Customer reviews of 1001hobbies

Came reasonably quickly to UK, took a few days to be dispatched in France, but to be fair I used the standard cheapie delivery option. Don't really tell you it is in France until you complete the order, so could be more transparent. Still, I would use them again and got a 'hard to find' elsewhere item, so on balance I would recommend, provided you don't need it next day or 2 day delivery to the UK.

But you have got to be kidding me I had ordered decals in 1/32 scale for an American plane and others also in 1/32 scale for a German plane and you sent me decals for the P-38J Lightning but the most serious thing is that they are in 1/48 scale so they are unusable. Therefore I have ended my relationship with you for good. I asked for apples and you sent me bananas but I paid for apples...goodbye

More than a month before delivery...!

Order delivered very late and one of the products was missing. I was unable to give the gifts in time. Impossible to reach the phone number for information. I'll pass next time.

Not yet received, therefore poor coordination

this company is a ripoff they do not inform you about import duties £56.00 on my order you think you are buying from an UK company , but you then find out it is a french company, you receive an email asking for import duties !!!!!!!! we all know how many scam emails we receive. You then ask 1001 hobbies for confirmation of import duties, they then do not reply so you check the couriers website. Even worse they have shipped the package with useless parcel service oops I mean UPS they say I can pay the driver upon delivery I then receive an email telling me UPS have failed to deliver twice even though I was at home on both occasions. getting no help from 1001hobbies I managed to sort out delivery and payment with UPS . IF you are a UK modeler steer clear of these scammers. you will probably be able to buy what you want from a reputable UK wholesaler.

Order still undelivered

Before placing an order for 460 €, I wanted to call for information. The person who answered seemed to know nothing about her subject. After putting me on hold, she simply hung up on me. For the rest nothing to say, but not sure that I place another order. A little professionalism from your staff would not be a luxury.

choice, fair prices, express delivery, but I only needed 5ml micro jars, not 18ml, I only have one model to make exceptionally, and now I find myself with 14 almost new jars to throw away! what a waste of money Michel!

Hello Equipment to perform that I threw in the trash without proof of its condition Sincerely

Nul hyper nul, and once again my opinion will be refused... They sell you models with unusable plans and this company doesn't give a damn, they give you a credit of 15% of the price of your order excluding shipping costs, which of course remain at your expense. (35€ for a 240€ purchase that goes into the garbage)

It took way too long to get here. I marked the package refused and sent it back!

Communication in french from the m9eder company is not very convenient. Also the status of the order, what is and isn't in stock and what will eventually be delivered was unclear. Therefore, it was a pleasant surprise that the entire order was delivered complete.

Order conformed.
Delivery very long 15 days for 4 to 6 announced damage

It does not fit my needs. I was interested in two 1000 l. tanks for waste. Not the supposed model that I received. The advertisement of the item, is totally misleading. I am pending to return it and to be refunded the amount paid. I hope this is not a scam. I need instructions to the effect, which I expect to receive.

The guard rails that come with the Carrera One! racetrack for the corners are very tricky to attach!

I deplored the lack of responsiveness: following my order, after several reminders, I was informed that the desired item was out of stock. So I chose another item.... no reply, then a notice that my order had been dispatched, on which I noticed that all the paints (and other accessories) were there, but that the main item, a boat, was waiting to be restocked"..... I'm worried because it's a birthday present and I'm afraid I won't receive it in time. In the end, delivery was made the very next day and everything was there, but communication was poor. What a shame! (Well, I haven't seen the model yet, it's packed and the recipient will open it tomorrow: I hope he'll be satisfied).

Note 10 reasonable delivery time, excellent packaging, punctual and courteous deliveryman

Arctica russian nuclear pow

I think you should place the decal sheets in rigid envelopes. For the decals (for the manufacturer) it's a pity, for a N°, for example the 2, to put only 2 on the sheet, it limits the number of registrations in the same font, I can only make a plane with the 2-LH for example and can't make the 2-LA or 2-FH etc...

Run away from this store, error when buying an item, email within 12 hours to cancel the order and no response. The store sends the item (it happens) on the other hand procedure for product return initiated on their site (archaic by the way) and it's been 5 days that I'm waiting for someone to deign to answer me, the way customers are treated is not acceptable.

Terrible! Sent me the wrong kit, finally accepted that they had made a mistake, promised to send me a return label so I could return it, and two weeks later no sign of it! I am still, a month later, still without the kit that I PAID FOR! Awful! Do not shop here!

too long 1 year of waiting since the origin of the order following errors on your part and confusion in your emails. Fortunately, everything turned out fine.

Took ages to get the model .have to pay yo use PayPal. And the you have to pay for delivery. So not happy. I will not use 1001 unless I have to.
Sorry but I could have got this product as cheap but quicker if amazon

Order paid January 26, 2021. Evaded after a thousand trivial and false excuses after repeated threats from me to report the scam in place on 18/05/2012. You draw your own conclusions.

Delivery times of over a month for items indicated as being in stock, or 5 days at worst. Delivery to a relay point was also complicated because the location changed several times (despite the fact that they were open). There was no signature when the parcel was collected from the self-service point with the name clearly visible. Fortunately, we were happy with the items, which met our expectations, especially 1 that we couldn't find anywhere else! In short, don't be in a hurry!

The order arrived very late. One item (Marvel figure) was delivered broken in the box. When I contacted customer service, I was answered in Dutch and was not offered a return or anything similar for a defective item, but a voucher for 5 euros. Is that a joke? I was also asked to send a photo. Just keep your hands off and order elsewhere for a higher price than from this joke of a company.

Order delivered 3 months after placing it

Lack of clarity on delivery, takes way too long to know if order is approved....

I bought two cans of spray paint, one arrived, but the other was not spray paint but a mini paint can.

Horribly disappointed by 1001 hobbies, my box of Warhammer miniatures wasn't even in a cardboard box, just wrapped in bubble wrap, so the box was damaged, and there was some damage inside, notably to a set and part of a miniature. This shows just how little seriousness this store takes. Disgraceful. I've never seen such sloppy service in the model world. A Flee.

Deplorable service, zero communication, deadlines not met

Having to pay when you use PayPal is not good then you wait ages for the goods. I will only use you if I can't find the model else where..sorry I do expect a slightly better service .and service is very slow ....SORRY

Over a month to deliver and no reply to my reminder email!

On 04/27/2021 the order was placed and the payment was made. I picked up the package at the post office on 05/14/2021, after 18 days. It seems to me that this is quite a long delay for what most on-line orders take nowadays.

The goods never arrived and probably weren't sent. The firm failed to answer my questions so I had to lodge a complaint with PayPal to get a refund. Very disappointed.

warning ! 25% tax to add if over £150.UK tax plus UPS fee.cost me £48.not fault of this company but worth knowing.will only order from UK from now on

Order received, big defect on ordered model, impossible to join 1001 hobbies, neither by telephone, nor by e-mail.

Order placed 22/4/ 2021 , goods received 03/05/2021. too many 13 days to receive the goods,and then the tracking number I received it 4 days before I received the goods.

I put this note for the packing which leaves to be desired the cardboard of the model is completely crushed following transport another packing would have been better if not order received with all the products for the remainder ras