Customer reviews of 1001hobbies

all good

Delivery within the scheduled time.

Products as ordered, delivery time of almost a month is too long and shipping costs of over 8 euros for a mailbox package are way too high.

Order received without problems.

Great products Good and fast shipping arrived earlier than expected I will take other products

as expected

The order I placed does not satisfy me at all, except for the gauzy and the clear fix. The helicopter SE .313 Alouette 2 does not suit me at all. I am very disappointed with your service. I do not understand why you accept to sell unfinished models. I am very disappointed.

Everything was okay, I just had to pay 8€ again because it didn't come to my home, but I had to pick it up at the pickup station. I don't know why. Best regards, Klaus Pfeiffer

Very satisfied with the order, nice site for hobbyists!

All ordered items were "Available - Shipped the same day". It took more than 2 weeks to be delivered!!!

Hello, I chose the double packaging option, sent in the original packaging. Too bad. Waiting for a return. Best regards

When I ordered, it wasn't clear to me that I was ordering good from France. The delivery date that I was originally given was not very long. Ultimately, it took over two weeks to receive the paint I ordered. I would up putting the project that I was working on aside and moving on to something else.

Pre-ordered an item, waited for a year, were told the product was about the get shipped, and we didn't get anything. Two months later we asked what's up and were told that product was out of stock again and we should choose a different product or they'll give us a refund. But then they found it somehow and we received the product the other day. A lot of back and forth and confusion, but happy that at least we got the item in the end cause I was begging to feel this might be a scam.

Good order tracking despite the manufacturer's delays

Shipment as expected. Quality packaging and short deadlines. Impeccable therefore!

everything to your liking

The products are amazing and at a very good price. I don't give it 5 stars because the shipping time took a long time because they didn't have the product in stock, more than a month. Still, I will buy again on this website

The package has arrived but I sent a few emails and have received no response at all.

Hello, I wasn't aware that the delivery would not take place within a few days... one part was not available and the others were waiting for the last part.

Everything is great, just a bit long for delivery times.

Arrived as per order after a week from the order

Perfect delivered quickly but the packaging is a bit light the model box was not secured inside

ras

Order executed with delay but without error.

The delay and handling of the order was not on point via Smartbox. The model was no longer available. 1001 hobbies first offered me a replacement model with an extra charge which I refused, then an equivalent model without extra charge. I waited 6 months.

Irregular prices, some cheap models and others expensive compared to other websites. They take longer to ship the order than the customer expects. Huge and varied stock, unbeatable!! There are references that can only be found here.

very good seller

The delay between the time of the order and delivery was far too long. The item I ordered was not in stock was not clearly indicated on the site, it was only mentioned at the time of the final confirmation for the delivery of the product (ordered on May 4, delivered on May 27). Basically, it's not dramatic, but it's just that the display on the site seemed a bit misleading to me, hence this negative impression, especially with more than 3 weeks of delay. It is very likely that next time I will think twice before ordering, and in the absence of clear information on stock/delivery I will not place an order.

All in order

I ordered a Boeing 747 1/72, paid by credit card, and then the following happens: I receive a written credit for the amount (about 640,-€), when investigating on the website I read that 1001Hobbies has canceled the order. In response to my comment that I want the goods or my money back and no voucher, I receive an answer: "We are proud to increase your voucher to 577,-€ and it is valid for 5 years." Again, I disagree: goods or money back... then I receive an email saying they found my order and sent it: something for 10,-€. Again, I object: B 747 1/72 or money back, then finally I receive an email saying they found the product and sent it. The B 747 also arrived (great kit)... but in the meantime it is offered for 40,-€ cheaper. Result: If you have nerves like steel cables, then dare to order from 1001Hobbies. They offer a great range. If you have weak nerves, be careful.

Very good

Fast, accurate and good information

Order received very quickly, product well packaged, just a small downside the recommendation labels in French of the product stuck on the name of the paint pots.

3 weeks to deliver a small model...

Just good. What you might expect.

Positive review

One of the models received did not match the one I ordered

Order received and compliant

You are not clear about the shipping time. You are a French website with a Dutch coding. Plus a lot of negative reviews on Trustpilot. You made sure that I bought the product elsewhere. If you had been upfront that it could take a while, there would have been no problem. In short, a good ending to a negative experience.

Delivery time a bit too long but probably due to a holiday... Very good website.