Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 1 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2020
The order is of good quality only the delivery time was too long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2020
difficult to install shrouds....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2020
difficult to give an opinion I was to be delivered Tuesday 25 ... it is Monday 30 more sound more picture ...
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Verified Buyer
Rating: 3 out of 5
following a purchase from 28/11/2020
They had a awesome selection of hard to get model kits (well hard to get in the US anyways). Prices were okay but considering I couldn't find them anyplace else it is what it is. Fast shipping too even with things as messed up as they are now! I will use them again for my model needs!!!
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Verified Buyer
Rating: 3 out of 5
following a purchase from 28/11/2020
Shipping Time I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.
Response from 1001hobbies
Hallo, Uw pakket wordt afgeleverd, we vragen vandaag een onderzoek met de transporteur om verder te gaan. Hoogachtend, Klantenservice 1001 hobby's. 1001hobbies klantenservice.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2020
Sorry but""received the parcel 20 days after ordering and with a change of point rel
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
Shipping Time I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.
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Response from 1001hobbies
Hallo, Uw pakket wordt afgeleverd, we vragen vandaag een onderzoek met de transporteur om verder te gaan. Hoogachtend, Klantenservice 1001 hobby's. 1001hobbies klantenservice.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Transport too expensive. And too long. The same price as the item purchased is not normal.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Hello, I would have given you my opinion on the product ordered but the post office has still not delivered the parcel.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Not much information in the tracking system. A little long for a Colissimo but arrives well packed and in good condition.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Order placed on 10112020 and still not received 17 days later despite payment of €995 postage. Even if the situation and the period can be the cause of a certain delay, this one is not very a
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 27/11/2020
On this site they offer items that they do not have in stock. When you pay for them the problems come and they hold your order until they receive the items. You offer solutions and they do not respond to your emails. It is a site that is based in Spain (Madrid) and they attend you by phone in French. You can check it. My order is paid and held. Be careful and above all be aware of where to find them.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 26/11/2020
Great products but very slow shipping I waited 20 days to get the package check availability well
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Verified Buyer
Rating: 1 out of 5
following a purchase from 26/11/2020
This was an excellent transaction great seller nicely packed. I recommend them.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
It would be desirable to have more precise assembly instructions in FRENCH.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
Products delivered as ordered. However, contrary to what was displayed on the merchant site at the time of ordering, the items ordered were not in stock and had to be restocked by the supplier, which delayed the dispatch of this order. After a complaint, the sales department estimated that this product would be shipped within 3 to 5 working days, but I'm positive that it was in stock (four items remaining) at the time of my order. While this malfunction of the site or stock management had no effect on the final outcome of the transaction, it did damage the image of the service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
Very long delivery time. But good service response
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Verified Buyer
Rating: 1 out of 5
following a purchase from 25/11/2020
On time and in full
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2020
I placed an order on November 7th. On the 14th I received an email saying that my order had been dispatched via Colissimo. Today is the 25th and I still haven't received anything. The Colissimo website indicates that my order is being prepared by the sender or is being handled by them. Admittedly delivery times can be longer at the moment, but still ... What's more, you're unreachable on the phone and I can't log on to my customer area. Despite several attempts to reset my password, I have received nothing. It's the right e-mail address and I've checked the spam. I won't be recommending you and I'm considering taking action if I don't receive my order in the next few days.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2020
I ordered a model of the MITRCHELL B25 at the 172nd and received a poster that I unfortunately don't need. That's why I'm only giving it one star. I'm also waiting for a gest
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2020
I'm obliged to give the worst mark because I still haven't received my order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2020
Order placed on 10.11.2020. Today is 25.11.2020 and I still haven't received anything. The tracking system tells me that my parcel is still being prepared by the sender. I'm really wondering, no communication from 1001 maque.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 24/11/2020
They took my money and literally disappeared. THIEVES I want my money back!!!!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 24/11/2020
I am still waiting my order and can find no way of contacting anybody at the company.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 24/11/2020
Bestelling 6JUCCAC5F is niet correct… Bestelling 6JUCCAC5F is niet correct geleverd. Ontvangen een PLA NAVY FLIGHT DECK CREW van Het merk DreamModel, terwijl ik een Micro-Mir G7E/T3 German Torpedo heb besteld en betaald. Op email wordt niet gereageerd en telefonisch ook niet. Hoop toch nog mijn bestelde torpedo geleverd te krijgen maar heb weinig hoop.
