English 
J
Rating: 4 out of 5
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 677 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2 and 4 stars
Reset filtersG
Rating: 4 out of 5
Very good
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C
Rating: 2 out of 5
The order was received well, but communication is non-existent. Never received an answer to the question about the status of the order, only a message from bpost about delivery without mentioning which company it came from. A shame about the lack of communication. The order itself was fine.
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Response from 1001hobbies
Dear Christoph,
Thank you for sharing your experience. We are glad to hear that you received your order in good condition. However, we apologize that you did not receive an answer to your question about the status of your order and that you found the communication insufficient.
We take your feedback seriously and apologize for the inconvenience. If you would like to discuss your experience further with us, please contact us at [email protected].
Best regards,
The 1001hobbies team
Thank you for sharing your experience. We are glad to hear that you received your order in good condition. However, we apologize that you did not receive an answer to your question about the status of your order and that you found the communication insufficient.
We take your feedback seriously and apologize for the inconvenience. If you would like to discuss your experience further with us, please contact us at [email protected].
Best regards,
The 1001hobbies team
F
Rating: 4 out of 5
Product conforms and is great... 2 months of waiting that somewhat spoil the pleasure but it was a novelty so not surprising. Very satisfied nonetheless.
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P
Rating: 4 out of 5
Products meet my expectations, correct prices. Delivery times a bit longer than announced but without any consequence other than a little frustration.
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J
Rating: 4 out of 5
Although there were some complications due to a delay in part of the order, everything turned out well thanks to the excellent customer service. Feel free to contact them if you encounter any problems.
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J
Rating: 4 out of 5
Product meets my expectations
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F
Rating: 4 out of 5
The delivery time is a bit too long. Otherwise, everything is perfect.
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C
Rating: 2 out of 5
Order received 3 weeks later, despite I don't know how many reminders. Thanks to the advisor who confirmed the famous 5 days delay! If you order for a gift, plan ahead or risk being empty-handed on the day! Next time I will order elsewhere. Not serious enough.
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Response from 1001hobbies
Hello Chloé,
We are sincerely sorry to hear that your experience did not meet your expectations and that the delivery delay caused inconveniences. To better assist you, and in case of issues, we invite you to contact us by email at [email protected]
Best regards,
The 1001hobbies team
We are sincerely sorry to hear that your experience did not meet your expectations and that the delivery delay caused inconveniences. To better assist you, and in case of issues, we invite you to contact us by email at [email protected]
Best regards,
The 1001hobbies team
M
Rating: 2 out of 5
A year to send me the order. They wouldn't have sent it to me if I hadn't insisted multiple times. Wonderful.
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Response from 1001hobbies
Dear Mario:
We sincerely regret the experience you have had with your order. We appreciate your patience and want to help you resolve this situation in the best possible way. We invite you to contact us by email at [email protected] so that we can process your case.
Sincerely,
The 1001hobbies team
We sincerely regret the experience you have had with your order. We appreciate your patience and want to help you resolve this situation in the best possible way. We invite you to contact us by email at [email protected] so that we can process your case.
Sincerely,
The 1001hobbies team
M
Rating: 2 out of 5
Support is non-existent. Pre-orders are postponed indefinitely without a simple way to cancel. Sometimes I wait longer because they are available elsewhere in the meantime. A postponed pre-order can be canceled without costs according to the law. Why do I, as a customer, have to bear all the risk???
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Response from 1001hobbies
Hello Mstan,
We regret that you are dissatisfied with the handling of your pre-order and the communication from our customer service.
We would like to review your specific case. Please contact us at [email protected] and provide your order number so we can check your situation and assist you further.
Best regards,
The 1001hobbies team
We regret that you are dissatisfied with the handling of your pre-order and the communication from our customer service.
We would like to review your specific case. Please contact us at [email protected] and provide your order number so we can check your situation and assist you further.
Best regards,
The 1001hobbies team
L
Rating: 4 out of 5
Everything is very good
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J
Rating: 2 out of 5
I have not received my order
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Response from 1001hobbies
Dear José:
We regret to know that you have not received your order and understand how frustrating it can be. We invite you to contact us directly by email at [email protected] so that we can assist you as best as possible.
Sincerely,
The 1001hobbies team
We regret to know that you have not received your order and understand how frustrating it can be. We invite you to contact us directly by email at [email protected] so that we can assist you as best as possible.
Sincerely,
The 1001hobbies team
P
Rating: 2 out of 5
Deformed and unsealed box; bags and small boxes inside visibly opened and transparent pieces detached from the supports.
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Response from 1001hobbies
Dear Ferdinando,
We are sorry to learn that your order did not meet your expectations and we apologize for the inconvenience caused by the package and its contents. To find an adequate solution, we invite you to contact us via email at [email protected].
