Customer reviews of 1001hobbies

Serious company, only note is that, perhaps due to the particular time, the delivery time was much longer than estimated.

The stated delivery times are largely disregarded. These are not necessities so this is not a real problem. I would say that honesty pays more than claimed efficiency.

Poorly packed book arrived damaged

Did not receive RAF decals. Contacted about problem and waiting for response.

Not happy at all

Hello 3 weeks to receive the order, No response to several emails, nobody answers the phone. Pathetic. I will never order from 1001 again.

The order was delivered quickly but due to a problem with the item ordered (an important part of the model was missing) I was unable to contact customer service online. No reply to my e-mail....

After my first order, the aforementioned complaint is still not completed satisfactorily. This is mainly because it is almost impossible to get in touch with them. Today they finally responded with a short message saying they had not received anything and do not know what it is about. At the bottom of this message were all my email messages that I am responding to their initial offer. It is therefore incomprehensible that they would not know what the complaint is about; they themselves responded via email to my previous review via "real reviews". No doubt they must have all the details therefore (and moreover, it is even in the message I received from them today. Still this complaint has not been resolved. By phone they are also unreachable.

The shipping was a little slow and the product after comparing was quite expensive.

Good value for money. Pity that unavailable products are displayed in search results. Order was over 1 1/2 weeks in transit, which I really find too long, tried to contact, no options except email (which was not responded to) and do not hide behind "that's because corona" because my order via another puzzle website, which was also delivered by postnl.nl did arrive after 1 day ... So moderately enthusiastic...

My review so Okay you ask for it Tis the third time I've ordered something Tis the third time it says the item is in stock Tis the third time that item was not in stock And so I had to wait nicely Till the supplier delivered it to you And then sent it on to me So kind regards

Delivery taking longer than expected

I ordered Blackstone Fortress: Escalation. It was in stock when I ordered it. It took months for you to then tell me it was permanently out of stock. I could have purchased it elsewhere, but I spent 2 months thinking I had already ordered it before you told me I wouldn't be getting it. I am not happy about that at all, as it is now very difficult to obtain, and I had to settle for other products that I had no real intention of buying.

Late and incomplete delivery! And passable explanations on the cause of the delay (Brexit... for 6 weeks of delay!)

adequate, delivery took a little longer than I had hoped

I was specifically looking for a dodge viper body for my electric rc car, and came across many nitro versions I thought I had finally found the right one with you, but was sent a nitro version This was a bit of a disappointment.The shipping and communication were otherwise very well organized, only I understood the French emails very poorly because I do not speak French

When ordering due to computer error, it was unclear who I had ordered from and ended up in the French website

I received the package damaged and crushed. Compared to your shipping rates, which I find a bit expensive, your packaging is not rigid enough. As a result, the products inside are a bit crushed for items I was planning to give as a birthday present in 1 week's time (I hope there won't be any unpleasant surprises when I unwrap the gift).

Too many requests for advice

Initially not a positive experience, made payment but did not receive an order, later seemed to have been a bug in the system. Unreachable by phone, repeatedly emailed, but that did not provide a solution. Finally got someone on the line, who solved everything nicely. Too bad my son didn't get the promised item to make up for it. Car is super cool though!

Unfortunately it took a long time for the order to be delivered.

Figure was unfortunately no longer in its original packaging and has color abrasion. Too bad.

Late delivery.

Tracking
number: 556565112
Order number:
26-06683-86213
I received my
item but there is no instruction in the package please send me one instruction
ASAP..
Thanks

It is not real at all and I find the price excessive for the piece it is.

2 to 4 weeks too long to ship (4 weeks for me) meaning not in stock. it's average, no other comments Slts

One star, unfortunately less is not there. Eternal delivery time (more than two months), not all the merchandise arrived as it was out of stock (even though it was available in the shop), you cannot get a refund for missing items but only a voucher of equal value that I will never use given the very high shipping costs (not covered by the voucher).
So basically I waited two months, didn't receive all the items I ordered and lost money on them as well. Non-existent customer service. lousy! Avoid if possible.

The package came in a box 3 times the size of the package to be received, and, even so, it arrived dented. I understand that with all the packaging it had, it had not been in transit, but was already packed with the blow. The order has to be placed without premium, approx. 10 days to arrive.

This was a complete rip-off for the price. A very very sub standard model kit from Heller that 1001 hobbies should not be selling. Missing parts, inaccurate instructions and impossible to finish satisfactorily. I am a level 5 model maker so no fool. Very very disappointed with 1001. Of

40 days delivery time is a bit too long.

no instruction

Satisfied with the products, but the delivery did take a very long time. Was beginning to think I had booked on a fake account and could whistle for the products ordered. An email that there is a delay will not be bad for delivery problems.

Let's see if we can fix the opinion-giving spam, you're not paying me to have to bother me this way.

Accidentally (my mistake) I had paid the product 4 times, more often I asked if I could get the money of the extra three times back (had overpaid about 80 euros). I never saw the money. By the way, the product also came quite late.

I HAVE CLAIMED ON SEVERAL OCCASIONS WITH MULTIPLE MAILINGS. The delivery is wrong, they arrived in 1:72 scale and I ordered 1:48 scale. Please solve it as soon as possible. It was for my son's birthday and I have not been able to finish the model and give him his surprise.

A little pricey compared to other online (or sometimes physical) stores, but does the job and does it well.

Site deserved more details on products. Prices a little high. Expensive delivery costs with long lead times.

I found the 1001hobbies site very easy to navigate & when I saw a kit that I was really wanting to purchase at a good price, I saw this one.
I completed the purchase, including opening an account, very quickly on 3rd March, & waited for delivery.
As this is the most expensive kit that I have ever bought, (I have in the past with other suppliers, purchased & paid the cost of the kit as advertised on the website).
There was nothing on the order form I could find that informed me of any other costs. (billing informed me that tax was included within the price).
After 5 working Days, I contacted 1001hobbies by Email for an update & was informed that it would be shipped within 2 to 3 Working days. (that was fine).
I tried using the Tracking Facility on the website (typing in my Order Number), but that didn't work.
On the 17th March I received an Email from the Carrier informing me that the package was on its way.
On the 23rd March, I received a letter from "Parcel Force" informing me that a VAT charge + Clearance Fee was required to release this package.
I Emailed 1001hobbies & tried to use the "Support" facility on the website.
This only informed me that it would be answered "soon", (other websites can have an online chat available).
As I didn't receive an answer by 24th March, I contacted "Parcel Force" & paid the extra charges.
The kit was delivered on the 25th March.
What an excellent model, really pleased with it.
My reason for only giving 3 Stars is due to the "Not being aware the extra charges required to have this delivered",& taking 16 Working Days for it to be delivered.
I have received an Email from 1001hobbies on the 26th March, informing me that due to BREXIT, orders over GBP132 are subject to taxes requested by customs.
There is NOTHING that I could find on the Purchase Order informing me of this, even though in the same Email informs me that this information is indicated on the summary of my basket.
I have since tried to find this & still cannot find it.
My comment to 1001hobbies is, Please make this visible in UPPER CASE & HIGHLIGHTED, as you do for the "COVID HEADLINE ON DELIVERIES".
As I know this information now, I will take this into account, if I use 1001hobbies again in the future.

They have answered my inquiries.

Hello, You sent me an order placed at the beginning of December when we had agreed that I would benefit from a credit note since you had been unable to supply it to me due to a stock shortage! And then, months later, you sent it to me, but since Christmas, I had found it elsewhere! You sent it to me without asking my opinion and using my credit note... Sincerely