1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Once again catastrophic!!! I think I'm going to stop my experience with this site.An article that was supposed to arrive between 4 and 6 weeks and which took in the end almost 3 months......
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2021
Mal embaladas, llegaron una golpeada, tengo que restaurar la pintura en la punta de la helice
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Response from 1001hobbies
not in French
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 13/02/2021
I would put 4 stars, but an order of 02/13 was not received until 04/8 because one of the ordered products was not available. The whole order was held up and only after my complaint could it be solved, that's why it is 3 stars.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 01/04/2021
Because of the wrong first delivery (Australia) I only give a three.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 01/04/2021
In general average because I called to ask what I had to do if I was not there to pick up the order and on the phone you answer a recording in French in which I imagined it was them, no one answered me either and by email they did not answer either, the product is fine but the customer treatment at least in Spain leaves much to be desired.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/03/2021
I will not be ordering again. When I called about payment and delivery, I was given totally inadequate information. As for the delivery, which was supposed to be effective in 72 hours, this was far from being the case! Several contradictory messages from Colissimo, the ultimate on the day of delivery when my details were invalid...but the deliveryman showed up! In short, a lack of seriousness and coordination for me, wondering whether I would receive my parcel or not.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2021
the miniature is magnificent but the "vitrine" was all cracked, it's a shame. Then I received an e-mail "inciting" and that displeased me. But the site is nice and I think I'll keep ordering.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 05/04/2021
The order has still not arrived. Therefore a bad review
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Response from 1001hobbies
Hello, I am very satisfied with the service and the quality of the product. It is very good and I am very happy with the service, I look forward to it, Laure
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 30/03/2021
Product was only shipped 2 weeks after I ordered and paid for it. Shipping took almost a week. So in total, 3 weeks after my payment only received the product in my possession.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2021
The plus: the best price for the chosen item compared with competitors. The minuses: free delivery, not for Belgium (unlike other French e-shops). The advertised delivery times (one week) are far too optimistic (in reality, two weeks).
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 28/02/2021
Delivery time too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2021
Slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2021
Shipping and receiving time far too long! The time indicated on the site was not the right one, the purchase was planned for a birthday and arrived late ... disappointed
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 26/03/2021
The order took a little longer than expected and I did not receive any notification in this regard. Otherwise delighted with the products and your website.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2021
nothing because I didn't receive the product
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Response from 1001hobbies
Sir, We are sorry to hear this, but for us the parcel was delivered on 09/04/2021 09:00:00. Our 1001hobbies customer service is at your disposal for any further information. Please send us an e-mail to [email protected]. Sincerely, 1001hobbies customer service.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 25/03/2021
Contact with customer service issues is fine. But a lot of information about the (delayed) shipment (which I had to chase myself) I then received in French, without an option for English.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 13/01/2021
I ordered an aircraft that was in stock. My account was charged immediately. Weeks went by and when I saw that it did not arrive I contacted you and you told me that the product was out of stock. I asked for my money back and they sent me a coupon to buy another product. What kind of world do you live in? That way of buying no longer exists. I will never buy anything from you again.
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Response from 1001hobbies
Dear Sir We would like to remind you that you wanted to exchange your out-of-stock product for another one. As a result, the order was delivered to you in 3 days. We regret this stock error and apologize for this incident.
Sincerely, 1001hobbies Customer Service.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 26/03/2021
Navigation straightforward when relevant section found. Unfortunately the item purchasrd was incorrect due to mislabeling. Two items with the same manufacturers number. Recived the incorrect items.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 11/02/2021
It took a very long time to receive my order,although the product was"available" on the site.I also received FRENCH language mails regarding the delivery. The product ordered is OK.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2021
Google search and aurientation engine no doubt
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 05/04/2021
I had ordered Carrera Digital 132 cars. However, these turn out to be fake fakes or something. 1 setting: shelf gas and they can't change lanes either. The sensor is not even there. So useless. Both cars had the same problem. So not a unique problem apparently. Strange... Then again, the bluetooth module I had purchased at the same time works fine. Hopefully I will see my money back for the cars
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Response from 1001hobbies
Hello, We invite you to contact our customer service 1001 hobbies at this address . Sincerely,
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 06/04/2021
Very bad. Payed twice because of error in website. Profedmy payments several times via mails confirmed By the company. Not accepted This was my last order....
