1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
I mistakenly made a scaling error on some parts that I sent back without anything happening despite reminders. When you register my credit, the bill will go up by itself. For the moment I don't find you very efficient.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/10/2020
I mistakenly made a scaling error on some parts that I sent back without anything happening despite reminders. When you register my credit, the bill will go up by itself. For the moment I don't find you very efficient.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 09/10/2020
Received item Received item. Very long shipping time.
Response from 1001hobbies
Dear Mr Fernandes, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2020
Received item Received item. Very long shipping time.
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Response from 1001hobbies
Dear Mr Fernandes, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2020
No problem with this order, but a mix-up with the previous one...... Products displayed as being in stock but not ... and prices not really competitive....dommage...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/10/2020
Alleen bereikbaar via een review op Trustpilot Op 10 september 2020 artikel TU00366 besteld en betaald. Sinds 10 september staat het pakket bij PostNl als 'aangemeld' maar vandaag 6 oktober nog steeds niets ontvangen. Op een mail van vrijdag 2 oktober j.l. geen enkele reactie. Als ik bel krijg ik een engels sprekende voicemail. Communicatie langs Trustpilot werkt wel, want het pakket is vandaag 12 oktober, na een stevige en harde review op 6 oktober, geleverd. 1001 Modelkits: doe wat aan je klantencontacten via email of telefoon anders redt je het niet.
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Response from 1001hobbies
Meneer Bakker, Onze klantendienst doet wat nodig is om u van antwoorden te voorzien. Uw pakket verliet onze logistiek op 10/09/2020 21:20:06. Tot op heden wordt het niet ondersteund door de vervoerder.0 We hebben een onderzoek ingesteld om dit probleem op te lossen. We komen zo snel mogelijk bij u terug. Wij verontschuldigen ons voor dit incident en rpiosn u om te geloven dat dit soort incidenten zeer onaangenaam is voor ons. en dank u voor uw geduld 1001Hobby's klantenservice.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/10/2020
Alleen bereikbaar via een review op Trustpilot Op 10 september 2020 artikel TU00366 besteld en betaald. Sinds 10 september staat het pakket bij PostNl als ´aangemeld´ maar vandaag 6 oktober nog steeds niets ontvangen. Op een mail van vrijdag 2 oktober j.l. geen enkele reactie. Als ik bel krijg ik een engels sprekende voicemail. Communicatie langs Trustpilot werkt wel, want het pakket is vandaag 12 oktober, na een stevige en harde review op 6 oktober, geleverd. 1001 Modelkits: doe wat aan je klantencontacten via email of telefoon anders redt je het niet.
Response from 1001hobbies
Meneer Bakker, Onze klantendienst doet wat nodig is om u van antwoorden te voorzien. Uw pakket verliet onze logistiek op 10/09/2020 21:20:06. Tot op heden wordt het niet ondersteund door de vervoerder.0 We hebben een onderzoek ingesteld om dit probleem op te lossen. We komen zo snel mogelijk bij u terug. Wij verontschuldigen ons voor dit incident en rpiosn u om te geloven dat dit soort incidenten zeer onaangenaam is voor ons. en dank u voor uw geduld 1001Hobby's klantenservice.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/10/2020
The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/10/2020
Model didnt arrive. No response from customer service. Now having to try and get refund from credit card company. Update.. 10pm Mon 5th Oct. Still no contact from customer service... Didn't receive any address verification email, just one saying it was in transit and then one saying it was delivered. UPS courier service admits they can't give me proof of delivery (despite address being a very well known naval base) and UPS advise me to take up with sender. This was meant to be a birthday gift for my son, but nothing arrived. Really disappointing.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 04/10/2020
My order was packed well shipped promptly (especially considering the craziness of ordering something from overseas right now with the Covid-Craziness) and the prices were reasonable. I'll happily deal with this vendor/business again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/10/2020
Tres bien site sérieux dommage la livraison longueu
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Verified Buyer
Rating: 1 out of 5
following a purchase from 03/10/2020
The model is incredible. Got here quickly. It's a good experience building it also
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2020
I received an incomplete box with lots of items missing and replaced by duplicates that I did not want !!!!!quitte french weapon set 1 AASM 4 pcs and GBU12 4 pcs absent and replaced by M2K fuel tanck 4 pc
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Verified Buyer
Rating: 1 out of 5
following a purchase from 30/09/2020
1001 Modelkits really knows how to take care of their customers and ensure satisfaction. After receiving an order with several damaged paint bottles 1001 Modelkits replaced my order at no additional charge. The follow on order has just arrived in perfect condition and I could not be happier. Thank you 1001 Modelkits for standing behind your customers and ensuring that we get value for our money. Brian Brown Virginia USA
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/09/2020
1 - Not many products 2 - MUCH more expensive than on other sites 3 - In short, pass on and look elsewhere...
