1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
I ordered Scary Terry with the sword hands and got a completely different Scary Terry. I just hope that Krombobulus Michael's leg matches the color later. It doesn't look like a fake, which is why I'm keeping it, but it wasn't my order. That's why I won't be buying from you again and can't recommend you to anyone.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 28/10/2020
I got the model kit I ordered in a reasonable period of time considering that it was shipped from France and delivered to me in California. It arrived in good condition with no broken parts. It is good to know that there is a place to get model kits at a good price which may not be readily available or not available at all from other sources.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 27/10/2020
I have CCTV on my property and there was no attemptt to deliver my expexted parcel.. the steert was busy has workmen were laying new footpaths on or street . I had 4 other delivers made that monday no problem
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 27/10/2020
This is the second time I have had to wait several wakes for an order because one item was not delivered on time by the manufacturer In the end, I asked to split the order and deliver what was in stock Why in such a case is the customer not consulted (automatically initiated by 1001) whether they want to split the order cancel or just wait? The delivery itself was 100% in ord
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2020
Very good site where we find models at consistent prices but lack of clarity on the delivery time and the packaging of the package insufficient! Bubble wrap provides mediocre protection, and the box arrived crushed and damaged. Let's hope there's no p
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2020
My package was all crushed and parts were loose and wandering around in the box.... a bit
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Verified Buyer
Rating: 3 out of 5
following a purchase from 26/10/2020
Excellent experience all around! Star Trek Pike's Enterprise mug arrived just as described and when they said it would. Also exceptional automated communication updating me on the status of my order and then the status of my shipment including a delivery notification as well.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 25/10/2020
I made my order on the 28th of September. I am still waiting for it to arrive. Right now I don't believe it will ever arrive and my ��22.67 may as well be thrown in the bin. I will never use aga
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/10/2020
More than 3 weeks delay to receive the order !!! Payment was taken immediately. On receipt: the resin part broken into several unrecoverable pieces! No rigid packaging to protect the pieces just a bubble envelope 10 times too big. And we pay 8€ for shipping. Pathetic. Compared with European sites that ship within 3 days with a parcelag
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/10/2020
Fast delivery payment of 20euros delivery within one week
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2020
Two problems with the delivery: I asked for a home delivery but it didn't take place, so I had to collect the parcel from the post office. Apparently a problem with colissimo in my area. So I paid more for home delivery, which I didn't get. Second thing: one of the puzzle boxes arrived very damaged, apparently dented by one of the other boxes. Otherwise, the products are exactly as pictured on the online ordering site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/10/2020
The products correspond to the order. These products were supposedly available for delivery within 3 days. Products ordered and charged to card on 101020. Received on 221020. 10 days delivery by colissimo is very expensive.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 22/10/2020
I have not received the product yet...
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 21/10/2020
Not even worth a star! Wrong article and still takes forever to be shipped! Never again !
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/10/2020
Bestelnummer 225643. Op de site staat 3-5 dagen levertijd. Inmiddels drie weken verder en artikel staat nog steeds op �in behandeling�. Twee keer gemaild en twee keer een Copy Paste bericht terug gekregen dat het nog 3-5 werkdagen duurt. Slechte zaak!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/10/2020
Lange levertijd Bestelnummer 225643. Op de site staat 3-5 dagen levertijd. Inmiddels drie weken verder en artikel staat nog steeds op ‘in behandeling’. Twee keer gemaild en twee keer een Copy Paste bericht terug gekregen dat het nog 3-5 werkdagen duurt. Slechte zaak!
Response from 1001hobbies
Beste Mr. Steinbusch, Dank u voor uw opmerking. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we zijn zeer geïnteresseerd! Wij verontschuldigen ons oprecht voor de vertraging. Onze klantenservice zal contact met u opnemen. Binnenkort op onze site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2020
Lange levertijd Bestelnummer 225643. Op de site staat 3-5 dagen levertijd. Inmiddels drie weken verder en artikel staat nog steeds op 'in behandeling'. Twee keer gemaild en twee keer een Copy Paste bericht terug gekregen dat het nog 3-5 werkdagen duurt. Slechte zaak!