Response from 1001hobbies
Hallo, Bedankt voor je feedback. We verontschuldigen ons voor dit incident. Onze klantenservice zal zo snel mogelijk contact met ons opnemen. Met vriendelijke groet, 1001hobby's klantenservice
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Verified Buyer
Rating: 1 out of 5
following a purchase from 24/11/2020
I am still waiting my order and can… I am still waiting my order and can find no way of contacting anybody at the company.
Response from 1001hobbies
Mr. Andrews, Thank you for your feedback. Our customer service will contact us as soon as possible. Sincerely, Laure
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2020
Bestelling 6JUCCAC5F is niet correct... Bestelling 6JUCCAC5F is niet correct geleverd. Ontvangen een PLA NAVY FLIGHT DECK CREW van Het merk DreamModel, terwijl ik een Micro-Mir G7E/T3 German Torpedo heb besteld en betaald. Op email wordt niet gereageerd en telefonisch ook niet. Hoop toch nog mijn bestelde torpedo geleverd te krijgen maar heb weinig hoop.
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Response from 1001hobbies
Hallo, Bedankt voor je feedback. Nous verontschuldigen ons voor dit incident. Onze klantenservice zal zo snel mogelijk contact met ons opnemen. Met vriendelijke groet, 1001hobby's klantenservice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2020
I am still waiting for my order and can... I am still waiting for my order and can find no way of contacting anybody at the company.
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Response from 1001hobbies
Mr. Andrews, Thank you for your feedback. Our customer service will contact us as soon as possible. Sincerely, Laure
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 24/11/2020
I ordered 3 items and what i received were two correct items and one incorrect which i did not order Order number 6JUCCAC5F I received an item called PLA NAVY FLIGHT DECK CREW with item number CDM350003 but i ordered item number AHMM35-003 which is a Micro-Mir G7ET3 German Torpedo I tried to contact 100hobbies nl but the only thing i heard was a message machine I also send two emails but until this day i get no respond I paid arround 30 euros for something i did not order and i can not use I still have some good hopes that they will solve this problem and otherwise i have to go to the police to report this and take further steps
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2020
still waiting for my order since almost 15 days
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2020
The product corresponds to the model but the box arrived very damaged. It was just wrapped in paper
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Verified Buyer
Rating: 1 out of 5
following a purchase from 23/11/2020
I placed the order on 27th Oktober and I still have not received the items I paid for. (today is 23rd November) Have tried to contact 1001 Hobbies by e-mail for over a week , but no replies. Have received a packet containing wrong items. What is the problem and why no answers ? 24th November - still no reply
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Verified Buyer
Rating: 1 out of 5
following a purchase from 23/11/2020
I have not received my order I have not received my order
Response from 1001hobbies
Mr. Allison, Thank you for your feedback. Your parcel is in transit and will be delivered as soon as possible. We look forward to hearing from you, Customer Care 1001 Hobbies.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
I have not received my order I have not received my order
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Response from 1001hobbies
Mr. Allison, Thank you for your feedback. Your parcel is in transit and will be delivered as soon as possible. We look forward to hearing from you, Customer Care 1001 Hobbies.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
Hello, I have asked twice because in my order I have not received my suspension kit for Ducati Panigale and still no answer. Mr BOU
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
Too bad that very very bad........ does not exist!!!! Après 3 semaines de commandeet toujours rien Si on n'a besoin de rienle site est parfait Amazon peut être tranquille avec des sociétés comme la votre Second experienceand certainement la de
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 22/11/2020
One package arrived broken
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2020
model too fragile
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/11/2020
Ordered item come faulty rubbish customer service lines don't hear anything back just tell contact there supplier still awaiting response month later do not order from these
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2020
Order not yet received
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