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 28/09/2020
Very slow delivery bad description of the product bad and slow refund In short I will never buy anything here again !!!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 27/09/2020
The package arrived with no damage to the box. The contents had no damage or spillage. I am thankful for the package.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/09/2020
Hello I'm a beginner model maker and I've come across your site to order the equipment I need to get started in good conditions. Model paints workstation carpets various tools etc.. My dissatisfaction concerns a pair of pliers with black handles sent with the kit (6 paints, 3 brushes, glue and pliers). I find it difficult to supply a lower-end pair of pliers. Useless because not fine enough to scratch. The blue-handled pliers sold separately are apparently of much better quality, and in any case usable because they're finer. In short, if the rest of my order complies with the fast and careful shipment, you've stupidly lost a customer. In fact, I've just bought a cabin airbrush compressor and quite a lot of c
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 26/09/2020
Delivery time does not correspond to the information ?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2020
hello.i'm not happy with your service.i sent you back a new airplane received damaged. You did nothing except to send it back to me with a letter saying that you had called the distributor and that it was a manipulation to be done on the transmitter. I called kyosho myself, who confirmed that they had never distributed this kit in BNF (without radio and batteries).I called your secretary a fortnight ago, who has done nothing since. What's more, the first time I sent the kit back, I was obliged to pay 11euro40 for the colissimo because your secretary confirmed that she had omitted to send me the return barcode. I only had the sav code.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 23/09/2020
Great people to deal with.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2020
Shipment arrived after two weeks times... Shipment arrived after two weeks times - payment included special courier charges. Too long time !
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Response from 1001hobbies
Dear Mr Amitai, Thank you for your feedback. We apologize for this incident. Unfortunately, you will understand that carrier delays are currently much longer due to health events and customs are perfectly blocking packages longer than expected. We strongly deplore this situation Thank you for your understanding, soon on our website.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 22/09/2020
Shipment arrived after two weeks times… Shipment arrived after two weeks times - payment included special courier charges. Too long time !
Response from 1001hobbies
Dear Mr Amitai, Thank you for your feedback. We apologize for this incident. Unfortunately, you will understand that carrier delays are currently much longer due to health events and customs are perfectly blocking packages longer than expected. We strongly deplore this situation Thank you for your understanding, soon on our website.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/09/2020
Very pleased fast service and shipping. I am in the USA and very pleased with finding what I wanted and the amount of time it took to arrive.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/09/2020
Op 5 september heb ik een bestelling geplaatst en betaald. Vandaag 21 september heb ik nog steeds niets binnen. Op mails wordt niet gereageerd en de telefoon wordt niet opgenomen. Ik heb ze een keer telefonisch te pakken gekregen. Toen meldden ze dat ze nog wachtten op 1 product en dat mijn bestelling op 17-9 verzonden zou worden. Ik heb nog steeds geen verzendbevestiging gekregen. Blijkbaar reageert het bedrijf wel op reviews hier. Dus 1001hobbies kunnen jullie aub uitleggen wat jullie aan het doen zijn?? Edit: Op mijn mail van 7-9 hebben jullie gereageerd Op mijn mail van 8-9 hebben jullie niet gereageerd Op mijn mail van 11-9 hebben jullie gereageerd nadat ik heb gebeld Op mijn mail van 18-9 hebben jullie niet gereageerd. Wat betreft jullie telefoonnummer +31 85 80 81 159: Op 7-9 heb ik 4 keer gebeld. Alle 4 keer kreeg ik voicemail. Op 15-9 heb ik gebeld en kreeg ik een Engels sprekende medewerkster aan de lijn. Op 21-9 heb ik 8 keer gebeld. Alle 8 keer kreeg ik voicemail. Jullie bereikbaarheid is dus waardeloos. Ik zie dat de order inmiddels gesplitst is. Ik ben benieuwd wanneer alles geleverd wordt.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/09/2020
