Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
3 months for delivery without explanation , no message
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2021
The Ugears 3D mechanical butterfly puzzle is poorly made. The pieces don't fit, even after sanding and lubricating. After 3 hours of work, we broke several pieces and couldn't complete the assembly. Assembly of the Wooden City mystery box is not yet complete, but I'm satisfied so far. The instructions are clear, the parts detach easily from the brackets, and the pieces fit together quite easily. The only drawback is that it's much smaller than the photo.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2021
is not exactly what the image suggests
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 14/01/2021
Excessive delays in delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
The items are always of high quality, but there was an error on the order which I was unable to resolve, as my numerous phone calls were never answered and my e-mail went unanswered... I've often ordered from you with great satisfaction, but this time it really wasn't up to scratch in terms of after-sales service.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/01/2021
My order was placed on January 8, and after protesting on the phone, I received what they had in stock after a month (they were missing two products and therefore didn't ship anything). Since then, I haven't heard from them. I'm going to demand a refund for both items.
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Response from 1001hobbies
Mr Bessard, Thank you for your comment, we have unblocked the split order. The last item will be sent and we will proceed with the refund of the Thinners product.
We regret this experience, and hope to regain your trust with this initiative.
Have a nice day 1001hobbies customer service
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/03/2021
They have sent me something totally different from what I had bought, I am very unhappy with the store. I do not recommend it at all, now I have to wait for my money back, I hope there will be no problems....
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Response from 1001hobbies
You Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.We understand your dissatisfaction and we apologize for this incident.Have a nice day Laure
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2021
not too bad on the whole but for the delivery time it's not great moreover the prices are not the best nothing to say for the choice and for the packaging delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2021
The downside is the Mondial Relais carrier. On the website, the delivery time is announced as 4 to 6 days. I was delivered in 25 days after no less than 3 telephone reminders. It's 1001Hobbies that's responsible for choosing a ... To be improved
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 13/03/2021
made of hard plastic, must have extra adhesive.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
the delay was very long and the information was parsimonious...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2021
Motor out of order after 10 uses...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 14/03/2021
Nothing to say about the shipping, but the box arrived completely ruined, packaging too shallow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2021
The availability of products within the announced timeframe is not respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2021
When I received my parcel, which was in very good condition with no signs of impact, inside the lid of the tamya XF71 bottle was broken into small pieces. I must point out that there was no paint dripping, but I cannot guarantee that the bottle is watertight after use.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 03/02/2021
THEY DELIVER ME THE WRONG PRODUCT. INSTEAD OF RETURNING THE PRODUCT AND RECEIVING THE CORRECT ONE, THE SOLUTION PROVIDED IS THAT I KEEP THE WRONG ONE AND I GET A BONUS OF 10 €. NOT CORRECT
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Verified Buyer
Rating: 3 out of 5
following a purchase from 20/02/2021
Service is slow - compare to a special courier service !
I would consider working with diffrent shipping company , in order that my costomers will get theirs orders with 4-5 days top !
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2021
extremely long delivery time...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2021
An error on a reference ordered. I'm waiting for a replacement. I had to return the article not ordered, and obviously I will have the good only after this return ... trust reigns ...
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Verified Buyer
Rating: 3 out of 5
following a purchase from 23/02/2021
You continue to list items for sale on your website you do not have in stock. This causes delays with the rest of the order while you wait weeks for an item to come from your supplier. You need to either NOT LIST the item, ship what you do have in stock and follow-up with the rest of the order what the out of stock item, or refund the customer's money(NO VOUCHER) for the out of stock item.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/03/2021
I don't recommend this paint, it's a disaster, the paint is like modelling clay, I really don't recommend it, I'd like a refund or an exchange, I won't buy this brand again.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2021
Orders made on the basis of available stock and supposedly in stock only arrive once received at 1001....... 3 months delay and no information. The prices are out of the ordinary, it's really a steal compared to other suppliers who also keep their promises, delivery within 3 working days ....
For me it's over, you've forgotten me. I've placed several orders, each time with problems.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2021
Item ordered but no longer available, poor communication from customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2020
Ordered on 24/12/2020 and received on 23/02/2021....!!! No coment...!
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 07/03/2021
French-language coverage not desired.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2021
I returned tires for a model car because the diameter was wrong and I'm still waiting for a refund. I haven't heard from the site since I returned the merchandise.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
LAME...2 MONTHS FOR A DECAL SHEET... 2 ORDERS IN 10 YEARS...THERE WON'T BE ANOTHER ONE !!!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2021
Delivery time a little long...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2021
Execrable delivery times, average packaging.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2021
You made a mistake in my order. It can happen. I've called several times to finally get the product I ordered (white paint, not cleaner) and, ..... NO follow-up. I'm still waiting If that's not contempt for the customer, what is? ........ But, duly noted.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/02/2021
I had ordered the skoda r5 1/18 th but I did not see that at the time of validating it was the 1/45 put instead....
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Response from 1001hobbies
onjour, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Our customer service will get back to you as soon as possible.
Good day 1001hobbies customer service.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 17/02/2021
Delivery time too long
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2021
If all goes well, the products you've ordered will arrive at your door. If the slightest grain of sand gets in the way, well, you'll just have to be patient! The "customer service" is completely useless. Personally, I wouldn't recommend this box supplier.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 08/02/2021
bardzo długi czas oczekiwania od zamówienia do dostarczenia przesyłki
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 02/01/2021
Very long wait until the item is delivered. Difficult and unclear communication with the company.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 14/02/2021
They only publish reviews with 4 or 5 stars. Customer service does not respond to emails. The phone is not answered. I think this store needs to improve these aspects because there are other places on the Internet where to buy.
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Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.
We understand your dissatisfaction and apologize for this incident.
Have a nice day Laure
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 24/02/2021
Hello, I am still waiting for a call back, this is not serious.
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Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.
We understand your dissatisfaction and apologize for this incident.
Have a nice day. Thank you for your email, Laure.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 21/01/2021
Unfortunately, not all items were delivered. At first I had to wait longer for the order, which was OK, because the items said "delivery time 3-4 weeks". But then the parcel arrived and 2 items with a longer delivery time were not included. On the same day, however, the status message "IN STOCK" appeared on the homepage for the items. ??? I received an AUTOMATIC voucher for the amount of the undelivered products, but I would have preferred to wait two days longer and receive a complete delivery.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 02/01/2021
Very slow delivery made several requests for information order fulfillment without getting response.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 10/02/2021
Kindly the kit was sent to me as a replacement for another no longer available. The kit box was damaged but, fortunately, no parts were missing.
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