.
Thank you for your understanding, Laure
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/04/2021
Terrible! Sent me the wrong kit, finally accepted that they had made a mistake, promised to send me a return label so I could return it, and two weeks later no sign of it! I am still, a month later, still without the kit that I PAID FOR! Awful! Do not shop here!
Response from 1001hobbies
Hello,
Thank you for your opinion. I inform you that our customer service will come back to you as soon as possible.
Sincerely,
Laure
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2021
too long 1 year of waiting since the origin of the order following errors on your part and confusion in your emails. Fortunately, everything turned out fine.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 29/04/2021
Took ages to get the model .have to pay yo use PayPal. And the you have to pay for delivery. So not happy. I will not use 1001 unless I have to.
Sorry but I could have got this product as cheap but quicker if amazon
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 17/05/2021
Order paid January 26, 2021. Evaded after a thousand trivial and false excuses after repeated threats from me to report the scam in place on 18/05/2012. You draw your own conclusions.
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Response from 1001hobbies
Hello, Thank you for your order. We regret this incident, twice we asked you for your Iban because the one you gave us is not the right one, we then asked you for an official document from the bank, but you did not want to transmit it.
We are sorry for your comment, but we cannot refund you today because French law requires us to refund you through the payment channel.
Sincerely, Laure
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2021
Delivery times of over a month for items indicated as being in stock, or 5 days at worst. Delivery to a relay point was also complicated because the location changed several times (despite the fact that they were open). There was no signature when the parcel was collected from the self-service point with the name clearly visible. Fortunately, we were happy with the items, which met our expectations, especially 1 that we couldn't find anywhere else! In short, don't be in a hurry!
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 24/04/2021
The order arrived very late. One item (Marvel figure) was delivered broken in the box. When I contacted customer service, I was answered in Dutch and was not offered a return or anything similar for a defective item, but a voucher for 5 euros. Is that a joke? I was also asked to send a photo. Just keep your hands off and order elsewhere for a higher price than from this joke of a company.
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Response from 1001hobbies
Hello, thank you for your e-mail. We regret this situation and apologize for this incident. We invite you to email us at [email protected] to explain what is going on.
Yours sincerely, 1001hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2021
Order delivered 3 months after placing it
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Response from 1001hobbies
Mr GIVELET, Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. We thank you for your understanding, 1001hobbies customer service.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 24/04/2021
Lack of clarity on delivery, takes way too long to know if order is approved....
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 10/05/2021
I bought two cans of spray paint, one arrived, but the other was not spray paint but a mini paint can.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2021
Horribly disappointed by 1001 hobbies, my box of Warhammer miniatures wasn't even in a cardboard box, just wrapped in bubble wrap, so the box was damaged, and there was some damage inside, notably to a set and part of a miniature. This shows just how little seriousness this store takes. Disgraceful. I've never seen such sloppy service in the model world. A Flee.
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Response from 1001hobbies
Thank you for your comment. We would like to inform you that we will refund 10% of your order, i.e. 7€90. This refund will be made within 10 days.
Sincerely, Laure
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2021
Deplorable service, zero communication, deadlines not met
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 10/05/2021
Having to pay when you use PayPal is not good then you wait ages for the goods. I will only use you if I can't find the model else where..sorry I do expect a slightly better service .and service is very slow ....SORRY
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2021
Over a month to deliver and no reply to my reminder email!
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 07/05/2021
On 04/27/2021 the order was placed and the payment was made. I picked up the package at the post office on 05/14/2021, after 18 days. It seems to me that this is quite a long delay for what most on-line orders take nowadays.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 04/02/2021
The goods never arrived and probably weren't sent. The firm failed to answer my questions so I had to lodge a complaint with PayPal to get a refund. Very disappointed.
Response from 1001hobbies
Sir,
Thank you for your comment. We regret this information.
We regret that you have this information that our company, indeed, the package was returned because it could not be delivered to you. As a result, we have proceeded to a refund via paypal.
We regret this incident, but you will understand that incidents or delays in delivery can happen with the United Kingdom and BREXIT.
Thank you for your understanding,
Laure
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 08/05/2021
warning ! 25% tax to add if over £150.UK tax plus UPS fee.cost me £48.not fault of this company but worth knowing.will only order from UK from now on
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/05/2021
Order received, big defect on ordered model, impossible to join 1001 hobbies, neither by telephone, nor by e-mail.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We have forwarded your Sav to our supplier and are awaiting their response.
Good day 1001hobbies customer service.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 22/04/2021
Order placed 22/4/ 2021 , goods received 03/05/2021. too many 13 days to receive the goods,and then the tracking number I received it 4 days before I received the goods.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2021
I put this note for the packing which leaves to be desired the cardboard of the model is completely crushed following transport another packing would have been better if not order received with all the products for the remainder ras
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2021
disappointed by this order . Contrary to what's written on the box, there are no detailed assembly instructions in French inside. What's more, I had to go and find the color references on the Net!
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 23/04/2021
They sold me a supposed figure and they were parts of it incomplete at the end it said parts but before that it said very large figure 1:6 scam?
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Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that 1001 hobbies customer service will contact you as soon as possible.
Best regards, 1001hobbies Customer Service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/03/2021
Bought two display cases, received only one unit after 30 days!!! Where's my second display case? I paid for it and the delivery, so now I'm calling you thieves!
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Response from 1001hobbies
Mr Lambert, Thank you for your comment. We sent you an email to inform you that we only had one window to send you, so we were proceeding with the refund of 39.99 €.