Tot nu toe niks geleverd en totaal niet bereikbaar Op 5 september heb ik een bestelling geplaatst en betaald. Vandaag, 21 september, heb ik nog steeds niets binnen. Op mails wordt niet gereageerd en de telefoon wordt niet opgenomen. Ik heb ze een keer telefonisch te pakken gekregen. Toen meldden ze dat ze nog wachtten op 1 product en dat mijn bestelling op 17-9 verzonden zou worden. Ik heb nog steeds geen verzendbevestiging gekregen. Blijkbaar reageert het bedrijf wel op reviews hier. Dus, 1001hobbies, kunnen jullie aub uitleggen wat jullie aan het doen zijn?? Edit: Op mijn mail van 7-9 hebben jullie gereageerd Op mijn mail van 8-9 hebben jullie niet gereageerd Op mijn mail van 11-9 hebben jullie gereageerd nadat ik heb gebeld Op mijn mail van 18-9 hebben jullie niet gereageerd. Wat betreft jullie telefoonnummer +31 85 80 81 159: Op 7-9 heb ik 4 keer gebeld. Alle 4 keer kreeg ik voicemail. Op 15-9 heb ik gebeld en kreeg ik een Engels sprekende medewerkster aan de lijn. Op 21-9 heb ik 8 keer gebeld. Alle 8 keer kreeg ik voicemail. Jullie bereikbaarheid is dus waardeloos. Ik zie dat de order inmiddels gesplitst is. Ik ben benieuwd wanneer alles geleverd wordt.
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Response from 1001hobbies
Mr. Visser, Thank you for your feedback. We confirm that we have replied to all your emails and are receiving calls. In our last email. We have halved your order so that the available planes can be shipped later. I wish you a good reception, Best regards, 1001hobbies customer service.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/09/2020
Tot nu toe niks geleverd en totaal niet bereikbaar Op 5 september heb ik een bestelling geplaatst en betaald. Vandaag, 21 september, heb ik nog steeds niets binnen. Op mails wordt niet gereageerd en de telefoon wordt niet opgenomen. Ik heb ze een keer telefonisch te pakken gekregen. Toen meldden ze dat ze nog wachtten op 1 product en dat mijn bestelling op 17-9 verzonden zou worden. Ik heb nog steeds geen verzendbevestiging gekregen. Blijkbaar reageert het bedrijf wel op reviews hier. Dus, 1001hobbies, kunnen jullie aub uitleggen wat jullie aan het doen zijn?? Edit: Op mijn mail van 7-9 hebben jullie gereageerd Op mijn mail van 8-9 hebben jullie niet gereageerd Op mijn mail van 11-9 hebben jullie gereageerd nadat ik heb gebeld Op mijn mail van 18-9 hebben jullie niet gereageerd. Wat betreft jullie telefoonnummer +31 85 80 81 159: Op 7-9 heb ik 4 keer gebeld. Alle 4 keer kreeg ik voicemail. Op 15-9 heb ik gebeld en kreeg ik een Engels sprekende medewerkster aan de lijn. Op 21-9 heb ik 8 keer gebeld. Alle 8 keer kreeg ik voicemail. Jullie bereikbaarheid is dus waardeloos. Ik zie dat de order inmiddels gesplitst is. Ik ben benieuwd wanneer alles geleverd wordt.
Response from 1001hobbies
Mr. Visser, Bedankt voor je feedback. We bevestigen dat we al uw e-mails hebben beantwoord en dat we oproepen ontvangen. In onze laatste e-mail. We hebben uw bestelling gehalveerd, zodat de beschikbare vliegtuigen later kunnen worden verzonden. Ik wens u een goede ontvangst, Met vriendelijke groet, 1001hobbies klantenservice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/09/2020
the last delivery was compliant long but compliant the compressor delivered with English instructions! very unpleasant
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/09/2020
Update,,, received package on October 13 . It took approximately 9 weeks wasn't sure if I would ever see it everything was fine Have not received package,, three weeks out so far. Cannot get any info as to whom the delivery company is ,, ie,,USPS,FedEx, UPS,, etc etc etc..I do have info that my package has arrived in the US,,???not impressed!
