Customer reviews of 1001hobbies

TOO MANY PRODUCTS IN REASSOR IT'S PAINFUL

I cancelled an order on December 28 (delivery scheduled for the 30th and the item was not really in stock). The item was nevertheless sent on 05 January. I had to go to the parcel post on January 11 to refuse it. What's more, I received an e-mail asking me to finalize an order that I had never placed. Someone from the company contacted me on January 14 to tell me that it was a computer bug (a bug that doesn't register a cancellation and creates fictitious orders...) and that the transfer would be made by the weekend. And as usual, only promises and no action behind them, apart from an order that will certainly never take place. It's January 18 and I've still got nothing in my account. In short, if you order from them, don't expect to be reimbursed if you cancel an order. Company with inadmissible ways of doing things

order of november 26th 2020 still not arrivedyou had to come back to me after having contacted colissimovoila week has just passed and as usual no news from you

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I haven't received the paint I ordered... I haven't received the paint I ordered yet!

Order arrived on time but for an all-in-one model (glue, brush, paints) including 3 paints, but the brochure indicates many more colors needed, including mixes. Not very reg

I haven’t received the paint I ordered… I haven’t received the paint I ordered yet!

Such a small package in such a big box! Not very ecological.

Disappointed with the delivery I had ordered a tube of glue with a long metal tip as well as paint the tube arrived broken in 2 the glue was spilled all over the envelope ... surprising that it was not better packaged or in a separate bag necessarily that in an envelope the tip would bend .... What's more, it took me a week to receive delivery.

The products were great and well packaged, however delivery took 5 weeks to arrive and it was difficult to get a response from. I spent about 3 weeks trying to get in touch with 1001 Modelkits as the delivery tracking info hadn't changed. I can see they've put an email address on their website now so hopefully this will improve. I understand Covid/Brexit/recent weather are causing delays, however I've received similar packages (size and value) from France in less than a week. I would encourage 1001 Modelkits to look at other couriers. I would order again, but expect a long wait for delivery.

I give 1 star only because it is impossible to give zero. Absolutely terrible and unreliable seller. Order placed on 0712 and never arrived. despite the tracking information communicate that the material has been delivered to an operational center SDA customer support first tells me that it has already been delivered later they have not even deigned to respond. By law an honest seller past the 30 days should resolve the issue or provide compensation but this was not the case in fact they stopped responding.

The product (radio controlled helicopter) delivered was incomplete and appeared to have been in stock for a very long time ( the DCU on the batteries says '03-2018')! A request for return and refund was made on 2812... an e-mail sent back on 71... still no news!

The item I received in my parcel was not the one I ordered! No answer to my claim by email! Wrong item delivered and no answer to my claim by E

Desperate access to the site In my experience t:ouffu bad link between pages and DESPERATE SLOWNESS Both with Linux and Windows On the other hand rich site Fast enough delivery despite the crisis

Order 243996 (or SEJRO3IRA) from 19122020 cancelled on 28122020. An order cannot have 2 different references (dubious management)??? I had to go and refuse the parcel (sent on 05012021) that 1001 maquettes should never have sent following the cancellation accepted on 28122020 before sending. The parcel is on its way back and seems to be blocked on the logistics site. As 1001 Maquettes has proof that the parcel is on the return and that I refused it, I am now requesting reimbursement of the direct debits made and cancellation of the following ones. I can see from TrustPilot that this company scorns its unhappy customers. If I don't get my money back soon, I'll be forced to contact other dissatisfied customers and take legal action, starting with the promises the company sent me by e-mail (which they haven't kept). I also received an e-mail asking me to finalize an order that I had never placed, nor even put the items in question in the shopping cart (attachment to the e-mail that I sent directly to the seller). Clearly this company takes the liberty of inventing fictitious orders BRAVO. I find these methods very limited

Over 2 weeks for 8 pots of paint declared in stock on the site - logistics need to be reviewed

I ordered my items on 27 December 2020 and they still haven���t arrived. I know this may be a result of this country���s stupid, pointless Brexit but it would be nice to know when the delivery may appear. It has never taken this long with

Package arrived safely but did not arrive for Rey

Finally!!!!!!! after 2 months my order has arrived. I have not opened the package but apparently everything is correct but the wait has been too long.