We regret that you did not receive the email and wish you a very nice day.
Sincerely, Laure
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 18/04/2021
THEY ARE EXPENSIVE, ONE OF THE ITEMS I BOUGHT I HAVE SEEN LATER ON ANOTHER WEBSITE AT HALF THE PRICE THEY DO, SAME ITEM AND SAME BRAND, AND THEY ALSO HAVE TO IMPROVE THE LOGISTICS BECAUSE THE DELIVERY OF THE ORDER HAS TAKEN A LONG TIME, I HAD TO CLAIM IT AND THAT WAS WHEN THEY SENT IT TO ME. I AM NOT HAPPY WITH THEM, I WILL CERTAINLY NOT BUY FROM THEM AGAIN.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2021
I find the shipping costs high for a delivery in a relay point, a competitor for a little cheaper delivers at home and then a shower of mail that I find useless.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 29/04/2021
Thought I ordered a wooden reel about a meter in diameter.
Apparently I misread the size. Bit of a shame
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 24/03/2021
Order dated 24/03/2021 received on 29/04/2021-Italian mail is much more efficient, and anyway, having already finished the model, I no longer needed the requested goods
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 05/03/2021
very disappointed because everything I ordered did not arrive despite payment in advance. i will no longer use 1001 hobbies for my purchases
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Response from 1001hobbies
Hello, Thank you for your comment. We are sorry about this comment, for us the package is delivered on 7/05/21. Please contact our customer service at: [email protected] Thank you for your feedback, Sincerely, 1001 hobby customer service.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 04/04/2021
The stuff I ordered was ok But the delivery time was slow even allowing for the current problems. I had not realised that it was coming from France.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2021
Very unhappy
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Response from 1001hobbies
Mr Lastella, Thank you for your comment. We regret this and apologize for the incident. We invite you to come back to us and explain what happened!
Sincerely, 1001 hobbies Customer Service
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Verified Buyer
Rating: 1 out of 5
following a purchase from 08/03/2021
Still waiting to recieve order
Response from 1001hobbies
Hello,
Thank you for your email. We inform you that the sending of your order is delayed because of the Brexit, indeed, our supplier being in England, the deliveries are really complicated but know that we do everything possible to send your orders as soon as possible.
Thank you for your trust and your understanding,
Best regards
Laure
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Verified Buyer
Rating: 1 out of 5
following a purchase from 15/04/2021
Ordered a model which was sent back for some reason. I was informed and told it would be on its way but as yet no model and no reply to my emails. Don't mind the delay as long as they keep me informed but lack of communication is very poor. Will be getting bank to recover money if model/communication not forthcoming soon.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 28/04/2021
Our order. An expensive two way radio headset was delivered faulty. The main headset was damaged and not functioning properly.
We told them on the customer service contact which was an incorrect email. We are very concerned that we may not get a replacement item or our money back. The fact that the email address is not working gives us cause to believe that we are in trouble with this.
Response from 1001hobbies
Hello ,
Thank you for your comment. We will get back to you as soon as possible to understand what is going on?
Thank you for your understanding,
Laure
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/02/2021
Since my last review still no refund only ideal promises of customer services contacting me to arrange refund. Maybe they bissy blockading Jersey? Maybe soon I can go direct to there offices in person and cause a fuss and that way I,ll get my refund.
Response from 1001hobbies
Hello,
We regret to inform you that we do not have a return of your package by UPS. We send you an email to understand what happened and why your return is not registered
Thank you for your return
Sincerely,
Laure
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 04/04/2021
All items I believed were in stock, then I Had no further communication after order confirmed,due to covid i was prepared to wait a little longer for the delivery.
emailed about two later to find out what was happening to then be told all items where out of stock.i was offered a credit or refund but chose the refund.
Just bad communication.
Response from 1001hobbies
Dear customers,
We thank you for your comment. We have on the site 148000 references, and you will understand that we cannot stock 148000 references in our warehouse.
We also inform you that there are 32 notions to take into account on our site:
In stock: shipping within 48 working hours. These are physically in stock in the warehouse of the company in Saint-Quentin-Fallavier.
Available: shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally shipped within X to X days following the user's order, depending on the lead times of the various suppliers.
Not available: these products are currently out of stock and cannot be ordered at this time.
We thank you for your understanding,
Have a nice day
1001hobbies customer service.
Translated with www.DeepL.com/Translator (free version)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2021
Order well delivered but an email received every day for availability when product ordered and several emails sent to report the concern without any response.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/04/2021
They are scamming UK buyers as they are trying to give the impression that they are UK based, with their .co.uk website, and London contact phone number. They are actually in France, and so you must pay much more money in import fees. Don't buy from this fraudulent company if you are not in the EU.
Response from 1001hobbies
Hello,
We regret this comment. We regret that you did not see that we ship from France, as indicated during the validation of your cart.
Due to the current COVID restrictions and the Brexit, shipping times may be 3-5 days longer than expected.
Please note that orders above 135GBP may require additional costs upon reception. Thank you for your understanding.
We regret this situation and apologize to you.
Sincerely,
Laure
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2021
I'm sorry, but when you buy for 170 euros in two weeks and 5 days later they give you a 10% discount, you feel like you're being taken for a fool. I don't appreciate it. We'll be sure to get back to you when you mention it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2021
I find that you are often out of stock and that's a shame, I had ordered 2 bottles and you couldn't because you only have one and that still makes me lack today.
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