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Response from 1001hobbies
Beste Mr. Steinbusch, Dank u voor uw opmerking. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we zijn zeer geïnteresseerd! Wij verontschuldigen ons oprecht voor de vertraging. Onze klantenservice zal contact met u opnemen. Binnenkort op onze site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/10/2020
order placed on october 2nd received on the 19th for a simple decal that should have been in stock unworthy of our ep
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/10/2020
I have not received the product that… I have not received the product that was shipped over a month ago.
Response from 1001hobbies
Dear Mr Hopkins, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We apologize for the wait. Our customer service will contact you in the next few days. @ Soon on our website
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/10/2020
I have not received the product that... I have not received the product that was shipped over a month ago.
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Response from 1001hobbies
Dear Mr Hopkins, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We apologize for the wait. Our customer service will contact you in the next few days. @ Soon on our website
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Verified Buyer
Rating: 1 out of 5
following a purchase from 15/10/2020
Model arrived in excellent condition with very fast service. Prices are very good and with excellent customer service will buy from again Thank you for a very good purchasing experience
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/10/2020
Product not delivered
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2020
If you want to keep your customers, you'll have to keep up with the competition.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/10/2020
This antenna is not available in the US so I ordered it from another country. Took me 10 minutes to replace. Beats having to send your radio in to replace the antenna for a simple repair.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/10/2020
fast delivery with delivery updated rings quality warned excellent.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/10/2020
Product delivered not in conformity and not complete. I ordered a 6mm diameter spreader bar and received a 5mm one. In addition, an allen key must be supplied and it wasn't ready.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2020
Parts too small
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/10/2020
My order didn't arrive on time, even after a telephone conversation, the deadline I was given didn't correspond. What's more, I ordered subjects that were painted in the photos, whereas in the box they were to be PAINTED. I reported this by phone and the person I spoke to told me that she would give me a credit of 700 euros.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/10/2020
wrong scale / size sent Simple. They sent the wrong size/scale of tank track, and they sent 2 sets of the wrong size track. Let's see how long it takes '1001' to correct. I sent back the two sets last week, - October 8th, 2020
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Verified Buyer
Rating: 1 out of 5
following a purchase from 12/10/2020
Worst excuse of a model I���ve ever seen None of the parts fit properly without major Cutting, scrapping etc. Normal Testors model would not work on what ever material was used on this mold. Canopy did not fit at all Nev
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Verified Buyer
Rating: 1 out of 5
following a purchase from 12/10/2020
wrong scale / size sent Simple. They sent the wrong size/scale of tank track, and they sent 2 sets of the wrong size track. Let's see how long it takes '1001' to correct. I sent back the two sets last week, - October 8th, 2020
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2020
Incorrect item delivered Incorrect item delivered. After waiting several weeks for my international delivery (from 1001 Modelikits in France), instead of receiving the Huey Decal Set that I ordered, I received decals for a Japanese warship! The company website gives no email contact details for customer service. Very disappointed.
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Response from 1001hobbies
Dear Mr Greenfield, Thank you for your feedback. We apologize for this incident. Our customer service has price contact with you in order to obtain photos. We thank you for sending us these photos as soon as possible so that we can find a solution as soon as possible. Thank you very much, Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2020
This is not at all the item I ordered! The parcel arrived folded into a ball in the letterbox.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/10/2020
Incorrect item delivered Incorrect item delivered. After waiting several weeks for my international delivery (from 1001 Modelikits in France), instead of receiving the Huey Decal Set that I ordered, I received decals for a Japanese warship! The company website gives no email contact details for customer service. Very disappointed.
Response from 1001hobbies
Dear Mr Greenfield, Thank you for your feedback. We apologize for this incident. Our customer service has price contact with you in order to obtain photos. We thank you for sending us these photos as soon as possible so that we can find a solution as soon as possible. Thank you very much, Sincerely, 1001hobbies customer service.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 11/10/2020
Order done and paid but hear nothing more
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Verified Buyer
Rating: 1 out of 5
following a purchase from 10/10/2020
Good service. Great products
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Verified Buyer
Rating: 1 out of 5
following a purchase from 10/10/2020
I love the way you treated me great customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2020
Effective for models, much less so for accessories such as expensive paint, and no choice but to go to the competition to find what you need to paint a model, and what's more, at an affordable price. Dom
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 10/10/2020
I have not received my order
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 09/10/2020
The package was not sent as a gift as requested and was not marked as a gift with contents of no commercial value. The recipient in Israel must pay customs and fees. please forward to the sender.
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