Everything is perfect on the 1001 maquettes side, the delivery problem comes from colissimo unfortunately.

Besteld op 18/12 en meteen betaald. Besteld op 18/12 en meteen betaald. Nog niets gehoord en ontvangen. Bestelling is in behandeling en dat is het.Mij zien en horen ze niet meer!!!

Besteld op 18/12 en meteen betaald. Besteld op 18/12 en meteen betaald. Nog niets gehoord en ontvangen. Bestelling is in behandeling en dat is het.Mij zien en horen ze niet meer!!!!

It’s been close to a month (order… It’s been close to a month (order placed on 12/16/20) and no package has arrived. If the package ever arrives I will give a review.

It's been close to a month (order... It's been close to a month (order placed on 12/16/20) and no package has arrived. If the package ever arrives I will give a review.

Good selection easy to use web site and timely delivery

Not so positive! I still have no product! Ordered 23-12 and paid immediately yet to receive nothing.

I usually only give positive reviews but in this case I will have to make an exception...the 1:43 scale model although it arrived in perfect packing condition has an obvious manufacturing defect in the front. Basically it has a crooked front bumper....

I placed an order on 29122020 and I still haven't received it to this day on 12012021 I asked by email where my order was and I haven't had any answer the wait for my order is very long! More than 2

I sent in my order and still haven���t received it , the weird thing is I have ordered other parts from different sources at later dates and I���ve received them , where���s my order ,where��

I ordered 2 models on 040121. I was told that the paints were out of stock (I tried to change the product to no avail). Since then I have tried to contact them by e-mail but they always send me the same e-mail with no solution! No way to contact them except by email! Very annoying

HAHAHA. The joke. Seriously. Item noted in stock and finally after two weeks yes but in fact no. Restocking. And finally a week later, well, the item is definitely out of stock. Pitiful organization. I struggled to get a refund. I got a notification after battling. I'm still waiting for the money to reach my account. I'm going to have to think about doing something other than trading.

I placed the order on Dec. 12 it was supposed to arrive on the 18th so that I could ship the gifts to the appropriate people. As of Dec. 18 it shows delivered from the site - but no package to me. I ask for clarification from the courier who confirms that the package was returned to sender and that I should have heard from them. We are now a month after the order and I still do not receive a response as to where the ordered goods are. Nearly 100 € worth that no one knows where it went - and from the company no response to emails I send. Even on the phone they don't answer. I am sincerely concerned.

Ordered paint on the 31st with colissimo at 980€ for delivery in 1 to 2 working days On the 11th no new order in preparation! Sent an email with no reply, impossible to reach by phone.

Returned item over a month ago for a refund. Still no refund. Chased up twice and told when they receive it I will get a refund. Royal Mail confirm they have my return. Would never use this company again.

bonjourtoujour pas ma commande du 26 novembreje vous ai envoyé 2 email pour un remboursement pas de reponsepeutre en passant par truspilot j'aurais une réponse autrement je serai obligé de saisir la just

Order placed on 2412 is supposed to have been sent on 2812 in the post office say they have not received anything We are at day 1101 ie I've been waiting 18 days for my order. You call on the phone and they tell you that the post office has the order but it is not so. Fatal service. I do not recommend co

Fatal very angry the car I bought for a gift of kings does not have all the parts and also the paint cans that came are dry. I do not recommend it to anyone. Disappointing

Good service but expensive

Plenty of choice, but disappointed with the products! Despite fast delivery and attractive prices, I'm disappointed by the very poor quality of the puzzle pieces, which are extremely small (1500) and very thin. What's more, several pieces can correspond to several squares, making the puzzle almost impossible to put together. As someone who does a lot of puzzles and has a lot of patience, I've thrown my money out the window.

The whole experience was great. Packaging was excellent and it arrived as scheduled. Definitely doing more buisness with them.