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Response from 1001hobbies
Mr. Morgan, Thank you for your feedback. We inform you that your package was shipped on 01/09/2020 21:20:05. We note that your package has arrived at the United States Post Office since 6/09/20. We have opened an investigation with the carrier which is US Mail. We will come back to you as soon as possible. Best regards 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/09/2020
They advertised and shipped the wrong... They advertised and shipped the wrong item. Then they suggest I pay to return it, then they stop responding to email. I will not pay to ship and then pay again to return an item that I did not order. Not very good customer service.
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Response from 1001hobbies
Mr. DuBrall, Thank you for your email. We have answered all your emails. In the last one, dated 11th September, we asked you for the photos of the references on the bag we received. On receipt, we would have found a solution for you. We invite you to send us these photos as soon as possible. Wishing you a nice reception. 1001hobbies customer service.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/09/2020
Update,,, received package on October 13 . It took approximately 9 weeks wasn't sure if I would ever see it everything was fine Have not received package,, three weeks out so far. Cannot get any info as to whom the delivery company is ,, ie,,USPS,FedEx, UPS,, etc etc etc..I do have info that my package has arrived in the US,,???not impressed !
Response from 1001hobbies
Mr. Morgan, Thank you for your feedback. We inform you that your package was shipped on 01/09/2020 21:20:05. We note that your package has arrived at the United States Post Office since 6/09/20. We have opened an investigation with the carrier which is US Mail. We will come back to you as soon as possible. Best regards 1001hobbies customer service.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/09/2020
They advertised and shipped the wrong… They advertised and shipped the wrong item. Then they suggest I pay to return it, then they stop responding to email. I will not pay to ship and then pay again to return an item that I did not order. Not very good customer service.
Response from 1001hobbies
Mr. DuBrall, Thank you for your email. We have answered all your emails. In the last one, dated 11th September, we asked you for the photos of the references on the bag we received. On receipt, we would have found a solution for you. We invite you to send us these photos as soon as possible. Wishing you a nice reception. 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/09/2020
Received today. Figurines F72132: 1 broken figure missing head of one
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/09/2020
Delivery far too long
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/09/2020
Hello This isn't really the answer I was expecting, but more like""We're very careful about the quality of the products we sell, and we're going to check our stock to make sure that no other customers fall victim to this hazard. After this check, we'll send you the equivalent of your order 'in perfect condition', free of charge. Using my €10 credit note to re-order the same product and end up with the same problem - no thanks! So you've just saved 10€... but you've also just lost a
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 16/09/2020
The puzzles in the catalog are mostly unavailable, and this has been the case for quite some time. Too bad.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 15/09/2020
Just don't order!!! Item is damaged I can't send the item back via my customer account none of the phone numbers work and the customer service by e-mail doesn't answer either. I want to return the item and get my money back! It's great that there is a 30-day return option - but it's no use if you can't reach anyone by phone, email or customer account! Just don't order anything!!! EDIT: After my review on this portal, I have now received an e-mail and can send the item back against payment of the postage costs. However, both the item and the packaging are damaged (I had attached pictures to my email), which is probably the fault of the manufacturer and the shipping company. However, the seller and not the buyer is liable for this (entrepreneurial risk and buyer protection), which is why the seller must actually bear the shipping costs. And both telephone numbers (0308 09 35 7 83 and +49 692 045 79 231) do not work.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/09/2020
I've ordered a few things and was kindly given a ��5 voucher to use for my next purchase. When I tried to use the voucher it wa refused. NOT IMPRESSED! My last order was accepted and one model was delivered but the secon""out of stock"". I was not told this until after delivery. NOT IMPRESSED! I have asked for a refund of the out of stock ited. As yet no reply. NOT IMPRESSED! I will not be using 1001 Modelkits again.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/09/2020
I have not received my order yet. Very slow delivery!!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 13/09/2020
I would have given them no stars if I could bought a model from them which I received back in July with missing parts which I still have not received. I�ve asked for a refund which they agreed On the 5th September and would be done at the beginning of the week I�m still waiting on this they have ignored my last two emails For a update on the refund. Still haven�t had a reply not impressed with their customer service wouldn�t recommend them to anyone.
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