1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
My order was fulfilled incorrectly...I... My order was fulfilled incorrectly...I recieved an item I did not order, and I didn't recieve the items I ordered at all...
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Response from 1001hobbies
Sir, Thank you for your email. We inform you that the customer service will get back to you as soon as possible. Thank you for your patience, 1001hobbies customer service
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Verified Buyer
Rating: 1 out of 5
following a purchase from 03/12/2020
My order was fulfilled incorrectly...I… My order was fulfilled incorrectly...I recieved an item I did not order, and I didn't recieve the items I ordered at all...
Response from 1001hobbies
Sir, Thank you for your email. We inform you that the customer service will get back to you as soon as possible. Thank you for your patience, 1001hobbies customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2020
For my first purchase on the site I had ordered a metal model, but I received a poorly made plastic one, with torn packaging and a scratched transparent presentation case that was impossible to put in a window. I haven't heard from them since, despite an e-mail exchange. I don't recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2020
It won't appear on the site anyway... Only positive reviews. Site to be avoided ABSOLUTELY
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2020
model delivered with missing parts
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2020
I ordered the 711 and it was supposed to be delivered on the 23rd ...nothing on the 24th ...message informing me that I had refused the parcel ?? on the 30th the parcel was available again ...but nothing at the relay point. today the parcel is apparently available again ...third trip to the relay point (time taken out of my working hours) still nothing ... more to come next week .
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Verified Buyer
Rating: 1 out of 5
following a purchase from 02/12/2020
Very good service.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 01/12/2020
Wrong product delivered. After a long correspondence with sending pictures and barcode of the wrongly delivered item and return to France on own account again the same wrong item delivered. Very bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
Minor inconsistencies in the delivery (the product marked missing arrived ...... before the rest of the order).
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2020
It's a shame a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2020
the models I got are great. Just what I was looking for. However I'm just a beginner so they are hard with the small pieces. Still will get more as I improve.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 01/12/2020
Received nothing twice while I have paid
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 01/12/2020
Very long shipping time that was not specified in advance
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 01/12/2020
I have not received my order. I was informed that it was shipped on November 19. Nine days later I complained and was told that I would receive it shortly. On November 30 I inquired at Correos and was told that the package had not been delivered by the sender. I complained again to 1001 and this time they told me that they will collect information which is what they should have answered in my first complaint.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 01/12/2020
On 15-11-2020 I placed an order and as of today (01-12-2020) it has not arrived. It does not look like it is going to arrive soon because it is supposed to be registered in the post office since 26-11-2020 and it is still only in the first step of shipment (and there are 4
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2020
My order took a long time to be sent, so I had to wait for the model store to reopen.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
good piece... nothing to say
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2020
order placed 15 days ago still no delivery service not great
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2020
The order is of good quality only the delivery time was too long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2020
difficult to install shrouds....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2020
difficult to give an opinion I was to be delivered Tuesday 25 ... it is Monday 30 more sound more picture ...
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/11/2020
Item was EXACTLY as described by seller and shipped FAST!
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Verified Buyer
Rating: 3 out of 5
following a purchase from 28/11/2020
They had a awesome selection of hard to get model kits (well hard to get in the US anyways). Prices were okay but considering I couldn't find them anyplace else it is what it is. Fast shipping too even with things as messed up as they are now! I will use them again for my model needs!!!
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Verified Buyer
Rating: 3 out of 5
following a purchase from 28/11/2020
Shipping Time I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.
Response from 1001hobbies
Hallo, Uw pakket wordt afgeleverd, we vragen vandaag een onderzoek met de transporteur om verder te gaan. Hoogachtend, Klantenservice 1001 hobby's. 1001hobbies klantenservice.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2020
Sorry but""received the parcel 20 days after ordering and with a change of point rel
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
Shipping Time I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.
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Response from 1001hobbies
Hallo, Uw pakket wordt afgeleverd, we vragen vandaag een onderzoek met de transporteur om verder te gaan. Hoogachtend, Klantenservice 1001 hobby's. 1001hobbies klantenservice.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Transport too expensive. And too long. The same price as the item purchased is not normal.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Hello, I would have given you my opinion on the product ordered but the post office has still not delivered the parcel.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Not much information in the tracking system. A little long for a Colissimo but arrives well packed and in good condition.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Order placed on 10112020 and still not received 17 days later despite payment of €995 postage. Even if the situation and the period can be the cause of a certain delay, this one is not very a
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 27/11/2020
On this site they offer items that they do not have in stock. When you pay for them the problems come and they hold your order until they receive the items. You offer solutions and they do not respond to your emails. It is a site that is based in Spain (Madrid) and they attend you by phone in French. You can check it. My order is paid and held. Be careful and above all be aware of where to find them.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 26/11/2020
Great products but very slow shipping I waited 20 days to get the package check availability well
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Verified Buyer
Rating: 1 out of 5
following a purchase from 26/11/2020
This was an excellent transaction great seller nicely packed. I recommend them.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
It would be desirable to have more precise assembly instructions in FRENCH.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
Products delivered as ordered. However, contrary to what was displayed on the merchant site at the time of ordering, the items ordered were not in stock and had to be restocked by the supplier, which delayed the dispatch of this order. After a complaint, the sales department estimated that this product would be shipped within 3 to 5 working days, but I'm positive that it was in stock (four items remaining) at the time of my order. While this malfunction of the site or stock management had no effect on the final outcome of the transaction, it did damage the image of the service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
Very long delivery time. But good service response
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Verified Buyer
Rating: 1 out of 5
following a purchase from 25/11/2020
On time and in full
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2020
I ordered a model of the MITRCHELL B25 at the 172nd and received a poster that I unfortunately don't need. That's why I'm only giving it one star. I'm also waiting for a gest
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2020
I'm obliged to give the worst mark because I still haven't received my order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2020
Order placed on 10.11.2020. Today is 25.11.2020 and I still haven't received anything. The tracking system tells me that my parcel is still being prepared by the sender. I'm really wondering, no communication from 1001 maque.
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