Best regards,
The 1001hobbies team
We are sorry to learn that your order did not meet your expectations and we apologize for the inconvenience caused by the package and its contents. To find an adequate solution, we invite you to contact us via email at [email protected].
Best regards,
The 1001hobbies team
J
Rating: 2 out of 5
I paid for my order. Then I received a message that the amount had not been received. Only after I transferred the amount again was the ordered goods sent to me.
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Response from 1001hobbies
Hello Johannes,
We regret that there were difficulties in matching your payment to your order and that you had to transfer the amount again before your order was shipped.
Please contact us at [email protected] and provide your order number so we can review the process.
Best regards,
Your 1001hobbies team
We regret that there were difficulties in matching your payment to your order and that you had to transfer the amount again before your order was shipped.
Please contact us at [email protected] and provide your order number so we can review the process.
Best regards,
Your 1001hobbies team
T
Rating: 4 out of 5
Very satisfied with my order; the pops are perfect, carefully packaged. A small downside regarding the processing of the order which took a bit longer, but the delay was very reasonable. I recommend!
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Response from 1001hobbies
Hello Tatiana,
We warmly thank you for your positive feedback and for your recommendation. We are delighted that you are satisfied with your pops and their packaging, and we take note of your comment regarding the processing time of your order.
We wish you wonderful discoveries in our store.
Best regards,
The 1001hobbies team
We warmly thank you for your positive feedback and for your recommendation. We are delighted that you are satisfied with your pops and their packaging, and we take note of your comment regarding the processing time of your order.
We wish you wonderful discoveries in our store.
Best regards,
The 1001hobbies team
P
Rating: 4 out of 5
Good
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K
Rating: 2 out of 5
Product is good, but I give a lower score due to less communication/info about delivery (delay during order, no clear communication about when it will be delivered and track trace gave no good information - there was suddenly a doorbell after 5 weeks)
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Response from 1001hobbies
Dear Karolina,
Thank you very much for your review. We are sorry to hear that the communication about your delivery did not meet your expectations. If you need more information or encounter a problem, you can contact us by email at [email protected].
Best regards,
The 1001hobbies team
Thank you very much for your review. We are sorry to hear that the communication about your delivery did not meet your expectations. If you need more information or encounter a problem, you can contact us by email at [email protected].
Best regards,
The 1001hobbies team
S
Rating: 2 out of 5
Hello, I am satisfied with my purchase choice but very disappointed given the difficulty in assembling this model and the additional purchases I had to make to best complete my purchase.
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Response from 1001hobbies
Hello Stéphane,
We thank you for your feedback and are pleased to hear that you are satisfied with your purchase. We understand that assembling certain models can be a challenge and we would like to help you enjoy your experience better. Please feel free to contact us privately to discuss your difficulties and find solutions together.
Best regards,
The 1001hobbies team
We thank you for your feedback and are pleased to hear that you are satisfied with your purchase. We understand that assembling certain models can be a challenge and we would like to help you enjoy your experience better. Please feel free to contact us privately to discuss your difficulties and find solutions together.
Best regards,
The 1001hobbies team
F
Rating: 4 out of 5
All good and ahead of time.
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P
Rating: 2 out of 5
Instead of receiving my order within a few days as stated on the product page, I had to wait 2 weeks. It was meant to be a birthday gift, which came more than too late. Very unfortunate.
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Response from 1001hobbies
Dear Petra,
We are very sorry that the delivery of your order has been delayed and that it did not arrive in time for the intended birthday. We understand that this is particularly disappointing when the order was meant as a gift.
We would like to apologize for the inconvenience caused. If you would like to discuss your specific case with us, please feel free to contact us at [email protected].
Best regards,
Your team at 1001hobbies
We are very sorry that the delivery of your order has been delayed and that it did not arrive in time for the intended birthday. We understand that this is particularly disappointing when the order was meant as a gift.
We would like to apologize for the inconvenience caused. If you would like to discuss your specific case with us, please feel free to contact us at [email protected].
Best regards,
Your team at 1001hobbies
T
Rating: 4 out of 5
good assortment and fast delivery.
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Y
Rating: 4 out of 5
Complete order despite a slight delay
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Response from 1001hobbies
Hello Yvan,
Thank you very much for your positive feedback. We are delighted that your order was complete and we are doing everything we can to improve our delivery times. We hope to see you very soon in our store.
Best regards,
The 1001hobbies team
Thank you very much for your positive feedback. We are delighted that your order was complete and we are doing everything we can to improve our delivery times. We hope to see you very soon in our store.