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Response from 1001hobbies
Mr Vercauteren, Some of your customers who paid for their purchases by credit card may have been debited twice for their purchases, due to a processing incident on 12 April. You have only been credited once and have no action to take for a refund. We apologise to you and your customers for this problem, which does not correspond to the quality of service we wish to offer you. A regularisation process took place on 14 April so that the sums unduly collected are reimbursed to the customers concerned, automatically and without any intervention on your part.
Yours sincerely
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 22/03/2021
Extremely disappointed. Delivery took 3 weeks, turns out it comes from France. Unreachable by phone; number does not exist. Then you get a 1/72 model sent home while you have chosen a 1/35. Return costs a lot of money because you have to send it back to France. I will never order here again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2021
Delivery times: impeccable, but package packaging: to be reviewed.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 26/03/2021
Did pay by credit card but did not receive confirmation. Had to go after it myself. Order was lost. Then had to email and call twice more. So bad. I will never buy here again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2021
Correct shipping service but price a little high and delivery time exceeded by 2 weeks, as the item ordered was not in stock. Nevertheless, the item was shipped promptly.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 16/03/2021
Misleading information about product stock and charge postage twice and then send two orders in one package. Scam at its finest. They will not see me and my fellow modeling club members again
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Response from 1001hobbies
Thank you for your e-mail, We thank you for your e-mail, we inform you that we have refunded the shipping costs of one of your orders. Finally, please take note of three essential information on our site.
In stock : shipping within 48 hours. These are physically in stock at the company's warehouse in Saint-Quentin-Fallavier. Available : shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on the delivery times of the various suppliers. Not available: these products are not currently in stock and cannot be ordered at this time. Once again, we apologize.
Sincerely, Laure
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 28/02/2021
As I told you, the material that arrived did not correspond to the order placed.
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Response from 1001hobbies
Sir, I would like to thank you for your support, Thank you for your comment. We apologize for this incident. Please be informed that customer service will contact you as soon as possible. Sincerely, 1001hobbies customer service
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/03/2021
What I ordered is NOT what I received
Response from 1001hobbies
Mr. CHRONISTER,
Thank you for your comment. We apologize for this incident.
However, the package tracking indicates that this order was delivered on 04/13/21.
We invite you to contact our customer service at [email protected].
1001hobbies Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/03/2021
Ordered 3 products in stock, after 1 week with no news sent an email for information. I had to send 3 more emails before I knew what was going on. One of the products was missing, donv in the way of the order and a credit note for the missing product, delay about 3 weeks when it should have taken 1 week. Request for information to have the credit 2 more weeks with 4 emails. I've just retaken an order to give it a second chance, I hope this time it goes better! And I'll give it a better mark. But communication is complicated, especially for a 1st order.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2021
The can of green paint is very thick ????
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 07/04/2021
Navugatiin is not that great.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 25/01/2021
Very bad, I will never buy anything at this store.
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Response from 1001hobbies
Sir, I would like to thank you for your support, thank you for your comment. We would like to inform you that this product is no longer in stock in England. Due to Brexit and the health situation, the delivery time may be very long.
Thank you for your understanding Yours sincerely, Laure
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 28/02/2021
It would be good if the scale or the sizes of the articles were listed.
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Response from 1001hobbies
Sir, I would like to thank you for your support, Thank you for your comment. We thank you for taking the time to share your dissatisfaction with us, but we are not sure if this comment deserves this notice. We remain at your disposal for any further information, Yours sincerely, Laure
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 25/03/2021
They have taken a long time to send. And they repeat the messages asking for a transfer that from the first moment I already informed them of what was happening and they keep repeating it, it seems that they do not read them.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/02/2021
failure to meet delivery deadlines when products no longer available are not reimbursed but a credit note is issued without explanation
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/01/2021
Delay of more than 3 months. No contact and no apologies. Not urgent but not commercial at all. I do not recommend this site
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2021
Not serious in the orders following lack of stock and other accepts the order then not knowing how to honor you offers a voucher instead of a refund is inadmissible
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Response from 1001hobbies
Mr Collin, Thank you for your comment. We would like to emphasize that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier, and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. Thank you for your understanding, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2021
Processing and shipping time a bit long for 2 small items... 11 days waiting time 2 days delivery time
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2021
Disappointed with the quality of the product I do not recommend the site
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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