English 
A
Rating: 3 out of 5
For certain products, the time to ship was longer than indicated resulting in a long time to ship.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 283 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 3 stars
Reset filtersC
Rating: 1 out of 5
I inform you that yesterday I sent an email to the address: [email protected] indicating that when I opened the box of my order was incomplete it was missing the decals and photoetched parts I hope that this unpleasant incident is resolved as soon as possible Greetings and I look forward to a reply
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V
Rating: 1 out of 5
Truly awful company. Ordered some scale figures, then realised they were the wrong scale. Emailed to cancel. Even though they admitted that they hadn't yet sent them, they refused to cancel the order and went ahead and sent them! Will never use again, and advise everyone to avoid.
Response from 1001hobbies
%Sir,
We regret this comment. But you sent us your cancellation email too late and we could not cancel your order. We really regret this incident, you can if you wish send it back to us in an envelope. We have confirmed the address by email.
We thank you for your understanding,
Sincerely,
1001hobbies customer service.
We regret this comment. But you sent us your cancellation email too late and we could not cancel your order. We really regret this incident, you can if you wish send it back to us in an envelope. We have confirmed the address by email.
We thank you for your understanding,
Sincerely,
1001hobbies customer service.
V
Rating: 1 out of 5
Much too long waiting times for the order have been waiting for the 2nd order since December
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
A
Rating: 1 out of 5
Some poor assholes
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C
Rating: 3 out of 5
There has been an error in one of the articles. I sent them an email two days ago and am still waiting for a reply.
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A
Rating: 3 out of 5
Beyond the somewhat long delivery time, Unfortunately an item delivered does not match what I ordered.
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G
Rating: 1 out of 5
Apparently a French webshop, well hidden as a Dutch one. Brushes arrived somewhat damaged, and I was missing a jar of paint. I won't be ordering here again anytime soon....
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
G
Rating: 1 out of 5
I had ordered a puzzle and never received it
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
V
Rating: 3 out of 5
I received the package I received the package, however, when I opened it the model was missing most of the parts. I can do nothing with this. .
A
Rating: 3 out of 5
I received the package I received the package, however, when I opened it the model was missing most of the parts. I can do nothing with this.
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G
Rating: 1 out of 5
bonjours je ne pouvais pas savoir que le puzzle étais si petit pour un 1500je suis déÃ
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C
Rating: 1 out of 5
It has not been delivered what I have bought besides very bad response from the page and when I make the return of the product they leave me waiting very bad the page leaves much to des
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V
Rating: 1 out of 5
The products are OK but with a total value of Euros 21.22 the shipping costs of Euros 16.99 are horrendously high and border on theft. You have just lost a customer!
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Rating: 1 out of 5
fast and reliable
A
Rating: 1 out of 5
No parcel in my mailbox despite e-mail notification from collissimo
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A
Rating: 1 out of 5
I still haven't received my order. I can't contact the seller.
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A
Rating: 3 out of 5
model is nice but model is nice but, way overpriced...
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Response from 1001hobbies
Dear, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We will do our best to make your next experience a wonderful one. See you on our website 1001 hobbies
A
Rating: 1 out of 5
an item is missing from my order and I'm told there's nothing they can do because it's noted on the BL
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V
Rating: 3 out of 5
model is nice but model is nice but, way overpriced...
Response from 1001hobbies
Dear, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We will do our best to make your next experience a wonderful one. See you on our website 1001 hobbies
V
Rating: 1 out of 5
I have not received the goods as yet
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
V
Rating: 3 out of 5
The item would have been on time without Corona and I was kept informed every step of the way. However, I ordered an IR tank and got a BB tank and the chains were too tight. Otherwise everything was fine.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
A
Rating: 1 out of 5
Your answer doesn't solve the problem. I paid for a product I didn't receive, and I'm in possession of a product I have no use for! It's about time you showed some concern for your customers, who are your bread and butter, and took responsibility for your mistakes. What contempt for the customer! It's a shame
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A
Rating: 3 out of 5
Deadline and speed respected but packing of the model of a very large box in a simple transparent bubble wrap the box had the corners crushed and risk theft . thank you to take more care for the packaging of models cordial
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A
Rating: 1 out of 5
The relay point that you indicated to me is going to close in a fortnight and I don't know why all the parcels were sent back. I had to indicate a new relay point myself, so time was wasted for nothing.
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V
Rating: 1 out of 5
VERY POOR QUALITY POSTAGE ITEM WAS SENT BACK AND SENT TO ME AGAIN
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
A
Rating: 1 out of 5
It has been 2 months since my transfer for model purchase. Give me the money back or send me another model or a shopping voucher. Put like this you are doing a legally punishable theft. since I am not the only one being scammed we can all make a complaint together.
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V
Rating: 1 out of 5
I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
V
Rating: 1 out of 5
Everthing's fine
V
Rating: 3 out of 5
The products are great and the shipment arrived relatively fast considering what's going on in the world today. Thank ya'll
A
Rating: 1 out of 5
I paid $45 for express 2-3 days... I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
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Response from 1001hobbies
Hello, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify our error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
A
Rating: 1 out of 5
Bonjour aucune information sur ma commande passer le 28 février 2021 aucun suivi de colis car numéro de commande non valide bref c'est plus pour enfants 1 er âge que du modélismes pour con
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V
Rating: 1 out of 5
I paid $45 for express 2-3 days… I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
Response from 1001hobbies
Hello, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify our error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
A
Rating: 3 out of 5
Product conforms but delivery time much too long.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Rating: 1 out of 5
And the dreadful customer service continues... On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It's working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.
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Response from 1001hobbies
Hello Martin, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify this error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
A
Rating: 1 out of 5
The article received does not correspond to what was ordered.
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V
Rating: 1 out of 5
And the dreadful customer service continues... On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It’s working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.
Response from 1001hobbies
Hello Martin, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify this error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
C
Rating: 1 out of 5
Hello, Defective tracking almost a month to arrive and the cutters are not the ones in the catalog are normal cable cutters of the "Chinese". Thank you
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C
Rating: 1 out of 5
It took more than 20 days to arrive without prior notice that it was out of stock or any problems with the order.
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A
Rating: 1 out of 5
It is since February 4 that I placed and paid immediately for an orderToday March 4 I still have not received the goods and there is no trace of my parceloultimo tracking on February 15.Vergognospero at least get my money back.Disappointed and never again buy from you.
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