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L
Rating: 2 out of 5
Too long delays and poorly mentioned on the site. Result: material received too late.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Order as expected but the wait was long
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E
Rating: 2 out of 5
Not satisfied with this order because the model of the Focke Alchgélis FA 283 is "minimalist" (few parts and no plan) and especially WAY TOO EXPENSIVE!! (Otherwise, I have always been satisfied.)
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V
Rating: 2 out of 5
1 month and a half to receive a package
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P
Rating: 2 out of 5
More than 1 month to receive an order. And you have to call their customer service if you want news about your order. Once you have their service on the phone, you are well informed. Not very responsive and the promised delivery date is wrong by a week.
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M
Rating: 4 out of 5
Just a delay issue with the order, thank you for the service
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J
Rating: 4 out of 5
Everything perfect, without any problem
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D
Rating: 4 out of 5
Item as described but delivery very late.
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D
Rating: 2 out of 5
Incomplete order received with a 2-month delay between the order and receipt. Quality material received in perfect condition. So very good but very, very slow.......
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S
Rating: 4 out of 5
A delivery time a bit long. Otherwise, a quality shipment.
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E
Rating: 2 out of 5
Ordered on April 27, 2025, we received our package at the beginning of July: disappointment for us and our grandson! Not sure about placing another order: we'll see!
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D
Rating: 4 out of 5
Everything arrived well. Very nice service. Unfortunately, a bit later than expected otherwise there would be 5 stars. Still, I would gladly do it again.
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R
Rating: 2 out of 5
not happy about the so-called bug on my order and not being contacted, it's up to me to call you because I have no news about my order even after contacting by email
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J
Rating: 2 out of 5
The product listing states that paint and glue are missing, which is okay. The big problem is that the sails are missing. Extremely disappointed for a first purchase.
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C
Rating: 4 out of 5
Very well
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C
Rating: 2 out of 5
Package well received, but very damaged, folded in half to fit into the box
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P
Rating: 4 out of 5
The box was broken on the side, apart from that, nice reproduction.
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S
Rating: 4 out of 5
Affordable prices. Everything has arrived. The goods are flawless. Everything should have actually been available, but had to be ordered separately. Delivery times were correspondingly long, 1-2 months. However, free partial deliveries were sent.
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Q
Rating: 4 out of 5
Super timely delivery
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S
Rating: 2 out of 5
Paintings ordered in mid-April and announced in stock but actually not available, finally received in mid-July... In the meantime, guarantee received in May for a delivery within 10 days... Not the slightest explanation from the company? On the other hand, the phone contact has always been friendly.
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B
Rating: 2 out of 5
Communication is poor to bad. Book ordered. Had to inquire where it was. Answer: reprint. Then nothing again. Again sent an email asking if it had arrived. Then only a message that it was being connected. Not customer-friendly.
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D
Rating: 4 out of 5
Small inconvenience; the decal sheet I received was folded in half when it could have been flat in an appropriately sized envelope. It is still usable.
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P
Rating: 4 out of 5
Everything is fine, thank you
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J
Rating: 4 out of 5
Everything perfect, except that this time they took a long time to send my order, when theoretically there was stock in their warehouses.
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J
Rating: 4 out of 5
The entirety of the order has arrived but the top of the box is half open due to lack of adhesion of the adhesive tape.
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G
Rating: 2 out of 5
The product meets my expectations but I am extremely disappointed with the delivery times. I ordered more than a month in advance of the recipient's birthday and I still received it almost a month late from the said date.
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D
Rating: 4 out of 5
order in line with my expectations, despite a slight delivery delay.
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F
Rating: 4 out of 5
Satisfactory transaction, just need the paint pots to be a little protected in the box please (bubble wrap, newspaper)! Otherwise excellent service and fast shipping.
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C
Rating: 4 out of 5
Hello, too much waiting no message to tell me there should have been a delay.
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Response from 1001hobbies
Hello,
We understand your frustration regarding this delay and apologize for the lack of communication on this matter.
This stock shortage is partly due to the relocation of our logistics warehouse and we regret it.
We have done our utmost to resolve this issue as quickly as possible and renew our apologies for this incident.
Do not hesitate to contact us for any questions or follow-up on your order.
Best regards,
1001hobbies
We understand your frustration regarding this delay and apologize for the lack of communication on this matter.
This stock shortage is partly due to the relocation of our logistics warehouse and we regret it.
We have done our utmost to resolve this issue as quickly as possible and renew our apologies for this incident.
Do not hesitate to contact us for any questions or follow-up on your order.
Best regards,
1001hobbies
F
Rating: 2 out of 5
Hello, on an order of 5 products, a one-month delay for receipt, while on the site everything was available, 2 out of 5 products do not conform to the order, impossible to reach someone by phone, and I still don't know what to do with the non-conforming products.
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R
Rating: 2 out of 5
Products are great, but delivery took 6 weeks instead of the next day while everything should have been in stock!
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J
Rating: 4 out of 5
A bit long but well packaged
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G
Rating: 4 out of 5
the delivery time between the order and the reception at my place is a bit long...the products being available in stock
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P
Rating: 4 out of 5
Good selection, delivery OK. Prices should be a bit cheaper, then I would buy more :-)
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C
Rating: 4 out of 5
Delayed delivery, but communication OK
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S
Rating: 4 out of 5
Delay longer than expected due to stock shortage Complete order received No issues
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P
Rating: 2 out of 5
Birthday gift delivered after the scheduled date, so after the party. Little interest.
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D
Rating: 4 out of 5
No problem delivery almost on time
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F
Rating: 4 out of 5
2 supposed models available, 20 days of waiting, in the meantime left for 4 months in Spain
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P
Rating: 4 out of 5
Very long delivery time
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