Best regards,
The 1001hobbies team
B
Rating: 4 out of 5
Super
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S
Rating: 4 out of 5
As always everything is correct although slow
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V
Rating: 2 out of 5
I have not yet received the package and they have already sent me four emails asking for a review.
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Response from 1001hobbies
Good morning Veronica,
We are sincerely sorry to learn about this situation and understand your disappointment regarding the review requests received despite not having received your package yet.
We place great importance on our customers' satisfaction and would like to verify the details of your order with you, in order to understand what happened and provide you with the best possible solution.
We invite you to contact us directly via email at the following address: [email protected], providing us with the information related to your order. Our team will then be able to review your case with you and do what is necessary to resolve this situation.
Thank you for your understanding and we remain at your disposal.
Best regards,
The 1001Hobbies team
We are sincerely sorry to learn about this situation and understand your disappointment regarding the review requests received despite not having received your package yet.
We place great importance on our customers' satisfaction and would like to verify the details of your order with you, in order to understand what happened and provide you with the best possible solution.
We invite you to contact us directly via email at the following address: [email protected], providing us with the information related to your order. Our team will then be able to review your case with you and do what is necessary to resolve this situation.
Thank you for your understanding and we remain at your disposal.
Best regards,
The 1001Hobbies team
D
Rating: 4 out of 5
Postage/delivery charge was high. Hadn't realised decals would be comimg from France
J
Rating: 4 out of 5
Good order tracking. Informing on time about its progress
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J
Rating: 2 out of 5
I received the wrong order and returned it to Les Mureux, France. Delivery note 2000053805. I would like to see the money refunded but cannot correspond in French.
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Response from 1001hobbies
Good day,
We regret this situation and apologize for the inconvenience.
After checking, we could not find a return shipment under your name, which we find very unfortunate.
We ask you to contact our customer service at the following address: so that our team can review your file again and find a suitable solution.
We are at your disposal.
Best regards,
The team at 1001Hobbies
We regret this situation and apologize for the inconvenience.
After checking, we could not find a return shipment under your name, which we find very unfortunate.
We ask you to contact our customer service at the following address: so that our team can review your file again and find a suitable solution.
We are at your disposal.
Best regards,
The team at 1001Hobbies
J
Rating: 4 out of 5
The product arrived well
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P
Rating: 4 out of 5
All good, delivery times a bit long and unclear
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G
Rating: 4 out of 5
I just regret that the delivery time is long.
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G
Rating: 4 out of 5
Very happy with my purchase
J
Rating: 2 out of 5
Waited half a year
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Response from 1001hobbies
Good day,
we regret your review and sincerely apologize for the delay in processing your order.
However, we would like to point out that your order contained a pre-ordered product. Therefore, shipping could only occur from the date of availability. This product, which was originally scheduled for release in April, was shipped immediately upon arrival in our warehouses, which explains why you received it on 15.07.2026.
We thank you for your understanding and are at your disposal for further questions.
Best regards,
The customer service
we regret your review and sincerely apologize for the delay in processing your order.
However, we would like to point out that your order contained a pre-ordered product. Therefore, shipping could only occur from the date of availability. This product, which was originally scheduled for release in April, was shipped immediately upon arrival in our warehouses, which explains why you received it on 15.07.2026.
We thank you for your understanding and are at your disposal for further questions.
Best regards,
The customer service
G
Rating: 4 out of 5
Delivery within 2 weeks, in good condition. Wide choice
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C
Rating: 2 out of 5
Made 2 orders within 20 minutes to preorder some items for myself and a friend. The one order was canceled on their end but still took my money. The one order came but the items were damaged. Would not buy from again.
Response from 1001hobbies
Dear Cory,
Thank you for sharing your experience with us. We are sincerely sorry to hear about the issues you encountered with your orders. Your feedback helps us continuously improve the quality of our service.
We would like to find a solution to this situation and therefore invite you to contact our customer service team directly via email at "[email protected]" so that our team can provide you with all the necessary assistance.
Kind regards,
The 1001hobbies Team
Thank you for sharing your experience with us. We are sincerely sorry to hear about the issues you encountered with your orders. Your feedback helps us continuously improve the quality of our service.
We would like to find a solution to this situation and therefore invite you to contact our customer service team directly via email at "[email protected]" so that our team can provide you with all the necessary assistance.
Kind regards,
The 1001hobbies Team
A
Rating: 4 out of 5
all good
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M
Rating: 4 out of 5
Delivery within the scheduled time.
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J
Rating: 4 out of 5
Products as ordered, delivery time of almost a month is too long and shipping costs of over 8 euros for a mailbox package are way too high.
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P
Rating: 4 out of 5
Order received without problems.
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