Customer reviews of 1001hobbies

wrong item sent received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 days,site does not seem to have proper complaints section so so far very disappointed with this company,item ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable

Quick efficient service. Easy to find the product on line and response time with the correct product was great! Thanks!

I have seen some less than complimentary reviews of this company. Yes they are in France - and that made no impact on my getting delivery of my order. Sure it took a few weeks but there is the Atlantic Ocean to cross and honestly the supplies I ordered made it over here in reasonable time the price was right and I am quite satisfied.

wrong item sent received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 days,site does not seem to have proper complaints section so so far very disappointed with this company,item ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable

My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.

Out of stock Delivery not always reliable Incomplete answers to specific requests A return did not give rise to

2 months waiting to receive my order when it was supposed to arrive in 2 days! A partial delivery of available products was supposed to be sent immediately, but never left. As a result, THE product I ordered from this site is now unavailable. And to apologize, a 5€ gesture (for an order of 80). MINABLE! I'll never order again

Order received late not a good update of the website!

Delivery far too slow, over 15 days. Order arrived incomplete. Figure arrived broken in packaging. I had to contact the after-sales service (efficient) and they sent me a voucher to be used on my next order (including high shipping costs for Belgium). This is the last time I order on this site, which was so long ago.

I received your package from France to California USA in 3 days! Amazing service during this pandemic. My only complaint is that I did not realize the electric racetrack would have European plugs. Guess I missed that info in the product description. A quick run to the drug store to get an adapter solved the problem.

Moderately appreciated the sale without stock ... on the site the references in stock and I waited because spring in court....never I would have ordered if the goods were not in stock ... so you're not ready to r me

Very disappointed with this site that I thought would give me good advice. Almost no answers to my questions. Nothing about brushes... More com' and advertising than passion... Finally, it's ridiculous and misleading to propose big planes on tiny scales.

Incomplete dispatch of numerous reminder mails due to 4-month wait

Wow you reply really fast when you want ..... Dear customer, Can you please give us your order reference? thank you for your response, 1001Hobbies' customer care so after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.

Wow you reply really fast when you want ..... Dear customer, Can you please give us your order reference ? thank you for your response, 1001Hobbies'customer care so after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.

Serious and professional

I had to wait a very long time for the model building boxes and the delivery man could not find my address??These apartments have been there for eight years!!!

I still haven't received the order I still haven't received the order. Here's what's on the post office website: No.LD081194255EN Wednesday, July 22 The Post Office is ready to take care of your mail. As soon as it is entrusted to us, you will be able to follow his path. Wednesday, July 8 Your mail was delivered to the Post Office by the sender. Tuesday, July 7 Your mail was delivered to the Post Office by the sender.

I still haven't received the order I still haven't received the order. Here's what's on the post office website: No.LD081194255FR Wednesday, July 22 The Post Office is ready to take care of your mail. As soon as it is entrusted to us, you will be able to follow his path. Wednesday, July 8 Your mail was delivered to the Post Office by the sender. Tuesday, July 7 Your mail was delivered to the Post Office by the sender.

1001 is ridiculous 6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23, l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27, and l have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However, they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company l will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.

Package arrived in a timely manner. The only issue was a couple of bayonets and one sword end was broken. Nothing much. I appreciate your wide inventory.

Excellent Item and Fast Shipping! AAA+++... Service!

1001 is ridiculous 6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23, l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27, and I have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However, they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company I will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.

still waiting for my order. the order was late then the store for delivery unavailable. another chosen.mondiale relay not to

In general, everything was fine, until a major problem arose recently when certain items were noted as being "in stock" and when the order was placed, they became "in restocking", which is not far from a dishonest procedure, especially as these same items said to be "in restocking" on the order summary remain "available" on the site. In practice, this means they take the order without knowing when or if they'll get it. Not very fair

Order No,SRAXM1Q2l. Item not delivered.Ordered 08.07.20

Very slow postage took weeks for my items to arrive. Then disappointed when it finally arrived the shell that came was clear when I was expecting a painted one

From 69 euro shipping it is free shipping it says on the site you come to pay comes directly 1099 euro I find it a lot of money for the volume of the kit you get and also little information around it Long shipping time

DO NOT USE THIS COMANY ! Still no refund after 27 days of being told l would get one, this company is a joke, telling me they had my product for 2 weeks then they didnt even send it and then making me wait 27 days for a refund what a pissing joke

DO NOT USE THIS COMANY! Still no refund after 27 days of being told l would get one, this company is a joke, telling me they had my product for 2 weeks then they didnt even send it and then making me wait 27 days for a refund what a pissing joke

Still no refund after 27 days of being told l would get one this company is a joke telling me they had my product for 2 weeks then they didnt even send it and then making me wait 27 days for a refund what a pissing joke

2 orders placed on this site. Nothing wrong with the products. On the other hand, the delivery date is never respected - it takes 1 week to arrive.

Only problem: delivery a little slow

I never received my order I never received my order. Please refund my money. Mike Blough 616.238.2634

I never received my order I never received my order. Please refund my money. Mike Blough 616.238.2634

I never received my order. Please refund my money. Mike Blough 616.238.2634

The parts are incomplete, the fireplaces are missing.

Well... it was complicated, but I finally got in touch with a sales manager who did the right thing. It was

Unbelievably awful service I was planning on buying various things from there site, but after seeing these reviews I tested it with one item first. I payed for the fastest shipping option and they still took over 2 months. After I finally recieved the package I figured I could order the other things I wanted since the first one checked out (even with ridiculous time). But than a month after my second order I receive an email stating the items were listed at the wrong price , and they removed every single item I purchased from their website. Took them a month to let me know they messed up, AND THE REFUND STILL HASNT GONE THROUGH!!! Forgot to add this part too at first... but also when I asked them a question via email it took 4 days for a response and the answer was just PART OF MY OWN QUESTION COPY PASTED AND SENT BACK TO ME. I HIGHLY DONT RECOMMEND THIS SITE!!!!!

Unbelievably awful service I was planning on buying various things from there site, but after seeing these reviews I tested it with one item first. I paid for the fastest shipping option and they still took over 2 months. After I finally recieved the package I figured I could order the other things I wanted since the first one checked out (even with ridiculous time). But than a month after my second order I receive an email stating the items were listed at the wrong price , and they removed every single item I purchased from their website. Took them a month to let me know they messed up, AND THE REFUND STILL HASNT GONE THROUGH!!!! Forgot to add this part too at first... but also when I asked them a question via email it took 4 days for a response and the answer was just PART OF MY OWN QUESTION COPY PASTED AND SENT BACK TO ME. I HIGHLY DONT RECOMMEND THIS SITE!!!!!